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Rated 4.2 out of 5 by 168 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed and great service. Great stay, convenient to several shops and stores, easy to find. It is great that they are a pet friendly hotel, our animals are like our children, they were as welcome as we were. The parking lot is big with many trees to help with shade. Also steps away from a beautiful park. September 27, 2014
Rated 5.0 out of 5.0 by Great location and easy to find I found this hotel a very reliable choice and was taken care of by a considerate and hospitable staff eager to assist with all my requests. Centrally location and was only a short walk to Spanish Springs and a small lake to relax at. September 23, 2014
Rated 4.0 out of 5.0 by Clean and quiet. Nice staff. Stayed 5 nights. Room was quite and comfortable. Staff was nice and location is great. Easy walk to the downtown square. September 13, 2014
Rated 1.0 out of 5.0 by Worst room This might be the worst room that I have stayed in the US. Room was very musty smelling. Not just a faint odor, but an offensively strong odor. The humidity in the room was so high that the carpet and bed felt wet. No one would. One exam the room. Went to the front desk and was given a key to a second room that was no better. Noticed that when I went out of the hotel and cane back in, there was an odor even in the lobby. There is definitely an HVAC issue with this hotel. Saw it was recently sold. Delayed maintenance? The one night I stayed dave me a horrible sinus headache. Not an issue I usually had. Cancelled my reservation and cancelled a 2nd room that I had reserved for my parents. Went to Similar level hotel in the area and had a wonderful stay. Will never return to this Holiday Inn Express. It makes me question the brand. If I was in the corporate office, I would not want my name associated with this hotel. My guess is that it soon will be unbranded. August 31, 2014
Rated 5.0 out of 5.0 by great stay love everything about this hotel the staff is very welcoming and accommodating! August 29, 2014
Rated 5.0 out of 5.0 by Awesome staff and a great stay Booked a last minute stay at this hotel and it was wonderful. Front desk staff was beyond friendly, and super helpful. Room was large, clean and decently appointed. Housekeeping left us a nice welcome note, what more could you ask for! I personally found the bed a little hard, but my other half loved it. Pillows were great, towels were soft. August 28, 2014
Rated 4.0 out of 5.0 by Great Value for the Price Our softball team enjoyed staying at the Holiday Inn Express. The rooms were comfortable and clean and the pool was very inviting, however, we played ball so much we didn't get a chance to use it. The continental breakfast was more than we expected and delicious! There was plenty of room for our team to gather. We will definitely stay here again. August 28, 2014
Rated 5.0 out of 5.0 by Great service and staff The staff were all very friendly and helpful. They really cared about all the guests and greeted everyone. This Holiday Inn Express was as good as any motel/hotel we have stayed in in the last several years. We really enjoyed it. Thank you! August 27, 2014
Rated 1.0 out of 5.0 by LOUD I would not recommend this holiday inn,loud a/c,poor views,beds and floor creaked,etc.etc. August 27, 2014
Rated 4.0 out of 5.0 by Another good experience! This is about the fifth time we've stayed here. Very consistent and reliable quality. It is a good choice for your stay in The Villages. August 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed, great location Had great room, nice and dark. Bed wonderful. Location great...many restaurants for evening meals, shopping, etc. Lots of outlets for charging phones etc...and I didn't have to HUNT for them! That was great! August 19, 2014
Rated 5.0 out of 5.0 by Good place to stay This is a wonderful hotel, just needs some sprucing up. Pool needs to be cleaned more often and plants around the pool need to be weeded and replanted with new ones. August 18, 2014
Rated 5.0 out of 5.0 by Excellent experience Stayed for two nights on business. The staff was friendly, room was clean, great breakfast and the shower head was incredible! Would definitely stay here again and recommend it to others. August 17, 2014
Rated 5.0 out of 5.0 Very nice rooms and comfortable beds We enjoyed our three day stay and Close to everything we needed. Very very clean rooms, great breakfast, and most of all, all the employees were wonderful to us which made for a wonderful stay. We will definitely be back. Thanks again! August 14, 2014
Rated 5.0 out of 5.0 by Golf week-end This hotel has an excellent welcoming and courteous staff, spacious August 14, 2014
Rated 5.0 out of 5.0 by Friendly comfort Very friendly, clean, and accommodating. Most helpful answering questions and giving info about area, as I was staying multiple nights. Especially the "evening" receptionist, Linda. Thank you very much! August 4, 2014
Rated 3.0 out of 5.0 by Carpet Cleaning While Rooms Are Occupied We stayed 2 nights. The first night was fine. We went out the next morning and came back to the room about noon. The cushions on the chair were up and wet. The desk chair was wet and so was the carpeting. I called the front desk and they transferred me to the manager. Apparently the hotel was having the carpets and furniture cleaned and was even doing this in the occupied room. It was supposed to be dried in 15 minutes but it was far to wet for this. We were supposed to get a notice went we checked in but didn't. The manager tried to explain this to me. I explained that we couldn't sit on the chairs or walk on the floor without shoes on because of everything being so wet. My leather brief case was on the wet floor, my duffle bag and my husband's brief case. The did give us another room, which had been done that morning and the furniture and floor were still wet. So we were moved again to a room that had been done the day before They didn't charge for the second night. Apparently they do this every 6 months. Poor planning and poor execution. The hotel wasn't half full so they could have easily done this in two days without inconveniencing their guests. We were horrified that we had been broken into. It was a very bad experience. This was at the end of 4 days of traveling 1800 miles and moving all of our furnishings and belongings. They also didn't ask for my membership card at check in. August 3, 2014
