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Rated 4.3 out of 5 by 151 reviewers.
Rated 5.0 out of 5.0 by Great Stay The staff and hotel were great. Because of the rain, I was there for some baseball games, I got a chance to kick back and relax, in the room. I was very clean and really quiet. June 29, 2013
Rated 4.0 out of 5.0 by great location The worst part about my experience was making the reservation and checkin. The website stated a pet fee of $45 per stay for 2 pets. When I called the hotel she said she didn't know that policy and she would accept $55 even though the site said it was a different rate. I also requested a higher floor. When I checked in she said that "people have allergies so that's not possible sorry" crudely. The location was fine but the staff needs some training. The treats in the lobby were a nice touch. Also ever since I made my reservation I started getting text messages about free vacations. I think the sell your info. June 26, 2013
Rated 2.0 out of 5.0 by Strongest mildew odor I have ever experienced I stay in Hilton hotels very often. I have never had an experience like this one. The room was large and carpet and drapes appeared new - -- however, the mildew order was SO STRONG. I asked the front desk to have the housekeeping staff to address that - - seemingly no change. I bought aerosol can of room neutralizer and used the whole can - - burned 3 candles in the room and used a plug in air freshener. Two other strangers to me staying in other rooms indicated their rooms also had strong odors. June 21, 2013
Rated 2.0 out of 5.0 by Great location and needed facility for family...but? We have been in the Villages since 1998 and have seen the building of Holiday Inn Express...first time anyone stayed there... It is a well worn facility..I had to dial up the phone, only to find that the clerk was the one visiting with a couple of young gentlemen in the drive thru...she saw us come in....she told us that she assisting other clients...sure...right..? June 19, 2013
Rated 3.0 out of 5.0 by Average Stay This is an old HE, which I was somewhat surprised being that it is in The Villages, which is such a nice place. As far as HE's go, this one is a little below average. Front desk staff were disinterested, or appeared to be upon check in and check out. A little surprising. June 14, 2013
Rated 5.0 out of 5.0 by Great service, comfortable Had to come up for a sudden funeral. Room was clean and quiet, comfortable. Staff was very friendly and courteous. Breakfast area was clean and offered enough variety. Wall tv available with current news. June 5, 2013
Rated 1.0 out of 5.0 by room was musty Unfortunately there was a huge LOUD portable dehumidifier in my room. I turned it off when I was not there but the room became very musty. The bed linens were yellowed with stains. The pool was surrounded by a bed of weeds. Overall this place was a bust. I would NOT stay there again. May 28, 2013
Rated 5.0 out of 5.0 by Loved it This is one of the better Holiday Inn Expresses that we have stayed in. Everything was excellent - couldn't ask for a better place. May 23, 2013
Rated 4.0 out of 5.0 by US VACATION Greeting on arrival excellent however no recognition of P. Club member even though 3 rooms for 2 nights May 18, 2013
Rated 5.0 out of 5.0 by Great property Great property and friendly staff. Very quiet and relaxing. May 15, 2013
Rated 4.0 out of 5.0 by Good breakfast included in the room rate and enough tables for everyone to be seated. Great location if visiting someone in The Villages. The mattress could have been softer and the air conditioner quieter. Why was there a dehumidifier in the room which was noisy and blocked easy access to the bathroom? The toilet could have used a toilet seat. May 13, 2013
Rated 5.0 out of 5.0 by Great overall experience From arrival to my late checkout, everthing was better than I could have hoped for....front desk was super, priority club membership fast tracked my registration, breakfast was hot and tasty & had everthing that I could have wanted. The property looked as though it had recently had renovations since all the common areas including the room was clean and updated, (no worn furniture or carpets or dingy bath appliances...a big plus) Will certainly return here next time we visit the area. May 11, 2013
Rated 4.0 out of 5.0 by Comfortable room and professional service We need to stay for a few days as we were having construction done at our house and need our dogs needed taken care of . The hotel was clean and the room quiet. Everyone slept well. The front desk was very helpful. P by allowing us to come in a little earliers. My only suggestion would be to have a trash can in the back so when we pick up after the dog we can dispose of it not bringing it to the room. We recommend this hotel in the Villages. May 8, 2013
Rated 5.0 out of 5.0 by enjoyed our stay We spent 6 nights and enjoyed our stay. It was within walking distance of the town square. April 26, 2013
Rated 5.0 out of 5.0 by Very helpful front desk people Front desk very helpful. Helped me find places and even helped watch for the tow truck to come as my car would not start April 11, 2013
