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Rated 4.2 out of 5 by 291 reviewers.
Rated 3.0 out of 5.0 by Less than an average experience If you rely on Internet service for work like I do than this is not the place for you. The "free" Wi-Fi service was terrible. I was never able to perform any work during several days I stayed. The breakfast was decent but nothing better than comparable chains. You can pretty much expect to clean your own room. The maid service was below any service I can compare withl the other hotels I visit. The bed linens were never changed over several days of stay. The room was never vacuumed. The same dirt and debris that was on the floor when I arrived was still there when I left a full week later. The sleep was fairly comfortable but the air conditioner didn't maintain a temperature. It was either freezing or hot in the room. The elevator was a whole other problem but I'll save that for another day. If your moving past the issues I've mentioned long waits for an elevator won't be an issue for you. The best part of my stay was the front desk personnel. All I met were very nice and friendly. The breakfast hostess was friendly as well and kept the breakfast bar up. The maintenance person responded quickly to fix the toilet which wasn't working when I arrived. August 27, 2015
Rated 5.0 out of 5.0 by Great Service I've stayed several times in the last month visiting my daughter at USF. The staff is always nice and my stay is always great. I will continue to stay here when I'm in Tampa. August 25, 2015
Rated 5.0 out of 5.0 by Friendly staff and comfortable room Staff all deserve kudos. Always helpful in a timely manner. Rooms are comfortable and clean. Very nice property that is guest focused. August 23, 2015
Rated 4.0 out of 5.0 by Excelente Hotel - Desyauno Especial Estuvimos por 10 dias en Agosto dejando a mi hija que empieza en USF. El Lugar es excelente si desea descanzar en sitio lejos de la autopista y ruido de carros. El desayuno es surtido, cafe 24 horas y tenian el servicio de panquecas durante un horario de noche. La senora del Desayuno es lo mejor del hotel. Super atenta y especial. Volvere a quedarme alli a mi regreso. Lo malo. LA INTERNET, es pesima. espero que arreglen ese problema. August 21, 2015
Rated 4.0 out of 5.0 by Tampa Great breakfast Hot and good. Staff was excellent, friendly and courteous. August 16, 2015
Rated 2.0 out of 5.0 by Nice size room, comfortable beds... Room not cleaned our entire stay We have stayed at this hotel before because we like the location to Busch Gardens and Adventure Island. Our previous visit was fantastic so far e decided to stay there again. The front desk staff is very friendly, the free breakfast is pretty good, and the Pancake Night offering is nice touch! We were there for 3 nights and our room was NEVER cleaned the entire time. The first night we called down to the front desk and they brought towels and garbage bags... Beds remained unmade the entire stay! The second night I was asked if we had a privacy sign on the door... And we did, until 10am because my 9m old son sleeps until then and we didn't want housekeeping banging on the door at 8:30am and waking him up. It was very disappointing. August 15, 2015
Rated 1.0 out of 5.0 by Horrible stay - couldn't sleep! Upon entering room smelled like a musty basement, wallpaper peeling back from wall in bathroom near tub. Stains on carpet. Hole in bathroom floor. There were ants in my bathroom. Complained they said they would have maintenance up the next day, it didn't happen. Complained again and also noted ants in stairwell, stayed 3 days nothing done. On second day there were homeless people in the lobby when we left for Busch gardens in the morning. When we returned in the afternoon they were still there and one was bathing in the bathroom and throwing away really smelly adult diapers. This went on over two shifts and nothing was done. There was hardly ever anyone at the front desk the entire weekend and I guess they got tired of my complaints because they slid the bill under my door at 4am waking me up! Meanwhile I had to search my luggage to make sure I wasn't taking any ants with me! The only good thing was the breakfast and the lady serving breakfast very friendly everything was hot and fresh. Needless to say, we vacation here every year, and this is our 3rd time here, bad all three times, they gave us one day free to come back and we will never be back again! I have video but no photos - should have taken photos too! August 11, 2015
Rated 4.0 out of 5.0 by Air conditioning The cold air did not really get the room cool enough. August 5, 2015
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