Rated 3.8 out of 5 by 69
Rated 1.0 out of 5.0 by Gorynel Horrible guest relations
The room was decent enough and the breakfast is what I expect from a Holiday Inn Express and the staff was pleasant and friendly however there were a few guest relation snags that made this a very frustrating stay. The room was decent enough and the breakfast is what I expect from a Holiday Inn Express and the staff was pleasant and friendly however there were a few guest relation snags that made this a very frustrating stay. First there was no acknowledgement of our Platinum Elite status on check in. The when we got to the room after having driven all day (at 2am), we discovered no towels at all and one face cloth sitting on the counter. This made me wonder if the room had been properly cleaned as it appeared they left mid-job. On check out there was a charge on my bill that shouldn’t have been there. I questioned the front desk and it was agreed the charge should be there but no one was there to reverse it. The desk person told me it would be taken care of later that day and someone would email me with the receipt. This didn’t happen. I call the next day and spoke with a manager who said they would either call or email me later that day and that didn’t happen. Finally I had to call customer care twice over the next week before someone finally emailed me the notice of reversal. The mistakes were bad enough, the failure to acknowledge or respond to a guest is inexcusable. I will not be staying here again.
February 27, 2014
Rated 5.0 out of 5.0 by Shadow715 GREAT STAFF
The staff was EXCELLENT! They were most willing to help in any way possible and great with guests!!!!
February 18, 2014
Rated 5.0 out of 5.0 by Slims24 Loved it
Stay here when passing through town....always have a pleasant experience......rates are great and location easy to find.....
January 29, 2014
Rated 3.0 out of 5.0 by TTTDDD Room Door that would not latch
After I entered my room and unpacked my suit case I notice that the room door would not latch when the door was closed. If the door was closed a simple push from the ourside would cause the door to open. This was not a problem when I was in the room because I could use the bolt lock. This was a problem when I nnede to leave the room for dinner.
I advise the person at the front desk of this problem and he indicated that he would come and investigate the problem, After 2 hours I callled again and the person at the front desk expained that he had been very busy with people checking in (It was prime time for check ins.). We resolved the problem when I suggested that I could move to another room, although this took a significant amount of time since I had already unpacked. I later learned that there was only one person on duty at the hotel which explains why the person at the front desk could not help. The root cause of this problem seems to be poor maintenance and short staffing during the busy check in time.
January 27, 2014
Rated 1.0 out of 5.0 by GroomUncle13 Long Time Member
I have been a IHG Rewards member for years and have stayed in numerous HIE locations across the United States and Mexico and this one stands out as one of the poorest. There was no shampoo, no shower cap (for my wife), no soap (except for the used bar that was already in the shower-YUCK), there were only two washcloths and towels instead of the usual 3 each. I really wondered if the room had actually been cleaned after the previous guest and if the sheets had been changed (DOUBLE YUCK). VERY CREEPY and disgusting. We had arrived late at night after driving for OVER 10 hours and were very tired. Had we not been so tired, we would have gone on down the road.
It was VERY noisy. I could actually hear the people in the next room talking and could make out most of the conversation (they were discussing something about their kids birthdays). We could also hear the alarm going off in the room above and people walking around. I never could get the WiFi log-in page to come up so never could get WiFi to work.
The breakfast area was disgusting, with the area around the coffee the worse. The carpets in the hallway was very dirty, you could see where something had been spilled and a trail leading up to the spill point, which was the length of the hallway. Being a Gold Elite member shows that I have stayed many nights at HIE and I was NOT greeted as an IHG Rewards Club Member. This one, by far, was the worse, including the ones I have stayed at in Mexico.
January 9, 2014
Rated 5.0 out of 5.0 by John325 Extremely clean
The rooms were very clean and spacious. The staff was very welcoming. I wish our bed at home was as comfortable as this one was. Highly recommend this as a place to stay.
January 7, 2014
Rated 5.0 out of 5.0 by Mattman45 Great Stay and great Staff
My first stay at this hotel. This is a great hotel with excellent staff. The room was great and I plan to stay there each time I travel to Texarkana.
December 31, 2013
Rated 5.0 out of 5.0 by DavidCC warm welcome
Every member of the staff was very polite and friendly. It started with the hotel direct reservation request, then the friendly check-in, the polite and helpful breakfast staff, and ended with the courteous checkout. Will definitely stay here when traveling through again.
December 30, 2013