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Rated 4.4 out of 5 by 93 reviewers.
Rated 5.0 out of 5.0 by Great stay!!! First time staying at this hotel in Tampa... Front Desk Staff was terrific, rooms were very clean and comfortable. We will definitely stay again at this hotel when we are in that area! August 16, 2013
Rated 1.0 out of 5.0 by Unlike any other Holiday Inn I've used Stayed two weekends in a row, back to back because of kids event group. First time the hallways and elevators were ovens. No A/C at all. Room wasn't as hot but didn't get as cool as I prefer. Room carpet made room smell. Second time A/C was still to working in halls and elevator OR MY ROOM. Toilet had urine and hair on and around lid and seat. Refrigerator was dirty. Room smelled even worse than first time. Housekeeper was annoyed she was called to check and even insulted me. She cleaned it by wipping it with her bare hand. Was told in front desk nothing they could do to call the general manager on Monday. Although front desk was pleasant, seeing them smoking in front of the hotel entrance and breathing in the smoke with my children as we walked in was terrible. August 2, 2013
Rated 4.0 out of 5.0 by Nice Place to Stay I've stayed at this property twice - and already have a reservation set for next month. Generally speaking, Holiday Inn Express is a kind of hit-or-miss chain. Some are good. Some are not quite so nice. I would put this particular property in the "good" category. The property is well maintained and clean. The rooms are fine as well. The staff is what sets this particular property apart and why I keep staying here. In addition to being friendly, the staff knows its regular customers by name. They also go out of their way to support their guests - sometimes well above and beyond the normal customer service stuff. The only downside to this property is the fact that the hallways in the upper floors are not air conditioned. This doesn't impact room temperatures, but you can work up a sweat walking down the hallway or waiting for an elevator. Still, given all the positives, I'm more than happy to overlook this minor fault. July 23, 2013
Rated 5.0 out of 5.0 by AWESOME!!!! The staff is AWESOME!!!! They went above and beyond. My original room lost the tv around 930, due to thunderstorm, and they offered to put me in another room, that night. I told them I would switch the next day. The girl at the desk came to my roo, and tried to trouble shoot the tv, at 10pm, she didn't have to do so. Next day when I got back from work, my bags were moved to my new room. Thank you very much. A++++++++++++++++++ July 20, 2013
Rated 3.0 out of 5.0 by Friendly staff The rooms was fine and the location was good. The staff was friendly and helpful. One of the reasons we chose this hotel was for the breakfast. However, most of it was microwave fare and not very tasty. Maybe a step above a continental breakfast. Also, the hallways and elevators didn't seem to be air-conditioned, so it was uncomfortable leaving the room. July 11, 2013
Rated 5.0 out of 5.0 by outstanding service by awesome staff Have stayed here several times throughout the year when I travel to Tampa for family visits. One visit I actually postponed only because this hotel was booked and had no rooms! Even though there are other hotels in the area-if I can't stay at the Anderson Road HI I would rather stay home. The staff here are incredible. They go that extra mile to make your stay a great one. And the staff in the breakfast area are just as wonderful. Always cleaning, plus, fresh coffee at 6:00 when I'm walking the dog - I don't get that at home!! They are always smiling and make you feel good. I could go on some more but I think you get the picture. Hope there is an employee "award" or facility recognition for this great group of people. p.s., I met the manager once and know why the staff is so good - she could give seminars on being gracious. June 21, 2013
Rated 4.0 out of 5.0 by Outstanding customer service! Great visit! Clean, comfortable room. Just wish the air conditioners could get the rooms cooler. June 13, 2013
Rated 4.0 out of 5.0 by Perfect location for my needs My son booked my first stay at this location because it was near his home. It was during Spring Break, so he did an excellent job in finding the last available room in the state, judging by the traffic. The staff was just great. Not only was the check-in person the same he had dealt with when originally booking, but she was there the second time I stayed at this location. I think her name is Judy. She, as well as the other staff, was always upbeat and friendly to talk too. In addition, it appears to be a new hotel and is kept up very well. I will always stay at this location when visiting my son. June 8, 2013
Rated 5.0 out of 5.0 by Pleasant staff. Very clean room. Excellent customer service. The location is safe. Ample parking space. There was no one answering the phone when I tried to call several times in the evning. April 12, 2013
Rated 5.0 out of 5.0 by Excellent Stay A very beautiful hotel and very spacious room. A little confusion at check in but the girl was new and everything worked out great with the help of another front desk adviser. Very close to Airport and Busch Gardens. March 28, 2013
Rated 5.0 out of 5.0 by Great Place... Really enjoyed our stay and we were treated very well. plan to stay there again in the future! March 22, 2013
Rated 3.0 out of 5.0 by Very clean and nice property but beds not comfortable! Good location. Close to airport. Very clean. Room decorated very nicely. All of which is the reason I have loved HI. We stayed in a room with 2 queen beds and neither were comfortable. In fact, one was really leaning to side with hump in middle. This is the third HI we have stayed in lately with bed issues. I hate that because that is one of the reasons we always stay at HI because of the mattresses and bedding. I think I will try another hotel chain next time. Did not eat breakfast but it's always great. March 21, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express!!! Staff is incredible! Best Holiday Inn Express we have ever visited. I have family in the area and have stayed at this location many, many times. Each and every visit has been a wonderful experience. Everyone who works at this location from the manager to the housekeeping staff is the BEST! I have recommended this location to numerous family and friends and all have had the same great experience. The entire staff is so friendly and attentive----new employees of other locations should train under this staff. March 18, 2013
