Rated 4.2 out of 5 by 102
Rated 1.0 out of 5.0 by FrequentGuest40 Big Disappointment
It seems that the priority check in area for Elite IHG members has disappeared from IHG hotels. There was one clerk on duty at check in, I waited 30 minutes just to get my room key. It also was not prepared before my arrival, like supposed to be.
Upon walking into the lobby, I noticed the tile floors were installed unevenly and already cracked and had chipped corners. The white grout used in the floors was filthy and looks horrible. Tile floor in the elevator is in the same condition.
Arrived into my room to find plumbing panel cover for whirlpool tub fell off and was laying on the floor. It remained untouched in that spot until I left my room to checkout 3 days later.
The nightstand had three inches of one corner knocked off and reattached with wood glue. There were stains of various unknown goo running down the wall paper near the side of the bed. The rooms have fridges, but without freezers. The TV stand and also designed to hold a microwave, but those have not been installed either. The base of the toilet and marble threshold in the bathroom had large chips. The light bulb above tub was also no working. The room entry door was mounted with more than a half inch gap at both the bottom and latch side of the door, so the hallway lighting, and all of the noise from being right next to the elevator easily entered the room.
It really looks like this hotel was built quickly, cheaply, and with unskilled labor. The furniture and most other items appear to be of very low quality. There his hotel is in sorry condition for being “new”. (Opened in October 2012)
The bed was the most firm that I have ever slept on, almost rock hard. The sheets were ok, but blanket was very thin, with no comforter or anything of that nature.
The breakfast area is very small. People were standing all over the lobby with plates food due to lack of seating. The area in where the food was placed was crammed with people and impossible to enter, so I passed on breakfast both mornings of my stay.
The hotel is in close proximity to a race track. The noise from the racecars was nearly deafening when outside. It also prevented me from sleeping until after 11pm. You would think adequate soundproofing would be installed when building a new hotel close to a racetrack. Overall pretty shady neighborhood too, so stay indoors after dusk.
Nothing was offered for being a platinum IHG member, not even verbal recognition, much less an upgrade or bottle of water.
August 21, 2013
Rated 4.0 out of 5.0 by 05Rachel Great stay for families!
This hotel is excellent for a family stay. The location is great, with lots of restaurants and nearby shopping. The service is wonderful, very accommodating and friendly. The beds are comfortable, with plenty of pillows provided. There are carts readily available for easy transfer of your luggage. The pool is small but nice and clean. There are lounge chairs and tables for relaxation. My family had a great time swimming. There is no clock in the pool area, so just be sure to bring a watch.
August 21, 2013
Rated 4.0 out of 5.0 by michindtx staff
the front desk staff were very friendly and helpful especially one young lady who worked the desk on the evening of our arrival and still there the following morning.
August 17, 2013
Rated 4.0 out of 5.0 by eahuber1 Excellent service!
I stayed at the Holiday Inn Express North over a 3 week period for work and had quite a pleasant stay. First and foremost the staff was very friendly and helpful. One of the front desk girls, Melanie, was especially kind and welcoming as I arrived at the hotel. She made me aware of the excellent rewards program offered and always had a big smile on her face which in turn made my stay that much more enjoyable. The rooms were clean and comfortable and the workout area was perfect for a run. I would recommend this hotel and can't mention enough how friendly the staff was.
August 13, 2013
Rated 5.0 out of 5.0 by Jenny29 nice rooms, clean pool, friendly staff, great breakfast selections.
I recommend this hotel to any traveler. It's located just off I75 and has many retail and restaurants nearby.
August 9, 2013
Rated 1.0 out of 5.0 by Nonsmoker58 Watch your room choice
I recently stayed at this hotel. I travel a lot on business so I stay in hotel room 4 nights a week. This hotel like most of Ohio still has smoking rooms. I was the unlucky one who got the room stuck between the smoking room. The worst part was the windows are all sealed so you cannot open a window. If I have to stay here again I will definitely watch room I get. I also have to move the night stand to find a plug for my phone. Found a bobby pin, 6 pens and a used bandaid. Yuck!
