Rated 3.9 out of 5 by 113
Rated 5.0 out of 5.0 by MSREAGAN40 Great room for the Price
Great room for the price - staff was friendly and room was confortable - will stay again
April 21, 2014
Rated 2.0 out of 5.0 by bongo62 poor service and preparedness
After spending a full day of highway travel, we were ready to relax,When we got to the assigned room, on the hot ,smelly , 4th floor, we found that it had not been touched by housekeeping from the night before! Also remodeling and repairs were being done next to that room . When I asked to be moved I was told there were no other rooms available. Finally and very reluctantly we were given another room, still on the 4th floor. this room had been cleaned but not stocked with soap, shampoo, or conditioner. I was finally able to secure most of the items from the front desk, however they didn't know what cream rinse (conditioner) was, so we did without ! While spending lots of time at the front desk, quite a few people were told they had no more double rooms, etc. I found this very hard to believe since there were never more than 15 cars in the lot while we were there. Hardly enough to fill this 4 story unit !
April 17, 2014
Rated 3.0 out of 5.0 by Todd97 Noisy
Nice hotel however it was under remodel. There were these machines in the hallway (Dehumidifier) that left a constant hum in the room for 3 days
April 12, 2014
Rated 2.0 out of 5.0 by JJ49 Not the Best
The first morning there was no breakfast not even hot coffee. The other morning it was less than what I've seen at dozens of other Holiday Inn Express.
Also a very unfriendly staff
March 28, 2014
Rated 2.0 out of 5.0 by SandyHanc Wait until construction is completed
I'm sure this will be a nice place once they're finished the remodel that was in process during my visit. My room was right next to the area taped off with plastic, with an electrical cord plugged in next to my door, that apparently was going to a large fan in the construction area that ran all night. There was no working ice machine on my floor -- I had to go to the lobby for ice.
I was there for a meeting in the conference room. The restroom and the water fountain next to the conference room were taped off and not usable. Staff provided a key for the restroom in the pool area down the hall, but that was just another inconvenience. We were having a teleconference, and in the middle of our meeting there was lawn mowing going on outside the window/door to our room. That could have been scheduled so as not to disturb the meeting.
I needed to print documents for my meeting, and my boarding pass for travel. The business center was also down. I was allowed behind the desk to print my documents, and the desk clerk had to retrieve them for me. This was just one more inconvenience.
The staff was apologetic and tried to be helpful, but I would not have chosen this site had I known the status of the construction.
March 24, 2014
Rated 4.0 out of 5.0 by CM00 Great Choice
Excellent Hotel. . .
But I would have like to known about the remodeling or construction that is currently being completed at the hotel. Parking was a hassel because one was only able to access the front door due to the construction. Overall, great experience minus the inconvenience of the construction.
Breakfast choices were poor. . .not enough variety.
March 12, 2014
Rated 1.0 out of 5.0 by Gorynel Horrible guest relations
The room was decent enough and the breakfast is what I expect from a Holiday Inn Express and the staff was pleasant and friendly however there were a few guest relation snags that made this a very frustrating stay. The room was decent enough and the breakfast is what I expect from a Holiday Inn Express and the staff was pleasant and friendly however there were a few guest relation snags that made this a very frustrating stay. First there was no acknowledgement of our Platinum Elite status on check in. The when we got to the room after having driven all day (at 2am), we discovered no towels at all and one face cloth sitting on the counter. This made me wonder if the room had been properly cleaned as it appeared they left mid-job. On check out there was a charge on my bill that shouldn’t have been there. I questioned the front desk and it was agreed the charge should be there but no one was there to reverse it. The desk person told me it would be taken care of later that day and someone would email me with the receipt. This didn’t happen. I call the next day and spoke with a manager who said they would either call or email me later that day and that didn’t happen. Finally I had to call customer care twice over the next week before someone finally emailed me the notice of reversal. The mistakes were bad enough, the failure to acknowledge or respond to a guest is inexcusable. I will not be staying here again.
February 27, 2014
Rated 5.0 out of 5.0 by Shadow715 GREAT STAFF
The staff was EXCELLENT! They were most willing to help in any way possible and great with guests!!!!
February 18, 2014
Rated 5.0 out of 5.0 by Slims24 Loved it
Stay here when passing through town....always have a pleasant experience......rates are great and location easy to find.....
