Rated 4.4 out of 5 by 94
Rated 5.0 out of 5.0 by Caliboy Great Place To Stay! Location Is GREAT!
Hotel is very well maintained, staff is there for whatever you need. The only issue that needs attention is the wireless internet, several times signal was low which resulted in being dropped while on a site. Once this is addressed thisHotel would have no flaws...
November 5, 2013
Rated 5.0 out of 5.0 by heimy everything great
We just finished 10 days of hunting and the room comfort and helpful staff was exactly what we needed.
November 1, 2013
Rated 5.0 out of 5.0 by ChinaDog Would stay here again
Clean, comfortable and nicely decorated. Good smelling shampoo. Good variety of breakfast items including hot foods. Quiet rooms with comfortable beds - firm and soft pillows on each bed!!
October 24, 2013
Rated 5.0 out of 5.0 by Sherman26 Friendly and helpful
I have stayed here on multiple occaisions for several days at a time and I was treated the same the first time I stayed as I have been having been somewhat familiar to the staff...like they've always known me.
The entire staff is friendly and I find the experience very consistent each time I stay.
October 24, 2013
Rated 3.0 out of 5.0 by Binder001 Wifi needs help
I stayed on the first floor. Room 108. The wifi was very hit and miss inside the room.
October 21, 2013
Rated 5.0 out of 5.0 Relaxing Stay
Very clean room, safe & easy to get to. Hotel was very nice, in a great area. Enjoyed the stay!
October 19, 2013
Rated 5.0 out of 5.0 by MOGCathy Great Stay All Around
Travels to Thornton for son's wedding and staying at Hol. Inn Express was perfect. From the helpful Tanya at front desk to Josefa in breakfast room, all was super. Room, bed, food, cleanliness, staff - all good. Location was great for freeway access and lots of stores/shops nearby for last-minute necessities. I would highly recommend your hotel.
October 16, 2013
Rated 5.0 out of 5.0 by UKK8 Large, clean room with good service
Check in with humor was a great start to a good stay. room was larger then average with a nice unit containing the fridge and microwave.
Service was good, fast response to a request for a blanket.
Breakfast was slightly limited in selection, but still fair for the price paid.
We would use this hotel again and would recommend it to others.
October 15, 2013
Rated 2.0 out of 5.0 by JiminyCricket Could have been better
A Platimum member who's not impressed with this hotel. I asked for a wakeup call and didn't get one. Was very late for an important meeting in Denver. When asked why not, the hotel desk said they called and there was no answer. Point: my room was 2 rooms away from the front desk!
I asked at check in if the room had an ethernet connection for laptop (with no builtin WIFI) and was told to plug into the jack on the telephone. At 11PM tried this and found out it is not an ethernet connection. A call to the Front desk found there was a connector by the desk in the room. Nope. Called back and the desk personnel came over and found the connector behind the TV cabinet which was very hard to access. Finally, hooked up -doesn't work. Went to bed.
I won't be back to this hotel.
October 14, 2013
Rated 5.0 out of 5.0 by driver37 Comfortable bed and friendly service
Very nice hotel in the north Thornton area at an affordable price.
October 8, 2013
Rated 5.0 out of 5.0 by 1caroline Great Experience
A large family came together for a wedding and stayed here. The help went out of their way to keep the pool heated for all of us, assisted with special needs, and helped make the entire experience a very good one. There was some mix ups on the rooms but that was partially because we began arriving much earlier than they expected and tried to meet our requests.
October 7, 2013
Rated 3.0 out of 5.0 by kaybe nice hotel, bad customer service
The hotel itself was pretty standard and it was clean. Our service was poor. From the unpleasant woman who checked us in to the lack of attentive staff at the breakfast. Or any staff for that matter. It was unfortunate because this could have been a great experience, the staff just didnt follow through. I will not stay here again.
October 5, 2013
Rated 4.0 out of 5.0 by MackDaddy Neal Mack
Nice location in the North Metro of Denver. Good choice of mid level restaurants close by. Will stay there again as their pricing was better than closer locations I could have chose from.
Walking trail right out the back door that leads to a HUGE prairie dog area. They are fun to watch while walking.
October 4, 2013
Rated 1.0 out of 5.0 by PDF13 phone calls from front desk
We were traveling for 19 days out west and due to the flooding in Estes Park, we had to make other arrangements for the night. We chose Holiday Inn Express because we had used it several times on our trip and had great experiences at those locations. We did not have reservations and the clerk who checked us in was excellent. She recommended several places close to eat and told us about discounts for meals when we showed our key card. This all was a plus but then the nightmare came. At 12:10 we received a call which we believed came from the front desk (hard to determine when you are sound alseep when the phone rings). The male person asked if we were having internet trouble. We had used the interent earlier in the night with no issue and no phone calls to the front desk. We told him no we were asleep and did not have any issues with it all night. At 2:20 we got the second call which definately came from the front desk (the morning clerk documented this). They were asking about the light being on our red Ford Focus. We were driving a Ford Focus but it was gray with TN license. I understand the need to try to find out about this issue but this could be avoided if you required license # and color on your form when we registered,then our second wake up call could have been avoided. This was a beautiful hotel with a great breakfast but the phone calls make me give it a bad rating.
October 2, 2013
Rated 5.0 out of 5.0 by Nck624 Great Staff
We needed to extend our stay...twice and Jose at the front desk was vey accommodating.