Rated 2.0 out of 5.0 by poor stay usually a hotel stay is relaxing. WhenI went home I had to sleep an extra day to get caught up because sleep was poor at this hotel service and staff were poor and very unfriendly. they do not go out of thereway or care. when asked for coffee in the lobby, they would just say sorry the pot is empty. so much for 24x7 coffee available in lobby. pillows weretoo soft. snacks from previous guest stay were left in the room kitchen drawers. July 31, 2014
Rated 4.0 out of 5.0 Great staff and location I stayed at The Holiday Inn Express on a business trip and was very pleased with the location and the friendly staff. I was also very pleased with the breakfast that was included, it was much better than I had expected and they keep it open until 10:00am. Unfortunately, my bed wasn't as comfortable as I had hoped and my air conditioning unit was a little loud, although it did keep the room cool. July 31, 2014
Rated 3.0 out of 5.0 by Rooms could use an update. The location is great and the bed was comfortable. The bathrooms need to be updated, especially the shower area. There is also no storage in the bathroom for personal toiletries. July 31, 2014
Rated 5.0 out of 5.0 by Breakfast The lady attending the Breakfast area was very attentive to the area, keeping it clean and well stocked of all items presented. The food was not only appetizing in appearance it was well prepared. My compliments to her. From the Breakfast lady to the Desk Staff all were very professional yet personality appealing as well. Their personal grooming to include the Breakfast Lady as well as the House Keeping lady I met were also very well groomed considering their duties. This gave me the impression that the food was prepared in a very clean enviornment and the rooms were attended to in such a manner that they felt clean and neat as well as looked the same. Thank you for a nice 2 night stay. July 26, 2014
Rated 5.0 out of 5.0 by Fantastic full size pillows I am so happy to see you using full size pillows again, I hated the little things you had for a few years. Also enjoyed my breakfast looking out over the pool with the flowers blooming. This was a very plesant trip. July 22, 2014
Rated 3.0 out of 5.0 by Only if you have to The guest bathroom needs a lot HELP the lobby has a dirty ice cream freezer in it that is half full along with a chip rack that is older than the hotel. They also have some sort of advertising in there breakfast bar concerning land for sale TACKY at best July 21, 2014
Rated 5.0 out of 5.0 by Relaxed Ease of service with attentive and friendly staff. Can honestly say, enjoyed my stay and will book again at HIE. I hope other locations can meet this standard. I cannot say enough good things about the staff. July 17, 2014
Rated 5.0 out of 5.0 by Great Service I went to the area to meet an old friend that I had not seen in 32 years. I was unable to locate The Villages on my GPS so I called the hotel. I told them I was a late arrival and need help locating the hotel. The lady that answered the phone was very friendly and extremely helpful. She told me how to find it on my GPS. When I arrived I was greeted with a big smile and fast service. I asked for a late departure and she made a note in the system without complaint. The front desk staff were always friendly and accommodating. The cleaning staff were the same. I will be going back to the area soon and will be staying at the Holiday Inn Express. July 16, 2014
Rated 5.0 out of 5.0 by Took stress out of first business trip My visit was during the first business trip I took for my newly created business, Wagman Aerials. The inherent stress associated with such a trip was certainly minimized by having a relaxing place to decompress during the trip. The Inn was clean, orderly, and well maintained. The staf was courteous, friendly and knowledgeable about the area. I feel comfortable recommending this location to anyone. July 16, 2014
Rated 5.0 out of 5.0 by Attending a funeraL... I had a happy experience here The staff was amazing...from the phone to in person friendly courteous and very welcoming....the maid service was great and they even left a lovely greeting note July 14, 2014
Rated 3.0 out of 5.0 by Room was dated and dark The guest room suffered from low lighting both in the sleeping room and the bathroom. Removing lamp shades didn't help when trying to see to put on makeup and get dressed. Housekeeping failed to come twice to service our room during our 18-day stay and failed to clean the bathroom an additional day. Front desk employees were quick to supply towels when called upon our return to the room at night. Jennifer at the front desk was extremely helpful when extending our reservation from 10 days to 18 at the last minute. July 11, 2014
Rated 5.0 out of 5.0 by Very nice place to stay This is my third visit to this Holiday Inn Express. The GM David is very kind and hospitable. I stayed with family and children and we all enjoyed our stay. Fitness center and pool are small but it worked. July 10, 2014
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