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Rated 4.4 out of 5 by 71 reviewers.
Rated 5.0 out of 5.0 by great cinnamon rolls very clean and very friendly and welcoming front desk. large room with great bed and air. October 7, 2014
Rated 5.0 out of 5.0 by Clean and Quiet Room was very clean and up to date. Bathroom was equally clean as the room. It was nice to have a microwave, sink, and refrigerator available. September 24, 2014
Rated 5.0 out of 5.0 by Great Service I always stay at this hotel when I am in the area. The staff are so friendly and helpful. I feel welcome and at home the minute I walk in the front door. I know that the rooms will always be clean and comfortable and the breakfast and all day coffee service are great. September 21, 2014
Rated 1.0 out of 5.0 by Water went off in the middle of a shower While we have stayed here many times before and found the facility excellent, we cannot in good conscience say the same this time. Furniture was dusty, the refrigerator was not cold, both telephones were broken, and lastly the water went off while my husband was taking a shower. He was completely covered with soap and he contemplated leaving the room in just a towel to jump in the outside pool to rinse off as we were leaving soon for our cruise. I had to use my cell phone to call the front desk. After some time, the water came back on. I complained to the front desk lady, who said the Manager would be informed and get back to me. I've heard nothing since. Shocking because this is otherwise a choice hotel. Staying at a hotel the night before our cruise out of Galveston has become an anticipated joyful experience. This time it was a disaster in room 418 September 21, 2014
Rated 4.0 out of 5.0 by Breakfast Coffee was hot and ready. Eggs were the same style for all 6 days, gravy was inconsistent and mostly no flavor. Breakfast was cold every day. September 8, 2014
Rated 4.0 out of 5.0 by Good choice ! I was visiting the NASA Area and the Galveston Area, this hotel is 15 minutes away from both places. There are also several Outlet Stores close to the Hotel. Plenty parking, security cameras, a lot of restaurants. Great food during breakfast. The staff were very attentive. In short I felt like a King. I'll come back soon to the same Hotel. September 4, 2014
Rated 5.0 out of 5.0 by comfortable and clean The manager made it a point to make sure we were happy with our rooms and apologized for not being able to upgrade us to suites because of the full occupancy and our late reservation. Very professional and friendly. Made us feel very welcome and appreciated. September 3, 2014
Rated 5.0 out of 5.0 by Like a home away from home. Our families came together for a special family reunion and our stay was wonderful. To us it felt like "a home away from home". We have already made reservations for next year. August 28, 2014
Rated 3.0 out of 5.0 by Ok, not great though Plus side= Hotel was very clean, Maid service was excellent! Bad Side= No pool towels provided. You have to use your room towels and front desk gets upset when you ask for more towels. Breakfast was missing items that other Holiday Inn Express's have (greek yogurt, oatmeal cups, red berries cereal, etc) Also there is no breakfast attendent. August 26, 2014
Rated 5.0 out of 5.0 by Great Value! I was not expecting much but found the staff to be very informative and friendly . The rooms where clean and up to date with the times. Well worth the visit, and I would recommend if staying in the area. August 17, 2014
Rated 4.0 out of 5.0 by Great Stay I enjoyed my stay at the HIE TX City. I needed to get some work done for a meeting in the area and the floor was quiet and the room was very comfortable even though it was the last room and also an ADA room. Overall great experience. August 13, 2014
Rated 5.0 out of 5.0 by Good value for the area and excellent front desk staff. The price for the location was reasonable and the service provided by the front desk staff was wonderful. They were very friendly and helpful with information and accommodations. August 7, 2014
Rated 5.0 out of 5.0 by Great service, clean and comfortable facilities. Our stay at this Holiday Inn was wonderful! The staff was very friendly and welcoming upon our arrival. The facilities were very clean and the room was spacious and comfortable. August 6, 2014
Rated 5.0 out of 5.0 by Good for the price Good hotel for the price. A little confusing to find via Tom Tom GPS. July 24, 2014
Rated 4.0 out of 5.0 by Great accommodations but terrible front desk service!! We stayed here for one night July 12th, and knowing I would be in town on a tight schedule I called to request an early check in. The lady on the phone was very short with me, even after I offered to downgrade my room for an early check in, and rudely assured me my room would be ready in half an hour. After arriving nearly 45 minutes later, there was no desk attendant; we stood there for 10 minutes when "Ms. Diana" poked around the corner and says "Yes?!?" I told her I had called and she laughed at me and replied that it hadn't been 30 minutes and "don't you realize people take lunch breaks?" I quietly offered to wait, and 15 minutes later she walked to the counter and rudely asked if I had my credit card. She had me initial and sign a receipt and never spoke another word to me. Getting bad service on a Holiday Inn was a first for me. I assure you, if I ever go back, I'll make sure "Ms. Diana" isn't working. Truthfully, I'm not even sure she is a desk attendant. The AC never seemed to quite cool the room down, but we weren't uncomfortable. We enjoyed our tiny stay there despite the unnecessary rude service and check in. July 16, 2014
Rated 3.0 out of 5.0 by Laundry Service Disrupted I have been going to this property for the last 8 years. This past experience really disturbed me. i always have laundry turned in. This last time i was told that the person doing the laundry service ceased doing it and that there was no other optiion at this time. My response was for the hotel to go down the street and turn it in somewhere. They said this wasn't possible. Really? That shows poor customer service. Another issue was having house keeping banging on doors like clock work at 0800 every morning. A little early I thought. I would like to say that Miss Diana working the desk volunteered to do my laundry. i took her up on it. She was great. July 14, 2014
