Rated 4.1 out of 5 by 73
Rated 4.0 out of 5.0 by hievip Easy to find
It was a good location, easy to find. It was a good visit.
September 17, 2014
Rated 3.0 out of 5.0 by BlackacreEsq Downhill slide?
I realize that there are few options in Terrell, Texas. The staff of the hotel has taken a turn south recently. The desk clerk was wearing a green t-shirt and wasn't up to Holiday Inn normal standards.
The room had no towels, the telephone didn't work, preventative maintenance hadn't been completed in a while, shower curtain was torn, the pillows are marked "soft" and "firm" but all the pillows were soft.
Bottom line - manager is slacking. The manager should probably walk every room before being cleared to rent. If it had been walked then it would have been corrected. Front desk asked that I come down to desk to collect towels...at 4 p.m. when they had a full compliment of staff.
Management needs remediation quickly before the other hotels across the street catch up.
September 17, 2014
Rated 5.0 out of 5.0 by DT44 Best hotel in Terrell
This is the best hotel to stay in at Terrell Texas. It is newer. We have stayed there 7-8 times each year over the last 2 years as our Texas High School Rodeos are in Terrell. This hotel is always clean, comfortable beds, and a great staff! Brittany is top notch- she is always friendly and accommodating. We always enjoy our stay here.
September 11, 2014
Rated 4.0 out of 5.0 by bg123 passing through
I missed the gravy for my biscuit's. Wish the management would add gravy everyday.
September 1, 2014
Rated 4.0 out of 5.0 by oz15 Really friendly staff comfortable.
Satff was friendly. I was a walk-in so was very grateful after traveling all day, they were inviting and pleasent.
August 29, 2014
Rated 5.0 out of 5.0 by teacher124 Great bed! Great staff!
Traveling for over two weeks. This was the best stay of the trip!!
August 20, 2014
Rated 1.0 out of 5.0 by admin500 Nasty hotel
I would not stay at this hotel again. I have complained, I have called and I can't get the manager to call me back. The people that I do talk to are rude.
August 14, 2014
Rated 5.0 out of 5.0 by kels123 Great Stay
Everything was clean and nice. Staff was very welcoming and attentive.
August 12, 2014