Rated 4.0 out of 5 by 274
Rated 1.0 out of 5.0 by 2bize2complain Room was not clean
There was food left in room, not clean. Front desk refused to ring my room when a family memeber called.
January 13, 2014
Rated 5.0 out of 5.0 by katanski Perfect Hotel
I stay here every time I visit Michigan. The hotel is always clean and the staff is very friendly.
January 12, 2014
Rated 5.0 out of 5.0 by Zasmith Excellent trip with kids
The hotel and waterpark staff were very courteous and attentive. The lifeguards were superb! The lifeguard staff did a tremendous job; constantly moving and monitoring the water and slides. I was extremely impressed with the entire experience and we plan on returning soon!
January 10, 2014
Rated 5.0 out of 5.0 by Tanky817 Nice waterpark
It was accomodating to the whole family, not too big not too small
January 10, 2014
Rated 5.0 out of 5.0 by Jsimpson Fun close get -a-way
Pleasantly surprised at Splash Universe! Between New Year's special and gift card deal, it was well worth it. Plus the kids ate free the whole time (10, 6 and 3). The older ones liked the activities and arcade (good prices too). Still haven't been to the other bigger waterpark in Sandusky but this was perfect for our family... lazy river was great and we could usually see the kids wherever they were. Place was a bit cold but I think that was due to outside weather. We will be back
January 7, 2014
Rated 3.0 out of 5.0 by Family 2014 It is ok.
Pros: the water park is small which is nice if you have young children like us. It was not difficult to keep track of them. The life guards are very observant and always have an eye on the water. You can tell safety is taken seriously. If you stay the night you can get all day passes for your day of check out as well. The hotel room was clean as was the rest of the hotel and water park.
Cons: The water was freezing cold. Considering it was 10 degrees outside the last thing I wanted was to be in cold water. At one point my kids were so cold we opted to go swimming in the hotel pool instead of the water park. The pool room was also freezing to the point of discomfort. Honestly everywhere in the hotel was chilly other than our room. I understand it was cold outside but please turn up the heat. PASS on the hotel restaurant. It was pricy and reminded us of cafeteria food. My husband's burger had a burnt charcoal taste. The restaurant staff did not seem to be trained in server hospitality. We stood at the hostess stand while 4 different waitresses walked past us without even looking at us. This may seem picky, but having waitstaff bring me my drink by carrying the top of the glass is just gross. The hotel walls are paper thin so expect to hear every word from your neighbors, even if they are not yelling.
Overall my kids had a blast and did not notice the cons other than noisy neighbors.
January 5, 2014
Rated 4.0 out of 5.0 by buddog2 No hot water
For the three days and two nights we spent here, we had NO hot water at all. They said they were having problems - duh!! After speaking with the hotel manager, he did give us the second night free and 20% off the first night plus a 50% off coupon to come another time. I feel that he did his best to make it right for us but not being able to take a shower (or even wash up with warm water) after being in the water park all day was less than what we wanted. We had 3 rooms with 7 adults and 7 children and no one could get cleaned up. It was a major problem for all of us!! But we did have a blast at the waterpark!!!!
January 4, 2014
Rated 2.0 out of 5.0 by Meyersas Will not stay again
We were in the best room available. You could hear everything in this room (including EVERYTHING from the room next door throughout the night, cleaning staff in hall, opening/slamming of the door that was to go to waterpark). All 6 adults in the room slept terrible due to the extra noise.
There was NO hot water at all in the room... Had to take Luke warm/ cold water showers.
The room was very poorly cleaned. Stuff in the pull out couch and toys in the bunk beds. Pull out was very uncomfortable esp the pillows.
Will go back to the waterpark but will not stay at the hotel again!
January 3, 2014
Rated 5.0 out of 5.0 by Jama29 A great value!
We enjoyed our stay and were impressed with how nice our room and waterpark package were for such an affordable price.
January 3, 2014
Rated 5.0 out of 5.0 by Badger12 Great Staff!
