Rated 4.2 out of 5 by 68
Rated 5.0 out of 5.0 by sportnut7 bed
The bed was a little harder then what we are use to sleeping on. Katie and Daniel at the front desk were very friendly and helpful. The overall room appearance was nice and very clean. Hall noise was an issue and prices at the vending machines was affordable. Really appreciated that. The coursity call to the room to let us know of a situation at the hotel was greatly appreciated. We are pleased with our overall stay at your hotel and would recommend it to others.
Thank you for a great stay!!
June 12, 2014
Rated 4.0 out of 5.0 by the teach facilities review
Overall, it was a very good experience. However, the pool needs to be warmer
June 5, 2014
Rated 5.0 out of 5.0 by Asterdust Great bed in a clean, fresh room!
Pretty good value stay at this hotel. The room was clean and up-to-date. The bed was very good and I slept very well. The staff is friendly and attentive. The location feels safe and it's easy to find. Overall, a very good experience.
June 1, 2014
Rated 5.0 out of 5.0 by BC20140516 Excellent Experience
This had to the cleanest HIE I have stayed in the past 5 years; hats off to the staff! Also, I never slept better, the bed was awesome, thank you! The morning breakfast food was well prepared, plentiful and the hostess did an excellent job on each and every detail including taking care of me as a guest, thank you! When back that way I will certainly like to stay here again. Thank you!
May 20, 2014
Rated 1.0 out of 5.0 by Dr. Dave unjust smoking fee
Although neither my wife nor I smoke, we found out from our credit card billing that we had been charged $250 for smoking in our room. We stayed at this hotel one night on our way to Toronto, Canada for business. I was in Toronto to teach a course on management and customer service. Our experience with this hotel violated many principles of good customer service. When we called the hotel and spoke to the manager, we were told that there was evidence of smoking in the room. We disputed that, since we absolutely had no smoking materials in our possession. The implication from the manager was that we were lying about this, and they would not take that charge off of our credit card bill.
I have been a loyal member of Holiday Inn hotels for a number of years, and most recently had become an enthusiastic advocate of Holiday Inn Express and have shared that information with many of my colleagues and clients. I do a lot of traveling for my consulting business. This experience, however, has soured me on staying at Holiday Inn hotels in the future. Furthermore, I may well use this as an example in my training to demonstrate how not listening to a customer can cause long-term damage to a hotel's reputation.
April 24, 2014
Rated 3.0 out of 5.0 by MattNumber2 Moderately satisfied
I had 3 rooms booked. Once checked in we found that one room hadn't been made up from the past night. Beds a mess, towels on the floor and ironing board set out just to name a few. I was then moved down the hall to another room, where I found that the toilet in this room was not functional. I was then moved to a third room on another floor.
When the time came to check out I wanted to split up the three rooms with three methods of payment. Front desk clerk Matthew told me I could not do that. I have done this dozens of times before. Huge inconvenience. The clerk was not very helpful at all.
April 16, 2014
Rated 5.0 out of 5.0 by Buckeye_pinoy Outstanding customer service
Super friendly and very accommodating environment, specially the front desk office staff-named "Katie" she's very kind and helpful. Breakfast as usual is free with very friendly staff...all the hotel amenities were superb...overall, my family are satisfied to the outstanding customer service...keep it up!
April 14, 2014
Rated 5.0 out of 5.0 by Big buck 10 Great Stay
I arrived late and very tired. I awoke well rested and had a awesome quick breakfast. Can't wait for my next stay-almost like home.
March 30, 2014
Rated 5.0 out of 5.0 by fgmf2 Great Staff
The staff is so friendly and go out of their way to talk with you. I was impressed how they made sure that you felt at home and a part of their family. Great place to stay.
March 22, 2014
Rated 5.0 out of 5.0 by Chip49441 Thoroughly Enjoyed my stay
I loved the pool area as the sauna like temperature was very relaxing. Perhaps a degree or two increase in water temperature would be nice but i realize that it is difficult to please everyone.
The staff( Melanie, Katie, Alex, Bethany, Valerie, Tisha, and Roberta) were very kind and helpful.
I thoroughly enjoy my repeated stay.
January 23, 2014
Rated 3.0 out of 5.0 by goMBlue Worst Breakfast
The Breakfast we had at this HI Express was probably the worst I have ever experienced. The hot options were very limited and appeared to be poorly prepared and there was no fresh fruit. They were out of regular coffee. Most of the HI Express's I stay in keep 3-4 pots of regular coffee available during the breakfast hours. I finished my breakfast, went back to my room, checked out and then went to get coffee and they were still out. Kitchen staff appeared to be spending their time "visiting" with other staff/non-guests.