January 29, 2014
Rated 3.0 out of 5.0 by TTTDDD Room Door that would not latch
After I entered my room and unpacked my suit case I notice that the room door would not latch when the door was closed. If the door was closed a simple push from the ourside would cause the door to open. This was not a problem when I was in the room because I could use the bolt lock. This was a problem when I nnede to leave the room for dinner.
I advise the person at the front desk of this problem and he indicated that he would come and investigate the problem, After 2 hours I callled again and the person at the front desk expained that he had been very busy with people checking in (It was prime time for check ins.). We resolved the problem when I suggested that I could move to another room, although this took a significant amount of time since I had already unpacked. I later learned that there was only one person on duty at the hotel which explains why the person at the front desk could not help. The root cause of this problem seems to be poor maintenance and short staffing during the busy check in time.
January 27, 2014
Rated 1.0 out of 5.0 by GroomUncle13 Long Time Member
I have been a IHG Rewards member for years and have stayed in numerous HIE locations across the United States and Mexico and this one stands out as one of the poorest. There was no shampoo, no shower cap (for my wife), no soap (except for the used bar that was already in the shower-YUCK), there were only two washcloths and towels instead of the usual 3 each. I really wondered if the room had actually been cleaned after the previous guest and if the sheets had been changed (DOUBLE YUCK). VERY CREEPY and disgusting. We had arrived late at night after driving for OVER 10 hours and were very tired. Had we not been so tired, we would have gone on down the road.
It was VERY noisy. I could actually hear the people in the next room talking and could make out most of the conversation (they were discussing something about their kids birthdays). We could also hear the alarm going off in the room above and people walking around. I never could get the WiFi log-in page to come up so never could get WiFi to work.
The breakfast area was disgusting, with the area around the coffee the worse. The carpets in the hallway was very dirty, you could see where something had been spilled and a trail leading up to the spill point, which was the length of the hallway. Being a Gold Elite member shows that I have stayed many nights at HIE and I was NOT greeted as an IHG Rewards Club Member. This one, by far, was the worse, including the ones I have stayed at in Mexico.
January 9, 2014
Rated 5.0 out of 5.0 by John325 Extremely clean
The rooms were very clean and spacious. The staff was very welcoming. I wish our bed at home was as comfortable as this one was. Highly recommend this as a place to stay.
January 7, 2014
Rated 5.0 out of 5.0 by Mattman45 Great Stay and great Staff
My first stay at this hotel. This is a great hotel with excellent staff. The room was great and I plan to stay there each time I travel to Texarkana.
December 31, 2013
Rated 5.0 out of 5.0 by DavidCC warm welcome
Every member of the staff was very polite and friendly. It started with the hotel direct reservation request, then the friendly check-in, the polite and helpful breakfast staff, and ended with the courteous checkout. Will definitely stay here when traveling through again.
December 30, 2013
Rated 2.0 out of 5.0 by MNS15 No wi-fi for 2 days
The bed was comfortable and the hotel was clean, but we didn't have wi-fi for 2 days. We called the front desk several times about the problem, and they thought the wi-fi was down because of the rain. No one on staff was able to resolve this problem.
December 26, 2013
Rated 3.0 out of 5.0 by mstng9961 Room was great
The room and staff were great. I liked everything about the hotel, except for the internet. I work on my laptop, and internet is vital since i have to do a lot of internet things while I am traveling. The internet did not work when I arrived and I called the Internet help desk and they reset the Access Point. 1 hour later it didnt work again. The help desk then gave me a static IP address. Again 1 hour later it didnt work. I called again and they reset the access point and a couple hours later it didnt work..... so I just went to bed, And of course as soon as I woke up the interent was still down and i called and they reset it.
It was very frustrating since I have to wait for an internet help desk person, and then wait for them to fix the issue after which they also spend 5-10mn reading from a script and doing the same exact thing until they finally just gave up and rest the stupid access point... please get this internet fixed!
December 19, 2013
Rated 5.0 out of 5.0 by PaulPaulandDot love the bed!
slept so well considering it is not your own bed!!
December 4, 2013
Rated 2.0 out of 5.0 by Lynn322 Not as good as it once was............
My family and I have stayed here 3 times now - extended stays - 4+ nights each visit. Since friends and family live in this town, we visit during holiday times. The first 2 visits we were notified of no housekeeping services on holidays and the staff stocked us with necessary toiletries and linens the day before. We had a WONDERFUL experience during the holidays in 2012.
