Rated 3.6 out of 5 by 170
Rated 2.0 out of 5.0 by MarchGirl Smoke-filled non-smoking room
The view was excellent... The breakfast delicious... The first night fairly restful...But oh, that second night.
What my family did not realize until the second night of our stay was that our non-smoking suite was surrounded by smoking rooms. The cigeratte smoke smell was so strong in the room my eyes were watering and at one point we could actually see a cloud of smoke drifting into our room. My children were coughing in their sleep and my asthma started to act up. It was not until 3am that the air cleared enough for us to sleep and the smoke started up again at 7am.
Now, I understand that the hotel needs to offer that option for certain guests, but our family, which had medical need for a non-smoking room, should have been made aware of the smoking rooms proximity upon check in.
We did alert staff of the problem and we told a note would be left for the manager, but we never were contaccted by the manager. Needless, to say we checked out as soon as we could.
If we HAD to stay in the area again, I might go there but would not stay on the second floor. And pray the staff was more attentive.
January 26, 2013
Rated 2.0 out of 5.0 by d47b Seems to be behind in basic room maintainence
I checked in on a Sunday night and they gave me room 212 which is right above the lobby and has a blocked view of the parking lot, rather than the bay on the opposit side of the Hotel. The soundproofing was not good, so I could hear every roller-board click-clicking over the tile floors in the lobby, and the TV sound, even though it was turned down low. The coup-de-gras was when the tub-shower lever moved as expected, but did not work so I got a surprise cold shower blast when I expected to warm it up running into the tub.
They did politey accept my request to move me to a different room with working shower lever and a view, and on the 3rd floor, not right over the lobby, but that room had a very loose toilet seat and slight leak in the tub which could be stopped by turning the valve very tightly. A friend told me he also had to change rooms because of water on the floor leaking from the toilet.
All this, and I even have gold status in the points club which was on the reservation. I have stayed before at the Hampton Inn next door, with no issues.
January 23, 2013
Rated 5.0 out of 5.0 by SGW1 Great location
Dropped our son off at U-Tampa and stayed here at Rocky Point. Easy to campus, beach at Clearwater, airport, and highways for trip to Sarasota.
Front staff was incredibly friendly and helpful. Cookies were great.
Had a problem with the sink drain and it was fixed within 30 minutes.
Pool was clean.
Breakfast was awesome.
Only draw back was typical twin bed too small for 2 people, but thats in most hotels.
Overall, looking forward to staying here over the next 3 years.
January 23, 2013
Rated 5.0 out of 5.0 by LT40 Comfortable bed and friendly staff
I have a great stay on my trip. The staff was professional and freindly. I will stay at this hotel again when I visit Tampa.
January 22, 2013
Rated 4.0 out of 5.0 by Deee 3 day stay
As others have commented, great hotel but on the tired side. The room was clean and well furnished. The only problem was that the bed was very hard, personally perfer a softer matress.
Nice pool area but on the small side, sheltered from the wind and a great view of the water (bay).
Not many resturants close by, there is one next door but there was a 90 minute wait at 6:30 pm on a Saturday. Had to travel 10 miles to find a series of family orientated resturants.
January 20, 2013
Rated 4.0 out of 5.0 by Hans1 Great hotel
The staff was very nice, the room was great and the breakfast was great. The location was very goo.
The only minor thing is that the shower in the bath tub could not be closed completely. It leaked pretty fast. I wondered why does the cleaning person does not report that to maintenance department. I did and they came promptly. Thank you
January 19, 2013
Rated 5.0 out of 5.0 by Dan61 Very clean, quiet, comfortable and close to the airport
A great hotel with the Bahama Breeze restaurant next door (walking distance). We stayed a week on the beach but needed a hotel close to the airport for our last day. We will make this hotel a regular stop when in Tampa
January 19, 2013
Rated 2.0 out of 5.0 by 34243fl Bookkeeping is all messed up
Had a nice time at the Hotel but had a terrible time with the accounting of paying fo the rooms... I called and did get some explanation about the mess up in the way they took payment for the room.. not sure I would stay there again as I still think I was double charged...Also, when I checked in they would not take the Honor's club card for points from my partner because the reservation was done in my name.. asked to cancel mine and just remake the room charge in his name so that we would get the points and the clerk would not do it.. didn't even suggest I go on line and sign up and get my own membership.. boy oh boy.. Holiday Inn will never grow that way... sorry to say
January 15, 2013
Rated 4.0 out of 5.0 by Baseball34 Better communication
The hotel staff was pleasant. As a platinum member, I was informed on the phone while making the reservation, my cruise shuttle would be free of charge to the port. After arriving I was informed I would need to pay cash for the 4 total family members including myself. I think the communication on what the charges are should be more clearly communicated upfront. I also requested a room in advance overlooking the bay. As a platinum member don't expect it to bring you privledges.
