Rated 3.6 out of 5 by 218
Rated 2.0 out of 5.0 by otrbuff Getting worse
I had stayed here several years ago and felt it was mediocre. It's now a lot worse. It reeks with miserliness, from one wash rag and two bath towels in the room to one phone, no phone book, no swivel chair (until I asked), thin walls and teeny-tiny toilet seat. Are they saving money or what? On top of all that, I got the Internet when I checked in but an hour later it could not be retrieved. I reported that and learned from the desk another guest had complainely similarly. Long story short: the girl at the desk assured me she would leave a note for the manager and, at my request, he would consider "no charge" for the night. I kept trying to obtain the Internet and could not 18 hours later when I checked out. So I lost an evening and morning I would have used it. When I asked the girl at the desk the next morning what the manager had to say, she reported he wasn't there and knew nothing about my request. I told her I expected a refund. She became belligerent and confrontational and was screaming at me into the phone, assuring me I could forget that. I felt like IHG had kicked my 50 years of loyalty in the teeth when she got through! I won't give them a third time to be charming!
September 23, 2013
Rated 2.0 out of 5.0 by grandgoat No airport shuttle
Everything about the hotel met expectations, except the airport shuttle does not run in the mornings. So if you want to catch a morning flight you have to call a cab. The only reason for a hotel near the airport to exist is so people can stay there to catch a morning flight. even if everything else was perfect this oversight is more than enough to earn the 2 star rating overall.
September 21, 2013
Rated 3.0 out of 5.0 by sbbob2013 Great Convenient Location
Unfortunately they will be remodeling the Inn next month, Too bad it wasn't done before we stayed there. The room was fine however, the mattress was well worn so, we had to hold on to the side of the bed all night otherwise, my wife and I would roll to the middle of the bed into each other. And unfortunately, the TV appeared to be on it's last leg, like the old picture tube TV the picture was somewhat dark and you could not adjust it to a brighter setting.
September 10, 2013
Rated 5.0 out of 5.0 by Weekoff Piper!
Thank you Piper for your help. Your boss should be proud to have you on his team!
September 9, 2013
Rated 5.0 out of 5.0 by keta24 comfortable and well stocked
my room was very comfortable the bathroom was very clean and well stocked with towels and other toiletries the employees were very nice and very helpful and always smiled
September 6, 2013
Rated 5.0 out of 5.0 by olgui Great Experience!!!
Everything was like I expected. This is our second time in this Hotel and it was relaxing...the pool with a nice view to the bridge and the sunset. Close to a nice restaurant!!
September 4, 2013
Rated 4.0 out of 5.0 by kenneth6140 Comfortable bed and great service.
I'm a IHG Platinum Elite member. I always request a high floor away from elevator. I got the second floor & the hotel wasn't that busy! Was not recognized as a platinum member.
September 3, 2013
Rated 1.0 out of 5.0 by rkd12345 work on the room
I stayed for a week and then moved to another hotel for the next two weeks of my stay in Tampa for two reasons
1. I could not rely on the water to be even warm in the morning.
2.The bed was old, hard and very uncomfortable, this is not what I usually see at a Holiday Inn Express.
I would like to see pillows that are not the hardness of a parking lot car stop. having soft medium and firm pillow cases clearly does not mean they actually contain the named type of pillow.
The staff was pleasant.
This survey should not waste my time with insisting on a nickname that hasnt been taken by a hundred other people.
September 3, 2013
Rated 1.0 out of 5.0 by blyles1960 NEEDS SERIOUS UPDATING
I stay at Holiday Inns all over the country, mainly the East Coast, and this was BY FAR one of the most unpleasant stays I have had yet. I had to endure two straight nights of NO hot water, broken down bed, musky smelling room, and just an unpleasant experience overall. The first morning, I was promised by the girl at the front counter that the water would be fixed for the second night but now I know that was just to shut me up and keep me there. Had I known it wasn't going to be fixed I would have checked out and went elsewhere. I stay in hotels more than I do my own beds at home and I expect better service than this. I spoke with the GM and he said the place was being remodeled and updated at the end of the year. I can tell you that I will not return to this location.
