Rated 4.2 out of 5 by 41
Rated 5.0 out of 5.0 by Civicex Real nice place to stay
Hotel staff was excellent. Room clean and comfortable.
Breakfast very good. Highly recommend this hotel.
October 2, 2013
Rated 5.0 out of 5.0 by GD08 Good night stay, 2 nights.
Stayed 2 nights, no problems very clean room. Hotel fitness room and breakfast area also very clean. Breakfast was ok. Would stay again if in area.
October 2, 2013
Rated 5.0 out of 5.0 by Mikel1318 Well worth the money
The staff was very friendly, room was what i expect from HIE.
September 25, 2013
Rated 5.0 out of 5.0 by ibakayaker You are going to love the welcome of the staff
What a greatly personable and sincere staff works at the Holiday Inn Express-Toledo North. Every single member was so attentive and cheerful.... from the evening staff when I checked in, the cheerful desk crew every morning, the hostess attending in the breakfast area, to the housekeeping staff in the halls. Everyone initiated contact or greeting... It really was a refreshing stay.
September 25, 2013
Rated 5.0 out of 5.0 by 00Manda00 Great Service
The hotel was very clean and the service was great. The morning staff even prepared breakfast a little early for us because we had to be on the road at 7 a.m. Excellent customer service!
September 20, 2013
Rated 1.0 out of 5.0 by RGarza Won´t be back
This is the worst hotel I´ve never been, it is noisy, Internet acces was not available at my room and front desk girl didn´t help too much...
August 31, 2013
Rated 2.0 out of 5.0 by janbre Not quite there
The staff were excellent and the room was very clean! But I thought the beds were too hard, the pool and room it was in was very cold. It doesn't have a hot tub, and that's what my husband likes.
August 28, 2013
Rated 1.0 out of 5.0 by FrequentGuest40 Big Disappointment
It seems that the priority check in area for Elite IHG members has disappeared from IHG hotels. There was one clerk on duty at check in, I waited 30 minutes just to get my room key. It also was not prepared before my arrival, like supposed to be.
Upon walking into the lobby, I noticed the tile floors were installed unevenly and already cracked and had chipped corners. The white grout used in the floors was filthy and looks horrible. Tile floor in the elevator is in the same condition.
Arrived into my room to find plumbing panel cover for whirlpool tub fell off and was laying on the floor. It remained untouched in that spot until I left my room to checkout 3 days later.
The nightstand had three inches of one corner knocked off and reattached with wood glue. There were stains of various unknown goo running down the wall paper near the side of the bed. The rooms have fridges, but without freezers. The TV stand and also designed to hold a microwave, but those have not been installed either. The base of the toilet and marble threshold in the bathroom had large chips. The light bulb above tub was also no working. The room entry door was mounted with more than a half inch gap at both the bottom and latch side of the door, so the hallway lighting, and all of the noise from being right next to the elevator easily entered the room.
It really looks like this hotel was built quickly, cheaply, and with unskilled labor. The furniture and most other items appear to be of very low quality. There his hotel is in sorry condition for being “new”. (Opened in October 2012)
The bed was the most firm that I have ever slept on, almost rock hard. The sheets were ok, but blanket was very thin, with no comforter or anything of that nature.
The breakfast area is very small. People were standing all over the lobby with plates food due to lack of seating. The area in where the food was placed was crammed with people and impossible to enter, so I passed on breakfast both mornings of my stay.
The hotel is in close proximity to a race track. The noise from the racecars was nearly deafening when outside. It also prevented me from sleeping until after 11pm. You would think adequate soundproofing would be installed when building a new hotel close to a racetrack. Overall pretty shady neighborhood too, so stay indoors after dusk.
Nothing was offered for being a platinum IHG member, not even verbal recognition, much less an upgrade or bottle of water.
August 21, 2013