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Rated 4.4 out of 5 by 67 reviewers.
Rated 4.0 out of 5.0 by Friendly staff - but issues with tax exemption Friendly staff - and the experience here is typcial of the HIE experience with one exception - the staff was a bit flummoxed by my request for tax exemption (as I was here on Federal Government business at the Federal Government hotel rate). Upon check in they were unsure how to process the tax exempt form, and said a manager would attend to it before my departure, but, upon check out, this was still unresolved and another staffer was also flummoxed and said they would still have to refer this to a manager. This is a not-uncommon type of hotel stay and some basic training should help to aquaint staff with this prcocess. It's not THAT complicated - other HIE's handle this with ease. Other than that it was a fine stay. I would recommend this hotel. October 22, 2014
Rated 5.0 out of 5.0 by Great Staff Staff members present at the desk at time of check in (around 3 pm) were Tracy and Jacob. Both were very knowledgeable and professional but the woman, Traci was the one who exceeded her duties and made you feel like we were all family and was happy to work there at the hotel. We were there to catch a cruise out of Galveston the next day and all staff made it a very comfortable stop in our plans. Will definitely stay again with ya'll. October 17, 2014
Rated 1.0 out of 5.0 by Problem with the staff The Holiday Inn was nice. Poor service from Manager and some desk clearks. October 7, 2014
Rated 4.0 out of 5.0 uncomfortable Air conditioning didn't stay cold enough, room was supposed to be changed over into my name for rewards points October 7, 2014
Rated 5.0 out of 5.0 by great cinnamon rolls very clean and very friendly and welcoming front desk. large room with great bed and air. October 7, 2014
Rated 5.0 out of 5.0 by Clean and Quiet Room was very clean and up to date. Bathroom was equally clean as the room. It was nice to have a microwave, sink, and refrigerator available. September 24, 2014
Rated 5.0 out of 5.0 by Great Service I always stay at this hotel when I am in the area. The staff are so friendly and helpful. I feel welcome and at home the minute I walk in the front door. I know that the rooms will always be clean and comfortable and the breakfast and all day coffee service are great. September 21, 2014
Rated 1.0 out of 5.0 by Water went off in the middle of a shower While we have stayed here many times before and found the facility excellent, we cannot in good conscience say the same this time. Furniture was dusty, the refrigerator was not cold, both telephones were broken, and lastly the water went off while my husband was taking a shower. He was completely covered with soap and he contemplated leaving the room in just a towel to jump in the outside pool to rinse off as we were leaving soon for our cruise. I had to use my cell phone to call the front desk. After some time, the water came back on. I complained to the front desk lady, who said the Manager would be informed and get back to me. I've heard nothing since. Shocking because this is otherwise a choice hotel. Staying at a hotel the night before our cruise out of Galveston has become an anticipated joyful experience. This time it was a disaster in room 418 September 21, 2014
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