Rated 5.0 out of 5.0 by Haze Well appointed and quiet
Service was excellent --- thanks.
Would recommend to others but it is difficult to find from the highway.
March 24, 2013
Rated 1.0 out of 5.0 by adopting HORRIBLE CUSTOMER SERVICE
We stayed at the Holiday Inn Express in Texarkana for one night while we were waiting for the InterState paperwork to go through on the infant we adopted in Texas. We explained our situation, that we were pretty certain we'd be getting a call on Friday (after 1 night stay) that the paperwork was completed so that we could leave the state and head home. We requested a late checkout and they said we could extend until 2pm without cost. My husband went to the front desk at 1pm and again explained the situation and they said they wouldn't budge, that 2pm was all they could do without charging us an extra night because that was when housekeeping left so they couldn't re-rent our room. At 1:54pm we got the call that we could leave and quickly packed up and headed out - even feeding our baby in the lobby so we wouldn't tie the room up. I think we were out by 2:15, maybe 2:30 at the absolute latest and I KNOW they cleaned and re-rented our room that day because there were 3 housekeepers waiting outside our door when we left. The lady at the front desk said that we were out in time and would NOT be charged for the extra night. But the second night appeared on our credit card bill anyway. We've called twice and spoken with the manager and explained and they won't budge. I'm a priority club member and have stayed MANY nights in the Holiday Inn chain and I would expect far better customer service than this. Nice hotel but AWFUL customer service.
March 5, 2013
Rated 5.0 out of 5.0 by 1travler Clean,Clean, great staff
Very surprised at how nice this hotel is. The rooms were exceptionaly clean and the staff just super. Also an excellent location. Thanks for a great stay. I will return.
February 16, 2013
Rated 5.0 out of 5.0 by Moze12 Pleasant experience
Pleasant check in staff was VERY helpful. I had some special requests that they took care of without any delay whatsoever.
January 23, 2013
Rated 5.0 out of 5.0 by sharon63 nice place
The staff here were all very nice.
The room was confortable, except for the AC. Can't control the force of the air blowing out.
Room was clean.
January 10, 2013
Rated 5.0 out of 5.0 by SaraER Great stay!
Excellent facility & staff! Will definately stay here again.
January 9, 2013
Rated 5.0 out of 5.0 by Monty01 Great place to stay
After returning home from the military,
my wife and I were driving home and we stopped in Texarkana,
we were very pleased with the room and the size of the room. This hotel would be a very nice place to stay or vacation at.
The staff went out of there way to make this stay enjoyable as well.
You won't go wrong stay here!
December 15, 2012
Rated 5.0 out of 5.0 by MrsSue68 Great Stay
We had a great stay at Holliday Inn Express. No complaints at all
December 10, 2012
Rated 5.0 out of 5.0 by Guest1112 Clean n comfort
The staff are great. The breakfast bar attendant is a delight. Always cheerful and goes the extra step to assist. Kudos to her!
December 5, 2012
Rated 5.0 out of 5.0 by Lesa52 GREAT!
Everyone is simply awesome.....A GREAT place to stay!
November 27, 2012
Rated 4.0 out of 5.0 by woodzybcfc Thank you x2
We choose this location on our run into and out of Texas, the staff and accommodations were excellent.
November 21, 2012
Rated 5.0 out of 5.0 by Bruno48 Everything as advertised
Great staff, very nice accomodations and beautiful lobby. Came in late, left early, and everything worked as it was supposed to.
October 29, 2012
Rated 5.0 out of 5.0 by Shawn Texarkana
This is one of the best Holiday Inns I have stayed at. The staff was unbelievably friendly and treated me more like a friend rather than just a customer. I think the people in general in the area are just plain friendly folks, but this was a most pleasant experience. If I pass though Texarkana again I will definitely stay at this hotel.
October 17, 2012
Rated 5.0 out of 5.0 by JDubs Wonderful Stay!
We were thrilled with the facilities and the staff. The rooms were very well appointed and everyone was extremely friendly. I would highly recommend this hotel to anyone looking to stay in the Texarkana area.
October 15, 2012
Rated 5.0 out of 5.0 by chuck1m front desk/breakfast personnel
I had to come to Texarkana on very short notice to visit a very ill friend who is dying of cancer. I called your 800 number initially and spoke with a lady who I literally could not understand - she apparently could not understand me either.
I then called the hotel directly and spoke with Shelby, the hotel's front desk clerk. She listened to the explanation of my situation and made the necessary arrangements for my stay. I would like to extend the highest possible praise to Shelby - she was congenial and extremely helpful, and she is an asset to your organization. The lady who was responsible for the breakfast service was equally nice and very attentive, and I must apologize for not getting her name.
But it was Shelby who "saved" this bit of business for your hotel.
October 12, 2012
Rated 5.0 out of 5.0 by Kim10 Most comfortable bed
The room was exceptionally clean and the bed was very comfortable.
October 7, 2012