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Rated 4.4 out of 5 by 212 reviewers.
Rated 5.0 out of 5.0 by Great hotel - shame about the breakfast This hotel was easy to find, just off the motorway, comfortable room, clean and warm. Next door pub was very convenient and great food. In the morning, the scrambled eggs and beans were actually cold - not tepid - cold, . I put my plate of uneaten food beside other plates of uneaten food and I watched a member of the kitchen staff wait until the trays were actually empty before replacing with hot food. No excuse for cold food these days. Apart from that, I would stay there again, but would complain bitterly about cold food next time. March 27, 2013
Rated 5.0 out of 5.0 by at Last flat screen tv and a decent size well done Nice staff very helpful room clean and comfortable and at last a modern tv to watch well done! need to think of an option to offer a softer bed not everyone can sleep on a firm one. memory foam toppers could be a requested option? best regards M. W March 27, 2013
Rated 5.0 out of 5.0 by Great Service - Again.. Having rung the hotel for a booking at a very sad time. We were thrilled at the care and attention our needs were given, Ben made the booking for us. Holly greeted us with a lovely smile and effortless booking in process. We were made to feel very welcome, The room was beyond what we had hoped for. Plenty of space and very clean, and very comfortable. On our return from the funeral, we found the room had been refreshed, this only added to our unwinding after a very upsetting day. The staff have ALWAYS been pleasant and willing to help whenever needed. I would also like to mention the hardworking staff who stock the breakfast bar. They keep the breakfasts well stocked, and the area clean. Not a bad feat when you consider how many people pass through in a mornings' sitting. We have always found them to be helpful and willing to chat. Keep up the good work. Looking forward to our next stay. Thank you and well done. x March 25, 2013
Rated 4.0 out of 5.0 by Ok and average! Hotel was very busy, noisy...but typical of a motorway hotel! The down side was the local restaurant (next door) was packed out and we waited 1hr 20mins for food. Hotel was basic, clean and staff were friendly. Hotel was not the cheapest in the area and was on the more expensive side for a HI. February 7, 2013
Rated 4.0 out of 5.0 by Pleasant stay Clean comfortable rooms helpful and pleasant staff February 7, 2013
Rated 2.0 out of 5.0 by Uncomfortable cold room The hotel is conveniently situated for overnight stop on a long journey. Although the staff were helpful, the room was extremely cold with the air con not working. The staff brought up a heater which didn't work and finally a 2nd heater appeared. The bed was uncomfortable. The shower was very poor and inadequate. Breakfast was adequate but quality of food average. It is such a pity as I am so used to high standard Holiday Inns. January 27, 2013
Rated 5.0 out of 5.0 by Another good stay Stay here very often. Staff are great and the hotel is a good stay for a night or a week. Winter time they use the thicker bed covers which are great. For best dining options head into Taunton. January 21, 2013
Rated 5.0 out of 5.0 And dog loved it too Very easy to find right on Jct 25 of M5, but still quiet. No charge for the dog and plenty of room to put her bed and bowls down; also they allocated us a ground floor room which was easy for the late night and early morning walks. Couldn't have been better for us. January 12, 2013
Rated 5.0 out of 5.0 by New Year bonus We had to make a trip to Taunton earlier in the year than was expected. I rang to make the booking and was treated so well. After such a long journey it was lovely to be greeted by a smiling face, and very helpful young lady on the desk. There had been a mix up with our rooms, but this was recitified so quickly. We constantly chose this hotel for exactly the reasons above. We have never been let down. Would not hesitate to recommend this hotel to anyone. Well done Taunton. Look forward to our next visit. January 11, 2013
Rated 5.0 out of 5.0 by Excellent Hotel and 5 Star Service This is our second stay in this hotel, excellent for our family base, we travel from Newcastle Upon Tyne average 6 + hours visiting family in Axminster 17 miles away but the hotel is so good is worth the extra travel, no matter how tired we are or what time we arrive we know we are not far from a good night sleep and the staff they are always happy to help that's why we booked this Hotel again, we booked for 2 nights and we end up booking for another 2 nights and 100% we will be booking again this year in December 2013. The friendly staff and warm welcome we will be back thank you for making our stay comfortable on behalf of my family we thank you. January 4, 2013
