Rated 4.3 out of 5 by 140
Rated 1.0 out of 5.0 by jim2010 Did not clean my room for 3 days
The room was not cleaned for 3 days! Complained to front day the 2nd day, was promised the room would get cleaned on the 3rd day, DID NOT happen!
April 28, 2015
Rated 1.0 out of 5.0 by roger47993 worse stay at a hotel ever
This is the worse hotel we have ever stayed at. Had issues hereback in January 2015 but management asked us to give them a second try. We got a call of my sister being in Toledo Hospital friday afternoon and this HIE was the closest to the hospital as well as my parents home so we decided to take a second chance. Huge mistake.
we arrived and the outside trash can was overflowing to the ground. Checked in well. Always ask for extra pillowsnand towels on my reservations and of course again not there. Went down and got the extras. Room was nice and clean. TV remote did not work so we left one battery out and a note. Next morning we went to the hospital amd wife and I came.back at 2 to relax while sister was receiving treatment. The room was not cleaned, beds were made and towels removed (no place to hang more then one towel so no way to have 4 people hang towels to use a second day). The trash cans were still full.and remote was still sitting as we left it as well as note. Figured they would be back so we went down for a swim to relax and found only one towel in pool area went to front desk who said they were out. We figured we would share. I started into pool and found it to be ICE COLD. I tried to go in more but it was way to cold and I meam COLD. Went back to room and dressed disappointed. When we arrived back to the room at 10 pm after a long day with family at the hospital we just wanted sleep. We got to the 3rd floor and found not one of the 4 key cards worked. Got them re programmed. Got into room and guess what. Same as when we left at 3...no towels, remote nit fixed, no shampoo or soaps and trash still full. Went to front desk and was given towels and soaps and shampoos and batteries. (Ones in the remote were the phillips brand meaning they had never changed them over since the tv was new). The next morning we went to breakfast. Was ok, wemt back to room to grab our suitcases and checkout and go back to hospital. Well the key cards once again were not working went to front desk and got reprorammed desk clerk apologized and said she would give us some points on my IHG account (never happened).
The housekeepers we saw all were on cell phones, most looked unprofessional with tattoos on necks and face and on arms....scary. they seemed more about themselves then guests. Dont know why they are on thier phones. Two in elevator we making comments about management and complaining. Make you wonder if our sheets were clean when checking in...gross thinking about how poor the housekeeping stamdards are here.
we will never ever stay here again and suggest you find another hotel, even another brand if you have to sty in this part of Toledo. Horrible experamce from a HIE...horrible and management seems to ignore the problems here.
April 23, 2015
Rated 5.0 out of 5.0 by jonesr614 Great staff, beautiful building
I've stayed in a good number of HI Expresses over the years, so I have some experience with what to expect. I was quite pleased with the staff at the Toledo North location. Had the best experience with 3 different staff members (kitchen, cleaning and maintenance I believe). They seemed to go out of their way to be pleasant and accommodating. Loved the staff here! Front desk staff were pleasant as well. I really enjoyed the interior of this building. It was nicely decorated, and very clean. Breakfast choices were slightly different than what I had in the past, and I was quite happy to see tater tots on the bar! Never saw those in any other location.
April 21, 2015
Rated 5.0 out of 5.0 by DrewskiG Great service at front desk
This was a good place to stay. I'm not big on hyperbole so I shy from extremes. Would stay here again with no hesitation.
April 16, 2015
Rated 5.0 out of 5.0 by PantherMom Clean, Comfortable, and Excellent Service.
Excellent Service at this clean, comfortable hotel. I would definitely recommend it.
April 16, 2015
Rated 5.0 out of 5.0 by wjb2014 Holiday Inn North Toledo
Excellent value for the price. Staff was friendly and welcoming. Rooms were clean and comfortable. I always enjoy staying at this Hotel.
April 13, 2015
Rated 2.0 out of 5.0 by FRC Mentor no Housekeeping no new towel
Disappointed that we were out of our room from 8 am to 10 pm and housekeeping did not visit to clean and drop of new towels. Disappointed to say the least
April 8, 2015
Rated 5.0 out of 5.0 by koala bear great service but nosiey
great room but bed was for me was a little hard and there was a lot of little kids playing in the hallway
March 20, 2015