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Rated 4.7 out of 5 by 81 reviewers.
Rated 5.0 out of 5.0 by Top notch! The staff went above and beyond to ensure our stay was superb The kids enjoyed the pool a great deal. The staff even supplied a beach ball to play with for added fun. Breakfast was very good. The rooms were very clean, and our overall experience was perfect. August 18, 2013
Rated 4.0 out of 5.0 by Great stay The only complaint I have is the water pressure in the shower was so low it took forever to rinse off. I asked for assistance with this problem, but of course received none and also never heard a reply from the staff about the low pressure. August 10, 2013
Rated 5.0 out of 5.0 by A great experience Staff was wonderful to us (and saw many instances of great customer service to other patrons)! Breakfast layout and choices were fantastic. Hotel was clean, which is always a plus. I would ABSOLUTELY recommend this Holiday Inn Express to anyone looking for a place to stay in Texarkana. August 2, 2013
Rated 5.0 out of 5.0 by Good room and outstanding service The hotel staff was exceptional. Our stay was wonderful. July 25, 2013
Rated 5.0 out of 5.0 by yes clean an comfortablebedsan clean room one of the best hotels in the chain I stay in a lot of holiday ins an yours is one of the best July 24, 2013
Rated 4.0 out of 5.0 by Great location is almost like home Second time I stayed at this location in a month and second time was even better. Check in/out process is quick and easy. Room was spacious and quiet halls (though somewhat warm halls). This hotel's elevator is slow and if you're in a rush, you may be better off taking the stairs (especially going down). It's just 3 stories tall. Small workout room (2 treadmills only). July 23, 2013
Rated 5.0 out of 5.0 by Five Star The staff and the amenities are the best in town. Ashley runs a top notch crew. July 15, 2013
Rated 5.0 out of 5.0 by Wonderful place Really enjoyed it. Needs memory foam toppers on beds. July 4, 2013
Rated 5.0 out of 5.0 by on tour Was as I have come to expect from HIE and the reason they are my first choice when traveling. June 25, 2013
Rated 5.0 out of 5.0 by The Best Vacation!!! I was home visiting and needed to say somewhere free of allergens. It was a great and very clean hotel. The staff was friendly, helpful, and willing to assist in whatever way necessary. The customer service over the phone was concise, clear, and professional. The room was clean, updated, and very comfortable. I will be staying there again!! June 21, 2013
Rated 5.0 out of 5.0 by Great Location, comfortable and relaxed atmosphere. Got a twin bed room last time for my 4 day stay. The hotel is always clean and the staff very friendly. Plenty of Restaurants in the immediate vicinity of the hotel. Next to Central Mall. I like especiallly the free cookies at 6:00PM every day. The selections for breakfast are plentyful with fresh cinnamon rolls, meat, cheese, jelly, yogurt, scrambled or boiled eggs and more. Always take a Banana with me to work. Internet is free. A very good choice! June 20, 2013
Rated 5.0 out of 5.0 by Great accomodations and even better personnel The overall dedication to service for members of the hotel staff are excellent and some stand out more than others. Heather is great in the morning at the breakfast services. Food is promptly and neatly served and her level of good morning is tailered to the customers. You can catch the swimming pool in the evenings more as a fountain at times which can be very serene with the four overflowing fountains at the corners. I was very pleased with my stay. June 16, 2013
Rated 4.0 out of 5.0 by Baseball Trip I found this Holiday Inn Express very accomadating and helpful. I had 6 rooms and 20 people and we all enjoyed our trip. June 14, 2013
Rated 5.0 out of 5.0 by Friendly and Helpful Stayed there for 13 weeks on company business and the hotel and their staff was very friendly and helpful during this time. Hotel was very clean and the breakfast was very good. I would recommend this hotel to everyone. A+ to staff June 13, 2013
Rated 5.0 out of 5.0 by pleasant surprise This was my first stay at a Holiday Inn Express. I was impressed with the hotel, staff and amenities. I am not sure if all the Holiday Inn Expresses are as nice as this one, but I will certainly give them a try based on this experience. June 10, 2013
Rated 5.0 out of 5.0 by Great Overall Experience Great location. Overall atmosphere was great. A well maintained hotel. June 10, 2013
