Rated 4.2 out of 5 by 106
Rated 2.0 out of 5.0 by holl429 Hotel was dirty
We did arrive late Friday evening, but when we came in the lobby floor was dirty, as we went to our room it was dirty as well.
Went to breakfast the next morning around 8:45 and it was a mess as well.
The creamers were bad for the coffee, which I brought to the attention of the attendant.
All the fruit was gone and when I asked for some I was told there wasn't any left/ @ 8:45 am, I was very disappointed.
We left our room around 11 am did not come back until 10:30 pm to find our room had not been touched.
Is was not cleaned and towels and soaps were not replaced.
Had to go to the front desk to get towels and soaps, and when we said something no one made a big deal about it.
The next day at breakfast the pancake maker was broken. and was also a mess...
I was very disappointing stay and do not plan on returning, which is sad since my child just started at USF.. less then a mile away.
June 30, 2014
Rated 5.0 out of 5.0 by Ms. Dianne Beds VERY COMFY
We like the location, cleanliness and pretty well everything about this facility and we will be back again as we have business in the are.
June 29, 2014
Rated 5.0 out of 5.0 by Florida Grammy family time
We had three rooms as a family get together. We enjoyed our stay very much.
Staff had great personalities. This is not the first time we have stayed at this hotel and probably won.t be the last!
June 26, 2014
Rated 5.0 out of 5.0 by Roger Miami My Stay on June 19-20 at the HI Xpress Tampa North
Excellent hotel to stay at, very clean and quiet and well located. The only negative I have is that I had to use the business center which is a small computer room with no A/C so it was very hot in there.
June 24, 2014
Rated 5.0 out of 5.0 by Archpope night before surgery
Hotel was great. My wife used it many times while daughter having surgery at Moffitt Hospital. This time it was for my wife's surgery. Quiet and close to hospital.
June 18, 2014
Rated 5.0 out of 5.0 by ninasue Great stay
Room was clean and comfortable. Breakfast was great.
June 16, 2014
Rated 5.0 out of 5.0 by Chickiee12 Better than expected
Stayed here for business 2 nights and was pleasantly surprised! Exceeded my expectations..place was great. Quiet, clean, comfortable!!! Breakfast was good too...
Overall a great experience.
June 11, 2014
Rated 5.0 out of 5.0 by Mr. Perez Safe, Fresh and Clean.
Nice hotel. Excellent quality. Average value.
When I stay in a hotel, I want a good value and a clean and fresh accommodation, where I can also feel safe inside and outside. Great rooms with great bedding. Breakfast was good - country gravy was great to top the great biscuits, but was not available the 2nd morning - disappointing since I love that stuff. I heard at least 3 other customers asking for it too - not very happy; in the South, we love that gravy and see it as a food group! LOL. Internet was good too.
if you travel to family, this is a great choice. It's close to everything and yet away from the crazy Tampa traffic.
Price is ok, about 20 dollars more than many others in Tampa, but I paid the little extra for the reasons mentioned above.
The Nail salon and the Chinese and Italian restaurants in the parking area mini-mall can come handy if hungry or need your nails fix - at only 50 steps from the lobby's entrance.
The only thing that I would improve, is perhaps kinda not a big deal but a little annoying when I used it - the "Do not disturb" sign that you hang on the door know will fall every single time you open the door and the AC fan comes on and off thru the night, without the ability to make it run all night for a constant noise level.... not a big deal and not a deal breaker - I just enjoy the constant AC huuummm noise or no noise when sleeping instead of both alternating. Most hotels I stayed are the same in this - perhaps trying to save energy. Also, room 216 thermostat need to be set in the 60's in order to get the room in the 70's - perhaps an issue with this added-on wall thermostats which replaced the in-unit ones.
June 10, 2014
Rated 4.0 out of 5.0 by floridag George G
Comfortable beds, clean room, great TV channel choices.
June 9, 2014
Rated 2.0 out of 5.0 by Errmar Great customer service. Poor room comditions
Staff was great. the room was in very poor condition.
