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Rated 4.5 out of 5 by 49 reviewers.
Rated 4.0 out of 5.0 by Great accommodations but terrible front desk service!! We stayed here for one night July 12th, and knowing I would be in town on a tight schedule I called to request an early check in. The lady on the phone was very short with me, even after I offered to downgrade my room for an early check in, and rudely assured me my room would be ready in half an hour. After arriving nearly 45 minutes later, there was no desk attendant; we stood there for 10 minutes when "Ms. Diana" poked around the corner and says "Yes?!?" I told her I had called and she laughed at me and replied that it hadn't been 30 minutes and "don't you realize people take lunch breaks?" I quietly offered to wait, and 15 minutes later she walked to the counter and rudely asked if I had my credit card. She had me initial and sign a receipt and never spoke another word to me. Getting bad service on a Holiday Inn was a first for me. I assure you, if I ever go back, I'll make sure "Ms. Diana" isn't working. Truthfully, I'm not even sure she is a desk attendant. The AC never seemed to quite cool the room down, but we weren't uncomfortable. We enjoyed our tiny stay there despite the unnecessary rude service and check in. July 16, 2014
Rated 3.0 out of 5.0 by Laundry Service Disrupted I have been going to this property for the last 8 years. This past experience really disturbed me. i always have laundry turned in. This last time i was told that the person doing the laundry service ceased doing it and that there was no other optiion at this time. My response was for the hotel to go down the street and turn it in somewhere. They said this wasn't possible. Really? That shows poor customer service. Another issue was having house keeping banging on doors like clock work at 0800 every morning. A little early I thought. I would like to say that Miss Diana working the desk volunteered to do my laundry. i took her up on it. She was great. July 14, 2014
Rated 5.0 out of 5.0 by HOSPITALITY AT ITS BEST Was in the hotel business for many years. I don't try to critique other hotels when I travel but I, however, DO notice when a stay is pleasant and when the staff goes out of their way to accommodate. Your hotel in Texas City was a great place to stay for a last minute trip. I appreciate that, so far, every Holiday Inn I've ever stayed at maintains a quality standard; I have stopped staying at some brands because I never knew what I'd get, how old the property looked, how friendly the staff would be. Different management companies and owners without a brand who assures consistency lose my loyalty. My little family and I look for HI Express first when we travel. Texas City was great. July 11, 2014
Rated 5.0 out of 5.0 by amenities Everything was wonderful, except the pool water was way too salty. If they would change that i would classified it with a #10. But even with that its still a wonderful hotel and i would book it again. July 7, 2014
Rated 5.0 out of 5.0 by Great Value for the area If you like the Galveston Area and don't want to spend a fortune on rooms than this is your spot. The room was spacious with all the amenities of home. Full cable with big modern flat screen television, refrigerator, and microwave. Full breakfast available, and the staff was awesome!! One word of caution, the entrance, and exit to the property can be confusing. Look closely at a map to avoid a long drives towards Houston if you're heading to Galveston. July 3, 2014
Rated 4.0 out of 5.0 by Great Stay in Texas City! This was a great centralized location having visited both Boardwalk of Kemah, and Schilterbahn of Galveston. Affordable, clean, and with a very nice/helpful staff. We had some trouble getting off/on the freeway, but we quickly adapted to the freeway system. Stay under the speed limit, we noticed alot of State Troopers patrolling the freeway. It was in close proximity to restaurants, gas stations and an outlet mall....just in case. Happy safe travels! July 1, 2014
Rated 4.0 out of 5.0 by Good stay I enjoy staying here. I like the little things like the elevator being open on the ground floor. I would like carry out bags for breakfast on the go. Maybe offer small bottles of water. June 30, 2014
Rated 3.0 out of 5.0 by Good location and comfortable beds Pros - Staff was great, beds were comfortable and good location. Cons - No ottoman in room to get comfortable. No bottled water offered. You have to purchase water from machines. Dining room is very nice for ADULTS only. It only has tall tables and chairs, which would not be accommodating to families. June 29, 2014
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