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Rated 4.6 out of 5 by 64 reviewers.
Rated 5.0 out of 5.0 by Great Hotel! Nice hotel and staff. Great room layout. i would highly recommend this hotel to anyone staying in Phoenix. October 15, 2013
Rated 4.0 out of 5.0 by Enjoyable stay Besides the breakfast not being on time for my stay, it was a very relaxing & productive stay. October 14, 2013
Rated 5.0 out of 5.0 by Super Service I have stayed at this location a number of times and have always been very pleased with the front desk reception and the overall experience. I recently stayed 1 night and checked out after an early breakfast. When I went to get something out of my luggage at the airport I realized that a shirt I purchased just for the trip and worn the previous day had been left behind. I called the front desk and explained the situation and I was told they would look into it and return my call. Sure enough when I landed later that evening I had a message from the manager stating they had located the article of clothing and to call back to verify the address they should send it to. The shirt was delivered to my home as promised and I was happy that everything was taken care of just as they said it would be. I will be back next month to thank them in person and enjoy another night in Tempe. September 30, 2013
Rated 5.0 out of 5.0 by Awesome! From the minute we got to the front desk to check in until we left 4 days was great! Clean,well managed, friendly staff did I mention CLEAN!! Thank you. September 6, 2013
Rated 3.0 out of 5.0 by Not a happy visitor I have been staying at this location consistently for the last year. I travel to Tempe at least once a month. Lately, it seems like this property has been going down hill on maintenance and cleanliness. This last week I was booked into a room where the carpet was "wavy". I checked in late so did not want to get another room. When I mentioned the carpet to the front desk personnel on the second night, the maintenance person mentioned that "we're waiting for new carpet". I would have thought in a hotel that was less than full this would have been one of the last rooms they would put a guest. Additionally, there's a pattern of the housekeepers not refilling coffee and condiments. One time, I found a dried wrinkled wash cloth behind the curtains. For my next trip this week, I am going to another hotel. September 1, 2013
Rated 5.0 out of 5.0 by Enjoyed our stay This was the first time I had stayed at this Holiday Inn Express while bringing my son to school at Arizona State. I would recommend to my family who were going to stay in the area. August 24, 2013
Rated 3.0 out of 5.0 by Nice Property, but lacked polish on services The WiFi was impossible to use on the 4th floor. I had to go to the lobby breakfast area to connect. Set air conditioner in the room to 60 degrees for the 4 days I stayed there and the room never felt like it was cooling off. Room was clean. Bed was comfortable. Surrounding area did not appear to be the best neighborhood, so I did not leave the property after dark. Was treated rudely by the front desk clerk when I checked in. I was traveling on business, but the reservation ended up in my husband's name because of the priority membership. August 23, 2013
Rated 5.0 out of 5.0 by Good Experience Went to Tempe for ASU move in day. Was hot and tired when arrived, and was very pleased with staff's welcome and desire to help us out. Room was clean and nice. Would stay again! August 22, 2013
Rated 4.0 out of 5.0 by Good long term stay Staff was accomodating in providing me a room where I had the privacy and quiet location for a long stay. Staff was friendly and breakfast was awesome. When I'm in Phoenix I always try to stay at this Holiday Inn. August 17, 2013
Rated 5.0 out of 5.0 by Stayed here twice Clean nice rooms. Free breakfast. Right next to AZ Mills Mall. I will stay here again. August 2, 2013
Rated 4.0 out of 5.0 by Our Names on Welcome Board - Nice Touch Lovely place, nice and clean. Warm cookies and coffee very welcomed. Laundry facility clean. June 22, 2013
Rated 3.0 out of 5.0 by Excellent Staff - Wi-fi Connectivity Was Terrible The staff in Tempe is always welcoming and friendly. My stay this time was unfavorable because I could not get a Wi-Fi connection in my room. It would connect and then lose the connection within minutes. It was extremely frustrating, especially since I was there on a business trip and needed the connection for work. June 3, 2013
Rated 5.0 out of 5.0 by Great Vacation Location in Phoenix Area My boys and I took our vacation for Spring Training Baseball this year and stayed at this hotel. It is a fantastic hotel...clean, up to date, relaxing with a great pool, hot tub and water fixture as you pull into the hotel. The Mall next door has plenty to do and the hotel was a central location for us to be able to make all kinds of Spring Training Baseball games then come back and relax in the pool or in our room. April 25, 2013
Rated 3.0 out of 5.0 by OK at best on this visit I stay here quite often but this last visit was unpleasant. I've stayed here many times over the years and most stays have beeen great. During last stay, 3 times I had to go back down from the 6th floor because my key didn't work. Also, the bed I had in my room seemed different than all other stays. It was NOT comfortable. April 18, 2013
