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Rated 4.1 out of 5 by 42 reviewers.
Rated 5.0 out of 5.0 by The Most Beautiful Hotel and Friendly Staff I travel eleven months out of the year and stay in Hotels all around the US. This is the most beautiful hotel I have ever stayed in. My room was amazing and the staff was so friendly. I want to especially mention two staff members, Zach and Virginia. Zach worked at the front desk and was extremely helpful and knowledgeable regarding the rewards points program. Virginia who worked at the Breakfast Counter was such a sweetheart. The weather was bad that morning and I told her we had to drive our tractor trailer in it. She showed so much compassion and sincerity. The world/ or Holiday Inn needs more people like Zach & Virgina. Thank you for the wonderful experience! February 17, 2014
Rated 5.0 out of 5.0 by Cathy Best Holiday Inn Express Ever!!!! The young man at the desk was awesome. The wifi is fast. The rooms are clean and comfortable. I only wish at all Holiday Inn Expresses that breakfast was offered earlier. February 4, 2014
Rated 5.0 out of 5.0 by WE LOVE HOLIDAY INN EXPRESS IN TERRELL We have stayed here several times! Very clean, nice staff, the pool and hot tub are always very clean. Our kids like to have sleepovers for their birthdays here so we always get the suite which has always been nice. the Free breakfast is nice also. no complaints here. and very close to home! January 10, 2014
Rated 5.0 out of 5.0 by LOVE Holiday Inn Express in Terrell We love this little home town hotel. We have stayed here several times. My kids love having Birthday sleepovers here. Always VERY clean. free breakfast .. excellent staff and the pool and hot tub are always very clean. Great place to stay January 8, 2014
Rated 1.0 out of 5.0 by Room Cleanliness I am a Platnium member and this is the first time i felt pretty discusted sleeping in a room due to the poor job done cleaning the room. There was opening containers, pork rinds and even fake eyelashes on the nightstand. Pretty discusting... I doubt if i will ever stop at Holiday Inn @ Terrell again December 26, 2013
Rated 5.0 out of 5.0 by good location, friendly staff The hotel is well located along I-20 near the Tanger Outlet Mall. The staff was friendly and accomodating. Rooms were clean. Breakfast was adequate. Hotel is a short drive to Dallas/FW. I would recommend for anyone visiting Dallas for shopping or sporting events. December 10, 2013
Rated 2.0 out of 5.0 by Not worth the money Half the TV channels work, internet never worked, semi's were allowed to park in the parking lot taking up most of the spaces so I had to park in the street in a rain storm at 35 degrees. December 9, 2013
Rated 2.0 out of 5.0 by Not to Standard This hotel lacks any real amenity within the room itself or even the hotel at large. Slow internet connections on the fourth floor are issues. Something as simple as a usb jack or charging station would be an improvement, but again this is just a basic deal at higher than average market rates. Sure it has and indoor pool, workout center, and Breakfast bar, but what hotels don't theses days. Only one of the vending machines works within the hotel and the hallways and elevator were dirty and smelly. This hotel likely enjoys a good revenue considering its location and lack of competition, but it is obvious the revenue is spent somewhere other than housekeeping or even reinvestment into the grounds. I have stayed here off and on for several years and give them great reviews for the lemonade, but after that..... Not much to offer. November 26, 2013
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