Rated 5.0 out of 5.0 by mack11 great hotel
This hotel is near everything. It is spacious, comfortable, clean. The staff is very friendly. I would definitely stay here again.
February 28, 2013
Rated 5.0 out of 5.0 by Mike999 Good value for the dollar
This Holiday Inn Express is relatively new, well appointed, and a good value for the dollar. As is true for some other Holiday Inn Expresses, the sound-proofing between rooms and between the room and hall is not spectacular. But everything else about the hotel was pleasant -- very clean, comfortable, etc. The breakfast service was good; what you'd expect for this kind of hotel. The person setting up the breakfast buffet was very helpful and pleasant.
February 18, 2013
Rated 5.0 out of 5.0 by CPaterson A wonderful stay...will stay here every time we visit.
We came in during a pretty strong snowstorm, with my husband having a nasty head cold. What a wonderful surprise to find out that we'd been upgraded to a suite, and the very sweet front desk clerk provided us with extra tea packets for my husband's cold, plus a welcome bag with some bottled waters and snacks in it. A very kind and appreciated gesture after a long day travelling on slick roads.
Our room was very clean, the halls were very clean and quiet, and although the lobby was getting slushy from snow tracked in, the staff was right on top of mopping and keeping that area dry as well.
Breakfast was a normal buffet breakfast as a hotel. We kind of ate on the run, but the attendent was very sweet and she knew a lot of frequent travelers by name and was genuinely happy to see some people return and seemed to remember them from a year before.
Working in customer service for over 15 years, nothing irks me quicker than shoddy service or people not doing their jobs well. This place had none of that. It was absolutely 5 star customer service all the way. I've stayed in luxury hotels and never has the same level of outstanding service that this location offered.
I will absolutely be staying here every time I come to NH. Chain hotel reliability with the level of quality I expect, with the small town staff that provides the customer service that we love.
February 14, 2013
Rated 5.0 out of 5.0 by Simlav67 Great place to stay while in Tilton
Excellent hotel to stay at in Tilton. They actually plowed the snow around my car after a light snowfall., Rooms are big and clean. Breakfast area is also well attended too.
February 11, 2013
Rated 5.0 out of 5.0 by Boston4 Nice Hotel
manager Mr Patel, very nice and friendly. Terry is also very nice. Great clean hotel, comfortable and peaceful. great location for our family ski weekend. Definitely be back and thank you for the up grade to a suite!
February 11, 2013
Rated 4.0 out of 5.0 by Chickey Met and surpassed all expectaions
Nice upgraded room. Great service. They always do a good job.
February 3, 2013
Rated 5.0 out of 5.0 by Alice2 Quiet comfort
We have stayed at this Inn quite a few times now. Will return again. Wonderfully clean, quiet, spacious rooms. The service has always been excellent. Great beds!
January 9, 2013
Rated 5.0 out of 5.0 by CMcCusker Very accomidating....
I appreciate everything the staff at the hotel did to make my family's experience a pleasure.
January 7, 2013
Rated 5.0 out of 5.0 by somedude always feel like at home
i visit this area several times a year & always stay at this express; the people are always very welcoming & everything with the property is above expectations... i will stay again & would recomend to a freind
January 3, 2013
Rated 5.0 out of 5.0 by Moreh1952 Nice Room. Great staff.
We stayed three weekends in a row in the same room. It was great. Mr. Patel did a great job and Ann in the breakfast room was friendly and helpful.
We will surely go back to HI Express.
December 13, 2012
Rated 5.0 out of 5.0 by woodworker Comfortable bed and really clean room
Staff at front desk was great. Make suggestion for restaurant which was delious!!!
October 26, 2012
Rated 5.0 out of 5.0 by kell57 Nice Place
Everything was very nice. A little too busy for our tastes.
October 25, 2012
Rated 5.0 out of 5.0 by sightseer55 Nice
Rooms/hotel in general were very clean. Very helpful desk clerk. Breakfast selection, one of the best I've had.
October 24, 2012
Rated 4.0 out of 5.0 by FrankO Great location
We found the Hotel was in a great location for touring in the area.
Room was very clean and tidy, complimentary breakfast was an unexpected bonus. Staff were polite and helpful. Would definately stay here again.
October 20, 2012
Rated 5.0 out of 5.0 by DaveOnTheRoad Outstanding
We enjoyed this hotel. The staff, especially at the front desk, were friendly and helpful. Our room was comfortable and clean. The buffet breakfast was well stocked.
October 18, 2012
Rated 3.0 out of 5.0 by smcnallysr only one gripe
my only gripe is that the hotel was essentially over booked. i wanted to extend my stay using points. i couldn't. no rooms left. usually hotels will leave one or two rooms open for this reason. at 25,000 priority pts/night, i didn't feel like i was "priority". the staff that was there really did everything they could. just poor mgmt. i guess. my feeling is.....i've already paid IHG my money to EARN these pts/nights. they put people who haven't paid for their stays yet, ahead of me.
October 12, 2012