Rated 4.1 out of 5 by 206
Rated 4.0 out of 5.0 by xxjamestxx Nice rooms, reasonable price
I found the rooms nice, the staff friendly, the food typical (but good), and the rate reasonable. My only real complaint was ambient noise. We were awoken in the mornings by kids running around on the floor above. While not unusual for newer construction, it is still frustrating.
June 30, 2015
Rated 3.0 out of 5.0 by Joba1933 Review
This HIE is !not in a current good location, near restaurants.
It is not current with HIEs!
June 29, 2015
Rated 1.0 out of 5.0 by Stimie Jackson Horrible customer service-manager on duty
I always stay at HIE hotels, they are usually great and have the best staff. I also choose them because my schedule offen changes because of work, and they always adjust my stays, I have never had an issue canceling a reservation.
I needed to cancel this room and stay the night in Wichita. When I called the hotel, the woman who answered the phone told me I would be charged for the room since I was calling after noon. It was around 2pm. I told her I have never had an issue at this hotel before and that I stay there often. She kept talking over me repeating the policy, I asked to speak to the hotel manager and she told me she was the only one there. I told her I would not stay there again if this is how I was going to be treated, she kept repeating the policy, so I told her to keep the room, I would stay there this time and never again. She then hung up on me.
I ended up keeping the room to avoid the charge, didn't get to town until late. Hotel wasn't even close to being sold out. All other associates are nice, not sure what this ladies problem was... Didn't catch her name since she hung up on me.
This hotel isn't on my companies preferred list anymore, but I still stayed there. I stayed there because of the location. I know other people in my company still stay there too, I have informed them of this issue.
I will just stay at the HIE in Lawrence, it is only 23 miles away and owned by someone else. I and many of my associates stay in this hotel, this is a large amount of stays.
June 18, 2015