Rated 4.5 out of 5 by 49
Rated 4.0 out of 5.0 by Heykug Great accommodations but terrible front desk service!!
We stayed here for one night July 12th, and knowing I would be in town on a tight schedule I called to request an early check in. The lady on the phone was very short with me, even after I offered to downgrade my room for an early check in, and rudely assured me my room would be ready in half an hour. After arriving nearly 45 minutes later, there was no desk attendant; we stood there for 10 minutes when "Ms. Diana" poked around the corner and says "Yes?!?" I told her I had called and she laughed at me and replied that it hadn't been 30 minutes and "don't you realize people take lunch breaks?" I quietly offered to wait, and 15 minutes later she walked to the counter and rudely asked if I had my credit card. She had me initial and sign a receipt and never spoke another word to me. Getting bad service on a Holiday Inn was a first for me. I assure you, if I ever go back, I'll make sure "Ms. Diana" isn't working. Truthfully, I'm not even sure she is a desk attendant. The AC never seemed to quite cool the room down, but we weren't uncomfortable. We enjoyed our tiny stay there despite the unnecessary rude service and check in.
July 16, 2014
Rated 3.0 out of 5.0 by MJR0425 Laundry Service Disrupted
I have been going to this property for the last 8 years. This past experience really disturbed me. i always have laundry turned in. This last time i was told that the person doing the laundry service ceased doing it and that there was no other optiion at this time. My response was for the hotel to go down the street and turn it in somewhere. They said this wasn't possible. Really? That shows poor customer service. Another issue was having house keeping banging on doors like clock work at 0800 every morning. A little early I thought. I would like to say that Miss Diana working the desk volunteered to do my laundry. i took her up on it. She was great.
July 14, 2014
Rated 5.0 out of 5.0 by JooJoo2014 HOSPITALITY AT ITS BEST
Was in the hotel business for many years. I don't try to critique other hotels when I travel but I, however, DO notice when a stay is pleasant and when the staff goes out of their way to accommodate. Your hotel in Texas City was a great place to stay for a last minute trip. I appreciate that, so far, every Holiday Inn I've ever stayed at maintains a quality standard; I have stopped staying at some brands because I never knew what I'd get, how old the property looked, how friendly the staff would be. Different management companies and owners without a brand who assures consistency lose my loyalty. My little family and I look for HI Express first when we travel. Texas City was great.
July 11, 2014