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Rated 4.1 out of 5 by 51 reviewers.
Rated 5.0 out of 5.0 by Thoroughly Enjoyed my stay I loved the pool area as the sauna like temperature was very relaxing. Perhaps a degree or two increase in water temperature would be nice but i realize that it is difficult to please everyone. The staff( Melanie, Katie, Alex, Bethany, Valerie, Tisha, and Roberta) were very kind and helpful. I thoroughly enjoy my repeated stay. January 23, 2014
Rated 3.0 out of 5.0 by Worst Breakfast The Breakfast we had at this HI Express was probably the worst I have ever experienced. The hot options were very limited and appeared to be poorly prepared and there was no fresh fruit. They were out of regular coffee. Most of the HI Express's I stay in keep 3-4 pots of regular coffee available during the breakfast hours. I finished my breakfast, went back to my room, checked out and then went to get coffee and they were still out. Kitchen staff appeared to be spending their time "visiting" with other staff/non-guests. Rooms were updated and very clean. And there was no recognition for being a Priority Club Member, not even a "thank-you" when checking in. January 17, 2014
Rated 4.0 out of 5.0 by first time stay First time staying at this hotel and for the most part it was a pleasant stay. The only complaint was that the room had two double beds instead of two queen beds. This made the sleeping for four people not real comfortable. The room was very nice and bathroom very clean, even the floor. I have stayed in hotels that cost double and the bathroom floors would have disgusting hair on them, this is one thing that I have noticed is overlooked by cleaning staff in other hotels. The shower head was great, so many times you get into the shower and just get a small stream of water coming out and its hard to get shampoo out of hair. Over all the stay overnight was pleasant , the staff very professional and breakfast area very nice. Would only stay again if reserving a room with king bed. January 13, 2014
Rated 5.0 out of 5.0 by Love the consistency I was beat after driving in snow and traffic through Detroit. It was such a treat to come into the room, seeing everything up to my expectations being able to relax and rest in the luxury. Felt totally rejuvenated the next day. January 6, 2014
Rated 2.0 out of 5.0 by What is wrong with Holiday Inn Hagman Rd, Toledo OH We stayed at the Hagman rd Holiday Inn during the heavy snow storm from Jan 1 to Jan 3. 1. The swimming pool room was sauna temperature. Either my wife or myself had to take turns in the terribly overheated swimming pool room while the kids swam. Eventually the kids had enough of the heat even though they could cool off by ducking under water. 2. The first day the breakfast that was scheduled for 0630 took back seat to the personal calls and gossip with the other staff from the young dinning room attendant, The full breakfast was finally out at 0710. 3. The TV broke down the second day and we could not get the vital road information that we needed to visit our sick daughter in the Toledo Hospital. Fortunately the staff was knowledgeable of the road conditions. 4.The third day we asked to change rooms and everthing else was good. 5. I would have expected that we would have been offered a comp or money back from the disabled TV but it was not offered. January 6, 2014
Rated 4.0 out of 5.0 by Breakfast The last three times serving breakfast at 6:30 meant starting between 6:45 and 7:00. They seem to care less if you were there waiting. January 3, 2014
Rated 4.0 out of 5.0 by Great Hotel Bad bed We have stayed at this Holiday Inn Express 4 or 5 times over the last couple years. No complaints at all until this visit. The bed was awful! Very firm, uncomfortably so! Room 414. I was surprised because the beds we've had for previous stays were very comfortable. This is the only reason I give 4 instead of 5 stars. Everything else about the hotel was great as always. Good breakfast too! January 2, 2014
Rated 5.0 out of 5.0 by Location worked out perfect We were staying in Toledo area for a funeral. We couldn't have picked a better hotel to meet our needs for this trip. Close to the highway and easy to get to our other destinations. Accommodations and the staff were great! It was really nice to have a warm welcoming place to come back to and stay after a few days of sad family events. January 1, 2014
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