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Rated 4.1 out of 5 by 65 reviewers.
Rated 5.0 out of 5.0 by Well located and pleasant Frankly, there is nothing to complain about. Staff is friendly and obliging, rooms are clean, the hotel quiet. Maybe the breakfast could be even more varied from day to day but I did not feel bad about it. On the web site, it is mentioned that both English and French are spoken... I did not detect any French there. January 4, 2013
Rated 5.0 out of 5.0 by Great Escape We stayed one night and it was perfect. The staff were extremely friendly and courteous. A perfect location for a downtown getaway, and a very relaxing stay. We will definately come back. December 14, 2012
Rated 3.0 out of 5.0 by Don't like pet policy Rude and inconsiderate guest left a dog in their room that barked each time a door closed. Very annoying. December 13, 2012
Rated 4.0 out of 5.0 by Great location Within walking distance to most of the attractions. Extremely professional and friendly staff! The hotel gave us complimentary bottled water in recognition that we are Priority Club Members. December 13, 2012
Rated 5.0 out of 5.0 by Excellent staff, great location, comfortable bed, and very pet friendly I was so pleased to find a very nice hotel, very reasonably priced for Toronto, in a great location downtown, and very dog friendly to boot! I was very impressed with all the staff from the housekeepers to the front desk - very friendly, helpful. The room is small but comfortable. The breakfasts are delicious - lots of choice. I really enjoyed the stay! December 12, 2012
Rated 5.0 out of 5.0 by Great hotel, great price! I stayed here for a couple of nights. The area was nice and quiet and the rooms were clean. Chris at the front dest was 'super' helpful, overall a very pleasant stay and experience. December 10, 2012
Rated 3.0 out of 5.0 by November 2012 Nice hotel with very nice service but, I got zero sleep my night there because 7th floor must be the "party" floor. Tried to handle myself with the partiers to no avail at 2:00 a.m. Called down to the desk at 4:00 a.m. and expected them to handle. It continued all through the night and into the morning. Disappointed that the hotel didn't handle appropriately. December 8, 2012
Rated 4.0 out of 5.0 by Room Change Gone bad Checked in, given room that door lock did not work. Rooms were changed wife was out so they put notice on door for new room. Wife returned and noticed some baggage missing, Staff could not get into room but told us everything in the room was removed but they could not certify where the items with a total value of 800 dollars were. Only after I asked for the police to attend did they find the items in the room at 12:30 AM. Miscommunication was a major downfall. Without this it would have been perfect, with this and the stress it caused I wish I had not taken the trip. Merry Christmas December 7, 2012
Rated 5.0 out of 5.0 Central and great staff I arrived late in an oversized vehicle and they were quick to get me a parking spot for it (to big for underground parking). The man at the front desk at check in offered me a 2pm check out, as I am a priority club member. This was a first. I stay at HIEX maybe once a month and have never been offered this before. Not sure if its just this location or not. It was great to have as an option. Close to downtown, easy to get to off of highway. Will be stayin a again next month. December 3, 2012
Rated 5.0 out of 5.0 by November visitors from Nova Scotia The quest room was ready when we arrived , which was a bit before check in time , as I recall. Clean room ; no signs of "wear and tear." The bed was made up so one could tell that the outside covering was starched looking,and germ free. Coffee available in the room, Globe and Mail early , and the staff was competent and friendly. The choice of food for breakfast was better than comparable hotels I have stayed in here as well as Europe. The only small criticism was that the breakfast room seemed crowded on the weekend , but not on "week days". It is a very good location in the downtown to walk about to major shopping, galleries and points of interest. November 17, 2012
Rated 5.0 out of 5.0 by Staff and Room so good Stayed for 4 days, i cant say enough how good the staff was, breakfast hot and fresh, rooms very clean, and the bed soo comfortable. Close to everything, we walked all four days, thanks for a great stay November 10, 2012
Rated 5.0 out of 5.0 by Completely happy with the hotel, as usual.... I usually stay at Holiday Inn Express in the US. I decided to just give one a try in Toronto and was pleased to see that the service is comparable and that made my son and I very happy. The lodging, staff (from maids to front desk) and food was great, quite a selection. We were not disappointed in the least! November 6, 2012