The staff at this hotel was so warm and welcoming. They helped make our stay very enjoyable.
January 3, 2014
Rated 4.0 out of 5.0 by GO BUCKS! Chlorine smell
Most likely we are sensitive to the smell, but we were overwhelmed with the smell of chlorine. My eyes burned the whole time I was in the water park, and my grandsons began coughing to a point they couldn't stop. This did cause us to spend less time in that area.
Still, it was fun and we enjoyed our stay.
January 3, 2014
Rated 3.0 out of 5.0 by tsj75 Misinformation/service quality
Sadly the amount I was quoted was not what I was charged. When I booked the room I specifically asked about the pricing including the water park tickets and thats not what happend.
Even though I was not in any kind of hurry I was disappointed in the service I received at the restaurant
Also while we thoroughly enjoyed the water park I was disappointed that the waterfall was not working.
January 3, 2014
Rated 4.0 out of 5.0 by tv1970 Very poor water pressure in shower
Great experience and stay. Only complaint was the shower in room had very low water pressure.
January 2, 2014
Rated 1.0 out of 5.0 by Banksfamily Where's the water!?!
The Holiday Inn Dundee served the purpose of entertaining my son and his two friends for an evening, but I was not impressed with this facility and would not return. The cost was far more than it should've been for the lack of space in the room, lack of amenities, and NO WATER (not just poor water pressure, but cold drips of water that turned into no water at all). We were told that it would be an hour before the water was restored; however, the truth is that there was no hot water or proper water pressure even the night before. I didn't realize until the next morning that the water issue would be even worse with the shower.
The staff addressed our issue immediately, but their solution was extremely inconvenient and without compensation of some sort. We were asked to go from our room (waterpark side) to a different part of the facility (main building side) to take a shower. This issue put us behind schedule by an hour, and I thought it was odd that a credit was not offered.
January 1, 2014
Rated 5.0 out of 5.0 by sarchevalier Thank you!!
Your hotel made out family Christmas an awesome weekend of memories!! Thank you so much!!!
December 26, 2013
Rated 5.0 out of 5.0 by Algonquian Nice stay
I received a good deal for a room and waterpark passes. I have two young daughters who enjoyed the waterpark a great deal. I was very pleased with the hotels location next to Cabelas. The hotel was clean and the staff was helpful. Breakfast was a bit pricey, but the kids ate for free.
December 19, 2013
Rated 4.0 out of 5.0 by QualityRunner Great family destination, but leaves a little to be desired
Pros: Waterpark & arcade offer unique & fun experience for family without having to venture far way from hotel. Friendly front desk staff. Comfortable room. Kids eat free!
Cons: On-site restaurant provided for a horrible dining experience. We waited over 90 minutes for our order while other customers (both dine-in and to-go) both came in after and left before us. Had to ask multiple times just to get our appetizer out to us almost 30 minutes after ordering. When we finally were able to flag a manager to express our frustration, she didn't seem to care at all. Additionally, the bathroom in our room reeked of cigarette smoke. I'd almost be willing to excuse this, assuming it was the fault of a previous guest, however this is something housekeeping should have caught and remedied prior to guests staying in the room.
Summary: Stay away from the on-site dining options, there are better choices within very short distance of the hotel. Otherwise, a good experience overall.
December 18, 2013
Rated 4.0 out of 5.0 by irishwish Fun fun fun
If you have children under 10 years ild this is a great destination for a get away. Waterpark will be great for them.
December 7, 2013
Rated 4.0 out of 5.0 by PFGfromNSG Nice room - poor internet reception
The room, staff, bed, services were what you would expect from a Holiday Inn. Very friendly staff and reception. As a business traveler I spend time on my laptop during the evening hours. I could not get internet reception unless I sat in the lobby. I've never had this problem at any other site before or since. I would visit again for a family get-away but not as part of a business trip.
December 5, 2013
Rated 5.0 out of 5.0 by Jprincess Fun Times!!
