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Rated 4.4 out of 5 by 223 reviewers.
Rated 4.0 out of 5.0 Great place to stay by the M5 at Taunton Stayed overnight with the family. Plenty of parking. Despite being only minutes from the motorway it is very quiet. There is a restaurant on the other side of the car park that is very good. Reception if smart and efficient. Got two interconnecting rooms. Very clean and comfortable. Breakfast was surprisingly good. Check-out was painless. June 2, 2014
Rated 1.0 out of 5.0 Poor Hotel with Dirty Rooms and Poor quality Food The room was filthy. The food quality was poor. The table at breakfast was filthy and I had to ask more than once for it to be cleaned. Generally, this is a poor hotel June 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed, good breakfast Comfortable bed, good breakfast, kids enjoyed their stay. June 2, 2014
Rated 5.0 out of 5.0 by staff all staff were very pleasant and responsive to all our needs May 30, 2014
Rated 5.0 out of 5.0 by Nice hotel Clean and very good service.Would stay there again if in area. May 30, 2014
Rated 5.0 out of 5.0 by Great breakfast Even though it was very busy, the staff worked really hard so there was always lots of choice available. The cooked breakfast was excellent, and the variety of bread options was delicious . Will definitely consider staying at holiday inn express in the future. May 30, 2014
Rated 5.0 out of 5.0 Great service This was our 2nd stay at this hotel and each visit has been relaxing and very comfortable. Good breakfast, clean and tidy rooms. The fact that the hotel is pet friendly is a huge bonus, our well behaved dog has been with us on both occasions and we have all been made very welcome. The hotel is in an excellent position off the M5 and we will certainly be staying again. May 24, 2014
Rated 1.0 out of 5.0 by Noisy Hotel There is no control by Hotel staff over noisy guests that smoke at the front door. This has happened on various occations at this hotel, even though i mentioned this when i checked in. The night staff failed to keep disrespectful guests in place. May 18, 2014
Rated 1.0 out of 5.0 by Noisy hotel The hotel is noisy and there is no control over noisy guests smoking outside late at night. May 18, 2014
Rated 4.0 out of 5.0 by Good enough stay As my title says it was a good enough stay, The last time i stayed was slightly better. The ceiling was covered in cobwebs this time and the aircon was tempermental. (I didnt complain about either!) Staff were very friendly, polie, helpful and efficient. Excellent location for M5 junction 25 and good parking. May 14, 2014
Rated 5.0 out of 5.0 by Above and Beyond Serivice! Stayed here for one night for business, and enjoyed it immensely. The staff were very helpful and accommodating. Upon check out, I forgot my iPhone and iPad charger in my room. Once I realised this, one phone call to their front desk and the issue was sorted out. They sent me everything by post, easily and quickly. Very appreciative for this, and will definitely be coming back! May 11, 2014
Rated 5.0 out of 5.0 by Very good hotel Room was very clean and comfortable and breakfast was very good. We got the room on a very good rate, but would have been value for money even at the usual rate. Definitely will come back. May 9, 2014
Rated 5.0 out of 5.0 by Unbeliaevable value We booked a family room . Three double beds loads of space. Basic but fab breakfast. Free wi if. All in all terifffic value for money. Friendly staff, clean etc etc May 8, 2014
Rated 5.0 out of 5.0 by Superb Start to finish Couldn't recommend this hotel more. Everything was superb and the only slight negative was that it was a shame there was no bacon May 8, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable We arrived very late with two sleepy children aged 1and 3. All we wanted was to get to our room and sleep. Reception was perfect easy and so quick. We were on ground floor, perfect. Opened room door and everything was set out ready for our arrival. Children in bed and fast asleep within 20 mins. Couldn't ask for more. In the morning went for breakfast, more available than we thought there would be. Lots of choice, babies ate very well. Check out was super fast and very pleasant. Couldn't praise it anymore really, well done. May 1, 2014
Rated 4.0 out of 5.0 by excellent, quiet and comfortable room Arrived late but reception smiling and helpfull. Room clean, quiet and beds good. April 30, 2014
Rated 5.0 out of 5.0 by Friendly service and comfortable room Had a last minute trip to Taunton and booked the Holiday Inn Express for one night. The reception staff were really friendly and helpful; and the room was comfortable. I thought that there was plenty of choice at breakfast time. Thank you Holiday Inn Express. April 28, 2014
Rated 5.0 out of 5.0 by Thank You! We had a disabled room, which was excellent and the staff were so helpful, Richard on our arrival was exceptional. I was very surprised that the hotel was so good, all the staff, cleaners, reception, breakfast room were all so polite and helpful. April 25, 2014
Rated 5.0 out of 5.0 by Convenient We always enjoy staying at Taunton M5 hotel , it is convenient for visiting my family who live near by. It is near many attractions in the Somerset area April 24, 2014
Rated 5.0 out of 5.0 by Perfect Business Stop Over for the South West I have stayed at this hotel several times and each time it has been up to the same high standards. Clean rooms, helpful friendly staff and a good location just off the M5 for business travel to any part of the S.West. A decent jog route nearby and a equally decent pub across the rood for a simple evening meal. Will be staying again. April 6, 2014
