Rated 3.9 out of 5 by 59
Rated 5.0 out of 5.0 by PaulPaulandDot love the bed!
slept so well considering it is not your own bed!!
December 4, 2013
Rated 2.0 out of 5.0 by Lynn322 Not as good as it once was............
My family and I have stayed here 3 times now - extended stays - 4+ nights each visit. Since friends and family live in this town, we visit during holiday times. The first 2 visits we were notified of no housekeeping services on holidays and the staff stocked us with necessary toiletries and linens the day before. We had a WONDERFUL experience during the holidays in 2012.
It stands to say we would make reservations here again. This time the food pantry was scarce and no housekeeping service on Thanksgiving. I understand allowing your employees time with family, but your customers needed notification of the canceled service. Towels were still in washing machine when front desk staff checked late Thanksgiving night. We had to wait over 2 hours for clean linens. The bathroom floor was stained with what appeared to be coffee (which by the way, why do you put a coffee maker in the bathroom?!) Each morning we waited for breakfast to be served - late each day and the staff reported no cinnamon rolls. I can accept that for one day, but we were there 5 days and no cinnamon rolls! This is what HIE is known for! For someone who does not eat dairy or meat, this was very disappointing.
Overall our Thanksgiving 2013 stay at HIE Texarkana East was Fair / OK - not good. Staff was pleasant. Hotel has steadily gone down since its new arrival in town a couple of years ago. I am a Priority Club member and stay often in IHG properties. Next holiday, I will find a different IHG property in the area.
December 3, 2013
Rated 3.0 out of 5.0 by RDH54 Disappointed
Very disappointing, while room was clean and comfortable, breakfast and staff attention was poor. I don't understand how you can be completely out of cinnamon rolls at 7:30 am. Pancake machine barely worked, eggs and sausage were not cooked, no milk in cartons. Pool was 'closed for maintenance' but appeared fine to us and there was no sign posted. Just did not enjoy this as well as other IHG stays.
November 29, 2013
Rated 2.0 out of 5.0 by Cliff63 Hotel needs better management
I have stayed in several Holiday Inn Express hotels over the years. Mostly have enjoyed them. However, this hotel had lobby and hallway carpets that were very dirty and stained. The shower still had a bar of used soap from the previous guest. In the morning we went down for breakfast. Breakfast was fine however on returning to the room, the door would not open. Batteries in the door lock were too drained. Maybe they should have been replaced more frequently. The clerk was nice but did not know how to deal with the problem. Maintenance man was not at work that morning. The clerk tried several options and made phone calls on how to open the door. He was very nice and polite but we were delayed by one and a half hours before he could get the door open.
November 20, 2013
Rated 3.0 out of 5.0 by jpandds Poor breakfast
The check in staff was friendly and the room was clean and comfortable. Breakfast however, was another matter. It did not start serving until 7 which is late for many people on the road. We observed many guests coming in and trying to get coffee (none), juice (machine was locked and off), or milk (locked) to take with them to no avail. The desk clerk was the one cooking the breakfast which seemed strange and even though there were 9 people waiting in the dining room breakfast did not start until 7:15. Even then not everything was available. The juice was not turned on until 7:20, the pancake machine did not work, and the meat was something unrecognizable which no one would take. We found out it was supposed to be some kind of ham (they were sent the wrong thing) but still not many would take it. At about 7:15 another girl appeared in the kitchen to help but it was poor service and food and not up to the usual Holiday Inn standards people expect.
November 20, 2013
Rated 4.0 out of 5.0 by Aggie84 A long day and a comfortable stay
A very nice hotel with clean large comfortable rooms, large TV's, and a great breakfast. A little confusing to get too but I'm glad I stopped. I will definitely stay again.
November 19, 2013
Rated 5.0 out of 5.0 by PTD64 Loved our stay!!
When we checked in we were on our way to Killeen, TX and had been driving since very early morning. Mary was working the desk and she was so friendly but professional. She made us feel at home immediately! The room was so clean!! The bed so comfortable!! We were in the handicapped room and the shower was easy to use and so clean!! In the morning the manager, Amanda was there and went out of her way to help us!! The other girl at the desk was so wonderful....her name was Angel, and she was like an angel for Holiday Inn!! They recommended a wonderful place to eat dinner, we loved the food!! We both felt at ease and the staff was so friendly and accommodating!!! Top notch hotel!! Any time we can we will stay again!!
November 18, 2013
Rated 5.0 out of 5.0 by Johnnyfrank71 Fantastic personnel
my family had a reunion at this motel, everything was absolutely perfect, the staff overwhelmed us with kindness and every need we required was provided.
All personnel was super friendly with a smile greeting us, the breakfast was super good.
I particularly want to mention 3 people Angel, Tyrone, and Jessica, Holiday Inn is blessed to have such quality personnel on their staff.
November 11, 2013