It stands to say we would make reservations here again. This time the food pantry was scarce and no housekeeping service on Thanksgiving. I understand allowing your employees time with family, but your customers needed notification of the canceled service. Towels were still in washing machine when front desk staff checked late Thanksgiving night. We had to wait over 2 hours for clean linens. The bathroom floor was stained with what appeared to be coffee (which by the way, why do you put a coffee maker in the bathroom?!) Each morning we waited for breakfast to be served - late each day and the staff reported no cinnamon rolls. I can accept that for one day, but we were there 5 days and no cinnamon rolls! This is what HIE is known for! For someone who does not eat dairy or meat, this was very disappointing.
Overall our Thanksgiving 2013 stay at HIE Texarkana East was Fair / OK - not good. Staff was pleasant. Hotel has steadily gone down since its new arrival in town a couple of years ago. I am a Priority Club member and stay often in IHG properties. Next holiday, I will find a different IHG property in the area.
December 3, 2013
Rated 3.0 out of 5.0 by RDH54 Disappointed
Very disappointing, while room was clean and comfortable, breakfast and staff attention was poor. I don't understand how you can be completely out of cinnamon rolls at 7:30 am. Pancake machine barely worked, eggs and sausage were not cooked, no milk in cartons. Pool was 'closed for maintenance' but appeared fine to us and there was no sign posted. Just did not enjoy this as well as other IHG stays.
November 29, 2013
Rated 2.0 out of 5.0 by Cliff63 Hotel needs better management
I have stayed in several Holiday Inn Express hotels over the years. Mostly have enjoyed them. However, this hotel had lobby and hallway carpets that were very dirty and stained. The shower still had a bar of used soap from the previous guest. In the morning we went down for breakfast. Breakfast was fine however on returning to the room, the door would not open. Batteries in the door lock were too drained. Maybe they should have been replaced more frequently. The clerk was nice but did not know how to deal with the problem. Maintenance man was not at work that morning. The clerk tried several options and made phone calls on how to open the door. He was very nice and polite but we were delayed by one and a half hours before he could get the door open.
November 20, 2013
Rated 3.0 out of 5.0 by jpandds Poor breakfast
The check in staff was friendly and the room was clean and comfortable. Breakfast however, was another matter. It did not start serving until 7 which is late for many people on the road. We observed many guests coming in and trying to get coffee (none), juice (machine was locked and off), or milk (locked) to take with them to no avail. The desk clerk was the one cooking the breakfast which seemed strange and even though there were 9 people waiting in the dining room breakfast did not start until 7:15. Even then not everything was available. The juice was not turned on until 7:20, the pancake machine did not work, and the meat was something unrecognizable which no one would take. We found out it was supposed to be some kind of ham (they were sent the wrong thing) but still not many would take it. At about 7:15 another girl appeared in the kitchen to help but it was poor service and food and not up to the usual Holiday Inn standards people expect.
November 20, 2013
Rated 4.0 out of 5.0 by Aggie84 A long day and a comfortable stay
A very nice hotel with clean large comfortable rooms, large TV's, and a great breakfast. A little confusing to get too but I'm glad I stopped. I will definitely stay again.
November 19, 2013
Rated 5.0 out of 5.0 by PTD64 Loved our stay!!
When we checked in we were on our way to Killeen, TX and had been driving since very early morning. Mary was working the desk and she was so friendly but professional. She made us feel at home immediately! The room was so clean!! The bed so comfortable!! We were in the handicapped room and the shower was easy to use and so clean!! In the morning the manager, Amanda was there and went out of her way to help us!! The other girl at the desk was so wonderful....her name was Angel, and she was like an angel for Holiday Inn!! They recommended a wonderful place to eat dinner, we loved the food!! We both felt at ease and the staff was so friendly and accommodating!!! Top notch hotel!! Any time we can we will stay again!!
November 18, 2013
Rated 5.0 out of 5.0 by Johnnyfrank71 Fantastic personnel
my family had a reunion at this motel, everything was absolutely perfect, the staff overwhelmed us with kindness and every need we required was provided.
All personnel was super friendly with a smile greeting us, the breakfast was super good.
I particularly want to mention 3 people Angel, Tyrone, and Jessica, Holiday Inn is blessed to have such quality personnel on their staff.