January 15, 2013
Rated 3.0 out of 5.0 by popsec Been here numerous times in the past
We've stayed here quite a few times in the past when cruising out of Tampa. I always chose this hotel because of the free shuttle within a 3 mile radius. We came in 2 days before our cruise this time and I was planning on a visit to the local mall. I wasn't happy to learn they'd done away with the free shuttle and it would now cost us $40 for a ride to the mall :-( I'm afraid that will be our last stay at this hotel when cruising out of Tampa....
January 15, 2013
Rated 2.0 out of 5.0 by Unhappy134 Unhappy 134
At breakfast service, my wife asked if they had cereal. The response was "we have cereal, but we don't have milk" I asked if the pancake machine was working " and received the following response - " The machine works,but we don't have pancake mix ".Upon our return from our trip, we called for a pick up service to retrieve our car that was parked at the hotel. After waiting for half an hour, we called again. When the driver arrived,we asked why the delay. He claimed that he never got the first call. Terrible service.
January 12, 2013
Rated 5.0 out of 5.0 by Eyzhang368 A Nice Holiday Inn Express
This is a very nice hotel with good location, delicious breakfast, and excellent services.
January 10, 2013
Rated 4.0 out of 5.0 by madmold great location, comfortable room and view
room was fine with a great view of the bay. good location in the tampa area. close to many things to do. hotel ran out of breakfast foods for 2 days.
January 10, 2013
Rated 3.0 out of 5.0 by jaimeg100 Breakfast lacking on our last day
Breakfast was lacking on Jan 2 2013. Their excuse was they didn't expect so many people during the previous two days. Although my guess is that most people staying had booked reservations long in advance, as it was New Years Eve, New years Day and the Outback Bowl was being held just down the road on New years Day, bringing fans from both Michigan and South Carolina. So this should have been anticiapted.
January 10, 2013
Rated 4.0 out of 5.0 by wawview Good Getaway
Last minute getaway for New Year's Eve. Great location close to restaurant we like to visit.
January 6, 2013
Rated 4.0 out of 5.0 by SDutta Irregular housekeeping
Did not receive housekeeping service on one day. Breakfast items were used up and were not replenished for guests who arrived later. Had to complain to the front desk who said they would look into the matter. Otherwise we enjoyed our stay and loved the location and the great views over the Bay Area.
January 2, 2013
Rated 3.0 out of 5.0 by Fred67 Overall good experience but needs some work on property
The overall experience was good, but being as particular as we are, our concerns were: 1) Bathroom exhaust fan was filthy, 2) shower knob stuck in full water position, and 3) we had to change rooms because the heater did not work in the first room. These may be minor, but with severe allergies, the vent fan was a problem. Otherwise, great view and great location.
December 17, 2012
Rated 2.0 out of 5.0 by rswinehart rooms
walls between rooms had no sound insulation. young people,no i'm not old,came in after being out to 2:30 am laughing and carring on in their room after 2 nights i complained but they had left that day.All I got was a sorry for any inconvience, nothing else. My daughter goes to USF go I get down there quiete frequently. I will not be recommending this hotel to anyone.
On a side note I am a partner in a hotel and service and accommodiating people is what it is all about.
December 15, 2012
Rated 1.0 out of 5.0 by bitsy terible phone manners
called 3 time to get a copy of my bill was promsed each time they would e mail never got it
December 10, 2012
Rated 5.0 out of 5.0 by Pat57 Pre-cruise stay
We stayed at this hotel 2 years in a row,. We were so happy after the first stay that we returned. The room was very clean. The beds were comfortable with sheets that were clean and fresh.
The staff was very friendly and willing to help. The breakfast was great. The first time we have ever seen an automatic pancake maker which produced the best pancakes ever. The drivers from airport and to the cruise ship were very professional and punctual.
I would definitely recommend this hotel to anyone and especially pre or post cruise.
