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Rated 4.4 out of 5 by 259 reviewers.
Rated 4.0 out of 5.0 by Two nights in comfort and at reasonable expense We found this hotel to be of very good value. We were struck by the smartness of the place (for the money). Our one criticism - only one seat in the room. October 22, 2013
Rated 5.0 out of 5.0 by Journeys to Cornwall We visit Cornwall usually once each year and living over 400 miles away we usually break our journey in Taunton and use Holiday Inn Express. We have always found the staff friendly and efficient, the rooms very comfortable and clean and the breakfast selection very good and available at ideal times especially if we have an early start. October 20, 2013
Rated 3.0 out of 5.0 by Accommodating and Understanding Service Really appreciated how the staff had prepared the guest sofa bed just like the main bed to accommodate my three year old boy after a long and late journey. Very understanding service and made to feel welcome. Only problem was the car park management company as I received a £100 parking ticket from them a few weeks after our stay, when the Hotel itself offers free parking for the residents. The hotel are very good at dealing with this and supporting rectifying the problem, but didn't really want to have to make so many phone calls and send so many emails and go through an entire appeals process just to solve the problem! October 17, 2013
Rated 5.0 out of 5.0 by Excellent service and great rooms Had a comfy stay, in a large clean room. Could not fault the service and would definitely recommend to others. Also would book another holiday inn express in the future. October 15, 2013
Rated 5.0 out of 5.0 by excellent value We had a 2 night stay, hotel clean and comfortable, the lift was a bonus, usually have to lug our luggage upstairs at travel hotels. Close to M5 without being noisy. Harvester restaurant with cask ale next door, cheap fuel 100 yards away. Buffet style breakfast v good even if not mama's home cookin' menu Excellent value, would come back October 14, 2013
Rated 5.0 out of 5.0 by Perfect nights sleep Great location, helpful staff. Comfortable bed, great shower. What is not to like? October 11, 2013
Rated 5.0 out of 5.0 by Great room I stay in hotels a lot and this is as good as it gets at this level. Staff excellent, room immaculate, quiet location, a good night sleep. All it needs is bacon at breakfast and it will be perfect October 9, 2013
Rated 4.0 out of 5.0 by Overnight stay Found out how to work rather draughty air conditioning unit in the morning! Another system might be better for our room. My mattress was a bit too springy for me, we had twin beds. Overall good value. Breakfast was included in room price which was a plus. I would come again. Oh I prefer softer pillows, and a thicker mattress cover. Others may not have same ideas.l October 2, 2013
Rated 2.0 out of 5.0 by Not the best... Not the best Holiday Inn we have stayed in. We were placed in a room in the corridor leading to the outside designated "Smoking Area." The corridor was cold as the outside door was open most of the time, and also the smell of cigarettes drifted into the corridor. (Which whether you are a smoker or not, is not pleasant!) It was also noisy at night as people using the smoking area obviously had to come through all the doors leading to the smoking area! The beds were quite uncomfortable, and we both woke with back ache. The check-in team were great, but not the same service on check-out.-no enquiries as to whether we enjoyed our stay! This is the first time we have not been happy with a Holiday Inn. would not stay in this Hotel again. September 30, 2013
Rated 5.0 out of 5.0 by Usual warm welcome You can be sure of a very warm welcome at this hotel and the girls on reception will go out of their way to ensure that you have a room that suits and that your stay is enjoyable September 29, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service!! Friendly staff, good room and pleasant meals. We will continue to use Express by Holiday Inn as excellent value and predicdably good. September 27, 2013
Rated 5.0 out of 5.0 by Everything needed for a long drive stop off Had not been to this hotel before. Managed to negotiate the roundabout into hotel car park. Plenty of space. Check in easy. Room comfy, tv good, bathroom fine. Breakfast next morning for an early drive was brilliant - choice, clean and Breakfast TV. I like the coffee and tea to have at once rather than waiting to be served. Good value for money - I would stay here again to break up my 350 mile journey..... September 22, 2013
Rated 4.0 out of 5.0 by Great service I have a disability and was travelling on my own so was a bit nervous as to whether I'd get the help I needed but your staff were friendly and helpful and this really made my stay, I will definitely come again. The room was very well kitted out in general however I think non-slip flooring in the shower room would be really helpful (I decided not to risk a shower as I was stopping off en route home). Some sachets of decaff coffee would be great too. I've given a lowish score for value because although the service (especially) and breakfast makes you definitely worth the premium above the rival budget hotels I've experienced I paid significantly less to stay in a B+B with equally good service and significantly better breakfast - admittedly an exceptional B+B from the breakfast point of view but it explains my score. September 19, 2013
Rated 5.0 out of 5.0 by As usual Exellent service Stayed here a number of times on the way down to Cornwall and as usual the experience was super. Staff always attentive but not obtrusive, rooms always very clean and the complimentary breakfast choice perfectly adequate. Thanks HIE Taunton, always know I can rely on you ! September 17, 2013
Rated 5.0 out of 5.0 by THE BEST !! In all the years as a customer of IHG this was probably the best welcome ever experienced a terrific start to an excellent stay. We were perfectly rested and enjoyed a very fresh and tasty breakfast...WELL DONE .The young man who welcomed us is a real credit and thanks for the directions and the map he printed out for us . September 16, 2013