Rooms were updated and very clean.
And there was no recognition for being a Priority Club Member, not even a "thank-you" when checking in.
January 17, 2014
Rated 4.0 out of 5.0 by suer1 first time stay
First time staying at this hotel and for the most part it was a pleasant stay. The only complaint was that the room had two double beds instead of two queen beds. This made the sleeping for four people not real comfortable. The room was very nice and bathroom very clean, even the floor. I have stayed in hotels that cost double and the bathroom floors would have disgusting hair on them, this is one thing that I have noticed is overlooked by cleaning staff in other hotels. The shower head was great, so many times you get into the shower and just get a small stream of water coming out and its hard to get shampoo out of hair. Over all the stay overnight was pleasant , the staff very professional and breakfast area very nice. Would only stay again if reserving a room with king bed.
January 13, 2014
Rated 5.0 out of 5.0 by engravernick Love the consistency
I was beat after driving in snow and traffic through Detroit. It was such a treat to come into the room, seeing everything up to my expectations being able to relax and rest in the luxury. Felt totally rejuvenated the next day.
January 6, 2014
Rated 2.0 out of 5.0 by Shaggy!111 What is wrong with Holiday Inn Hagman Rd, Toledo OH
We stayed at the Hagman rd Holiday Inn during the heavy snow storm from Jan 1 to Jan 3.
1. The swimming pool room was sauna temperature. Either my wife or myself had to take turns in the terribly overheated swimming pool room while the kids swam. Eventually the kids had enough of the heat even though they could cool off by ducking under water.
2. The first day the breakfast that was scheduled for 0630 took back seat to the personal calls and gossip with the other staff from the young dinning room attendant, The full breakfast was finally out at 0710.
3. The TV broke down the second day and we could not get the vital road information that we needed to visit our sick daughter in the Toledo Hospital. Fortunately the staff was knowledgeable of the road conditions.
4.The third day we asked to change rooms and everthing else was good.
5. I would have expected that we would have been offered a comp or money back from the disabled TV but it was not offered.
January 6, 2014
Rated 4.0 out of 5.0 by silvertop62 Breakfast
The last three times serving breakfast at 6:30 meant starting between 6:45 and 7:00. They seem to care less if you were there waiting.
January 3, 2014
Rated 4.0 out of 5.0 by GregW57 Great Hotel Bad bed
We have stayed at this Holiday Inn Express 4 or 5 times over the last couple years. No complaints at all until this visit. The bed was awful! Very firm, uncomfortably so! Room 414. I was surprised because the beds we've had for previous stays were very comfortable. This is the only reason I give 4 instead of 5 stars. Everything else about the hotel was great as always. Good breakfast too!
January 2, 2014
Rated 5.0 out of 5.0 by Matt63 Location worked out perfect
We were staying in Toledo area for a funeral. We couldn't have picked a better hotel to meet our needs for this trip. Close to the highway and easy to get to our other destinations. Accommodations and the staff were great! It was really nice to have a warm welcoming place to come back to and stay after a few days of sad family events.
January 1, 2014
Rated 3.0 out of 5.0 by wokingham1946 comments
The room was comfortable and clean , no complaints regarding the room.
The water for my morning shower was barely warm, not warm enough for a shower.
The breakfast was disappointing.
as a vegetarian who also avoids Gluten the choices were few.
The omelette had small pieces of ham in it, so wasn't a choice.
There was no fruit.
I did eat a boiled egg, some yogurt and a package of instant porridge.
The coffee was good.
I would recommend that fruit be available for breakfast
I would also like to see hot, precooked, porridge available in all your restaurants as a tasty, healthy option.
With a few changes I would recommend this hotel
December 31, 2013
Rated 2.0 out of 5.0 by RockyO Handicapp issues
First they didn't have a handicapp room. Then when we did get one a day later,it seemed that we were being punished because we got the same size room but with a handicap bathroom. Which meant less room in the living area. Which made it harder to move around in with a wheelchair, It was not considered a handicapp room except for the bathroom.
Not a very good handicapp accessable hotel.
The rooms did not have a microwave in them. For long stays such as ours it would have been a lot more conveinant.
Your hotel is ok for people staying maybe a night to just get some sleep and then check out.
I will not stay there again.
December 31, 2013
Rated 5.0 out of 5.0 by Civicex Real nice place to stay
Hotel staff was excellent. Room clean and comfortable.
Breakfast very good. Highly recommend this hotel.
October 2, 2013
Rated 5.0 out of 5.0 by GD08 Good night stay, 2 nights.
