Rated 3.1 out of 5 by 21
Rated 3.0 out of 5.0 by checopare comfortable
I had issues with my ac and I received different room.
November 4, 2013
Rated 1.0 out of 5.0 by yaagy Very Bad THEY EVEN LIE TO YOU.
Second time I stay here, first time was kind of a reinaguration prep mode. Some things were not working, like the door to the excercise room never opened and staff walked by and never bothered to help or ask if I wanted to go in.. The lobby host attention was lame.
I decided to give it a second chance. This time the hotel was hosting a whole bunch of people from a cycling event arrranged by the government. The lobby host attention was lame again. And not only that, they did not mention I was a IHG member, so I asked if they had received it and they said yes. The "yes" sounded so false that I wrote it down on the registering form where you agree on prices and write down your email and so. And the lady even told me again, yes and here is the bag of candies we give to the IHG members. almost 3 weeks after the IHG rewards shows no stay at this hotel. And I call the hotel to ask for the Manager and they tell me they are not available, I ask what time i can find the manager and again i am told this is information they cant give out.
NEVER DOING THIS HOTEL EVER
October 30, 2013
Rated 3.0 out of 5.0 by Tris56 ok but less than normal Holiday Inn standard
I'm a gold member and I reserved a room with 2 queen beds. What I got was 1 queen bed and a sofa bed. Ok for an overnight stay but for a 4 day stay the sofa bed was terrible. The web site said that there was shuttle service to the airport, false advertising, I had to pay for taxi's. The staff was excellent as was the breakfast choices. The hotel and rooms were very clean and the area that the hotel is located is very convenient to just about everything. There is no restaurant in the hotel so with the exception of breakfast you have to go out for all your meals. I was not very happy to find a side door constantly propped open when a sign on the wall stated "For your protection this door is locked 24 hours. Use guest key for entry", I took a picture. I will not choose this hotel for future visits.
October 23, 2013
Rated 5.0 out of 5.0 by Cintyas Clean and comfortable room
I like getting to this hotel especially because I feel very relaxed and calm during my stay, the rooms are very comfy, clean comfortable and above all, plus you always have the extra details that are sometimes necessary as are the iron , creams, shampoo, toothpaste, brush, rake, etc.. The breakfast also are rich and healthy. Another good point is that the lobby is always coffee available anytime.
October 7, 2013
Rated 1.0 out of 5.0 by FCantero Bad smell and incorrect type of rooms
Unfortunately this time I do not have good comments over my stay on Toluca. I reserved 3 rooms. Mine had a strong smell of humidity coming out from the shower curtain.
Another room reserved as non-smoking was awarded to us as smoking one.
In general the attitude of personal on counter laked interest not only to us but in general to the clients waiting for some answer for the different problems that they had the day we entered to the hotel.
September 2, 2013
Rated 3.0 out of 5.0 by timm5000 good location
good location to the mall, lots of taxi service, room was clean and lots of hottttt water. Got a good nights sleep
Internet was slower than most hotels but acceptable for e-mail. Dont try and watch a movie on netflix....lol
problem , toiltet was running 24 hours a day untl you removed lid and pushed down on flapper. Advised desk clerk, did not care and did not fix.
As in previous reviews, they are correct, you need your door key card reprogramed several times during your stay.
Around 8-830 am, forget about the elevators , the hotel cleaning staff takes them over, your better off using the stairs.
All in all a good hotel, it could be a very good hotel if the hotel staff cared a bit more about the customers.
August 31, 2013
Rated 4.0 out of 5.0 by CaptainOle Great location
This is a quality HIE hotel in an excellent location, not far from the airport, near the industrial park, and next door to a very nice mall. there are many good places to eat, all within walking distance. The only negative is the breakfast was disappointing, with cold coffee and warm milk the norm.
August 8, 2013
Rated 4.0 out of 5.0 by arturog56 Servicios
Algo que me incomodó sobre manera durante mi estancia fue que en tres ocasiones en la mañana 8.30am me tocaron al cuarto para pasar a cambiar las cortinas de la regadera. Mi estancia fue de descanso y el despertarme me molestó bastante.
August 5, 2013