Rated 4.1 out of 5 by 82
Rated 4.0 out of 5.0 by upupandaway Great Staff
The front desk staff of this facility go above and beyond to assist guests with their requests and needs. The rooms are quiet and the quality for the dollar is great.
October 23, 2013
Rated 5.0 out of 5.0 by Jackie1908 Great Stay, Great Location, Great Service
My parents live in Harbor Hills and my husband and I stay there when visiting. Very clean hotel, great customer service, free breakfast, parking and internet. King room is spacious and comfortable. Location is perfect. Near restaurants and shops.
October 23, 2013
Rated 4.0 out of 5.0 by Nygeno59 What's that smell?
Room had a constant musty odor. Alarm clock from the 1980's. Chair / desk mismatched: chair too low for desk which made for very uncomfortable computer work. Tub drains so slow that there was several inches of water by the end of my shower. I've definitely stayed at better HI's.
October 22, 2013
Rated 4.0 out of 5.0 by bunn had ants in drawers, sheets not changed everyday
manager was very helpful, maid on our floor not very complete in her cleaning
October 11, 2013
Rated 1.0 out of 5.0 by Visitor21 HIG the villages 9-2013
Unfortunately this was the worst HI express I have ever stayed in. The room and facility is somewhat run down. The room had an odd odder, the air conditioning was manual which meant it was always on --no thermostat. We had to leave the room we stayed in due to a dirty bed cover and the King size bed that had a bad spring. When we were moved to another room the sink did not drain correctly, the first towel we used was torn and the shower was extremely hard to operate. We have stayed in other HI facilities and were always pleased but this location needs attention.
October 1, 2013
Rated 5.0 out of 5.0 by sronce1988 Good for travelers who want peace & quiet
It was nice to stay here where the atmosphere was quiet and there were no guests who were excessively loud. I travel nearly every day of the week for my job and need a place to stay where I can have peace and quiet after a long day of work. The Villages gave me just that.
September 30, 2013
Rated 1.0 out of 5.0 by Sleuth Smelly Room
Had a dehumidifier running in the room when we arrived, at one point while we were out it shut off causing the room to have a bad odor upon our return.
The scrambled eggs were over-cooked.
September 25, 2013
Rated 5.0 out of 5.0 by sarjoe Great Service
I love this Hotel, always stay here when in the Villages, a few things I want to mention, the pillows were not as good as they use to be, very lumpy. The pool furniture was in very bad shape rusty and needed some repair. The air conditioner in our room seemed old and not running at its best.
September 5, 2013
Rated 4.0 out of 5.0 by VDiaz904 Good Value, Clean and Comforatable
This hotel is a great value, The check in was efficient, my room choice was available. The room was comfortable, my husband unfortunately caught a cold and spent lots of time in the room but was able to rest very well, The room was quiet, no noise from the street at all. The breakfast was also good, plenty of choices for your morning meal. Would definitely stay here and recommend to family and friends.
August 30, 2013
Rated 5.0 out of 5.0 by mcarno53 Best Hotel for overall experience.
We absolutely loved this hotel and will recommend it to everyone, friends & family alike. Everything about it met our expectations and went beyond. The staff is so friendly and go out of their way to accomodate you. The pool area is lush and has many chairs, the free breakfast is so extensive, your stay practically pays for itself! It is in a perfect spot, right off highway 441 and close to everything. The market square is a short walk away behind the hotel where there are restaurants, bars, shops, movie theaters and free entertainment every night. We came to Florida to visit a grieving relative and ended up with an unexpected wonderful vacation. We love you Holiday Inn Express Hotel & Suites!
August 28, 2013
Rated 1.0 out of 5.0 by Luiso228 Bathroom floor may was durty
The fruit at breakfast was awful, bananas were rotten.
August 26, 2013
Rated 4.0 out of 5.0 by williamo Dogs
Since our last stay you have a new pet friendly policy.
That is probably great for some people but I am not confortable around dogs and am afraid of them. Sorry.