Rated 5.0 out of 5.0 by Tempe Vacation We had a great time at the Holiday Inn in Tempe. The room was spacious with a couch and refrigerator. The maid kept us furnished with clean towels and bottled water. The beds were very comfortable. We had a great time and would recommend this hotel. March 23, 2013
Rated 4.0 out of 5.0 Great experience Booked ahead...all special requests were accommodated. March 22, 2013
Rated 5.0 out of 5.0 by Great location! We stayed on the last leg of a working vacation. We found the location convenient to accessing Phoenix, Mesa, Scottsdale and Tempe. Hotel was clean, staff was fantastic! We'll return on our future trips to Arizona. March 2, 2013
Rated 5.0 out of 5.0 by Arizona Mills Have stayed at this hotel several times over several years. It is always a consistent, pleasant, relaxing experience. Recommend it when staying in the Tempe - Mesa area. February 12, 2013
Rated 4.0 out of 5.0 by Nice hotel but do have a complaint I have stayed at this hotel a couple of times. I do like it. Nice location, it is fairly quiet and very clean. Staff is friendly. The internet speed is good here too which is a rare find. My only complaint is with the room itself. I find the mattress and pillows to be very uncomfortable. My previous stay it was only the pillows. Also, the AC/Heater is very forceful which can make it difficult to regulate temperature and can be disturbing. Wish they would make some improvements there and I would gladly stay again. Unfortunately, it's enough to make me look for a different property next time I am in Phoenix which is every 2 weeks. Not sure if this is limited to this location. Just got back from a Holiday Inn in LA area. The pillows there are uncomfortable as well and also the PHX location off University. However, this is the only place where the mattress bothered me and could have been specific to this room as I didn't notice it on the previous stay. January 30, 2013
Rated 3.0 out of 5.0 by I've stayed at better Expresses This place is alright. You know pretty much what you are going to get with Holiday Inn Express and this covers all of the basic positives of that. The negatives that stand out for this particular one are: dirty carpeting in rooms, pool seems to be always closed, air conditioner is extremely loud and right next to bed, somewhat expensive. January 22, 2013
Rated 5.0 out of 5.0 by Great Night Staff We arrived late in the evening and needed additional amenities in the room and the night desk employee was friendly, attentive, and most importantly right on task to meet our needs. Great service especially after a long trip. Thanks December 13, 2012
Rated 5.0 out of 5.0 by hospitality I am a Platinum Priority Club member and get a chance to stay in some awesome facilities (and some not so good). I recently used some of my points and gave my daughter and her family a night at the Tempte location. They were going to do some holiday shopping. They arrived on a Friday eve with kids in tow and looking to have a great time. The were upgraded to a suite and completely enjoyed the room. They enjoyed the microwave and had a lot of popcorn. The grandkids enjoyed to pool. Unfortunately the hot tub was not working that evening. In the morning they enjoyed the expanded breakfast. All in all they had a great time and got a lot of shopping in as well. They look forward to returning to this location. I appreciate all the staff did to make this trip a good one. Thank you all for what you did. December 13, 2012
Rated 2.0 out of 5.0 by Going down hill I have stayed at this facility through the years and have watched it change hands, vendors, several times. I tend to stay here due to the brand name. However, I will not stay there again. My check in was not as expected, not being recognized as a priority member. Upon going to my room, the state fo the facility became noticeable. The carpet was worn to the point that there were three notable humps from the carpet being worn and stretched by the supposed cleaning. The bed was not as comfortable as they had been in years gone past, a little worn out. The bathroom provided a pleasant surprise too. The showerhead leaked and sprayed nearly everywhere. But a rooms a room right? Its just a place to lay your head. I suppose, but when you are paying the kind of money this facility charges, i expect more. Now off to the breakfast. Don't bother. the coffee tasted burnt. The juice was watery, the eggs...were they? This is not worth the effort to come done and get it. So all in all, unless you absolutely have to stay there, avoid it. December 2, 2012
Rated 5.0 out of 5.0 by Very Nice! This is a very nice property, located next to Arizona Mills mall. Lots of restaurant and shopping options. Easy to access and close to airport. Will stay here again. Clean and comfortable and pleasant staff. November 19, 2012
Rated 5.0 out of 5.0 by Excellent for business travelers Friendly staff. Spacious rooms. Free cookies at checking. Free breakfast (eggs, bacon, pastries, milk, fruit, etc. November 14, 2012
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