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Rated 4.2 out of 5 by 77 reviewers.
Rated 5.0 out of 5.0 by Excellent value for the location As an older HI Express, it's not as modern as I've experienced elsewhere and the morning breakfast was not as fancy as others but the hotel was very clean and it's a great price for being so close to the Casino. September 25, 2013
Rated 4.0 out of 5.0 by Perfect location We thoroughly enjoyed our first visit to this location. I was impressed with the friendliness of the staff, especially Darling. There was a nice fragrance in the room, beds were very comfortable. A great location, close to the Hard Rock Casino. The $25.00 coupon to any restaurant inside of the casino was wonderful. My only complaint was that the bath tub was too slippery, had to hold onto the bar. Super great experience. We will definitely visit again!!! September 19, 2013
Rated 5.0 out of 5.0 by Clean and comfortable room This hotel was very clean and the room was very spacious. I would recommend this hotel to anyone staying in the Tampa area. Thanks for a great experience. September 5, 2013
Rated 4.0 out of 5.0 by Great staff The staff are very attentive to your needs. Was a very good breakfast and kept clean. September 5, 2013
Rated 5.0 out of 5.0 by Great stay! Very clean and quiet ... Within close proximity of Hard Rock Casino and Busch Gardens ... Will definitely stay again! September 5, 2013
Rated 5.0 out of 5.0 by Great value, clean, great staff I stay at this location at least once a month, and I am never disappointed. I am a stickler for clean hotels, and I have walked out of quite a few, didn't even care if I got my money back or not. This hotel is consistently clean, friendly, and accommodating, and a shuttle to the casino also!!! Love it!. September 4, 2013
Rated 5.0 out of 5.0 by Nice room comfortable bed and great staff. We love staying here right across from the fairgrounds. Been to several concerts! Love the location. September 4, 2013
Rated 3.0 out of 5.0 by Our recent stay We stayed at your hotel last weekend. We've stayed there before and this time our overall experience was a not as we expected. We requested a non-smoking room and our room had a musty smoky odor. There was a smoking room right across from our room which is probably why our room had that odor. The bed was very comfortable and the shower had a strong water pressure. The complimentary breakfast lacked a waffle maker. The staff was friendly and helpful. August 16, 2013
Rated 4.0 out of 5.0 by We came for Casino Our room was very good and well worth the money. Breakfast was good with a wide selection. However, we took the shuttle to casino and when we called to come back to hotel we were told they would be there at 4:30PM. Well that came and went so we called at 4:45 and were told he was on the way. At 5pm we called and they said he was in heavy traffic and would be there in a few minutes. At 5:15pm we got a cab from the casino to hotel. We had to bathe and dress for 6:30 reservations back at casino. Not taking any chances I drove this time. I did not bring this up with the person at desk as I was too upset. The next morning went well and we enjoyed breakfast. This is my only complaint with this trip, I have stayed there before and did not use shuttleand had no complaints I plan to stay there again on my next trip.. August 6, 2013
Rated 5.0 out of 5.0 by Comfortable, clean and good service In town stay, had to vacate our place for the weekend. Picked Holiday Inn Express as it was in the area we needed to be in. Liked the hotel. It was clean, housing staff were nice as were the front desk. Was quiet while we were there. Easy for us to find out way around since we live in the area. Would recommend. For out of area visitors, may have to drive a little for attractions but area is safe and quiet. August 5, 2013
Rated 5.0 out of 5.0 by New, clean, excellent breakfast and location Excellent for who is going to the Fairgrounds Amphitheatre. July 30, 2013
Rated 5.0 out of 5.0 by Great night staff Super nice and clean property. Night staff caring about guest. And property. I will stay here again. Location is great near casino and 10 min to downtown . July 17, 2013
Rated 5.0 out of 5.0 by Great service I've been coming to this Hotel for over 5 years now. Every time I am being met with Outstanding service. The people here are so into helping you. I've been offered other rooms at other hotels for a liitle less, I will only stay here. I recommend this to everyone. June 26, 2013
Rated 5.0 out of 5.0 by Concert at State Fairgrounds Wife and I stayed here for a concert at the State Fairgrounds. Check in was very easy. Room was very clean, and large. Very quiet at night. The HOT breakfast the next morning was a very welcome surprise. We very much enjoyed staying there, instead of driving back to the East Coast of Florida after a concert on a HOT!! June night. June 24, 2013
Rated 4.0 out of 5.0 by great staff Enjoyed our stay here, hotel is clean, great breakfast. Our only disappointment was shuttle to casino wasn't available, but staff was great and even offered to drive us. would definitely stay here again. June 23, 2013
Rated 5.0 out of 5.0 by Great location My wife and I like to come down to the Hard Rock Casino and this Holiday Inn Express is in a great locale. It even makes our trip over more enjoyable because of the staff, breakfast, etc. Good management and good staff. June 4, 2013