Rated 5.0 out of 5.0 by Great place to stay while at the Villages. You can walk to Spanish Springs and not too hard to get to Sumpter. The Villages is getting pretty well built up. Traffic can be a problem during Spring Break. Need reservations for dinner. Motel is really nice but time to refurbish. April 8, 2013
Rated 5.0 out of 5.0 by Very nice accomodations My wife and I stayed just one night. We would have stayed more, but we had to get back home. Our stay was very nice and relaxing. The breakfast was just what we needed. I do recommend this motel for anyone. April 8, 2013
Rated 4.0 out of 5.0 by Excellent Stay for the Cost An excellent stay for a surprisingly reasonable cost during our recent "In Season" travels throughout Florida. Nice place!! April 6, 2013
Rated 5.0 out of 5.0 by Excellent property. Reservation & check-in process worked smoothly, Mgmt seemed to be glad we were there.. Driver's car was equipped with a Garmon GPS device and he trusted it explicitly. Garmon could not find property even when the address wa keyed in. March 29, 2013
Rated 5.0 out of 5.0 by What hotel our stay with you was very pleasant. Our car battery died during our stay, and the manager used his own car to give us a jump. I didn't get his name, but what service! Thank you so much. Were planning a visit next year and will be staying with you again. March 26, 2013
Rated 5.0 out of 5.0 by Great Staff and location The manager, Dave and his staff were very friendly and helpful. We will be going back next year. The only issue was that the room to room insulation was not real good. i.e. you could hear the people next door. March 23, 2013
Rated 5.0 out of 5.0 by Well Taken Care of The staff was very courteous and helpful. The location was convenient to my travel plans. March 21, 2013
Rated 2.0 out of 5.0 by Great location Great location. Close to everything The Villages has to offer. Clean rooms but the beds need to be updated March 19, 2013
Rated 2.0 out of 5.0 by Need better customer service Originally tried to check in at 1:30 pm and room was not ready. No problem, went and had lunch. Came back at 3:20 - Check in time is 3pm and the room was not ready. The room was not ready until 4 pm. The front desk person seemed annoyed when we came back, and didn't seem to care. Don't you think that if we tried to check in early, they might have had the room cleaned by 3 pm. Both chairs in the room were broken one got fixed. I am a platinum member and was not recognized as such. Had to ask 2 times to have the AC looked at. I will say that when we asked to extend our stay an extra day the gentleman at the front desk was able to get it done, even though it was peak season. I am planning another trip and am really uneasy about staying at this holiday inn. March 12, 2013
Rated 5.0 out of 5.0 by Front desk staff and manager were great Spent 2 or 3 days a week for 4 months...working nights....they were great working with me so I could sleep during the day. Thanks for all you did!!!! March 11, 2013
Rated 5.0 out of 5.0 by Convenient location and comfortable beds Our beds were comfortable and the room was very clean. Good breakfast and a good location, near restaurants and the Village Square. Our only complaint was there was no recognition of Priority members and no USA Today available, only the Village paper. March 7, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express - The Villages Standard hotel stuff; good room, good bed, clean. Hotel gym was rather weak. 1 treadmill, 1 bike, and 1 elliptical. No weights. Hot tub had a little funky smell (maybe it's just Florida). Above-ground type. . . eh. March 5, 2013
Rated 5.0 out of 5.0 by Rosie Went above and beyond to honor my request to make sure the room was free of any allergens (highly allergic to scents of any kind). Comfortable bed, friendly staff and recognition of priority club members. Newly remodeled room and very quiet. Didn't eat breakfast there do to meeting relatives at another location. Definitely would stay there again. February 24, 2013
Rated 2.0 out of 5.0 by Manager has poor people skills My husband has been a priorty club member for twenty years and this the FIRST Holiday Inn NOT recogzize his extensive travel and use of Holiday Inn over his extended military career and provide a "government rate" As a result, this facility was on the very HIGH end for nightly rates for us. the Manager of the facility was too busy on the phone to converse with us about the requested rate and put a staff person in the position of refusing to recognize a reduced rate. We also belong to Marriot's Club which has a beautiful facility just down the street--guess were dollars will be spent next visit? Wish we would have seen it first! February 21, 2013
Rated 4.0 out of 5.0 by Friendly staff I chose this hotel because it was close to a lot of things. It was very clean and I was able to walk to most places. The front desk manager went out of his way to recommend restaurants for both of us to enjoy. I would use this hotel again if I were in the area. February 19, 2013
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