Stayed 2 nights, no problems very clean room. Hotel fitness room and breakfast area also very clean. Breakfast was ok. Would stay again if in area.
October 2, 2013
Rated 5.0 out of 5.0 by Mikel1318 Well worth the money
The staff was very friendly, room was what i expect from HIE.
September 25, 2013
Rated 5.0 out of 5.0 by ibakayaker You are going to love the welcome of the staff
What a greatly personable and sincere staff works at the Holiday Inn Express-Toledo North. Every single member was so attentive and cheerful.... from the evening staff when I checked in, the cheerful desk crew every morning, the hostess attending in the breakfast area, to the housekeeping staff in the halls. Everyone initiated contact or greeting... It really was a refreshing stay.
September 25, 2013
Rated 5.0 out of 5.0 by 00Manda00 Great Service
The hotel was very clean and the service was great. The morning staff even prepared breakfast a little early for us because we had to be on the road at 7 a.m. Excellent customer service!
September 20, 2013
Rated 1.0 out of 5.0 by RGarza Won´t be back
This is the worst hotel I´ve never been, it is noisy, Internet acces was not available at my room and front desk girl didn´t help too much...
August 31, 2013
Rated 2.0 out of 5.0 by janbre Not quite there
The staff were excellent and the room was very clean! But I thought the beds were too hard, the pool and room it was in was very cold. It doesn't have a hot tub, and that's what my husband likes.
August 28, 2013
Rated 1.0 out of 5.0 by FrequentGuest40 Big Disappointment
It seems that the priority check in area for Elite IHG members has disappeared from IHG hotels. There was one clerk on duty at check in, I waited 30 minutes just to get my room key. It also was not prepared before my arrival, like supposed to be.
Upon walking into the lobby, I noticed the tile floors were installed unevenly and already cracked and had chipped corners. The white grout used in the floors was filthy and looks horrible. Tile floor in the elevator is in the same condition.
Arrived into my room to find plumbing panel cover for whirlpool tub fell off and was laying on the floor. It remained untouched in that spot until I left my room to checkout 3 days later.
The nightstand had three inches of one corner knocked off and reattached with wood glue. There were stains of various unknown goo running down the wall paper near the side of the bed. The rooms have fridges, but without freezers. The TV stand and also designed to hold a microwave, but those have not been installed either. The base of the toilet and marble threshold in the bathroom had large chips. The light bulb above tub was also no working. The room entry door was mounted with more than a half inch gap at both the bottom and latch side of the door, so the hallway lighting, and all of the noise from being right next to the elevator easily entered the room.
It really looks like this hotel was built quickly, cheaply, and with unskilled labor. The furniture and most other items appear to be of very low quality. There his hotel is in sorry condition for being “new”. (Opened in October 2012)
The bed was the most firm that I have ever slept on, almost rock hard. The sheets were ok, but blanket was very thin, with no comforter or anything of that nature.
The breakfast area is very small. People were standing all over the lobby with plates food due to lack of seating. The area in where the food was placed was crammed with people and impossible to enter, so I passed on breakfast both mornings of my stay.
The hotel is in close proximity to a race track. The noise from the racecars was nearly deafening when outside. It also prevented me from sleeping until after 11pm. You would think adequate soundproofing would be installed when building a new hotel close to a racetrack. Overall pretty shady neighborhood too, so stay indoors after dusk.
Nothing was offered for being a platinum IHG member, not even verbal recognition, much less an upgrade or bottle of water.
August 21, 2013
Rated 4.0 out of 5.0 by 05Rachel Great stay for families!
This hotel is excellent for a family stay. The location is great, with lots of restaurants and nearby shopping. The service is wonderful, very accommodating and friendly. The beds are comfortable, with plenty of pillows provided. There are carts readily available for easy transfer of your luggage. The pool is small but nice and clean. There are lounge chairs and tables for relaxation. My family had a great time swimming. There is no clock in the pool area, so just be sure to bring a watch.
August 21, 2013
Rated 4.0 out of 5.0 by michindtx staff
the front desk staff were very friendly and helpful especially one young lady who worked the desk on the evening of our arrival and still there the following morning.
August 17, 2013
Rated 4.0 out of 5.0 by eahuber1 Excellent service!
I stayed at the Holiday Inn Express North over a 3 week period for work and had quite a pleasant stay. First and foremost the staff was very friendly and helpful. One of the front desk girls, Melanie, was especially kind and welcoming as I arrived at the hotel. She made me aware of the excellent rewards program offered and always had a big smile on her face which in turn made my stay that much more enjoyable. The rooms were clean and comfortable and the workout area was perfect for a run. I would recommend this hotel and can't mention enough how friendly the staff was.
August 13, 2013