You could at least let them stay in one special area, possibly all on the first floor? We were on the second floor and across the hall was a guest with a dog. This means I have to get on the elvator sometimes with a dog. I am nervous that possibly a dog stayed in our room previously and I am also allergic.
It would be nice to have hotels recognize that not everyone is an animal lover and also have to go outside with people sitting and walking their dogs.
We love coming to the Villages but don't know if we will come there anymore because of the new pet policy.
It's becoming another Key West.
August 21, 2013
Rated 4.0 out of 5.0 by TomCruise25 Clean room and nice TV
I had a great experience at The Holiday Inn Express in The Villages, FL. The room was clean, spacious, and quiet! David greeted us with a smile as we came in and asked if there was anything else he could do to make our stay better! If your looking for a nice affordable place to stay, look no further! Thanks for a the good nights rest!
August 16, 2013
Rated 5.0 out of 5.0 by Fefet Great Service and Excellent Front Desk Staff
My family enjoyed our stay. Your staff make the effort to giveus satisfaction. I will come again any time I am in Central Florida.
August 3, 2013
Rated 4.0 out of 5.0 by Hereagain regular customer
Overall good hotel.
Maybe time to upp date the air conditioners in some room.
July 29, 2013
Rated 4.0 out of 5.0 by snowNC Beautiful Area but hotel fau pas
We loved the area of this Holiday Inn. We were able to stroll outside and down into the "town area". The only complaint was that once we checked in and went to our room we found that we were walking into a gentleman's hotel room!! We were quite embarssed as was he!! Went back down and got another room. The lady said her records showed the room was unoccupied. My husband felt really bady for walking in on the man! (I suppose it could have been worse) I do feel there should have been some compensation & apology even if small.
July 22, 2013
Rated 2.0 out of 5.0 Hotel needs updated
I spent seven nights in The Villages for work. I asked to have my room changed twice during my stay because of the terrible musty, mildew smell. The last room I was given was at least tolerable.
The outdoor pool was filthy with trash and cigarette butts on and near the tables and chairs.
This hotel gets lots of outside foot traffic due to "timeshare" type sales pitches going on in the conference room constantly.
I won't stay here again, Unless serious upgrades are made to this property.
July 16, 2013
Rated 4.0 out of 5.0 by Smith0069 Florida Trip 2013
Our stay started out with our room not being ready at 3:30 PM - even though check in was at 3PM. Room was O.K. - Floor tiles in the bathroom were loose and falling apart and there was a dehumidifier in our room that ran all night. The staff did not even empty it correctly the next morning and our carpet was all wet when we came back (our stay was for 2 nights). This hotel was located in a very upscale retirement community and the staff was very apologetic for any problems. For the price we paid it was sufficient enough for us to just have a bed, shower, and quick breakfast in the morning. If a few problems were resolved, we would stay there again in the future.
July 15, 2013
Rated 5.0 out of 5.0 by AuntieAnn Comfortable beds and great breakfast
Although we were staying in the area for a sad occasion, the HIE made the stay a wonderful experience. I would not hesitate to stay there again, if in the area. Staff was very helpful, and I used the exercise facility early in the morning.
July 12, 2013
Rated 3.0 out of 5.0 by PJK2 Staff very friendly; but property is old and not the cleanest.
Room 315 has issues - bathroom door wouldn't close and the door to the room would not close automatically as hotel room doors are required to do...when leaving the room had to pull hard to make sure door closed. Came back one evening and the door was open.....
Room 321& 315 were not as clean as feel they should be.
We were to have 2 rooms next to each other & I had called a couple weeks before arriving to confirm that...was told by hotel clerk "absolutely; when a person books 2 rooms we always give them 2 rooms side by side"... we didn't check in until after 2:30pm, and did not receive 2 rooms together...instead received rooms down the hall from each other. Was told some people stayed over & that was the best they could give us...also told I should have called directly to the hotel to make my reservation. I had made the reservation online through my priority club membership directly with the hotel... so much for priority club perks....disappointing that they didn't keep 2 rooms together available for us!!
I must say the staff is very friendly though and wants to be helpful. They also provided us a rate discount since we were visiting family in The Villages.