August 7, 2013
Rated 4.0 out of 5.0 by Flipside09 Good and Bad
First of all, there was of a bit of a problem! The rate that I was quoted, was NOT the rate they they ended up billing my card! This was complicated, because it resulted in them holding my money (money that I needed for my travels) for an entire week. It was a bit difficult to understand how they could put a hold on my $ INSTANTLY, but that it took a week to correct the mistake that was theirs and not mine!
On the plus side! The staff was friendly and helpful! I liked the room and complimentary breakfast was fresh, hot and yummy! When I discovered the billing mistake, the girl behind the desk was named Melanie. Melanie was professional, helpful and pleasant to deal with. She seemed empathetic to my problem and tried very hard to rectify an unfortunate situation... Bravo Melanie, they are lucky to have You!
August 2, 2013
Rated 5.0 out of 5.0 by WeddingPartyNC Better than average: Great condition
This is one of the nicest Holiday Inn's I've ever stayed in. Maybe it's new, or maybe they just take better care of it than most. As a business traveler who spends several nights a year in hotels, I can say this one was up to par with some of the more much expensive ones I've visited over the years.
Very clean. Very nice. Very comfortable. I will definitely stay at this location again if ever in the area.
August 2, 2013
Rated 5.0 out of 5.0 by PITTSBURGHSTEELERS HI Toledo North
Top shelf all around. Best HIE yet and I've stayed at over 100.
July 30, 2013
Rated 3.0 out of 5.0 by JamCam Staff needs training
Staff was smoking in the front of the hotel.
No waters when checking in.
Breakfast was bad, Eggs were watery, and on a Monday morning they were out of coffee by 7:00 AM come on really!!! all 3 coffee containers were out, no excuse for that.
July 30, 2013
Rated 5.0 out of 5.0 by cookdaddy1 friendly staff, clean comfortable room
Room was clean and comfortable, friendly staff.
Did get recognition as a platinum priority member, but no kind of room upgrade, as most other holiday inns do for their platinum members. For the room size, I would say the price is a bit high, but it was a pretty pleasant stay with exception of a noisy air conditioner, the noise would come and go while running.
I would think room service would be in there long enough to notice and have maintenance fix it)
July 27, 2013
Rated 5.0 out of 5.0 by Tiddlywinks1 Great stay
Travel softball affords us the opportunity to stay at some interesting places. Holiday Inn Express was an excellent choice for our team. We stayed two weekends and we were very pleased! Rooms were clean, lobby was wonderful and the pool was nice! Should we be playing inToledo again, we hope to come back!
July 12, 2013
Rated 5.0 out of 5.0 by PhotographerThom Lunch @ Tony Packo's Cafe
For those who remember Corporal Klinger (Jamie Farr) in the television series "MASH", he would always talk about Tony Packo's Café in Toledo. This was one reason why my wife and I elected to stay at the location as it was close to this café. Being unfamiliar with the area, the hotel's staff provided us with excellent directions to this place. The café has a number of hot dog buns which were signed by famous people. As for the food, the dogs were tasty and the atmosphere great. Regarding our stay, the room was good, staff was cordial and everyone on the staff was helpful.
July 7, 2013
Rated 5.0 out of 5.0 by dl5560 Wonderful Accomodations
We stayed for one night and were very pleased with this hotel. It was clean, easy to find, and the staff were very welcoming and helpful. We would definitely stay again and recommend to others.
July 4, 2013
Rated 5.0 out of 5.0 by Cheryl428 Great Room
The room was very clean and comfortable, nicer than a lot of other Holiday Inn Express Hotels I've stayed.
June 24, 2013
Rated 5.0 out of 5.0 by MaverickAndGoose North Toledo
Very nice rooms and the staff was perfect. They greeted me every time I arrived with a smile and were very accomodating to my Priority Rewards membership...and that was really nice! I would definately stay here again even though there is very little around there. The hotel is THAT good!