Rated 3.0 out of 5.0 by Walls Are Paper Thin I could plainly hear the people in the next room and they weren't talking loudly. Why do you have to put people in rooms next to each other when there are many unoccupied rooms to choose from? October 29, 2012
Rated 4.0 out of 5.0 by Excellent Staff! The staff at the front desk, housecleaning and in food service was amazingly good at the hotel. I always enjoy my stay at this hotel, which I have done many times. The only downside is the rattling of the water pipes inside the wall of this 30+ year old hotel. There is nothing that staff or anyone can do about it. Otherwise, I would have given my stay all 5's. These are very good people working here. October 29, 2012
Rated 4.0 out of 5.0 by Great Service Thank you for a great stay at your hotel. I was particularly impressed with your staff and their attitude. Chris, one of your receptionists was particulary helpful and went above and beyond the call of duty to ensure we had a great stay and that all of our needs were attended to. The cleaning lady on our floor (14) was also very kind and friendly, unfortunately I do not remember her name. The room was clean and comfortable, we had no issues. October 29, 2012
Rated 5.0 out of 5.0 by wonderful, relaxing vacation This is the second time we've stayed at the downtown Toronto Holiday Inn Express and will definitely go there again. The breakfasts were great: hot, varied, replenished constantly. But -- the best thing -- the matresses. They are to die for! Have never slept as well away from home before. Woike up refreshed and ready for the day. October 27, 2012
Rated 4.0 out of 5.0 by Lojacono Thank you Felix, you and your staff were very accomodating October 26, 2012
Rated 5.0 out of 5.0 by Superb Staff The rooms are comfortable and the breakfast is satisfying but the staff are exceptional in their efforts to accommodate guest requests and make the Holiday Inn Express feel like a home away from home. From the friendly and efficient front desk personel, to the house keeping and breakfast room staff, the people at this hotel make it my first choice. October 25, 2012
Rated 5.0 out of 5.0 by Excellent facilities Excellent facilities, staff very helpful/courtious, breakfast efficent and range of food good. For it's location it is good value for money. No room for complaint. October 25, 2012
Rated 5.0 out of 5.0 by Accommodating Staff! My past stay at this hotel was great. The staff was very accommodating with my late check-out request - We were in town for the marathon and the start time got pushed back, so we had to check out later. Plus, it is very close to the St. Lawrence Market, which was a huge bonus. Overall I'd probably stay here again next time I'm in Toronto. October 22, 2012
Rated 4.0 out of 5.0 by Excellent for à short stay Good location near the train station. Very good service. Excellent breakfast. Clean room October 21, 2012
Rated 5.0 out of 5.0 by All around experience I was in town for the Scotia Bank Marathon/Half Marathon, and I couldn't have been more comfortable in preparing for my race. My room had everything I needed - bed was super, plenty of towels in the bathroom, coffee pot for late evening snacks, and the fab breakfast each morning. The location was perfect, and the staff was so accommodating and helpful since it was my first time in Toronto. All in all, it was a great experience. I highly recommend this hotel. October 21, 2012
Rated 5.0 out of 5.0 by Excellent Brilliantly located, good free wifi, very friendly helpful and polite staff, very good breakfasts, comfortable beds, very clean rooms and bathrooms, free newspaper delivered in morning. Loved visiting Toronto and this hotel was great for me. October 20, 2012
Rated 4.0 out of 5.0 by Lighting The lights in the bedside lamps need to have the wattage increased so that you can actually read in bed. October 18, 2012
Rated 5.0 out of 5.0 by GOOD LOCATION We stayed at this hotel at the start and end of our trip. Excellent location for getting around the city. Friendly staff :-) We had to pick up a hire car and it was a short walk into teh centre there is also parking on site which is very helpful. I would definately use this hotel again if i was staying in Toronto. October 15, 2012
Rated 4.0 out of 5.0 by Good location My 1st time in Toronto and stayed here for 2 days, while attending a baseball game. The front desk staff was very helpful and knowledgeable on where to go and how to get there. The hotel was very busy. The breakfast area was over crowded and people waited for a place to sit at breakfast. Most did not discover a room across the hall that was practically empty. Perhaps noticeable signage would be helpful. The usual breakfast fare was offered. The rooms were clean and comfortable. I would stay here again! October 15, 2012
Rated 3.0 out of 5.0 by smaller rooms The rooms are very small that you can bump yourslef with TV cabenits. Very old TV sets and no Microwave or Fridge in the rooms. The only positve thing of the hotel is its location. October 5, 2012
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