Rated 4.0 out of 5.0 by Nice Place but they have a lint problem The hotel is very near most everything in Tampa, but the sheets were full of lint. They got all over my clothes. The dryer's filter must not be clean when the wash and dry the sheets. May 28, 2013
Rated 5.0 out of 5.0 by easy stay Clean, easy in easy out with a good staff. My third or fourth visit at this location. May 16, 2013
Rated 5.0 out of 5.0 by Tampa Conference I was particularly pleased by the attention of the staff. April 30, 2013
Rated 5.0 out of 5.0 by Gambler2 Great stay and staff!!!! Thank you Darlene for your hospitality! We will be back!! April 26, 2013
Rated 5.0 out of 5.0 by Customer Care Great group of people very friendly and caring. I always enjoy my stay there. Alway comfortable and relaxing. April 23, 2013
Rated 5.0 out of 5.0 by Great trip to Tampa Hotel is easy to get to and is close to the Hardrock casino and Florida fair grounds. The staff was a great help in changing are rooms to be closed to each other. Garland was more than helpful in taking us all over to the Casino for a good meal and fun. A great service provided for us. Gram was really thank for him. Thanks again for a great stay. April 16, 2013
Rated 5.0 out of 5.0 by Great Location My wife and I stayed here for the night when we were visiting from Orlando. This is our 2nd time. Lobby was being painted at the time but no big deal. The shuttle to the Hard Rock Casino was great and we took a taxi back. Staff was great as usual. Word of warning about WingHouse next door. Do not go at 1:00 a.m unless you want to have the staff ignore you and continue with their closing procedure i.e scrubbing floors, smoking in the kitchen etc.....Low light of our visit but nothing to do with hotel. March 25, 2013
Rated 5.0 out of 5.0 by Great job handling our business needs. I planned three days of sales training and used this Holiday Inn location for all attendees. General Manager was extremely helpful in blocking off rooms as well as providing a meeting room to use. Front desk clerk Veronica was wonderful in receiving, checking-in attendees as well accommodating their individual requests. Thank you. I will certainly consider this hotel for my next training meeting in Tampa, FL. March 24, 2013
Rated 2.0 out of 5.0 Way over priced It appeared that there was some ongoing renovations (rug/tile replacement). Contractor could have cleaned up after completion as there was a lot of dirt on the floor. Walls at the reception counter were in very much need of paint. The hotel itself is in a terrible location, accross from a fairgrounds in a very depressed area. Breakfast was poor and should not be consider a full breakfast, actually it was even continental. Definetly not a 3.5 star hotel, more a two star and that is being very generous. March 18, 2013
Rated 2.0 out of 5.0 by Poor service. I sometimes work close to this property and have stayed a number of times. Unfortunately, rates have gone up and the staff service has gone down. To begin, when checking in, I had two rooms reserved for a several day stay. At check-in, we asked that one room be put in my name and the other in a co-workers who was present. Despite our request, both room were put in my name. When this was pointed out, the desk worker said they couldn't fix the error. We tried to have the issue corrected the following morning with different staff and received a similar response. On our own initiative, we decided to check-out and then check back in as two separate reservations. Notably, I'm a Platinum Priority Club Member. This was not recognized at check-in. The breakfast staff was often MIA. Coffee was often out or left over cold from the day before. One morning after not being able to find any staff to make coffee, we left the hotel for breakfast. The rooms are comfortable, however mine had a TV remote without a battery cover and the toilet ran continuously. So much for water conservation. Respectfully Submitted, WRMD NC March 11, 2013
Rated 3.0 out of 5.0 by Great Hotel - Poor Customer Service A co-worker recommended this hotel for my business trip to Tampa and thought the hotel was taken care of very well. How ever on the day I was checking out I asked for a 1:00pm check out so I could go to my morning meetings then come back to the hotel to clean up and change into more comfortable clothes for the 3+ hour drive to Jacksonville. The woman working at the front desk would give me a noon check-out time and I explained that I would be lucky to make it back to the hotel by then and that did not work for me. She seemed indifferent and unwilling to accomadate me so I rushed around and left the hotel at 8:30am. I have been traveling 3-5 days a week for 10 years on business and this is the first time I was unable to get a 1:00pm check-out time at any hotel. February 28, 2013
Rated 2.0 out of 5.0 by No soap in room and thin walls As far as my stays at HIE this was last on the list. The staff person at the front desk on checking in was nice. Other than that, pretty sub par. No soap in room. Inattentive staff in the morning. Room was not as clean as other HIE properties. Hair in the bathroom and bed-gross. I was too tired to complain that night-just wanted to sleep and hope I did not catch anything. Anyway, I will take this one off the list. February 27, 2013
Rated 4.0 out of 5.0 by Location Hotel is across major road from Florida State Fair Grounds. I was looking for easy access and I got it there. Had to walk a little distance to get to safe crossing area but it eliminated parking on Fairgrounds. Front desk staff were super. February 15, 2013
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