November 11, 2013
Rated 5.0 out of 5.0 by Richard33 Much nicer than most Holiday Inn Express I've stayed at!
This is a beautiful Holiday Inn Express. Looks very new. Very well designed and decorated. Very conveniently located to the Freeway, yet far enough off to avoid highway road noise. Right next to the convention center and a water park (if you have kids). Has a nice indoor pool and exercise area. Many restaurants nearby.
PLUSES: I like that they have a NO pets policy at this location; (unlike other HIE and La Quintas I've stayed at#. I love my pets, but don't wish to share my hotel rooms with other's pet, thank you very much. Pets DON'T belong in hotel rooms, dangit! Okay; enough of my ranting. Staff nice and helpful.
MINUSES: My main gripe about HIE hotels is the mattresses. No exception here. My room shower and sink had VERY low water pressure. I found a plastic candy wrapper #not mine# on my floor just under the edge of the bed spread, and part of the bed skirt at the head end had some mysterious liquid spilled on it at one time #badly and very visible stain#. I was on the third floor, however, I keep hearing an air conditioning compressor #or something# cycling on an off from downstairs keeping me awake #I'm a very light sleeper anyway)! Breakfast buffet very nice, but the pancake maker was empty, no fat free milk, and and no bananas!
I would definitely stay here again.
I would definitely stay here again.
November 11, 2013
Rated 5.0 out of 5.0 by Rose71701 Great Overall Stay
This is my first time staying at a Holiday Inn Express, and it won't be the last! I looked for a hotel through my employee discount program for my stay in Texarkana for the Susan G. Komen Breast Cancer Walk on October 19. I first thought about getting one close to the mall and shopping centers, but decided since the Four States Fairground was on other side of town would look for a hotel closer to the events. I booked the Holiday Inn Express East and I was welcomed when I walked in the door by the hotel associate, Tyrone. He had the most pleasant, cheerful personality of any person I've ever experienced. He answered all of my many questions about where to find ice, breakfast the next morning, how to get back around to the fairgrounds, etc. We're having a family reunion next year and I plan to recommend this hotel for our 3 day stay!!
October 24, 2013
Rated 4.0 out of 5.0 by Safety247 Nothing but excuses
One of the most important things I look for to relax is the whirlpool/hot tub. I've stayed at this hotel multiple times for several days each trip and each time the tub was not heated. I got several excuses including waiting a week for a thermostat. Each day they said it would be operational tomorrow. another time they said maintenance people were working on it. it always "just developed the need for maintenance." I'm here again now and it's the same story. The maintenance people will work on it. I'm tired of excuses. I stayed here because a major company I do business with uses it. BUT... I'm making plans to avoid this property in the future. If a whirlpool is important to you stay somewhere else.... there are other IHG properties in the immediate area to choose from.
October 21, 2013
Rated 3.0 out of 5.0 by 22Fred The newer neighbors are a better deal
Hotel is a bit rough for how new it is. Hopefully the new owners will fix it back up or the neighboring hotels will be a better option. The treadmills were defective, no HBO and lacking general maintenance.
October 21, 2013
Rated 3.0 out of 5.0 by TurboTech Ask for Mary
I travel with work quite a bit, I use IHG and one other hotel chain almost exclusively; I can’t remember when the time was that I stayed at a Holiday Inn or H I Express that did not have a mini fridge, with job it’s the one luxury I insist on.
When my room was booked by my company they did not give them my IHG rewards number, when I checked in I gave the young man at the desk my rewards number, he checked me in with recognition of my rewards status. When I found the room did not have a mini fridge, I requested another with one, and was told none were available.
Often I put in long hours on the road, this was no exception, I checked in Thursday night, and after working all day Saturday and seeing the “other chain” out of window at night when I wrote my reports, it was time for a change. I went down to the front desk and asked Mary if I could possibly get a fridge for the room, she replied yes she could, but since I was a Platinum rewards member would I rather move to suite with a fridge instead. Since I had decided that I move to the “other chain” the next day, if I good not get the issue resolved, I was delighted to make the change, the wireless internet even worked better!
I gave the review an “average” instead of a “poor” thanks to Mary, she did an outstanding job to make the rest of my stay a “great” one every time I saw her, when I come back I will be sure to ask for her!
October 20, 2013
Rated 1.0 out of 5.0 by holiday1969 room had musty odor
really need to do something about odor in hallway and rooms
October 16, 2013