June 6, 2014
Rated 5.0 out of 5.0 by Sleepingsparrow Awesome staff and very nice clean rooms
We enjoyed The Holiday Inn Express Tampa North-Telecom Park very much and the staff did everything in their power to make sure we had a great stay. The rooms were very spacious and very clean as was the exterior of the Hotel and the lobby was inviting. The pool area was very nice and clean and the breakfast was one of the best i've had at a hotel. My family highly recommends this location if you're in Tampa to visit Busch Gardens we were well rested and ready to play all day at Busch Gardens! I offered to clean the lions teeth at Busch Gardens so the Safari Expedition Leader asked me if I was a trained Veterinarian I told him no but I did stay at a Holiday Inn Express last night lol
June 3, 2014
Rated 5.0 out of 5.0 by abitia1956 rooms
rooms were comfortable. The rate was very good and we plan to stay there again in July. It is easily found and adjacent to Telecom Park.
June 1, 2014
Rated 5.0 out of 5.0 by J_Swish Great Stay
This is the second time I have visited this location, both times were fantastic. Charles at the front desk was excellent, very helpful. This hotel is clean and well kept, would definately stay again.
May 26, 2014
Rated 3.0 out of 5.0 by fromTampaFl Anniversary Stay
GREAT amenities, friendly staff, but the bed was HORRIBLE! hard as a rock. Could not sleep at all! The pool area and hot tub was great though. Nice breakfast.
May 26, 2014
Rated 5.0 out of 5.0 by sweetstuff wonderful stay
As always the stay was great and the staff was friendly and helpful
May 21, 2014
Rated 5.0 out of 5.0 by jules303 Quiet and comfortable
I spent 8 nights at this HI Express and was comfortable throughout my stay. The front desk employees were cheerful and accommodating. The breakfast bar was always clean and well stocked.
May 6, 2014
Rated 5.0 out of 5.0 by pkb129 Terrific Front Desk Staff!
This was a wonderful 4 night stay. The staff at the front desk were mot helpful and friendly in all aspects.
(Robert, Tenesia? and one other young lady, whose name I've forgotten were so courteous and friendly. We had three nights booked, and needed a 4th, which was not available. They kept a look-out for a cancellation for us and let us know when that 4th night became available. It was a FRIDAY NIGHT COLLEGE graduation night. They kept us on the same floor, and had a roll-away available. (I wish it hadn't cost us the extra $15, but we needed the second bed....)
The negative, was our first day out, we returned to an unmade/cleaned room; which was REALLY a disappointment for me, for that is a TOP delight in staying in a motel. I guess it was an oversight and the front desk did make note of it and apologize.
We've stayed at this same location one other time, with the same positive experience, and we will stay again if we are in Temple Terrace again.
May 5, 2014
Rated 2.0 out of 5.0 by Isaiah1 Unprofessional Staff/Housekeepers
This is a great location. Kind of hidden away isolated. The jacuzzi is the best feature at the hotel for me. The down fall of this location is the housekeepers (Oliver and Niesha). I come to the hotel on Sundays to study. This is the second time this event has taken place. Monday morning around 9:34am I am awaken by the housekeeping staff yelling and laughing exiting the elevators. They are standing outside my room door having a conversation in the hall. Minutes later someone puts their key in my door and opens the door. I had my latch on, so they(housekeeping) could not walk completely into the room. So, they close the door. Til in front my door, however. So, they know someone is in the room. At 10:04am someone opens my room door again without knocking. Ok, let me call the front desk to let them I'm still in the room trying to sleep. I spoke to Trisha and told her I will be checking out at 11:30am . She apologize, and said I will let Housekeeping know. Ok, this is the grand finale. At 10:57am someone comes the third time and deliberately opens my room door again without knocking. I waiting 5 minutes went out into the hall and saw Niesha. The first thing she said was "It was not me." She said it was Oliver the Head Housekeeper. I mean, I pay money to stay in my room until 11am. I should not feel paranoid in my hotel room knowing some housekeeper can open my room door any time they want. I let Charles the GM know prior and looks like nothing was done. If this is a hotel game it is not appreciate.
April 25, 2014
Rated 5.0 out of 5.0 by Mr. Perez Very nice, clean and quiet.....