Rated 5.0 out of 5.0 by nice place to stay easy to find from the m5, we arrived to a beaming smile from the staff member on reception - the room was clean & comfy (although there were a few stains on the carpet which didn't look all that nice) and after a nights sleep which wasn't interrupted by traffic noise - which it so often is at hotels next to motorways - we showered and ventured down for breakfast (i think on this day everyone went at the same time!) we were pleasantly surprised with the amount available and when things ran out they were quickly filled up. (even though there were people moaning about it taking too long - obviously they had got out of the wrong side of the bed) all in all having stayed at several of the competitors in the "budget" end of the hotel market this is the best we've been in. for a first visit we've been suitably impressed and will try and use Holiday Inn Express whenever we can, you just need one further towards/in cornwall! September 11, 2013
Rated 5.0 out of 5.0 by Standards and service were excellant Our stay at Taunton Blackbrook was honestly superb. Staff at check-in/out were friendly, helpful and welcoming. Our room was spotless with decor in good order, and the bathroom of the highest possible standard. Breakfast facilies were good with a wide selection of cooked and continental options available. We have stayed in several budget hotel chains this year, but Holiday Inn and this unit in particular ranks top of the list by far. September 11, 2013
Rated 4.0 out of 5.0 by Comfortable and clean room Room was clean and comfortable. Breakfast didn't have many choices. September 10, 2013
Rated 4.0 out of 5.0 by Great stay Staff very pleasant and helpful, overall a very good weekend. Would recommend this hotel. September 6, 2013
Rated 4.0 out of 5.0 by Nice room Room was nice, clean a and comfy - bathroom ok - no bath, but I prefer a shower so good for me. Breakfast was ok, help yourself buffet - not much choice on hot cooked food, just scrambled eggs, sausage and beans. Quite basic but acceptable, no hassle. September 6, 2013
Rated 4.0 out of 5.0 by Friendly staff When travelling alone its lovely to have friendly helpful staff who make you feel relaxed and welcome September 5, 2013
Rated 5.0 out of 5.0 by Very good quality for stopover to ferry Upgraded room on arrival . Very clean and comfortable. Breakfast ok, cooked food not great September 4, 2013
Rated 5.0 out of 5.0 by Faultless Nothing bad to say about this Hotel,if we are going past this way again this will be top of my list September 3, 2013
Rated 5.0 out of 5.0 by Great Reception Team Good location for a stop over, rooms comfortable and good size for a family of 4, we arrived late with 2 hungry children and were provided with take away menus and were allowed to eat in the bar area over a drink - they even provided cutlery and crockery. Very friendly helpful staff, we'll be there again next year. September 3, 2013
Rated 4.0 out of 5.0 by excellent value for money This hotel was a complete surprise package,fresh decor,friendly useful staff and generally just very good value for money.Well done holiday inn express,Taunton September 2, 2013
Rated 4.0 out of 5.0 by Enjoyable stay Had a very enjoyable stay at Holiday Inn Express Taunton. The staff were very helpful and the bedroom and facilities were excellent. The only slight disappointment was the choice of dishes for the cooked breakfast which was restricted to scrambled eggs, sausage and baked beans. It would have been nice to have had a larger selection to include bacon, tomatoes, mushrooms etc. Nevertheless I would strongly recommend the hotel and would definitely stay there again in the future. August 29, 2013
Rated 5.0 out of 5.0 by Clean comfortable room Good location for my purposes - one day visit to visit relatives. Handy for town and also for touring if you wanted this. Quiet location with excellent free car parking. Room was a good size ,clean and very comfortable. Breakfast was good and other meals taken at the adjoining Harvester which was good value. I would use this hotel again. August 28, 2013
Rated 4.0 out of 5.0 by Would stay again The car park was right outside and plenty of space. Booking in was easy and the receptionist explained everything to us - we had to log the car registration for overnight parking. The beds were made up ready for us and although there was not much space it was clean and reasonable. There was plenty of coffee and tea available although it was a bit odd that the kettle and tray was nowhere near a socket. There was a socket by the desk which I wanted for my laptop and the other sockets we eventually found were behind the bed settee. The shower was quite powerful and a good size. The Harvester next door was ideal for our evening meal and they even gave us a pager to call us when our table was ready and it worked even when we had gone back to our room. We had been warned that the motel was full and to bear with them at breakfast. The buffet area was quite small but it was well stocked and we had no problems getting somewhere to sit. There was cereal, muffins, croissants, toast (brown and white bread), orange juice, coffees, tea, sausage, scrambled eggs and beans. as mentioned in previous reviews there was no bacon but that was a minor thing. I would choose HI express in the future for overnight stay but for longer stays would probably prefer to get separate rooms as it was cramped with 2 adults and 2 teenagers. August 27, 2013
Rated 5.0 out of 5.0 by Fab 1 night stay!!! Stopped off for a night on the way to the West Country! Great welcome from the 2 girls on reception! Platinum member 'perk' was a drink and snack. Quiet room. Good breakfast. What more can one expect at Holiday Inn Express??? Already booked for next journey south! August 26, 2013
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