Rated 4.0 out of 5 by 147
Rated 5.0 out of 5.0 by traveler501 Good Stay
Both the room and bathroom were clean, window shade was broken so wasn't as dark as it could have been in the room, overall a good stay though
January 26, 2015
Rated 4.0 out of 5.0 by mandyl Nice hotel, staff was pleasant but understaffed
Overall it was a good experience. It was a beautiful new hotel but it seemed like there were several small things that still weren't working correctly.
The staff at the desk were very helpful but they were VERY understaffed for the volume of guests and the issues they were dealing with.
Keys had to be recoded each day for extended stays, TV's didn't work, Washer and Dryers were not working or connected, Fitness Room door locked and couldn't be opened for 24 hours.
January 26, 2015
Rated 5.0 out of 5.0 by rud2 great staff
I stayed here before and keep coming back as I need to be in town
January 22, 2015
Rated 5.0 out of 5.0 by hhawkcoach Great Trip
Nice place to stay with great staff. Great place to stay or stop at and relax.......................................................
January 21, 2015
Rated 5.0 out of 5.0 by Snewkee Comfortable Bed and Clean Room
I really enjoyed my overnight stay. The bed was very comfortable. The pillows were soft and easy to sleep on. The room temperature was great. The bathroom was very clean with the complimentary toiletries. The tub was very clean and roomy. There were outlets available to charge my phone on the table and beside the bed. The TV showed very clear.
January 15, 2015
Rated 1.0 out of 5.0 by Illinois visitor Not Happy
I've stayed at this location on several occasions but VERY disappointed with this trip. Carpet at elevator and hallways was filthy. Door was broken off the dryer (staff didn't seam to care), soda machine on 4th floor didn't work and has been setting there for 2 years (according to the staff). Staff for the breakfast area couldn't keep up but received no help from any of the remaining staff that appeared to be standing around chatting at the front desk.
With so many hotels in the area fighting for the business in this small town, it will be easy to shop around at my next trip to the area.
January 7, 2015
Rated 5.0 out of 5.0 by Cliffhanger1 enjoyable
It was a good value. I would recommend to stay here
January 5, 2015
Rated 2.0 out of 5.0 by JoeTexas81 Bypass if you can
I LOVE HIE's but this one left me thinking about switching chains. Our room was plenty big but just not well kept. The remote was under the couch and the only reason I found it was that my son wanted to sleep on the pull out couch. Under the couch seemed it hadn't been swept since it was placed there. There was a stain on the bench from who knows what. The half wall was in need of repair, the shower curtain was missing the inner part. It seems the manager and housekeeping don't put forth the effort. Might be a good candidate for a "save my hotel" reality tv show.
The only reason we stayed there after seeing the downfalls of the room was that we had been on the road for 12 hours and my kids wanted to swim and rest. Won't be staying there or referring it to anyone.
January 5, 2015