Rated 4.1 out of 5 by 47
Rated 2.0 out of 5.0 by MarkieC Watch out for the noise!
All the rooms here have a Route 95 view and you can hear noise from it through the night. Light sleepers need to bring ear plugs. If you get through that the maids start their 8am shift at 7:45, banging on doors and running the vacuum cleaners into room doors - they want to get done early at any cost. Complaints to the manager brought an apology and that's it. Good breakfast choices, lots of restaurants and shopping 10 minutes north. Beds are very firm - too firm for my taste. Workout room consists of 3 walking/running machines. Free wi-fi was a plus.
August 29, 2013
Rated 4.0 out of 5.0 by Baseballtraveler Good value
Friendly staff. Good breakfast. Room clean but had a slight musty smell. Overall good value.
August 28, 2013
Rated 5.0 out of 5.0 by Drewnini Great place to relax
Very modern and clean. Staff is very efficient and helpful. Rooms are well maintained. I will be back for sure.
August 17, 2013
Rated 4.0 out of 5.0 by Erika80 Friendly and helpful staff!
Great place to stay in. The staff was very helpful and friendly as well as the accommodation very comfortable and clean. Thinking on staying in for my next trip back to Florida.
August 14, 2013
Rated 4.0 out of 5.0 by Pammyjo65 Highly recommend for great value
This was the second or third time we stayed here and it was greatly improved over last time. Staff is friendly and helpful and room was very comfortable.
August 1, 2013
Rated 3.0 out of 5.0 by MommyJ Not the nicest Holiday Inn Express
Staff was nice and friendly. Area was not the best and I probably would have gone further into VA. Room was worn and not very clean. I usually stay at Holiday Inn Express, but this one was worn. We only stayed for one night, so it was fine.
July 27, 2013
Rated 2.0 out of 5.0 by free2beme67 Good customer service, great amenities, clean rooms, but bring ear plugs
The hotel was clean and in good shape. It offered a lot of amenities - pool, hot tub, exercise equipment, free hot breakfast and wireless internet. Our thoughts of a relaxing evening in the pool and hot tub were quickly squashed when we heard all the screaming kids in the pool. The room walls are thin and the doors do not shut quietly. We unfortunately had a lot of poorly chaperoned kids in the hotel; they screamed down the hallways, and were going from one room to another slamming doors. The front desk staff tried to find the chaperone, but with no luck. Although I probably won't return, it wasn't because of the cleanliness of the hotel or the customer service; it was because of the thin walls and other guests. I have to give the staff credit for trying to resolve the situation, and when they couldn't, they made it right in other ways that were satisfactory to me.
July 25, 2013
Rated 5.0 out of 5.0 by AYB1 Great Service
We had stayed here once before and chose this motel when we were in the area again. We especially enjoyed the breakfast and my wife loves the bacon. We had met the breakfast room hostess in August 2012 when we stayed there. She was excellent and I called her "Kentucky". She was still there this time and she immediately recognized us. She has a great personality and we enjoyed the interaction with her as much as the first time. If we happen to be in the Thornburg/Fredericksburg area again we will certainly stay here. This visit to the area for a family death and the management and staff assisted us and my daughter and son in every possible need. They made a difficult time easier. Thank you.
July 19, 2013
Rated 5.0 out of 5.0 by AYB94AYB WONDERFUL
The Hotel Property was Outstanding. Staff was Friendly and Professional.
July 9, 2013
Rated 5.0 out of 5.0 by Clay123 Great front desk help
The whole stay was as good as our first impression with the front desk help. Thank you.
I would highly reccommend it.
July 7, 2013
Rated 4.0 out of 5.0 by Mcfiorisi Very Happy
We are a family of four, two adults, two young boys, 5 & 9, we liked the place so much that we are also staying on our way back north. Thank you. Clean room, beds, good shower, free wii fi, many breakfast choices, late check out, good location.
July 7, 2013
Rated 3.0 out of 5.0 by Sealy Walls like paper
It was clean and nice enough for the price. HOWEVER, the main reason one stays at a hotel is to sleep. Walls are so thin I could hear someone snoring. Also the air conditioner really loud.
Kids in the hall could be heard. Won't be back.
July 5, 2013
Rated 2.0 out of 5.0 by GPrizzle Really poor front desk service
Upon check-in: we had a party of five and there's usually only enough towels for two or three people so I asked if we could have a few more towels. The front desk clerk walked away and came back with a pile of loose towels. I looked at her quizzically and she said, "Do you want me to fold them?" Well, that's usually how it works when you're paying for something but OK...
Later, although we reserved a room with a rollaway bed there wasn't one in our room. We called down and the front desk clerk told us to come and get it. We asked if she could have someone send it up and she refused.
After I got the rollaway bed, I noticed that the sheets for it were literally threadbare.
Adding to our discomfort was that the bathroom did not have an exhaust fan.
We planned on staying at the same hotel on our way back home but we chose a different Holiday Inn Express instead, one that was actually farther away.
June 30, 2013
Rated 5.0 out of 5.0 by stardust nice visit
We really enjoyed our stay. It was very relaxing.The room was very
clean,and the bed was very comfortable. We had a good nights
sleep and a great breakfast.
June 25, 2013
Rated 5.0 out of 5.0 by lgtskin1012 Outstanding
Excellent customer service. Highly recommend. I have referred several people and they were very satisfied.