Rated 4.0 out of 5.0 by Good Value Basic Accommodation Good value basic accommodation on the motorway junction, obviously some distance from the town with a Harvester Pub and Restaurant on site and close to a large Sainsbury - including fuel, Retail Park with various outlets, Hollywood Bowl, Entertainment Centre - with cinema, McDonalds etc. Bedrooms and bathrooms were clean/well maintained and of usual adequate HIE size, public area included small bar and lounge area plus a snack/drink vending machine and microwave all very much HIE standard. Large reception area with excellent service from a very welcoming staff the only downside was the small breakfast area serving the usual poor quality HIE breakfast - NOT FREE as the cost is included in the price of the room, I personally wish they would make a separate modest charge and serve a reasonable hot or continental breakfast. April 6, 2014
Rated 3.0 out of 5.0 by Room Not Serviced I have stayed in MANY HIE's so was shocked to come back to my room after a hard day to find it had nt been serviced. I called reception and was then questioned as to if I was sure that I left my towels on the floor! the guy on the desk did not believe me! the bed was not made and my towels were on the bathroom floor. As it happens it took me a few minutes to sort out the room but the missing out on the ahhhhhh feeling when opening the door to a pristine room was a disappointment. As stated I stay in lots of IHG hotels and this is the first time it had happened to me. March 19, 2014
Rated 3.0 out of 5.0 by Nice but.. Stayed for one night alone early March 2014. Unless you get a "family room" with a folding sofa bed there is unfortunately nowhere really comfortable to sit in the room to e.g. watch TV (apart from lie on the bed of course) Was awakened by horrendous din about 3 am from louts shouting and banging in the carpark. The breakfast choices are good once you've figured out the self-service layout. Ok for an overnight. Having to log on to the wireless connection each time you use the broadband - and enter the code as well as home address etc is un-necessarily complicated/ time consuming. March 7, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Staff were always cheerful and attentive. I asked for an extra chair to be out in my room and this request was carried out within the hour. February 27, 2014
Rated 3.0 out of 5.0 by Comfortable & freindly but not as clean as I had hoped. Comfortable bed, friendly and helpful staff but room was not as clean as needed. One of bath towels had some stains on it and the sink had some shaved hairs in it - not a lot but still enough to notice and make me feel uncomfortable. Also free internet service doesn't work on phone devices which isn't helpful. Would be great to have access on laptops, ipads and phones please. Many thanks February 26, 2014
Rated 4.0 out of 5.0 by Excellent stopover. My wife and I stayed for one night to break a long journey. Despite arriving early the very helpful and welcoming reception staff checked us in to a very convenient room on the ground floor. Our stay was comfortable and relaxing and we would love to stay again. February 23, 2014
Rated 4.0 out of 5.0 by Good value comfort and great breakfast with excellent bed mattress. We stayed at the Holiday Inn Express Taunton for a Sunday night as we were visiting relatives. There is plenty of space in the room.There is a comfortable lounge area and very good parking with also the Harvester next door for a meal if you need it. The breakfast is buffet style so you can help yourself to hot and cold items.The range is impressive. The hotel is easily accessed from the Motorway and near to the big Sainsburys and other shops nearby. We also came at Christmas and had an enormous family room which could not be bettered in terms of size value for money and comfort too.The hotel then had a good festive atmosphere.The hotel has free newspapers and plenty of tea and coffee avaiable at breakfast aswell as tea and coffee making facilities in the rooms.If you need a clean and well resourced place to stay you can not go wrong with this hotel. February 21, 2014
Rated 5.0 out of 5.0 by Much much better stay this time! This is our second review for this hotel... 1st visit was not good at all..so much so that we said we would not stay here again. But following a response from the manager we decided to give it another go, as we do usually enjoy our stays at 'Holiday Inn'. Last visit, we were put in a very uncomfortable room-bed's-awful, room was on the corridor where the designated smoking area is. It was very cold as the doors were always open, and unfortunately we could smell cigarettes! Whether you are a smoker or not, it was not pleasant. Anyway, we have to be fair and write about this experience, which was so much better. We requested a room that was not on the ground floor, which we were granted. But the room seemed so much better- well furnished, comfortable beds, and quieter... Breakfast service was efficient, and all item's were kept well stocked. So, based on this visit we would definitely stay here again. As we regularly travel on the M5, the location of this hotel is a pleasant break from the mundane journey down South. February 12, 2014
Rated 4.0 out of 5.0 by nice hotel Nice hotel, friendly staff although no bacon on breakfast selection!!! February 9, 2014
Rated 1.0 out of 5.0 by Not up to Express Standards Very noisy next to motorway & room heating did not work making a very cold and uncomfortable stay un-helped by the fact that the room smelt of wet dog/dead rodent. Did not get much sleep & ended up with a cold & headache. Not up to usual Express standards February 8, 2014
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