Rated 4.2 out of 5 by 146
Rated 5.0 out of 5.0 by cjhsts Clean hotel, helpful staff
Hotel was clean even though remodeling of fitness center was underway. Website notice of remodeling was very thoughtful. Very helpful staff
August 24, 2015
Rated 2.0 out of 5.0 by Dexter's Mom Terrell HIE
Room was not available at 4p check-in; after 15 minutes room was ready however there were problems. Room door was propped open with door latch, didn't feel safe. Floors were un-vacuumed, trash was not emptied. Second room after complaint, floors were better but still not clean. Housekeeper offered to "pick up debris on floor" Instead of bringing in vacuum. I just said it was okay so I could FINALLY check into room. Upon unpacking I found trash that had been left by previous guest.
Complaints were reported to manager who apologized for problems.
One huge disappointment, the fitness room was closed and had been for 3 months as reported by the front desk clerk. The pool was not clean. There was a fitness center 5 miles away that was offered as a consolation. I went one time but really did not want to travel off site to work out. Took a walk instead.
I called the hotel directly to make my reservation and asked if the hotel fitness room and pool was open and was told yes. The staff person who took my reservation also quoted me a set fee per night that was not the price I was charged upon check-in. The manager apologized and tried to work out a reduction in price but was not able to give me the lowest price quoted upon reservation. She did allow me to keep the extra points.
It is doubtful I would stay there again unless all of the above issues were correct upon check-in.
August 23, 2015
Rated 4.0 out of 5.0 by WestonB Polite Staff in a Convenient Location
The staff was very polite and professional. Room cleanliness was low, but acceptable. Mostly just dust in some of the easily forgotten places, oils on the headboards, and the beds feel broken-in near the center aisle in the two queen bed room. Breakfast was okay, large variety. My only complaint about breakfast was the biscuits were hard, but the variety makes up for this.
The cost was high for the quality of the stay, however I was satisfied with my stay. Just nothing really stood out that would entice me to stay at this location again when I work in the area.
August 21, 2015