Rated 3.9 out of 5 by 106
Rated 5.0 out of 5.0 Comfortable bed and great service
personal set up my rewards card on the spot for me
August 22, 2014
Rated 1.0 out of 5.0 by Keith from Chitown Dirty Rooms - Hallways - Pool / Hot tub
We stayed here on a Saturday night while traveling from Chicago to Texas.
The staff was very friendly and nice to deal with, but I felt sorry for them, because it seemed like they may have been understaffed. The room AC worked well. The free breakfast had a good selection, and the eating area was clean. We got down there early before it got too crowded.
Our room seemed to have not been vacuumed or cleaned properly. There were lots of crumbs on carpeting and the surfaces of the tables were dirty. We felt the need to clean the room ourselves. The bedding for the pullout couch was put away sloppily so we assumed that it had not been laundered. Luckily the kids had their own blankets from the car ride. Our kids were excited to end a long day in the car, by swimming in the pool and relaxing in the hot tub. Unfortunately the hot tub water was green and foul smelling and the pool water was very cloudy. My parents stayed in the room across the hall from us. Their room was equally dirty, and also smelled heavily of smoke. Lastly the carpeting on the 3rd floor, where our rooms were located, appeared to have not been cleaned in a long time. Nasty!
The rooms appear to be recently updated. Our room had two nice flat screen TV's. Unfortunately one of the remotes was missing.
I don't usually leave online reviews, but I wouldn't want anyone else to have the same experience we did.
August 21, 2014
Rated 5.0 out of 5.0 by dcotop Meeting in the area
This was an excellent choice for a hotel. The staff were great and the appearance of the hotel was great. The initial impression as you drive up is very favorable. It is typical Holiday Inn service and amenities that I look for when choosing a hotel. This hotel did not disappoint me in any way. It is a bit confusing or maybe difficult to get when driving in the first time. The Wifi was a bit of a challenge to access but once you get in, the service provided was very good. Overall this is an excellent place to stay for any reason. I would recommend it.
August 20, 2014
Rated 5.0 out of 5.0 by DoBoy6 I enjoyed my stay!
Only negative issue was the failure of the internet. Staff acknowledged it was not working but had it up the next morning. A little too late to be of good to me, but they did remedy the problem. Sometimes things just happen. Probably good to have an evening away from all the work emails and problems.......
August 18, 2014
Rated 5.0 out of 5.0 by 100Travel Great Service
The front desk people were wonderful and very helpful.
August 15, 2014
Rated 4.0 out of 5.0 by DAR7 Need new pillows
Upgrade needed for pillows. Not one of them in our room was firm enough.
August 13, 2014
Rated 2.0 out of 5.0 by JT1948 Sleep Quality
Bed was too hard. Could not get any quality sleep.
August 6, 2014
Rated 5.0 out of 5.0 by ashleyl0902 Great Location
Great location & friendly front desk. Nice & clean.
July 30, 2014