December 7, 2012
Rated 5.0 out of 5.0 by Susan54 Clean room and comfortable bed
I brought my family to Tampa for ShadoCon and we stayed here. The room was clean and the beds were comfortable. The breakfasts every morning were also delicious. The staff were very friendly, helpful and professional. Enjoyed being so close to the water, too. Thank you so much.
November 24, 2012
Rated 2.0 out of 5.0 by Rod25 Workout Facility
The hotel is in a great location. If good workout equipment is something that is required, this is not your hotel. They have a bike and two treadmills that are extremely dated. This is by far some of the worst workout equipment I have ever come across. It's too bad because I prefer HI but I won't be back.
November 20, 2012
Rated 4.0 out of 5.0 by Morgan30 Comfortable bed and great service
It was almost perfect, 8 of us stayed there over night to catch a cruise ship leaving the next day. We were able to take advanage of the snooz and cruise deal, which I recomend to anyone. They take you to the cruise ship that morning and will pick you up at the cruise ship and return you to the hotel. It was easy. The rooms were clean, the service was great. They answered all of our questions. I would do it again and again and again.
November 17, 2012
Rated 3.0 out of 5.0 by Mark52 Room and Comfort
I spent a week at this hotel, I requested a NON-Smoking room, however when I arrived and checked in the hotel was booked solid and was given a room that was a smoking room. I DON"T SMOKE! THIS ROOM STUNK! If it weren't for the fact that I was down here on business that required me to stay close to your location I would have willingly paid another hotel twice what I did for a room that didn't smell that way. If I am ever placed in a smokers room again with Holiday Inn I will NEVER stay in one again!
November 15, 2012
Rated 4.0 out of 5.0 by Stephenie Great View
For the price, not sure where you are going to get a better view! The pool area and the breakfast area overall Tampa Bay. When I checked in to stay for 3 nights and being a priority Club member I would have hoped I would had been given a bay view room but hotel was full. I was not offered to change rooms the next day to get a room with a view either. An associate of mine checked in the next night and was given a bay view room, that was extremely disappointing. Trying to understand why the priority club doesn't provide a bit more in the way of service at this location.
November 14, 2012
Rated 4.0 out of 5.0 by JJ7265 Clean and Friendly
Clean rooms, accomodating staff with a good mini breakfast buffet accompanied by a very attentive lady overseeing it.
November 14, 2012
Rated 5.0 out of 5.0 by LandR Great customer care
The welcome was efficient and friendly and the staff very knowledgeable and helpful. In the morning the lady supplying the breakfast did a great job.
November 13, 2012
Rated 5.0 out of 5.0 by Seniad Comfortable beds
I would stay here again, wonderful place. We had to leave at 5 am to catch a flight, before breakfast was served and we were given a muffin, fruit and something to drink. I thought it was very thoughtful.
November 11, 2012
Rated 2.0 out of 5.0 by FL67Vette Problems Coming and Going
First thing when I got to my room I found that the deadbolt wouldn't go into the hole in the door jamb. Called the desk and they had maintenance come up to take a look. They spent about a half hour to 45 minutes filing away at the hole, trying different latches, and finally got it to where it would work. They were nice guys and were determined to get it fixed right away.
I used this facility last year for it's convenience to the airport and the free shuttle. I got the package where you stay a night and you can leave your car there for up to two weeks. Well, when I returned from my trip and went to my car, I saw that some careless individual had dented and marked my car with white paint from opening a door too wide and damaging my front fender. Of course the front desk said they're not responsible for damage to cars left on their property. The manager came out and took some pictures with his cell phone camera and wrote down my info on some scrap paper saying he would write up an incident report. Never heard back from anyone, nor do I expect to.
One thing very noticeable about the parking spaces on this property is that they're not as wide as ordinary parking spaces you find everywhere else. So if you're OK with a good possibility of getting your car dinged up, then have at it. I asked if they had security cameras so that maybe we could see who did the damage, but was told they only have them inside, not outside.
November 4, 2012
Rated 3.0 out of 5.0 by LISA44 ray l
got to our room and it had a smell.room 110.went to the front desk . was given another room 315 . handicap .sorry to say this not the greatest either. and too top it off check out time is 1100.am we got to bed later from busch gardens and your ROOM SERVICE LADY WAS KNOCKING AT OUR DOOR AT 845 AM TOO !!!!! CLEAN THE ROOM TOO ME AND MY WIFE WERE NOT HAPPY.RAY L
November 3, 2012