Rated 5.0 out of 5.0 by Very attentive to our needs Staff was outstanding. Thank you! Facilities were impressive March 15, 2013
Rated 5.0 out of 5.0 by A great place to stay in Tampa Bay When visiting the Tampa area, I usually stay at this hotel, a few times a year. The staff are very friendly and treat you like a friend. The room is always clean and the breakfast is typical Holiday Inn Express, which I consider very good. The location is convenient, right off the Veterans Expressway, with several restaurants and a movie theater nearby. About 20 minutes to downtown and 10 to the airport. I will continue to stay here and would recommend it to others. March 13, 2013
Rated 5.0 out of 5.0 by spring 2013 Very good location. Staff is friendly and accomodating. Only thing I would recommend is that housekeeping learn english, other than that, they were great! March 11, 2013
Rated 5.0 out of 5.0 by Excellent Staff We were only here for one night to grab a plane home after a trip to Orlando for a field hockey event. We arrived late in the evening and were greeted by Jasmine. She was very friendly and helpful. Our plane was leaving early, so we were not able to take advantage of the free breakfast, but Jasmine told us all we had to do was ask the morning staff for a "to go" bag. The next morning the gentleman at the front desk was happy to oblige. The room was very comfortable and clean. My husband has stayed here two or three times before during trips to visit his brother who lives in Tampa and also had nice things to say about your hotel. Your hotel is very convenient to the airport and and my family. We will stay again. February 19, 2013
Rated 5.0 out of 5.0 by Very friendly, helpful, and welcoming staff Stayed here for the second time already and using this Hotel when flying out of Tampa. Staff is just great. Always had a very clean and well maintained room as well. January 24, 2013
Rated 2.0 out of 5.0 by Very dated. Staff is excellent. Noisiest heat in the world The staff is excellent! Everything else leaves a lot to be desired. Room had burn holes in the carpet. The air conditioner unit was the noisiest I have ever heard. Had to turn it off to sleep. The pillows smelled. The hotel just didn't seem clean. Last time for me. Compared to other HI properties this one is inferior. The only reason we stayed was due to the very friendly and helpful staff! January 21, 2013
Rated 5.0 out of 5.0 by Great Staff The woman that welcomed me (I forgot the pad of paper in the room I wrote her name down on), I believe her name was Michelle, is awesome!!! She is an asset to your organization!!! Hope that somehow you can figure out who was working the front desk during my check in (around 9pm) and give her kudos because she was the best!!! January 21, 2013
Rated 5.0 out of 5.0 by Great Beds and Service - Quiet Always a pleasure to stay - wonderful staff who makes me feel at home while I am a way. January 18, 2013
Rated 5.0 out of 5.0 by Great stay! this was an awesome hotel for the price. The staff were so warm and helpful and the breakfast was great. January 14, 2013
Rated 5.0 out of 5.0 by My favorite Holiday Inn Express so far I only stayed one night but I loved it so much that I was sad when we had to leave the next day to travel back to Fort Lauderdale. From the moment I entered the front door it was as if I was being welcomed and greeted by the beautiful decor and the artistic expression from the balloons that were in the lobby. I was told they were from a local artist. Very talented and very beautiful, I had never thought of balloons as being anything other than for birthdays until I saw these ones. The desk clerk was extremely friendly and helpful. When I gave him my Priority Club reward card and Priority Chase Visa he allowed me to have a free beverage and snack and as many free cookies as I wanted that were in the lobby area! Very much appreciated after having been on the road for many many hours. I don't remember the room number but it was right across from the exercise room. When I walked in my jaw dropped to the floor. It was gorgeous! Very tastefully decorated and with beautiful high ceilings I instantly fell in love with the room. The only thing wrong was that the closet door was very ratty and old looking compared to the rest of the room. My friend said they should put a mirrored door there, it would complement the room nicely. Perhaps they will read this and do that? :) The breakfast was wonderful! It is very rare for me NOT to enjoy a free breakfast from a Holiday Inn Express. My friend didn't have an omelet because it only came with cheese and he hates cheese but it didn't matter because there are so many other things to choose from and he was very happy with his hard boiled eggs. As I said I was very sad to go! We were expected back in Fort Lauderdale the next day and I talked about staying another night because I was so relaxed in that room but we couldn't so off we went. You can be POSITIVE that I will stay at this hotel if and when I ever come to Tampa again! January 10, 2013
Rated 5.0 out of 5.0 by Always a pleasure staying here. I must be special or just made to feel that way after staying here at this Holiday Inn Express. The manager and her staff are exceptionally friendly and professional when dealing with guests. The rooms and suites are always clean, crisp and comfortable with no adverse surprises. Community noise is nonexistant during evening and nighttime hours, ensuring a restfull night's sleep. As an early riser, I love being treated to a fresh cup of coffee and a complimentary hot breakfast in the morning to start my day off right. December 7, 2012
Rated 5.0 out of 5.0 by Personnel great! Staff at this Hotel is fantastic. We stay there often, and they are super friendly and nice ALL of them! November 26, 2012
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