September 2, 2013
Rated 3.0 out of 5.0 by lgaede Terrible beds and not much attention to detail
I picked this hotel because it was between Busch Gardens and the Tampa area beaches. I did spend a lot of time reading reviews for the hotels in the area. One thing they all had in common were that they were all a little tired as Tampa is a busy tourist area, especially with the port for all the cruise ships nearby.
I picked this hotel knowing it was not new and that some areas may show some wear. When we arrived this was true. Stained carpets, peeling wallpaper, chips in the countertop were all present. Again, I was expecting this.
I was extremely disappointed with the fact that the beds were so old, saggy, and uncomfortable. We asked to switch rooms three times because of the beds. By the third room I decided the beds were marginally better and really had no other choice but to settle since I booked this hotel ahead of time at the non-refundable rate. I also noticed that the hallways and elevator really needed to be vacuumed.
There was an awesome selection for breakfasts. One of the ladies in charge of the breakfast area while we were there was excellent! Everything clean, organized, refilled, etc.... She was constantly wiping things down and taking care of any dishes hanging out. I wish I had thought to look at her name tag. She worked there mon aug 19, Tues Aug 20, Thurs Aug 22 and Fri Aug 23. The second lady did not take her job as seriously. She worked Wed Aug 21, Sat Aug 24, and Sun Aug 25. Trash was not taken care of, the food was cold and not refilled. She seemed to think work time was socializing time. I found that she left the breakfast station often to talk with co-workers and wasn't available should we need something. On Sunday, I got up early to get coffee a half an hour before my family woke up. She was standing around chatting with another gentleman employee. I left and came down a half hour later and she was standing in the same spot speaking to the same gentleman. She did walk around the 1st floor of the hotel making the rounds and chatting with all her co-workers. Especially the front desk person, Milagros. She always returned to the same spot and chatted with that same gentleman. Never did I see her interact with guests. When our family checked out of the hotel that Sunday morning the breakfast attendant was still standing in the same spot speaking to the same gentleman. I understand a little chit chat between co-workers but these conversations had spanned over 2 hours. As an assistant manager in the customer service industry I was appalled at the lack of professionalism. The guests should have been her first priority.
Another one of my frustrations that Sunday was that I was trying to enjoy breakfast on my last day of vacation and the front desk lady Milagros was shouting across the desk to all the other workers carrying on loud conversations. At times she also left her station to have long conversations with co-workers instead of doing her job.
August 28, 2013
Rated 2.0 out of 5.0 by Sagecon Only stayed to be close to airport
Staff was wonderful - very pleasant and kind.
Room was marginal. A/C didn't work very well.
Bed was awful. Pillows even worse.
We stayed free with points, and only due to proximity to airport and an early morning departure.
August 19, 2013
Rated 3.0 out of 5.0 by Mitch9285 Excellent Breakfast
The complimentary breakfast was excellent. The woman who prepared and kept the food stocked did an outstanding job. The beds were comfortable. Unfortunately, the carpets in the elevator and room were dirty and very unappealing. Management should attend to this because the location from the airport would make it a very desirable stop for travelers.
August 18, 2013
Rated 3.0 out of 5.0 by Jo082013 Average hotel
The staff was very friendly. I asked for a bay view room and I got one. The breakfast had scramble eggs and sausage or bacon. But don't expect too much from a free hotel breakfast. The good thing was we did not have to figure out where to eat each morning and it did have some "hot" items, better than continental breakfast. Housekeeping should work a bit harder to keep the room clean. When we arrived, we found stained coffee lids in our room among with the clean ones. The toilet was quite disgusting with dust and stain around it. The carpet needs to be vacuumed and shampooed. We made a reservation for 3, and we only had 2 sets of towels. I had to keep asking for an extra set. The last night, we were told they were out of bath towels and gave us 2 small ones instead.
