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Rated 4.2 out of 5 by 163 reviewers.
Rated 5.0 out of 5.0 by Slept well, great service Front desk very helpful and polite. Shuttle service was great to and from Hard Rock Casino. Would like to see it run on the 1/2 hr vs. every hour. Beds were very comfortable, free breakfast was good. Nice clean hotel Would definite recommend!! October 15, 2014
Rated 5.0 out of 5.0 by friendly Everyone at the hotel was very nice, will stay there again fir sure. If I had to find one thing to bellyache about it woul.d be the slow elevator. October 14, 2014
Rated 5.0 out of 5.0 by Best IHG on our 2 week trip Greatest stop on our 2 week vacation to Florida, only the 2nd IHG to recognize that I was a Priority Club Member October 10, 2014
Rated 1.0 out of 5.0 by Very bad customer service experience For the first time in my history as a regular customer of HIE (and Priority Club member) I had a terrible experience a week ago with the HIE Tampa-Fairgrounds-Casino hotel. When I reserved one hotel night for my 19-year old daughter and her friend and gave my credit card as guarantee for payment, the person at central reservations assured me that the minimum age for a guest was 18 years, and never mentioned that I wouldn't be able to charge the room to my credit card. When my daughter and her friend arrived, they were told that they wouldn't be allowed to check in without proof that I was the legitimate owner of credit card. My daughter called me right away and put the front desk lady on the phone, who proceeded to say that I needed to send in a written and signed authorization for the hotel to charge my credit card. She was kind enough to allow my daughter to check in, but I would need to send the authorization ASAP. I asked if she could e-mail me a form for that, which she did. When I proceeded to fill the form out, I called to ask if for safety reasons it would be OK if I just specified the last 4 digits of the credit card number, since they already had the number. Not only was I told I could not do that, but that I additionally needed to send the hotel a copy of my drivers license. I didn't feel comfortable e-mailing all this personal information and expressed my concern, when she transferred me to Mr. N., the manager. He did not show any desire to try to understand my concerns, or help resolve the situation, and kept insisting that the only solution was for me to send them all my personal information and my signed form, and then proceeded to threaten to lock my daughter and her friend out of their room if I didn't send in the documents before 11 pm. He then chastised the front desk lady for checking them in in the first place, especially since they were not 21 years of age which was the minimum age to stay at that hotel. I asked him why I was not informed by the central reservations person of this age limit (on the contrary, I was assured 18 was the minimum age), nor that I wouldn't be able to pay without a signed authorization and copy of my drivers license. He said HIE central reservation staff often give incorrect information and that I should have called the hotel directly; plus, every HIE hotel has their own policy and a central reservations person doesn't always know that. Mr. N rudely reminded me that he would lock my daughter out of her room if I didn't send in the documentation before 11 pm. Out of frustration, I transferred the phone to my husband hoping that he would be better able to get across to him, but Mr. N said that he was getting ready to leave and gave my husband an ultimatum that if we didn't send the documents right away he would lock our daughter and her friend out of their room; then he hung up on my husband. I called back and talked to the front desk lady again and asked her if my daughter would be able to pay the hotel with her debit card, and she said yes, as long as she ran it through before returning to her room that night. That is how this unpleasant situation was finally resolved. But not after major distress and rude treatment on the part of Mr. N. I don't understand how HIE can have such a rude and intransigent person as a hotel manager, why company policies are not consistent, and why central reservations staff do not inform the guests of these policies. I also can't understand why on earth the hotel would not be able or willing to charge the stay to a card of a person not staying at the hotel, when credit cards are used all the time to buy merchandise or pay for services over the phone or over the internet (and hotels will charge to them when there is a no-show for a reserved stay). My husband and I are very shocked at the rude treatment we received from the manager. We have never had an experience like this before. October 9, 2014
Rated 5.0 out of 5.0 by Interview stay My stay was excellent and the staff was great. The breakfast buffet is just awesome. I did have small situation with my coffee maker in my room but the problem was immediately taken care of to my complete satisfaction. I would definitely recommend this hotel to everybody. October 9, 2014
Rated 3.0 out of 5.0 by Clean Property. Staff not so good This is probably the cleanest hotel or Holiday Inn hotel I've stayed so far. The property is good. I did smell propane gas upon arrival ,though. The check in was... "I can't believe she's texting or I hope she was texting someone (because she had my credit card) while she is checking me in." That was the first. But, it's all good. She was nonchalant about it. Place the room keys on the counter-top sent me on my way. Not to bad talk, but that type of attitude or demeanor is not for hospitality. The nicest person there was probably the maintenance person I bump into at breakfast. He probably was the manager undercover. October 7, 2014
Rated 5.0 out of 5.0 by Very clean and great staff Very nice place and I would recommend to any and all. October 4, 2014
Rated 5.0 out of 5.0 by Great location and staff! Perfect location and excellent staff. The shuttle was convenient for casino. October 1, 2014
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