Rated 3.4 out of 5 by 22
Rated 5.0 out of 5.0 by adrys Almohadas deliciosas, desayuno agradable
Muy cansada y al llegar me encuentro con deliciosas almohadas, al día siguiente con bastante hambre, ya un poco descansada y el desayuno bastante agradable y reconfortante
June 2, 2014
Rated 1.0 out of 5.0 It is a terrible hotel
the sheets had blood stains, pillows were dirty, i return 3 of them, a very bad experience, not recommended.
April 13, 2014
Rated 2.0 out of 5.0 by yaagy It lacks the usual Holiday Inn Standards
Its a so so hotel. If all you want to do is sleep its ok. The air remote control is fixed to a wall with an acrylic cover, which only has small openings to hit the temperature you want, and only for cooling since mode button is also blocked. So you could freeze at night since Toluca is normally cold. Also, if you are not skinny your fingers wont fit in the openings to change temperature nor turn it on. You will need to use a pen or something.
The hotel room is dark. Extremely dark even if you light up everything.
Gym looks improvised. Bathroom had noticeable hairs in the drain.
Location if you go to GM or Bosch or so... is perfect... anything else. not good
April 12, 2014
Rated 3.0 out of 5.0 by Compañía de ajedrecista Mi estancia de fin de semana
El hotel parece viejo en sus instalaciones. Nos dieron una habitación que estaba recibiendo mantenimiento. La vista de la habitación no era muy linda, y notamos que el hotel no estaba lleno, no entendí porque no nos dieron una habitación mejor. Pedí una gorra de baño que yo creo que era vieja también, pues se rompió inmediatamente. Todo el personal muy amable y eficiente, nos cambiaron de habitación en cuanto dijimos que esa la primera estaba disponible. En la habitación nueva habían dejado una toalla sucia en el clóset. Deberían monitorear mejor todos esos detalles. No tenían registrado mi número de miembro IHG Rewards, aún cuando hice la reservación en la página con mi usuario.
February 26, 2014
Rated 3.0 out of 5.0 by Ademir0214 Multiple mistakes, nice staff unable to fix them
I usually prefer IHG properties but this one is not on my list to visit again.
Three rooms, three adults total, on business travel. Multiple mistakes made our stay not very good:
1) No hot water in the morning.
2) TV sound not working in one room. Service guy said it was normal and required to be reprogrammed. It required this every time I turned it on.
3) Front desk/operator does not pick up the phone. Thia required me to have to make a few visits to the front desk with mutiple requests for help. Apparently you must dial 960 to get help, but that is not posted anywhere and was not shared with me until my last call.
4) Construction late in and into the evening. They were building or banging into a spa or sauna, right across from our rooms starting at 10 pm and for a half hour or so.
5) Non working Internet. Neither one of us could do more than download our Outlook, but we got very little else done. No files could be downloaded or uploaded at that speed. For a few hours of our first night it was not working at all.
On the bright side, the staff was nice. They were just unable to fix any of the unfortunate issues that arose.
February 21, 2014
Rated 4.0 out of 5.0 by Stefanola Hotel für diese Konditionen gut
Wurde gerade restauriert / Frühstück gut und Preisleistung gut
February 9, 2014
Rated 4.0 out of 5.0 by Georgearo Comfortable bed. Bad security and clleaning
I hope you improve security also cleaning in rooms , beside those things is a good place for staying
October 26, 2013
Rated 1.0 out of 5.0 by Vhguzman Pésimo servicio
Me quedaron a deber noches validas y se las dieron a otros huéspedes pese a dar mi numero de priority. El desayuno pésimo y frió. No me reconocieron como miembro priority ni un chocolatito
July 4, 2013
Rated 2.0 out of 5.0 by Angietp We wiil not choose a Holiday Inn again
This was our first experience with Holiday Inn Express, and we are very disappointed. The staff was not very kind at all and we have to ask for the tv control first by phone and then directly at the lobby. We finished our work late and we expect to have dinner at our room, but the Hotel does not have Room Service!! In fact, they do not have a kitchen! The breakfast was cold and the Parking Lot was really creepy. We will not choose you in the future for our business trips.
April 30, 2013
Rated 5.0 out of 5.0 by Chalio80 Excellent Service and comfort
I appreciate the hospitability and confort experienced on this staying at Toluca Holiday Inn Express.
February 4, 2013
Rated 1.0 out of 5.0 by Next Bad experiance
The hotel is an old hotel compared to the newest Holiday Inn Express Hotels.
January 3, 2013
Rated 5.0 out of 5.0 by Baduel great service
The service is great, but sometimes you hear noises from other rooms
January 2, 2013
Rated 5.0 out of 5.0 by Unclerob Great service.
I really want to congratulate to all crew of this hotel specially to Mr: Gonzalez who helped me by lend me a tie, his tie, I was ready to attend a XV anniversary but I forgot my tie at home and I went to front desk where Mr. Gonzalez was, I explained him my problem hopping he had another tie for emergencies but he took his own tie, his work tie and borrowed to me, I will be gratefull for this detail and once again Holiday Inn saved me the day!!!.
I do not know the position of Mr. Gonzalez and I forgot his first name but I really will remeber his gesture.
Thank you and we'll see you soon.
P.S. I returned his tie at the following day, not taking whit me, Thanks.
December 17, 2012
Rated 1.0 out of 5.0 by Awad Holiday Inn Express Toluca
The location is appropiate for visiting the industrial area in Toluca.
At all moments you feel that you are staying in an old building.
December 10, 2012