Rated 4.3 out of 5 by 138
Rated 5.0 out of 5.0 by TGPETE Best Ever
Richard and his entire crew are the BEST. ////////////////////////////
May 21, 2015
Rated 5.0 out of 5.0 by life on the boat nice property
always friendly staff and comfortable accomodations
May 13, 2015
Rated 4.0 out of 5.0 by iorganized I would stay here again.
If you need quiet to sleep, this is not the hotel for you. Doors of other guest and the noise of the AC will keep you awake.
If you're a sound sleeper this is a perfect place for you. Staff is great, rooms are clean. Good breakfast area and choice of food. Pillows are excellent, mattress is very comfortable.
May 13, 2015
Rated 5.0 out of 5.0 by johnnyh2014 Wonderful hotel
I am a regular guest at the Holiday Inn Express in Thornburg and the service is beyond great. The front desk is always pleasant and I'm always greeted with a smile from Barbara. I enjoy the bacon for breakfast and they seem to always make sure I have it. Its good to stop on your travels and know your going to be treated like a valued guest.
May 12, 2015
Rated 2.0 out of 5.0 by Butch25 ample. a bit dingy
had to stay there because of our dog . Great service and the place looked nice from outside. Room was ok, but a bit dingy.
May 10, 2015
Rated 4.0 out of 5.0 by Hspito Front Staff could use some training.
I went on a business trip with 3 co-workers. Overall the hotel was good. However when we checked in, the lady at the front desk mixed the rooms and the credit cards. Later after we tried to get it straight she tried to blame us and whoever reserved the room. Everything was finally straighten out at the end.
On a seperate note when I tried to do laundry I called the front desk to get change. The lady at the front desk (Sam) told me I could get change at the game room. The machine didn't take my $5 bill so I asked her for change, she told me: "I only have five $1 bills". I asked for a different $5 bill. The machine still wouldn't take the money. I asked her for change and she responded "I can't give you change, I might need the change if a customer pays in cash" then she told me I could get change in the gas station across the street. After changing clothes, I went and got change but they only had 4 quarters. When I got back I asked her for quarters and tried to explain her that she just denied change to an actual customer just so she could have change for another customer that might never show up. She then asked me "Are we going to make a big deal about this?" I calmly responded " I'm not, I just want you to understand what you just did" She then went on a rant about how she was going to be there for 12 hours and she could not afford to be without change.
I have been working in customer service for over 15 years. Your job is to please the customer. However in this case it was a lack of customer service and common sense. She denied an existing customer change in case a hypothetical "cash paying" customer arrived. On top of that she had an attitude. At least the rest of the hotel staff were very friendly, especially the ladies attending the breakfast area and the gentlemen who checked us out of the hotel. I truly believe those two should receive customer service training.
April 30, 2015
Rated 5.0 out of 5.0 by timr15 Great Service
Front desk very polite hotel was very clean. somewhat hard to find from the highway
April 28, 2015
Rated 5.0 out of 5.0 by VB2013 Best HI on I-95
Stay here often, always a good experience. Excellent breakfast, and friendly staff.
April 27, 2015