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Rated 3.4 out of 5 by 27 reviewers.
Rated 4.0 out of 5.0 by Toluca Hotel is good for business trip need some important but not bad to stay. June 16, 2014
Rated 4.0 out of 5.0 personal amable el personal del hotel es muy amable, las instalaciones adecuadas, sobre todo para ir de trabajo. precios accesibles y ubicación excelente. June 9, 2014
Rated 5.0 out of 5.0 by servicio Siempre eligo Hoteles con restaurant, pero aqui me ofrecieron una variedad la cual pagaron y luego me cobraron , esto me evito el tema de las facturas , simplificando mi estadia. me parecio muy bueno June 9, 2014
Rated 5.0 out of 5.0 by confort la habitacion muy confortable esta muy bien para descansar June 9, 2014
Rated 5.0 out of 5.0 by Excelente servicio de desayuno y acceso al estacionamiento Disfrute el servicio que ofrecen en el desayuno tanto de la comida como las atenciones que ofrece el personal. Asimismo el acceso al estacionamiento es muy sencillo y amplio. Cuenta con un extraordinario Jardin y el hotel se encuentra muy limpio. June 8, 2014
Rated 5.0 out of 5.0 by Almohadas deliciosas, desayuno agradable Muy cansada y al llegar me encuentro con deliciosas almohadas, al día siguiente con bastante hambre, ya un poco descansada y el desayuno bastante agradable y reconfortante June 2, 2014
Rated 1.0 out of 5.0 It is a terrible hotel the sheets had blood stains, pillows were dirty, i return 3 of them, a very bad experience, not recommended. April 13, 2014
Rated 2.0 out of 5.0 by It lacks the usual Holiday Inn Standards Its a so so hotel. If all you want to do is sleep its ok. The air remote control is fixed to a wall with an acrylic cover, which only has small openings to hit the temperature you want, and only for cooling since mode button is also blocked. So you could freeze at night since Toluca is normally cold. Also, if you are not skinny your fingers wont fit in the openings to change temperature nor turn it on. You will need to use a pen or something. The hotel room is dark. Extremely dark even if you light up everything. Gym looks improvised. Bathroom had noticeable hairs in the drain. No pool? Location if you go to GM or Bosch or so... is perfect... anything else. not good April 12, 2014
Rated 3.0 out of 5.0 by Mi estancia de fin de semana El hotel parece viejo en sus instalaciones. Nos dieron una habitación que estaba recibiendo mantenimiento. La vista de la habitación no era muy linda, y notamos que el hotel no estaba lleno, no entendí porque no nos dieron una habitación mejor. Pedí una gorra de baño que yo creo que era vieja también, pues se rompió inmediatamente. Todo el personal muy amable y eficiente, nos cambiaron de habitación en cuanto dijimos que esa la primera estaba disponible. En la habitación nueva habían dejado una toalla sucia en el clóset. Deberían monitorear mejor todos esos detalles. No tenían registrado mi número de miembro IHG Rewards, aún cuando hice la reservación en la página con mi usuario. February 26, 2014
Rated 3.0 out of 5.0 by Multiple mistakes, nice staff unable to fix them I usually prefer IHG properties but this one is not on my list to visit again. Three rooms, three adults total, on business travel. Multiple mistakes made our stay not very good: 1) No hot water in the morning. 2) TV sound not working in one room. Service guy said it was normal and required to be reprogrammed. It required this every time I turned it on. 3) Front desk/operator does not pick up the phone. Thia required me to have to make a few visits to the front desk with mutiple requests for help. Apparently you must dial 960 to get help, but that is not posted anywhere and was not shared with me until my last call. 4) Construction late in and into the evening. They were building or banging into a spa or sauna, right across from our rooms starting at 10 pm and for a half hour or so. 5) Non working Internet. Neither one of us could do more than download our Outlook, but we got very little else done. No files could be downloaded or uploaded at that speed. For a few hours of our first night it was not working at all. On the bright side, the staff was nice. They were just unable to fix any of the unfortunate issues that arose. February 21, 2014
Rated 4.0 out of 5.0 by Hotel für diese Konditionen gut Wurde gerade restauriert / Frühstück gut und Preisleistung gut February 9, 2014
Rated 4.0 out of 5.0 by Comfortable bed. Bad security and clleaning I hope you improve security also cleaning in rooms , beside those things is a good place for staying Regards October 26, 2013
Rated 1.0 out of 5.0 by Pésimo servicio Me quedaron a deber noches validas y se las dieron a otros huéspedes pese a dar mi numero de priority. El desayuno pésimo y frió. No me reconocieron como miembro priority ni un chocolatito July 4, 2013
Rated 2.0 out of 5.0 by We wiil not choose a Holiday Inn again This was our first experience with Holiday Inn Express, and we are very disappointed. The staff was not very kind at all and we have to ask for the tv control first by phone and then directly at the lobby. We finished our work late and we expect to have dinner at our room, but the Hotel does not have Room Service!! In fact, they do not have a kitchen! The breakfast was cold and the Parking Lot was really creepy. We will not choose you in the future for our business trips. April 30, 2013
Rated 5.0 out of 5.0 by Excellent Service and comfort I appreciate the hospitability and confort experienced on this staying at Toluca Holiday Inn Express. Regards February 4, 2013
Rated 1.0 out of 5.0 by Bad experiance The hotel is an old hotel compared to the newest Holiday Inn Express Hotels. January 3, 2013
Rated 5.0 out of 5.0 by great service The service is great, but sometimes you hear noises from other rooms January 2, 2013
Rated 5.0 out of 5.0 by Great service. I really want to congratulate to all crew of this hotel specially to Mr: Gonzalez who helped me by lend me a tie, his tie, I was ready to attend a XV anniversary but I forgot my tie at home and I went to front desk where Mr. Gonzalez was, I explained him my problem hopping he had another tie for emergencies but he took his own tie, his work tie and borrowed to me, I will be gratefull for this detail and once again Holiday Inn saved me the day!!!. I do not know the position of Mr. Gonzalez and I forgot his first name but I really will remeber his gesture. Thank you and we'll see you soon. P.S. I returned his tie at the following day, not taking whit me, Thanks. December 17, 2012
Rated 1.0 out of 5.0 by Holiday Inn Express Toluca The location is appropiate for visiting the industrial area in Toluca. At all moments you feel that you are staying in an old building. December 10, 2012
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