Rated 4.4 out of 5 by 75
Rated 5.0 out of 5.0 by Steve8874 conveinient for cruise
Stayed her night before cruise. This is a good place for overnight before cruise. Close to terminal, nad good breakfast.
December 15, 2014
Rated 5.0 out of 5.0 by ddieters Nice Place
This hotel is a very nice property with very nice people. It is priced to market but the market seems a little high for what is in the area. Little too far to the island or Houston.
December 8, 2014
Rated 5.0 out of 5.0 by HarleyRiderMcAllen Awesome Hotel
This was the first time staying at this Hotel. It was located in a convenient location. Very clean, staff was awesome, room was clean, bed was awesome. Would stay here anytime in area.
November 24, 2014
Rated 5.0 out of 5.0 by wormshocker Nice convenent place to stay
I stay at this Holiday Inn Express every time I am in the Texas City area. Staff is always friendly and make me feel right at home.
November 24, 2014
Rated 5.0 out of 5.0 by Steeler63 Great service,Large Room
Very large room, comfortable bed,very very clean each day.I really enjoyed my stay and i"ll be back.
November 19, 2014
Rated 3.0 out of 5.0 by Janese357 Good Location, Friendly Staff
I come to TX monthly on business so location is very important. This hotel is easy to get in and out of and close to the plants I call on. Very friendly staff and comfortable room however the internet access is very poor if you need to conduct business from it. I recommend you request a room that doesn't have a flood light shining on your window if you like your room dark.
November 18, 2014
Rated 5.0 out of 5.0 by huney Richie
The decor in the lobby is pleasant to the eye. Clean laundry area, also the public rest room were clean with a nice smell. The breakfast is always fresh and clean. The people at the front desk were helpful.
November 16, 2014
Rated 1.0 out of 5.0 by eg23 Billed for Room I Never Occupied
Upon arrival and check-in (mid-afternoon on October 24th) and going to my assigned room, I found it filled with a strong odor (as if someone had been cooking pork or fish). I requested and was quickly assigned a new room. I mistakenly thought everything was fine.
HOWEVER, upon reaching the newly assigned room, I noticed that it had no bathtub. Because I have a medical condition that requires me to soak a repaired tendon (from an old surgery), I returned to the front desk to explain the problem. The desk clerk, Jacob, informed me that ONLY TWO Rooms in the ENTIRE hotel have bathtubs, and that neither was available.
So for me, staying at this hotel was no longer an option. HOWEVER, the desk clerk said that if I chose to leave and stay elsewhere, I would still be charged for the room because I had made my reservation in advance and it was "non-cancellable." I tried to explain that my issue had nothing to do with the advance reservation, and was based solely on my not being provided a room that could meet my needs.
I asked to speak to the manager (Tracy). The desk clerk said the manager had left for the day and refused to call her, telling me that Ms. Jackson refuses to accept calls after her working hours.
My luggage was never taken off the luggage cart, and I never stepped more than 3 feet into the hotel room.
Since I could not speak to the hotel manager, I hand-wrote a letter to her, gave it to the desk clerk, and left to find a hotel with bathtubs.
I found another hotel (HI Express) about 15 miles away that had very pleasant staff members -- and bathtubs. Those folks expressed surprise when I asked if their hotel rooms have bathtubs, and expressed amusement when I explained why I was asking such a question.
I called and spoke by phone with the manager (Tracy) after she returned to work on October 27th, 2014. She confirmed that she doesn’t accept calls from her staff or from hotel guests after she leaves work. She also told me she had the authority to refund the charges, but refused to do so because it would "overrule the non-cancellation policy.” She could not seem to understand that my issue had nothing to do with the room reservation, and had everything to do with a bona fide need for a common amenity/furnishing that is typically found in hotel rooms.
The following day I sent an email to the property/franchise owner (Raschle) but have never received a reply. Based on not getting a response from the franchise owner, I have now filed a report with my credit card company disputing the charges.
Beware of this Holiday Inn site.
October 31, 2014