August 16, 2013
Rated 2.0 out of 5.0 by touriste deception
Hotel was not very clean, especially the water in the pool, dirty carpets at the breakfast place. We left earlier than expected because of the cleanliness. We were supposed to stay 6 nights but left after 2 days !
August 11, 2013
Rated 5.0 out of 5.0 by Breannapt Great Vacation!
Me and my friends had a great weekend getaway this past weekend! I would definitely go back. The staff was so friendly and helpful! 5 stars!
August 9, 2013
Rated 5.0 out of 5.0 by Pablo18 Good experience
Girl at the front desk was very
helpfull and friendly.
Ive stayed about 6 diferent times in this hotel
Very good overall
August 3, 2013
Rated 5.0 out of 5.0 by Twinda Excellent Excellent Service
The room was immaculate and the customer service representatives were amazing!
August 2, 2013
Rated 5.0 out of 5.0 by Felibeth Exceptional Hospitality
My friend & I were treated superbly by all staff members: especially Milagnos who allowed us to have a late checkout & enjoy the pool that last afternoon since our flight did not leave until 9pm that evening.
The breakfast was great with "tons" of variety, the beds extremely comfortable & everything in the room was clean & the bathroom spotless.
I would have no problem recommending this establishment because of the exceptional hospitality we received.
August 1, 2013
Rated 5.0 out of 5.0 by Torinoman Very freindly Staff
The staff was very responsive to our needs. The hotel was quiet even though RT 60 was very busy. We had a four family vacation and everyone had a great time.
July 28, 2013
Rated 2.0 out of 5.0 by Reverend First time I've cancelled a stay to move hotels
I was in town for business. I usually stay at IHG hotels and mostly HIE with little problems.
I travel for business and really just look for two things: a clean room and a hot shower. This hotel lacked both. I booked two nights last week as I was planning on finishing my business in Florida in the Tampa area and then fly home. This is the first time I have ever left a hotel mid-stay. I cancelled and moved to the Crowne Plaza around the way. Carpet was dirty looking and stained. The room had a strange mildew-like odor. The water also didn't get very warm.
The positive side of things is the service desk was prompt to refund my money and very nice.
July 15, 2013
Rated 2.0 out of 5.0 by HerbertA Over all Bad Experience
Air Conditioning wasn't able to keep the room below 75 degrees, toilet wouldn't flush properly, security is non existent, the wake up call was a joke, and the manager after almost a week hasn't responded to my request for him to contact me.
Flyers from local Pizza places litter the room .... several during my two day stay. Front desk says nothing they can do to stop it. I suggest you lock all doors and require a room key for entry, then monitor the front door better.
I went to my car at 2am to retrieve an article. There was no one at the front desk, and I left the building and re entered without need of a key, and I saw no one as I re entered. This is what I mean by non existent security.
My first review was not approved stating: personal information was included? All I stated was the manager's name ..... if that's not allowed that's nuts.
As for my wake up call? I received it right on time, and left the phone off the hook to prevent repeat calls. That wasn't good enough as the phone somehow rang several times after that, once drawing me out of the shower. Then finally about 20 minutes after the requested call, the front desk calls me to make sure I got the wake up call. I asked for a wake up call, not harassment for 20 minutes!
As I left the hotel, I asked the front desk rep to have the manager contact me on my cell phone and I supplied the number. He wrote my request in his book. Its been a week now and no one has contacted me.
July 5, 2013
Rated 1.0 out of 5.0 by Burr49 Disappointment
Hotel is old, needs a lot of repair. Booked my reservations in February for a trip in June requesting a microwave and fridge for both rooms. Upon arrival I was told the rate was now higher and I could not get these immenities. First room the A/C did not work properly, the manager moved us then to a room with microwave and fridge. Rooms are too small. In need of minor repairs, outside of building needs painting. We stayed 6 nights and the ice machine was never fixed on fourth floor or the drink machines filled. Breakfast was good. Would not recommend this hotel.