May 23, 2013
Rated 5.0 out of 5.0 by JeffTn Outstanding Hospitality
Fantastic all the way around. Will stay again any time in the area
May 11, 2013
Rated 3.0 out of 5.0 by lovetotravel46 Request non ajoining rooms
When we checked in around 4:30 PM we were given a lovely room, it had a door to the adjoining room. All was good until around 1 am we were awoken with a start. People were just arriving in the next room. A child started opening and slamming the adjoining doors the parents were yelling quite loudly at the child . They finnally quietened down after about 30 mins or so, fell back to sleep only to be awaken at 5:30 am again by yelling parents and door again being opened and and closed. Adjoining rooms should never be rented to seniors. I told the the young man at the desk in the morning he seemed to brush my complaint aside. I felt he didn't take it seriously.
If I ever stay there again I would insist on a room with only 1 door.
April 4, 2013
Rated 4.0 out of 5.0 by Nikki747 Nice room size and good service
We stayed here on two separte occasions and would select this hotel if we needed one in the area. It's not fancy or glamorous but its a very, very nice, neat, clean and quiet place to stay. There is normally only a few people on staff at the desk so it's not so easy always getting a quick answer at the front desk but when you do reach them they are polite and cordial.
The rooms are a nice size and spaced planned well. They have a microwave and a fridge (which I love personally#.
They provide coffee and coffeemaker in the room in addition to the coffee offered in the breakfast area.
The pool area is nice and well kept, parking is easy and convenient. There is a gas station directly in front of the hotel so you can gas up on your way out. The breakfast area is very nice and they have an excellent breakfast for the price #Free) and the area is clean and well kept. The seating is great, they offer tables and a sofa plus a nice flat screen.
Overall, it's a very nice place to stay!
April 1, 2013
Rated 5.0 out of 5.0 by michael1947 THIS IS OUR ELEVENTH STAY HERE!!
stayed here since it first opened. it is the halfway point to charlotte. always a consistently good experience.
March 28, 2013
Rated 2.0 out of 5.0 by reviewer304 noise and but drainage at tub
It was close to the highway but very noisy.
The drain of the tub was very bad.
March 21, 2013
Rated 5.0 out of 5.0 by ekgg6 Everything you expect in a hotel stay
Clean, comfortable, friendly service. Will stay again!!!!
March 21, 2013
Rated 4.0 out of 5.0 by jets86 Annoying heating, but great service
Heating in room was loud and hard to control.(even when it was turned off, it kept coming on and blowing on fan for a minute or so) Most annoying. On positive side, breakfast was above average and staff was very friendly and attentive.(We mistakenly left a cell phone plug in the socket, and when we contacted the hotel , they promptly returned it to us by mail) Great Service
March 14, 2013
Rated 5.0 out of 5.0 by JJ23 Great for a Quick Stop En Route to Your Destination
Very nice hotel with courteous staff. Just kickoff your sneakers and relax.
March 8, 2013
Rated 5.0 out of 5.0 by tg2114 VA trip
I have stayed at this hotel several times and I will stay several more times. The hotel is always clean and the staff is friendly and helpful.
March 4, 2013
Rated 4.0 out of 5.0 by Ross412 Great hotel but could use some improvement
I think the hotel was great for the price. I stayed there for one night. I was excited about the pool and hot tub. The pool water was warmer than the hot tub which was a buzz kill but odd that the pool was warmer, usually it's the opposite. The staff there was extremely nice and helpful. I thought the heater/air conditioner would make the room either too hot or too cold. It was rough adjusting the temperature. The breakfast was great. Overall great value but the hotel did look a little rundown considering it seems like a new property. It shouldn't look shabby.
February 11, 2013
Rated 5.0 out of 5.0 by russ12345 Russell from Pensacola, FL
Overall excellent hotel. Great staff, Clean and comfortable room, fine breakfast (need grits) and very nice pool.
February 9, 2013
Rated 2.0 out of 5.0 by FrostyFBNC Glaring omissions in service and cleanliness
Stayed in this hotel on very short notice following a weekend trip to Washington DC. First, the rooms booked through ICH customer service we not available when we arrived at the property 3 hours later. The management accommodated us by providing an additional room, but because of our children, it was not an ideal situation to be separated into three rooms. None of the rooms had bedding on hand for the pull out couches when we arrived. Only one complete set of linens was available so we had to make do with extra sheets for comforters/bedspreads and pillows from the king beds.
In the morning during our use of the pool, I discovered dirt and debris behind the basket kept for towels. It appeared as though when the cleaning staff mopped the pool area, they did not usually remove the basket to sweep and mop behind it. The basket itself was clearly rotted, discolored, and badly needed to be replaced. I informed the day time manager about the issues. He expressed regret with the lack of linens, but made no effort to clean up the unattractive pool area. He did claim that a new laundry basket for the pool towels was on order.
January 30, 2013
Rated 5.0 out of 5.0 by Joe100 Friendly staff
I would stay here again on my next trip north.
Friendly and quick check in.
January 4, 2013
Rated 5.0 out of 5.0 by JeffMGA Comfortable Hotel
Hotel was clean with large, clean room. Front desk clerk (Patel) was extremely polite and helpful in getting us settled after a very long day on the road. Overall, a good value and nice location.
January 4, 2013
Rated 5.0 out of 5.0 by Traveler1212 Wonderful stay at a reasonable cost
This location is just off the highway in a perfect location near restaraunts. The staff was friednly and nice. Breakfast was perfect for this location. The room was clean and the bed was heavenly.
January 3, 2013