Rated 5.0 out of 5.0 by Family Holiday Once again, we were not let down. Room very comfy, clean and laid out ready to collapse into!! Staff ALWAYS pleasant and helpful upon our arrival. After a long drive you need a smiling face and comfy bed. This hotel always makes a great start to our familys' holiday. Thank you very much, look forward to visiting again soon. xx January 1, 2013
Rated 5.0 out of 5.0 by Comfortable beds. We have used this hotel on several occassions and have always been treated very well . The staff have always been very polite and helpful. December 14, 2012
Rated 5.0 out of 5.0 by Taunton Experience Great hotel with nice large areas and good wifi connection. Checking simple and no hassle with great selection of food and drink in Beefeater next door. Thanks December 13, 2012
Rated 5.0 out of 5.0 by Happy customers Had a lovely weekend stay for my birthday. Staff were very friendly. They actually took the time to talk to us, not just here's your key! Rooms very comfy and clean. Breakfast choice was good but 1 negative, don't bother with the cooked breakfast, poor choice, not replenished and did not look good. However the other food and drink at breakfast was very good with a lot of choice. December 1, 2012
Rated 3.0 out of 5.0 by Basic but ok This was the cheapest option on offer but very much set up for a quick one night stay. We'd look again for something else maybe the main Holiday Inn for another 2 night stay. The Holiday Inn Express is branded very differently and we know that now! November 30, 2012
Rated 4.0 out of 5.0 by breakfast could be better - Good place to stay. Staff excellent breakfast ok but no bacon and eggs made from powder. Other wise very good. November 28, 2012
Rated 5.0 out of 5.0 by All round satisfaction No complaints at all The warm welcome at reception was the start of a first rate stay at Holiday Express. Could not fault the visist in any way. Would certainly recommend it , rooms were spotless comfortable beds and good breakfast. Also good value for money and good to vacate the room by 12.00 midday. November 17, 2012
Rated 3.0 out of 5.0 by Poor breakfast Breakfast was poor. E.g no bacon and no glutenfree bread available as requested. Otherwise good place to stay. November 8, 2012
Rated 5.0 out of 5.0 by weekend getaway took two rooms at this hotel both were clean and roomy.the reception was friendly. the breakfast was great. there is also a harvester pub on site so you can stroll across the car park for a good priced meal without having to drive any where November 4, 2012
Rated 5.0 out of 5.0 by Brilliant staff! Great staff, great location, ok breakfast. Definitely recommend this place - good value for money too. Overall though the staff mad it. Thanks November 3, 2012
Rated 4.0 out of 5.0 by Comfortable Hotel but poor Breakfast The Hotel is well situated, clean, tidy and have very nice helpful staff, But the Breakfast is not very good, First point is: the plates are cold for putting hot food on, this means by the time you have sat down to eat the food is just warm, or even cold. Second point is: a sausage, beans and scrambled egg does not constitute a cooked breakfast, so either offer more items or dont bother and make the continental more appealing, either way I would be a lot happier, try Tomatoes, fried bread, mushrooms, black pudding etc. October 26, 2012
Rated 5.0 out of 5.0 by Enjoyable Stay On our arrival, we found the reception area bright and welcoming. The receptionist was very helpful and explained all we needed to know for our stay. Our room on the second floor overlooking the restaurant and car park, was a good size with plenty of storage space. The bed was very comfortable ensuring a good night's sleep. The buffet breakfast included in the room price was adequate. We would definitely stay at this Hotel again. October 22, 2012
Rated 4.0 out of 5.0 by Comfortable Bed, clean and tidy Room was great, beds comfy, nice and clean, only one problem our room was next to staff entrance bit noisy then and some large refrigeration machine close by quite noisy. Breakfast was ok. October 22, 2012
Rated 5.0 out of 5.0 by EXCELLEN T SERVICE FOR DISABLED GUEST Everything about our experience was excellent from the ease of online booking to our service on arrival October 21, 2012
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