Everything was great about our stay. We had little to no water pressure for the hot water so that was a bummer at the time but that was the only thing I could even comment about! We would definetly recommend!!!
December 4, 2013
Rated 5.0 out of 5.0 by Funforus1 Fun for all ages - 3 to 65!
We had a very nice time & will return again. A perfect place for all ages to have fun in a comfortable environment. So easy to take any age children for a fun stay!
December 3, 2013
Rated 5.0 out of 5.0 by mooreohio awesome place and great fun at waterpark
The stay at hotel and waterpark is such great place we have been there 3 years in a row and plan on making it for years to come on thanksgiving
December 3, 2013
Rated 5.0 out of 5.0 Top notch
We were there over thanksgiving. Despite having to work the holiday, the entire staff was friendly, knowledgeable, attentive; and we had a wonderful stay.
December 2, 2013
Rated 5.0 out of 5.0 by Maplebritt Great time. Fun weekend
This is a great getaway break that is minutes away from Ann Arbor. Our kids love going here. The staff are super nice and the place is small enough to let the kids go wild!
Everyone should go! Take a break...
November 28, 2013
Rated 5.0 out of 5.0 by JaZie Done right!
We had a great stay. We chose a bunk bed room and the kids thought that was just so cool! The water park was the perfect size. I had 4 older kids and a toddler. I felt safe allowing my older kids to go enjoy the slides while I stayed with my toddler. We had a blast! The staff was nice, the place was clean, and we slept well. The kids have already been asking when we will return ... Honestly, I've been thinking the same thing!!
November 28, 2013
Rated 5.0 out of 5.0 by Awsome1 Great Service and clean comfortable room
2nd time visiting kids had great time in water park.
November 22, 2013
Rated 3.0 out of 5.0 by cocomarie No toiletries stocked in the rooms?! Rude manager.
I had to call housekeeping to provide me with a bar of soap to be able to wash my hands. When he arrived to the room he asked if we would be in need of shampoo and conditioner as well since they are not pre-stocked in the rooms anymore but rather only available by request.
There was also an incident that happened in the general meeting area that I was displeased with. We had a group of 5 boys celebrating my son's birthday by singing and then cutting & eating cake at the tables near the tree with the owl on the 2nd floor. It was approximately 9:45-10 when a black lady in a pant suit (possibly a manager) walked thru & stated loudly to the group, "where are your parents, why isn't someone watching you?" To which I responded from the couch "I'm right here!" She continued walking away & did not respond. They were a bit excited, eating cake & opening gifts but in no way disruptive or trouble-making. Besides, we were well before the 11pm quiet time. Very rude & unwarranted behavior on her part and probably because she did not see me sitting right there. Unfortunate to know that's how she speaks to children when she does not believe an adult is in ear shot.
November 15, 2013
Rated 1.0 out of 5.0 by Wildman25 Had a suite booked, but was given double.
Has a suite reserved. Was given a double. No feedback from follow up from issue like they said they would to discuss the issue. Not happy at all!!! Not Happy!!!
November 14, 2013
Rated 5.0 out of 5.0 by DEC1108 Great experience!!!!
We went to Splash Universe to celebrate our 10-year anniversary and our son's 3rd birthday. We couldn't have picked a better way to celebrate!!!! The room was nice (my only minor complaint was that the chairs were a bit uncomfortable), the staff was very friendly and helpful and provided excellent customer service! My son had an amazing time in the waterpark! We plan on making this a regular celebration destination!!! I 100% recommend the Holiday Inn/Splash Universe in Dundee!!!! Keep up the GREAT work!!! Thank you for making the weekend so much fun!
November 13, 2013
Rated 5.0 out of 5.0 by franksh expectations
The hotel staff was very helpful and courteous. This hotel located in the city of Dundee Mi. was unexpected. I traveled with my wife and, I wish that I could have brought my grandchildren here. I would not be hesitant to revisit this property as a destination.
November 13, 2013