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Rated 4.3 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by Excellent Staff, Service and Comfort We stayed at the hotel for a week during Christmas 2013. The staff was so pleasant, the room so clean and comfortable, and the amenities so plentiful that we stayed again this past August and had the same exact experience. Although the hotel is a little further away from family, we don't mind because it has become our 'place to stay' when we come to VA. You just can't beat the location to shops and access roads. It is the perfect value package! September 23, 2014
Rated 4.0 out of 5.0 by good place to stay I would stay at this hotel again when i am in the area. September 22, 2014
Rated 4.0 out of 5.0 by Great service Barbara was on the front desk when we checked in, she was very nice to deal with. August 28, 2014
Rated 5.0 out of 5.0 by Excellent I love Holiday Inn Express, Everytime I stayed, I had an awesome experience. I wish i could live there sometimes. August 22, 2014
Rated 5.0 out of 5.0 by Front Desk Staff Accolades to the staff. The interstate was closed due to an accident and the staff did a wonderful job of accommodating walk-ins looking for a room. The staff knew exactly what rooms were available and how to best utilize those rooms to best accommodate everyone who walked in. August 20, 2014
Rated 5.0 out of 5.0 by GREAT EXPERIENCE Excellent hotel, Great staff, great service, Fantastic Breakfast. Great Family experience August 13, 2014
Rated 4.0 out of 5.0 by bathroom Needs updated. Regarding this questionaire. . . it is way too long. who ever generated it must have gotten paid based on size not subastance! August 6, 2014
Rated 4.0 out of 5.0 by Nice stay for the price We just stayed here in July and the staff was wonderful. Everyone was very nice and attentive. The breakfast has a nice variety and something for everyone. We liked the look of the room, but feel that the carpets need to be steam cleaned and the bathrooms could use some upgrading. If you would like to avoid hallway noise, I would suggest requesting a room away from the entry door and something not on the first floor. Otherwise, overall it was a nice stay. August 2, 2014
Rated 5.0 out of 5.0 Enjoyed my stay! Enjoyed my stay! I will definitely stop at this hotel again. July 29, 2014
Rated 3.0 out of 5.0 by Nice but noisy Not enough noise abatement, could hear everything going on in hallway on my floor and above floor. Breakfast was good and staff kept things refilled. Staff generally friendly except for person checking us in, maybe she was tired? July 28, 2014
Rated 5.0 out of 5.0 by Enjoyed my stay I stayed at a Holiday Inn at the Beach and this hotel was half the price with twice the amenities! The staff was very attentive and truely made my stay enjoyable. I didnt expect the breakfast to have so many options! We will definitely use this Holiday Inn as a stop when we are driving through! July 28, 2014
Rated 5.0 out of 5.0 by Great Service Helpful and attentive staff who did what was necessary to assist with customers need. July 17, 2014
Rated 2.0 out of 5.0 by One of the worst Holiday Inn Expresses we have been to My husband and I always stay at Holiday Inn Express when we travel, and we have been to several around the country. This location is one of the worst, and we will never come here again. The front staff was extremely rude, and the bathroom fixtures (towel rack, shower curtain rod, etc) were falling off the walls. The breakfast was the norm for HIE and wasn't bad. The price was probably the lowest we have seen for HIE, and it is obvious why. If you need a cheap place to crash, then go here. If you want to go somewhere the staff will be respectful to you and the room isn't falling apart, go somewhere else. July 10, 2014
Rated 5.0 out of 5.0 by great experience We had left Washington and was on the way to Richmond. We chose to stop here and the experience was very relaxing. July 8, 2014
Rated 4.0 out of 5.0 by just a place for a room for overnight This was a place to sleep for two nights that was just OK overall and had good value relative to the area. June 25, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, affordable! I've used this hotel twice when traveling to DC. The room was comfortable, quiet, good internet access and the breakfast has a lot of variety and good quality food. The price is very reasonable and the staff was very friendly. I'd recommend it to anyone who needs a reliable place to crash on their way to DC. June 23, 2014
Rated 5.0 out of 5.0 by great place to spend the weekend Great place to spend the weekend, was able to do some sightseeing and visit friends ... And knowing that i have a clean quiet room to returned to at the end of the day is priceless Thank you for your hositality June 23, 2014
Rated 2.0 out of 5.0 by Find Somewhere Else to Stay Poor customer service. Poor food choices. Fitness center machines don't work. June 22, 2014