Rated 5.0 out of 5.0 by HOSPITALITY AT ITS BEST Was in the hotel business for many years. I don't try to critique other hotels when I travel but I, however, DO notice when a stay is pleasant and when the staff goes out of their way to accommodate. Your hotel in Texas City was a great place to stay for a last minute trip. I appreciate that, so far, every Holiday Inn I've ever stayed at maintains a quality standard; I have stopped staying at some brands because I never knew what I'd get, how old the property looked, how friendly the staff would be. Different management companies and owners without a brand who assures consistency lose my loyalty. My little family and I look for HI Express first when we travel. Texas City was great. July 11, 2014
Rated 5.0 out of 5.0 by amenities Everything was wonderful, except the pool water was way too salty. If they would change that i would classified it with a #10. But even with that its still a wonderful hotel and i would book it again. July 7, 2014
Rated 5.0 out of 5.0 by Great Value for the area If you like the Galveston Area and don't want to spend a fortune on rooms than this is your spot. The room was spacious with all the amenities of home. Full cable with big modern flat screen television, refrigerator, and microwave. Full breakfast available, and the staff was awesome!! One word of caution, the entrance, and exit to the property can be confusing. Look closely at a map to avoid a long drives towards Houston if you're heading to Galveston. July 3, 2014
Rated 4.0 out of 5.0 by Great Stay in Texas City! This was a great centralized location having visited both Boardwalk of Kemah, and Schilterbahn of Galveston. Affordable, clean, and with a very nice/helpful staff. We had some trouble getting off/on the freeway, but we quickly adapted to the freeway system. Stay under the speed limit, we noticed alot of State Troopers patrolling the freeway. It was in close proximity to restaurants, gas stations and an outlet mall....just in case. Happy safe travels! July 1, 2014
Rated 4.0 out of 5.0 by Good stay I enjoy staying here. I like the little things like the elevator being open on the ground floor. I would like carry out bags for breakfast on the go. Maybe offer small bottles of water. June 30, 2014
Rated 3.0 out of 5.0 by Good location and comfortable beds Pros - Staff was great, beds were comfortable and good location. Cons - No ottoman in room to get comfortable. No bottled water offered. You have to purchase water from machines. Dining room is very nice for ADULTS only. It only has tall tables and chairs, which would not be accommodating to families. June 29, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay in Texas City I can highly recommend this hotel because of its cleanliness, breakfast buffet, amenities in the room, and the quality of service. I had difficulty getting from I45 to the hotel. Be sure you read carefully the directions to the hotel printed on the emailed confirmation sheet. June 26, 2014
Rated 5.0 out of 5.0 by Great Stay We stay with Holiday Inn and Holiday Inn Express as much as possible when traveling. We had reserved 2 nights at this location. The plan was Galveston Beach relaxing getaway, which was very disappointing. Mucky dirty water and that seaweed wash disgusting. When I expressed my unhappiness at our choice of beaches the staff person, Diana, helped and let us out of our second night. We were grateful! The time was after check out and I know they may not have had to do this for us. The bed was very comfortable, the location was quiet and clean. I recommend this location. I, however, can not recommend Galveston as a clean relaxing beach. June 19, 2014
Rated 5.0 out of 5.0 by Great, sleeping like angels on a cloud The have an amazing great experience in this hotel. The bed, bedding, sparking white. The pillows were soft and the bed soft and firm at the same time. We wish we have the same at home. The staff were nice, we asked for 2 extra pillows and they delivered it in no time. Big room, clean bathroom and all the different HBO channel for free ! We just simply enjoy staying in the bed watching movies. June 16, 2014
Rated 5.0 out of 5.0 by clean room, nice staff the whole experience was wonderful and I will be staying there again June 16, 2014
Rated 5.0 out of 5.0 The almost perfect hotel experience Staying at the Holiday Inn Express in Texas City, Texas was the almost perfect hotel experience. There was only one thing that bothered me, I asked the front desk clerk for extra coffee packages for the second morning. The clerk was not busy, and they said "I think they're in that drawer", but I discovered that they weren't. By that time the clerk was dealing with a customer so I didn't ask them again. I wish the clerk would have helped me. Other than that, no complaints at all. June 12, 2014
Rated 5.0 out of 5.0 by Very clean and great breakfast!! When you travel with your family you want to feel as at home as possible. You also want a breakfast that is more than just donuts and sugary cereals. This breakfast was amazing: eggs, bacon, sausage, biscuits, gravy, cereals, breads, boiled eggs, yogurt, juices, fresh coffee and more!! Rooms were clean. There were ample amount of towels in the room and it was great having a fridge and microwave. Plus, a bonus that the hotel is so close to the outlet malls and Bucky's. Really enjoyed our stay and we will be back! June 9, 2014
Rated 5.0 out of 5.0 by Large room, 42 in TV, quieter environment This hotel has nice options for a larger floor space, bigger tv than most hotels I have stayed at 42". Plus it also isn't so crowded. I would like to see more options for breakfast, particularly for items on the go. May 28, 2014
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