Love this place. Walking distance (same complex, outside on parking lot) to two things we love - Chinese for me, and a Nail Salon for her! (both very inexpensive) What else you need?
Very confy beds, clean facility, good breakfast and feels secure. Looks fresh and new. Staff was great.
No crowds, no noisy enviro and fresh.
April 17, 2014
Rated 3.0 out of 5.0 by Isaiah1 Average Service
I like the location. The hot tub is the only reason I enjoy the hotel. The staff Front Desk is good, also. One small issue was housekeeping walking into my room unannouce and asking, was I coming or going?
April 16, 2014
Rated 4.0 out of 5.0 by Dee007 Comfortable Room and Great Service.
I have been on the road traveling and still have another month to go and by far this has been the best overall hotel stay yet. The hotel is newer looking, comfortable beds, large clean room and bath, great whirl pool spa, Nice little waterfall pool, great woods and pool view, great tasting and variety breakfast, fridge and microwave in the room, exercise room and excellent customer service front desk, maids, and breakfast service lady. This hotel reminds me of a mini resort. They even have a little shopping center next to the hotel with a oriental restaurant, home cooking diner, and a great gelato ice cream shop. The only thing I can say to improve is to clean the elevator walls and floor little more and add some free weights to the weight room, but everything else was so great I would definitely recommend this hotel to others and stay again myself.
April 14, 2014
Rated 3.0 out of 5.0 by Mr. and Mrs. MJO Very poor check-in experience
Upon arrival around 3 p.m. on April 7, we presented our confirmation for two king executive suites for three nights. When we made the reservation, we had requested top floor, quiet area away from elevators. The desk clerk without apology said they were "sold out" and could not give us the top floor. (I explained that we always request a top floor because we had a bad experience at another Holiday Inn Express with kids jumping on and off beds after midnight. The clerk said that the people above us were adults, and he could control them if we had a problem.) We took the keys for the second floor rooms and found the first room to be straight ahead across from the elevator doors--our second request was ignored. The elevator dings whenever someone arrives at the floor. Then, worst of all, we find that both rooms were two queens, not the king executive rooms that we had reserved and made a deposit on. Of special frustration was the fact that the desk clerk did not even mention that the type of room was different when he handed us the keys. Unhappy with our room assignments, we returned to the desk and were assisted by another clerk who was able to find at least one king exec. suite on the top floor. The other room had to remain a double, and it was near the elevator about 7 doors down the hall from our king room--not too convenient when traveling with my 85-year-old mother who required care during the visit. Had we been alone, we definitely would have gone down the street looking for another hotel.
On a positive note, we would like to compliment Jasmine, who took care of our needs at breakfast. She was always very welcoming and eager to help if needed. I mentioned her that I would certainly give a good report on our comment card. (By the way, I am glad that you sent me this review e-mail because there was not a comment card to be found in the hotel.)
The computer in the business room was extremely slow. There were two chairs in the room--one was black leather or vinyl with the stuffing exposed on the arms and milk spills on it. The other had a device to raise or lower the chair, but it didn't work. We moved a chair from the restaurant to use. This was the worst business center we have experienced anywhere.
As a side note, I should have been wary that there were several recent negative reviews on this site when we were looking to book....
April 13, 2014
Rated 5.0 out of 5.0 by MikeD35 Great Service
Staff was very helpful and friendly. Rooms were very comfortable. I would definitely stay again when visiting Tampa. Only a few miles from Busch Gardens.
April 12, 2014
Rated 5.0 out of 5.0 by CancerPatient Excellent in everything.
Stayed here for a week while undergoing radiation treatments at Moffitt Cancer Center, it was almost like being at home, rooms clean, quiet and employees were all excellent especially Ms.Yassman who served a excellent breakfast daily, she was very efficient and knew how to serve.
April 8, 2014
Rated 2.0 out of 5.0 by Gypsie AC like a Coffe Grinder
I hadn't had a room AC maintained this poorly in years. The unit sounded like it was crushing beer cans between gasping for breath.
I cranked it down to meat locker temps and let it run for an hour then shut it down for the night so I could try and get some sleep. Being FL, that didn't work so well.
Couldn't wait the vacate the property. . . . .