June 10, 2013
Rated 5.0 out of 5.0 by vikann Great stay
The room and bed were very comfortable and the Jacuzzi was just what I needed after a day's work and stressful situations.
The front desk service by Chelsea was nothing short of extremely polite and pleasant.
The only negative comment I have is that the air conditioning unit made a high pitched squeal that made it hard to get to sleep.
June 7, 2013
Rated 5.0 out of 5.0 by GregW57 Very nice! Comfortable.
Very nice, clean, quiet and comfortable hotel. I've stayed here a couple times now and I prefer it to other hotels I've stayed in the area. Will be back!
May 25, 2013
Rated 5.0 out of 5.0 by d1a2v3e4 The service was excellent.
I had a very comfortable room and a good breakfest for the two days I had to be in Toledo. You were very accomidating when my visit was changed from one day to two.
May 14, 2013
Rated 5.0 out of 5.0 by Rbn9350 Great rooms
Had a very nice stay with these rooms. Quiet, and comfortable rooms were brand new with a reasonable price. The breakfast cinnamon rolls were great.
May 14, 2013
Rated 5.0 out of 5.0 by GrayBeard Great Stay, as Usual
Repeat customer who loves the bacon and enjoys the staff!
March 25, 2013
Rated 3.0 out of 5.0 by Speedsmith Get an odd number room unless you like to hear trucks while your trying to get to sleep
There is a truck stop across the street to the hotel on the south side, this corresponds to the even number room side. At night ( all hours ) truckers wanting to drive when there is less traffic start their trucks and to warm them up keep them at high RPM. Big rigs don't have the greates mufflers and if your not the kind that can fall asleep with alot of background noise, get an odd numbered room.
February 14, 2013
Rated 5.0 out of 5.0 by hope2land above average breakfast choice, nice quantity of pillows
Very helpful and caring staff. Willing to extend themselves to please guests. Very pleased with stay. Will visit often. k
February 1, 2013
Rated 5.0 out of 5.0 by berto2013 Great service
This hotel was extremely clean and everyone on the staff was very friendly and accommodating. First time to ever see the pancake machine. This is way better than the waffle maker and the pancakes were yummy! I want one of these at my house now.
January 25, 2013
Rated 5.0 out of 5.0 by greatlakes Wonderful accomodations and great staff
This property is new, very clean and bright. We especially enjoyed the indoor pool with our two grandkids. The breakfast bar had something for everyone after a restfull sleep on the comfortable beds. We highly recommend this Holiday Inn Express.
January 7, 2013
Rated 5.0 out of 5.0 by MADUKE Exceptional Staff
The staff was the most friendly and helpful staff we've experienced in our travels!!
January 4, 2013
Rated 3.0 out of 5.0 by AmyR Ridiculous
My stay here was plesant enough. The rooms are new, Katie, the desk clerk was helpful. However almost a week after I got home, my card was charged $250. When I called to ask why, I was told it was a charge for smoking in the room. I am a non-smoker, so I definitely wouldn't be smoking in the room. I'm supposed to be reimbursed the fee, per the hotel manager, but being out that amount of money for several days is very inconvienient. I frequent this chain throughout the year but this has never been an issue anywhere else. I will not be returning to this particular hotel.
December 7, 2012
Rated 5.0 out of 5.0 by jandjmi Nice place to stay
Clean comfortable room. Staff was friendly very accomodating. Acknowledged our Priority membership up arrival and at check out. The cleaning staff was in the hallway as we were leaving, the young lady said "Good Morning thank you for staying with us."
November 26, 2012
Rated 4.0 out of 5.0 by Akih Clean
I expected the room to have a kitchen area which it did not. Other than that, my experience was great. The staff were great, the hotel was above average on cleanliness and the room was comfortable.
November 22, 2012
Rated 5.0 out of 5.0 by Norm5130 Quality and Comfort
A beautiful facility with a professional staff. They can provide a guest with a discount pass to the local fitness center down the street from the hotel.
November 20, 2012