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Rated 3.9 out of 5 by 429 reviewers.
Rated 4.0 out of 5.0 by Convenient and Friendly Checking in/out was a breeze and the staff at the front desk went out of their way to make myself and my partner comfortable. Will most likely stay at this location again. January 22, 2015
Rated 3.0 out of 5.0 by Great service I was always greeted with a friendly face at the lobby/front desk, and in the hallways by cleaning staff. I enjoyed having the breakfast buffet available in the mornings so I did not have to go out searching for a place to eat and to add to that it is included in your hotel rate. Sadly, the staff have to contend with an aging facility. Unfortunately the aging facility is the reason I will opt for one of the dozens of other accommodation choices in this area. As a solo female traveler, the location is not ideal when needing to go out in the evening for dinner or elsewhere, it would be at least a couple blocks to walk for food or a metro station. In the evenings I restricted how often I went out, or opted for bringing back take-out before it got dark. No safe or bar fridge in the room, if that is important to you. I stored drinks/food in the window sill to keep cool. The heater on the wall was noisy and temperature difficult to maintain at a comfortable level. There are not many other pedestrians around after dark. January 21, 2015
Rated 5.0 out of 5.0 by Comfy Bed and Clean Room Really enjoyed my week-long stay. Room was cozy and quiet and private. Guest services were great. Breakfast was the best. Lots of choices and plenty to eat. We'll be back. Great value. January 19, 2015
Rated 4.0 out of 5.0 by Great Location This hotel is in a great location - we didn't have to use public transport at any time as everywhere we wanted to visit was within walking distance. January 18, 2015
Rated 5.0 out of 5.0 by Excellent value for the money spent. Everything about this place is great. I enjoyed my stay very much. I only wish that this place had shuttle service also for going to nearby places. January 17, 2015
Rated 4.0 out of 5.0 by Holiday Inn Lombard Street (good value and location) We stay at this hotel as it is close to the amenities we use. The parking is good but it is a bit tricky to learn where to park, but once you get near the elevators it is very handy. There are good amenities nearby. The breakfast is nice to have and the rooms are comfortable and clean. They only have doublebeds which is OK for a couple. All rooms have a sofabed, clean washrooms and the hotel staff is courteous and friendly. It isnt upscale but it is clean, comfortable and well priced. January 15, 2015
Rated 1.0 out of 5.0 by Hotel need major renovations I've been a IHG member for several years and have many great experiences at your hotels, but unfortunately this hotel destroyed all that. The hotel put a $100.00 hold on our room besides the cost of the room. The fee was in case we damage the room. I've never damaged any property that I have stayed in and felt like I was treated as a criminal. IHG has all my information if in the unlikely chance I damaged something, which I wouldn't! I can see if I had a history of damaging property than that would be different. There was no microwave in the room and they wanted to charge me for a small refrigerator. Thank goodness they backed off on that. My wife had a large kidney stone removed and needed the microwave and fridge to keep and cook food in the room. She was unable to go out to eat. The carpets in the halls and in the room were worn out. There was a large tear in the carpet in our room which you had to be careful not to trip on. On the positive the beds were comfortable and the room was clean in spite of the torn carpet. I don't usually complain but in this case I case I found it necessary to let you know. January 14, 2015
Rated 5.0 out of 5.0 by great staff, good location The hotel was clean and comfortable. Staff were great. January 6, 2015
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