June 27, 2013
Rated 3.0 out of 5.0 by Travelingalfl Needs updating
Bed Did not have full mattress pad, AC filter was filthy.
Facility needs thorough cleaning and update.
June 27, 2013
Rated 3.0 out of 5.0 by SusanQ Okay stay.
The hotel looked nice from the outside, and the lobby area was decent. As soon as we got in the elevator, I had to rethink my initial opinion. The carpet in the elevator and the hallways was filthy and stained. The hotel was old, dated, dirty and in need of a face lift. When I took my shower, I got out and noticed that the water was forming a river right out the bathroom and into the foyer of the room. The bathroom door was warped and peeling, likely from previous rivers. For what I paid for our rooms (2), I could have stayed at one of the other properties nearby and had a much nicer experience.
June 14, 2013
Rated 5.0 out of 5.0 by Librarygirl1 Great Experience!
We stayed here twice in one week and the service, cleanliness and quietness were consistent both times. Great value for you money!
Beds are comfortable, lots of towels, soap, (toothpaste and toothbrushes available at front desk if needed, which we did), shampoo and conditioner. Staff were fabulous, very helpful and caring.
The rooms are a bit dated and the carpet could use upgrading but all the other positives make up for it.
A suggestion for breakfast options would be a gluten free item. We had a very early flight and it was difficult even at the airport at that hour to find something. They will make you a breakfast bag if the breakfast nook isn't open yet, nice touch.
Proximity to airport was fab as well and you don't hear the planes!
A great restaurant across the parking lot that stays open till 2am if you arrive late and are starving, lots of food options available there.
May 23, 2013
Rated 5.0 out of 5.0 by Ray97 Good, clean hotel
Clean, friendly staff. Close to Tampa airport and highway. Right next to Bahama Breeze restaurant. Elevator needs updating.
May 21, 2013
Rated 2.0 out of 5.0 by Nik3 Wont Book Here Again
Room furniture dingy, upon my arrival bathroom toilet was not flushed from last guest, towels dirty - overall a lackluster experience. I am a business traveler and frequent Holiday Inns across the nation. I was very disappointed at the cleanliness of the room here but even more concerned with the lack of follow-up by the hotel manager when I voiced my concern with his staff. I must say however, that the housekeeper who was ultimately sent to re-clean my room was very helpful. I appreciated her attentiveness to my concern. Can’t say I’d recommend or even consider staying here again.
May 21, 2013
Rated 4.0 out of 5.0 by Berksman Good service tired room
We arrived here after a flight from London Gatwick. Hotel very convenient for Tampa International. Young lady on front desk very welcoming and helpful. But overall the hotel and our room was looking very tired and the whole place could do with a refurbishment.
We had hoped to eat next door in the Bahama Breeze but unfortunately it was US Mother's Day and the place was heaving. Instead ordered a Pizza from a local firm recommended by the young lady on reception,it was delivered to our room within 20 minutes and was excellent. Next morning the breakfast was excellent and the elderly lady looking after the breakfast bar worked hard to ensure all food was fresh and hot. We would stay here again but the hotel would be much better with a refurbishment.
May 20, 2013
Rated 5.0 out of 5.0 by dolphin1556 Great Customer Service
Staff very accommodating and got us into our room very early in the day. Piper who was working at the front desk was super nice and friendly. Stayed there 1 night pre cruise and found it very relaxing and clean. Great shuttle service provided for $10 per person each way and it was on time and well worth the money.
Breakfast selection was good for a hotel breakfast always stocked and very clean. Bahama Breeze restaurant next door was great for dinner within walking distance. Would stay there again.
May 13, 2013
Rated 2.0 out of 5.0 by Colorado25 Forgot my jacket and they couldn't find it.
The hotel was fine. However, I forgot my jacket when we left and called the same day and was asked to call the next day and house keeping would bring it down to the desk. Called the next day and they sent housekeeping up to check and there was no jacket. I'd have been happier with our stay if they would return lost items.
May 11, 2013