Rated 5.0 out of 5.0 by Great price Traveling with a party of 10 including 5 kids is hard to please everyone but we all agreed that this hotel was perfect for us. Has all the amenities of more expensive hotels. Breakfast buffet had a large selection of items, more than advertised. The pool was big enough for all the kids to burn off some energy. Close to the expressway but could not here it. Perfect stop for Northerners traveling to the OBX. June 20, 2014
Rated 5.0 out of 5.0 by Great service and value I had a longer than usual drive on I95S from Maryland. I did not know what to expect when I arrived. I was tired and just wanted to get into the shower and bed. The check in process was so easy and quick. I was in my room within 10 minutes. There is a local restaurant that delivered late night dinner to my room and gave a 10% discount. This is a pleasant place to stay. Almost like staying at home, except they cleaned the room and made the bed ( I do that at home ). My son and I enjoyed our time here. June 19, 2014
Rated 5.0 out of 5.0 by All Good I was made very comfortable at this location, being my first time staying there. ALL personal were great with service. If ever I have to return for a DOD mission in the area of Ft. A.P. Hill, Va. I will book this location. June 18, 2014
Rated 5.0 out of 5.0 by Great Hotel this hotel was awesome. the game room kept me occupied when i was bored. i was here due to work and the staff was really nice. Barbara helped me and showed me how to set up for the points system. nice pool and breakfast cant beat it! June 17, 2014
Rated 5.0 out of 5.0 by Night Audit Your night audit girl was great. Very sweet and helpful. One suggestion to the FD crew- keep your bucket out of reach of the guests as that is full of personal information and their room numbers. June 14, 2014
Rated 3.0 out of 5.0 clean but uncomfortable would not stay again have tried this hotel 3 times and nothing has changed. Very loud, uncomfortable beds poor a/c. on a good note staff was outstanding. June 13, 2014
Rated 5.0 out of 5.0 by Stayed to work the Virginia Renaissance Festival My group stayed here as it was a good hotel conveniently located near the Virginia Renaissance Festival, which we worked at for that reason. It was clean, comfortable and quiet, and the staff were efficient and helpful. June 11, 2014
Rated 5.0 out of 5.0 by Clean and comfortable room Very clean and nice hotel. Excellent location right off of I-95. Very friendly staff especially General Manager Richard. Kids enjoyed game room. We will recommend this hotel to friends and family. June 7, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable, Courteous We enjoyed our stay especially since the staff was so pleasant and went above and beyond. Clean, comfortable rooms and it was quiet. Would definitely stay there again. June 2, 2014
Rated 5.0 out of 5.0 by Good hotel Holiday Inn fulfilled our expectation - we had a good and restful overnight stay. Holiday Inn are traditionally professional and reliable. We booked a room for 4 people - we wish there were 4 towels ready (not 3 only) in the bathroom. However, this is our "routine" towel experience also from many other hotels worldwide :-) June 1, 2014
Rated 5.0 out of 5.0 by Excellent experience!!! I stayed at this hotel not knowing the area or anything about the hotel. I lucked out!! The rooms were very clean and roomy, and the beds are COMFORTABLE!! Don't miss out on the full breakfast that miss Hazel fixes. It is not some continental breakfast. The hot tub and pool were clean and felt great!! The staff couldn't have made my stay any better. It felt like a family environment, but very profesional at the same time From the check in process to the check out, I had nothing but friendly, helpful staff the entire time. Barbara and Hazel in particular stand out to me. Unfortunately, I am dealing with a difficult situation with my son and I live 3 hrs away. This is going to be a long year with many more trips ahead. I will stay NO where else!!! These two young ladies were never to busy to stop and listen, or give me a warm smile and a hello. They went out of there way to make a difficult time for me, more relaxing. Don't think twice about staying here!! You would be missing out. May 28, 2014
Rated 1.0 out of 5.0 by Front Desk Personnel We have stayed at this hotel several times as we play baseball tournaments right down the road.... The lady at the front desk on the evening/night shift is one of the rudest people I think I have ever encountered at a hotel! I will not recommend out baseball team ever stay here again! I am an adult and will never put up with something speaking to me the way she spoke to me, no point in telling the manager as the other 2 ladies there that evening were no different!! Issue was 4 adults in the dining hall watching TV and I guess they felt like we shouldn't be there... We were sitting on the couch and chairs watching baseball and basketball not hurting a thing or bothering anyone, but I guess you are not allowed to do that any longer in this hotel.... All other times we stayed here it was never an issue except now when this lady is working! Horrible customer service! Read the other reviews concerning the night staff and you will see a common theme here at this hotel! May 9, 2014
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