Rated 5.0 out of 5.0 by Breakfast and check in Breakfast was good and staff was very attentive insuring that there was sufficient food for guests. As soon as an item started running low she was there to replenish. Good variety Front desk clerk friendly and efficient . Everything was ready for me when I arrived. All we had to do was verify my identity and sign in. I will always make it a point to stay in this hotel when in the area June 7, 2013
Rated 5.0 out of 5.0 by A+++hotel Everyone and everything from check in to check out is outstanding. You couldn't ask for a more convienent hotel, for business or pleasure. Close to nice resturants, walking distance to the mall, and such nice staff. Very quite and peaceful. May 28, 2013
Rated 5.0 out of 5.0 by Clean rooms good location Staff was great the rooms were well keep. Staff was wonderful May 26, 2013
Rated 5.0 out of 5.0 by Best Holday Inn Experience EVER!! Everthing about this Hotel oozed comfort and great service. We were on a 2 weeek roadtrip and this was our 5th place that we had stayed and they had all been Holiday Inn's, but this was the nicest. If we are ever back in Texarkana, which I hope we will be because this city seems very nice as well, we will definetly stay here again. Thanks for not dissappointing us. May 21, 2013
Rated 5.0 out of 5.0 by Quiet I have stayed here on several occasions and will most definitely return. May 21, 2013
Rated 5.0 out of 5.0 by Great accomodations and great staff. Ashley,Hanna and crew are awesome.They make this the best play to stay in the area. May 7, 2013
Rated 5.0 out of 5.0 by Return visit This is the third time we have stayed at this property and it does not disappoint. Clean, easy to get to, friendly staff...great breakfast...just an overall relaxing stay. Our AC was not working right when we got to the room and we told the staff on our way out to dinner. When we returned, it was fine and she even came up with us to show us what she had done and why. May 6, 2013
Rated 5.0 out of 5.0 by very comfortable room and great breakfast Have stayed here before and enjoyed our stay again this time. April 26, 2013
Rated 5.0 out of 5.0 by Hotel in Texarkana Great staff, Great hotel. Very quiet and walking distance to the mall and all types of eating establishments. April 22, 2013
Rated 1.0 out of 5.0 by Great staff and accomodations. It was a great stay. Ashley and Hanna are simply the best at going out of their way to make it great. April 8, 2013
Rated 5.0 out of 5.0 by Would like to say thanks Friendly and knowledgable staff, clean facility and will be back April 3, 2013
Rated 5.0 out of 5.0 by Well appointed and quiet Service was excellent --- thanks. Would recommend to others but it is difficult to find from the highway. March 24, 2013
Rated 1.0 out of 5.0 by HORRIBLE CUSTOMER SERVICE We stayed at the Holiday Inn Express in Texarkana for one night while we were waiting for the InterState paperwork to go through on the infant we adopted in Texas. We explained our situation, that we were pretty certain we'd be getting a call on Friday (after 1 night stay) that the paperwork was completed so that we could leave the state and head home. We requested a late checkout and they said we could extend until 2pm without cost. My husband went to the front desk at 1pm and again explained the situation and they said they wouldn't budge, that 2pm was all they could do without charging us an extra night because that was when housekeeping left so they couldn't re-rent our room. At 1:54pm we got the call that we could leave and quickly packed up and headed out - even feeding our baby in the lobby so we wouldn't tie the room up. I think we were out by 2:15, maybe 2:30 at the absolute latest and I KNOW they cleaned and re-rented our room that day because there were 3 housekeepers waiting outside our door when we left. The lady at the front desk said that we were out in time and would NOT be charged for the extra night. But the second night appeared on our credit card bill anyway. We've called twice and spoken with the manager and explained and they won't budge. I'm a priority club member and have stayed MANY nights in the Holiday Inn chain and I would expect far better customer service than this. Nice hotel but AWFUL customer service. March 5, 2013
Rated 5.0 out of 5.0 by Clean,Clean, great staff Very surprised at how nice this hotel is. The rooms were exceptionaly clean and the staff just super. Also an excellent location. Thanks for a great stay. I will return. February 16, 2013
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