Rated 5.0 out of 5.0 by Ric22 great staff
the staff was excellent, the room was clean and the overall experience was very good! Highly recommend this hotel to anyone traveling to Toluca.
April 11, 2013
Rated 1.0 out of 5.0 by CBWorldTraveler Decent location, for Toluca. Not worth the price of admission.
Difficulty getting the attention of one of the four desk clerks to even check in, more going on between them than interest in customers. Booked a suite to gaurantee non-smoking room. Two queen beds crammed in a standard room does not make a suite. As mentined by others, pillows were terrible and room was only marginally cleaned many days. Extremely overpriced. Breakfast was average, best service was clearing tables, to make room for waiting customers. No adjustments made for busy times or slack times. Laundry was always an adventure - at least one in the party had to buy all new clothes since the hotel could not find them. Arrangement for taxi was hit or miss, more often a complete miss. Even after two weeks, the front desk made promises they just couldn't keep. Language barrier, incompetence, or zero interest in customer service? If there was a business floor or amenities for frequent travelers, they were not offered. The pool was absolutely disgusting - if you are not going to keep it clean, close it. Venting the laundry to the pool area is also probably not the best idea ever. Changing the carpets in the elevators should not involve asphyxiating the clientele for the next several days. The previous month, I stayed at the Crowne Plaza in Toluca for three weeks - upgrades, front desk service, breakfast, total cost, everything much better. The only reason to even try this Express is because the mall is right across the parking lot. If you are working all day anyway, don't stay here.
April 1, 2013
Rated 1.0 out of 5.0 by roadwarrior47 the worst
awful breakfeast, cheapest of the cheapest
skimpy with the water
lumpy and overused bed mattresses
cramped parking lot
low pressure shower
March 21, 2013
Rated 2.0 out of 5.0 by Chach Poor Service
I spoke to the front desk on 4 different occasions due to my room not having a remote control when i checked in. I was NEVER given one even after 3 calls and 1 visit to the front desk! I ended up not watching any TV the entire time due to not being able to turn on the TV without a remote.
Also, rooms are a dated. Will not stay here again!
March 1, 2013
Rated 1.0 out of 5.0 by americano Toluca zone hotel
I would't stay here if I had a choice! On the first day, I had to change rooms 3 times to get a good room. The "new" wing has problems with the air conditioning. I complained a number of times, but they still couldn't fix the problem. I finally got a room that the air worked, but had no clock. It took them 4 days later to get me a clock. No HOT water in the mornings, just warm. I've stayed there 2 different times now. I will not stay there again. Poor hotel.
February 27, 2013
Rated 2.0 out of 5.0 by GSSC Great location, nice size room
Very bad smell on aisle of floor 8 were people from India used to cook in their rooms. Bad experience!!
December 17, 2012
Rated 5.0 out of 5.0 by Travelnman Freindly staff
I have stayed here multiple times and every time I have a great experience ! It's like my home away from home!
December 2, 2012
Rated 2.0 out of 5.0 by GPtraveller Kids Kids Kids
The hotel was overrun by a least 5-6 full buses of kids 12-16 years old . They ran through the halls at night, had parties in their rooms and knocked on the doors at late hours . Dispite several complaints it did not seem much was done about them. Next time they should be restricted to certain floors and not on the same floors as your business guests!!
Left a very bad impression about management at the Holiday Inn
November 16, 2012