September 24, 2013
Rated 2.0 out of 5.0 by GKidd Comfortable room/Poor service
Had to wait for more than 5 minutes for someone to come back to the front counter and greet. Reception entrance area music too loud. I was told incorrect breakfast times. My room was right in front of the entrance on ground floor where people were looking in and overall commotion of vehicles and guests arriving was constant and noisy. I usually like Holiday Inn Express, that is why I chose to stay with them. However I would have chosen a different hotel down the road if I had a do-over.
September 20, 2013
Rated 4.0 out of 5.0 by KJ49 Quiet and relaxing
We stayed at this hotel last January. We travel to Denver twice a year for trade show. We will definitely stay there again. Very clean, good breakfast. The bed was a little too firm, but they are new. The cleaning staff was a little slow on Saturday and we were back in our room before they got to it. We'll be back.
September 12, 2013
Rated 5.0 out of 5.0 by Clark47 Very cordial and professional staff.
Staff responded to any and all needs during our IHG Points stay. This was a very positive experience.
September 10, 2013
Rated 5.0 out of 5.0 by CamiK Can't beat the value
Everything was perfect. Clean and refreshing. Internet was plenty fast.
September 10, 2013
Rated 3.0 out of 5.0 by Groomsmother New staffing needed
Although the hotel was very clean and the rooms were very nice, the staffing was a real deficit. My son's wedding was that Friday and we have booked multiple rooms. We had requested early check-in and the person on the phone said it was "NO PROBLEM" as long as we called ahead to make sure that the rooms were ready. We did call ahead, and checked in 1/2 hour earlier than the sign (3:00 p.m.) and the blonde girl at the counter was rude to several of our guests about her inconvenience of early check-in. Also, the bride and bridesmaids had stayed in the extra large room with 3 beds the night before. At 12:30, they went downstairs to check out and move to another room. The desk clerk told them that the Groom had the room for that night, so they stayed in the room until leaving for the wedding. There was a shift change, and they were informed that the Groom did not have that room - they had given him another one. Because of this, they had a late check out and we had to pay for the room even though no one stayed in it that night. Very unprofessional considering it was their staff that mistakenly said the groom had already booked it.
September 10, 2013
Rated 4.0 out of 5.0 by Bejslacey Good Service and nice hotel
After travelling from London England we needed a hotel that was hassle free, comfortable and gave good service. this one fitted the bill.
September 7, 2013
Rated 5.0 out of 5.0 by Chap49 Vacation
Check in staff was very accommodating and friendly. HIE is my lodging of choice 99% of the time over the years of business travel and although this was vacation, it is always very nice to have the friendly staff during the stay. My wife was impressed.
September 7, 2013
Rated 4.0 out of 5.0 by NameNotChosenYet Great location
The location is great, next to plenty of restaraunts and entertainment. The staff was very friendly. I was there on business and was able to extend my visit 3 times without any problems or hesitation. The only problem I had, which was a huge problem for me...the walls are very thin. I could hear everything going on above, below and around me. I had really oddball hours for work and the noise would not allow proper rest. Oh, DO NOT get a room by the elevator! The voices were so clear, I awakened a few times thinking someone was in my room. Overall it is a beautiful hotel with great breakfast and a friendly staff. I would do it again, but would choose my room carefully.
September 2, 2013
Rated 5.0 out of 5.0 by Eliz54 Great staff friendly & helpful
Traveling with my 91 year old father,who need help getting around ,the hotel upgraded our to handicap availabity . This made it so much easier for him to get around, thanks
August 30, 2013
Rated 4.0 out of 5.0 by AbChapman So clean
Very new, clean large rooms. Loved our stay. All the staff were nice minus a very odd dark haired girl at the front desk who I don't think knew how to smile and was never friendly or even cordial. Would return.
August 27, 2013
Rated 5.0 out of 5.0 by manindi great hotel- breakfast was the best!!! alot of variety
Rented a king standard room and it was very clean, roomy and bed very comfortable. The staff was very helpful and nice. I had a great stay and will look into staying in a holiday inn express in the future.
August 23, 2013
Rated 5.0 out of 5.0 by Tony39 Excellent place to spend the night
On this road trip, 6 nights on the road. I've stayed at Holiday Inn Express properties exclusively. The Denver North property in Thornton, Colorado lived up to my expectations. The room was clean and the bed comfortable. The outstanding breakfast saves you at least $20.00 that you would pay in a restaurant. I highly recommend this property.
August 20, 2013
Rated 4.0 out of 5.0 by ErnieG13 Good stay
The only issue that we had was that the room wasn't ready by 3pm. The hotel was great and I plan on returning should I find myself in the Thornton area.
August 19, 2013
Rated 4.0 out of 5.0 by MOB2013 "Ross" is group sales was great & the front desk staff- accommodating
We contacted Holiday Inn Express for their close proximity to our daughter's wedding venue. "Ross" in group sales was wonderful to work with & very helpful. When we asked the front desk personnel to store & hand out welcome bags to our out-of-town guests of the wedding they happily obliged. They even allowed us to check into a ground floor room early to assist us with all the decorations we had to store until the wedding day three days later. The only downside was the selection & quality of the breakfast......green bananas but no other fruit. One of the guests of our wedding said the front desk staff was rude and she had to wait an hour past check in time before they had a room ready, but that was not my personal experience. Our room was nice & roomy with my only complaint was no vent in bathroom #really steamed up after shower so you couldn't use mirror.#
August 18, 2013
Rated 4.0 out of 5.0 by jay14 nice rooms
Nice motel, hidden from the others nearby. Staff very helpful.
August 16, 2013