July 6, 2013
Rated 2.0 out of 5.0 by Debbie28 Disappointing
We stayed here in 2002. This time we stayed there for my dad's funeral. What a change since then. The hotel looks run down from what I remember. Our room was on the 3rd floor right next to the elevator. Thought that would be a problem but it was fine, not noisy at all. But you could smell the smoke and the dampness as soon as we walked into the room. We decided to stay in the room as we were only going to be there 2 days.
I had reservations for one room for 2 nights and 2 rooms for one night (one for my sister). When my sister went to check into the second room they told her there was no room reserved under her name or my name. I waited at the front desk for at least 15 minutes for someone to appear to help me. We needed to use the computer in the lobby to make a CD for a presentation. There was no sound and the front desk person said there was nothing she could do. She was not going to make any effort to help us. On the other hand, the people who work the breakfast in the morning were very helpful and accommodating.
The gym is should not be called a gym or fitness room or whatever it is called. There is a treadmill, a cross trainer and a bike. No free weights or other workout equipment.
I would not stay at this hotel again.
June 29, 2013
Rated 5.0 out of 5.0 by tazbandit Great Stay
The staff and hotel were great. Because of the rain, I was there for some baseball games, I got a chance to kick back and relax, in the room. I was very clean and really quiet.
June 29, 2013
Rated 4.0 out of 5.0 by hospitalitycritic13 great location
The worst part about my experience was making the reservation and checkin. The website stated a pet fee of $45 per stay for 2 pets. When I called the hotel she said she didn't know that policy and she would accept $55 even though the site said it was a different rate. I also requested a higher floor. When I checked in she said that "people have allergies so that's not possible sorry" crudely. The location was fine but the staff needs some training. The treats in the lobby were a nice touch. Also ever since I made my reservation I started getting text messages about free vacations. I think the sell your info.
June 26, 2013
Rated 2.0 out of 5.0 by upupandaway Strongest mildew odor I have ever experienced
I stay in Hilton hotels very often. I have never had an experience like this one. The room was large and carpet and drapes appeared new - -- however, the mildew order was SO STRONG. I asked the front desk to have the housekeeping staff to address that - - seemingly no change. I bought aerosol can of room neutralizer and used the whole can - - burned 3 candles in the room and used a plug in air freshener. Two other strangers to me staying in other rooms indicated their rooms also had strong odors.
June 21, 2013
Rated 2.0 out of 5.0 by cootbay Great location and needed facility for family...but?
We have been in the Villages since 1998 and have seen the building of Holiday Inn Express...first time anyone stayed there...
It is a well worn facility..I had to dial up the phone, only to find that
the clerk was the one visiting with a couple of young gentlemen in the drive thru...she saw us come in....she told us that she assisting other clients...sure...right..?
June 19, 2013
Rated 3.0 out of 5.0 by FJK60 Average Stay
This is an old HE, which I was somewhat surprised being that it is in The Villages, which is such a nice place. As far as HE's go, this one is a little below average. Front desk staff were disinterested, or appeared to be upon check in and check out. A little surprising.
June 14, 2013
Rated 5.0 out of 5.0 by DJM1 Great service, comfortable
Had to come up for a sudden funeral. Room was clean and quiet, comfortable. Staff was very friendly and courteous. Breakfast area was clean and offered enough variety. Wall tv available with current news.
June 5, 2013
Rated 1.0 out of 5.0 by nonee room was musty
Unfortunately there was a huge LOUD portable dehumidifier in my room. I turned it off when I was not there but the room became very musty. The bed linens were yellowed with stains. The pool was surrounded by a bed of weeds. Overall this place was a bust. I would NOT stay there again.
May 28, 2013
Rated 5.0 out of 5.0 by mhslakers72 Loved it
This is one of the better Holiday Inn Expresses that we have stayed in. Everything was excellent - couldn't ask for a better place.
May 23, 2013
Rated 4.0 out of 5.0 by Grahame53 US VACATION
Greeting on arrival excellent however no recognition of P. Club member even though 3 rooms for 2 nights
May 18, 2013