April 4, 2014
Rated 4.0 out of 5.0 by Catsk22 Breakfast buffet very well stocked.
After staying at this Holiday Inn Express for eights nights last month. I have never seen a better run breakfast buffet. Even on very busy mornings Ms. Yassman was able to keep the buffet choices stocked. I wish more Holiday Inn Express breakfast buffet's could operate at this level of efficiency.
Also, only a short drive (apprx. 7 miles) to Busch Garden Theme Park.
March 31, 2014
Rated 3.0 out of 5.0 by showcarman2005 not bad for a points stay, but i would not pay for it.
After our check in snag, which is still not for sure who was to blame, we got the room we needed but not ill 6:30 pm, we were not the only ones waiting. and for the tree days we stayed every day their were people waiting for their room well after the 3pm check in time. It is clear the hotel is very under staffed, and our door keys had to keep getting reset every day, this got very annoying after a log day out and having to return to the fourth floor only to find the key will not open the door and have to ride the worlds MOST slowest Elevator back to the 1st floor and get another key 3 of them and when I get back to the room only 1 of the new keys worked. All and all it was a good visit but I would not return to this hotel if I was going to have to pay full price for it. Also if you ask the housekeeper for a spare shower towel she should not tell you that you have to get permit ion from the front desk, they should just make the customer happy.
March 28, 2014
Rated 2.0 out of 5.0 by Mtsar6 Fresh Paint Does Not Cover the Problems
The property looks freshly renovated. Fresh look, new paint in the room, but that first impression was almost immediately negated. The problems started with the front desk. I was not greeted as a Platinum member on check in. This may seem petty, but I travel a lot and don't think it is too much to expect recognition for my loyalty. When I got to my room I noticed that it was very hot. The thermostat was set at 68 degrees but he A/C was not running. I turned it down to 62 degrees and it finally came on. When I woke in the morning the thermostat said that the room was 54 degrees. It was nowhere near that, in fact it was quite hot, probably high 70s. When I laid down in the bed to go to sleep, the bed frame creaked loudly every time I moved, this was very distracting. And if it were not so late in the evening I would have requested another room. There were other problems with the room, all of which I reported at checkout to a young man who just shrugged his shoulders and mumbled "I'll report it to my manager." No apology, no indication that he cared at all, just a mumbled response. I gave my card to this young man and asked if he would have the GM give me a call by lunchtime. By late afternoon, no call from the GM, so I called the property and was given his voice mail. It was very late afternoon by the time the GM called me back. I explained my concerns and he told me that he would credit points to my account. It is now over a week later and those points have not yet been credited. Poor room condition, poor front desk staff, and a GM that does not call back promptly or follow through on his promises. I will not be returning to this property again.
March 21, 2014
Rated 2.0 out of 5.0 by Kathy28 Disappointing and not clean.
We found this property very disappointing compared to other Holiday Inn Express hotels we have previously stayed in. The carpet was dirty and frayed at the door edges. The bathroom floor was dirty near and behind the door. The bathtub floor was very slick and slippery despite the appearance of non-skid strips. I literally had to place a towel on the floor of the tub to prevent the chance of slipping. Overall appearance of the bathroom was just wiped down. We found the beds to be way too firm. Breakfast, which is at 7:00 am wasn't available until exactly 7:00 am and then the food started coming out. The pancake machine wasn't set up and it took too long for it to be filled and ready for my use before I had to leave for a 7:30 departure. I frequently stay at your property in Lake Placid, FL and love it. It should be the gold standard for all your hotels. Besides superior customer service, the rooms are always clean and the bathroom ins't just clean ... it sparkles. I expect that whenever I stay at a Holiday Inn Express and am disappointed when I don't get it.
March 19, 2014
Rated 3.0 out of 5.0 by twoonbike Not up to its usual excellence
This was a disappointing stay for us when compared to our previous experiences. Started at check in when Priority membership was not recognized as on previous stays. Found out when going to bed that the thermostat did not work to late to move.
Next morning the shower controls were vague at best and we noticed the floor was less than pristine, not sure they will get the towels clean after we cleaned up.
We will not give up as the staff more than make up for the deficiency during this stay.
March 14, 2014