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Rated 3.8 out of 5 by 313 reviewers.
Rated 4.0 out of 5.0 by Fantastic staff Our experience was enjoyable because the staff went out of their way to be helpful. They found us a small fridge (I have food allergies and must carry some basics), they provided extra towels for a beach excursion. Every one we came in contact with from the front desk to the maintenance staff was pleasant and eager to be helpful. Room was a bit tight, but it is a downtown hotel. A pool would have made it a perfect experience... September 3, 2013
Rated 3.0 out of 5.0 by Comfortable beds Their are a number of positives for this hotel, beds were great and fresh, breakfast was excellent, staff were very informative and helpful, conveniently located near a Varity of touristy sites. You can even walk to the rogers stadium and C.N. tower. However the carpets in the halls, and the rooms need replacing immediately and some air conditioning in the halls would help. The ice machine on the 12th floor was out of service. September 1, 2013
Rated 3.0 out of 5.0 by Room Condition The bathroom had some hair on the floor, toilet and in the tub...as though no one cleaned it. Upon turning the bed down for the night, we were grossed out by finding blood on the fitted sheet in the center. Never would of thought that since the bed was made properly. The front desk did have the sheets changed and compt'd the room for the night because we asked for it. I feel they should have compt'd both of our nights stay since that was totally disgusting . They did make sure to tell the staff to be certain to clean the room extra good the next morning. Front desk was very helpful and apologetic for the room. They also were very willing to help us get around and inform us of places to see. September 1, 2013
Rated 5.0 out of 5.0 by Great location, rate and friendly staff The location is great for the price. Toronto is such an easy city to navigate on foot. We walked to the Rogers Centre (20 min), Hockey Hall of Fame (10 min) and subway (5 min). Plenty of restaurants are only 5 min away. Our room was clean. The cleaning staff did a great job every day. The front desk staff was very friendly and answered all our questions as this was our first time in Toronto. There's a computer with printer in the lobby to print out your boarding passes. Breakfast was fine. Plenty of choices from bacon & eggs to muffins, cereal, rolls and bagels. The hotel was fully booked but noise was never a problem. We were on the 14th floor and had a view of Lake Ontario and the CN Tower spire. Very good value for the location. Will definitely stay there again on our next visit to Toronto. August 30, 2013
Rated 4.0 out of 5.0 by good location at reasonable price We stay here when ever in Toronto as it is downtown within walking distance of most places we normally visit. The front desk is consistantly helpful and accommodating. Rooms are spacious and reasonably well appointed. Too bad that there are not more elevators since the waiting times at the higher floors can be very extensive at peak periods in the morning. The breakfast should have some options for gluten sensitive guests. August 29, 2013
Rated 5.0 out of 5.0 by Would Stay Again This was a perfect location to get to all the major attractions downtown TO. Clean and well kept. Will be staying there again for sure! August 28, 2013
Rated 5.0 out of 5.0 by Perfect for exploring Toronto Downtown hotel with relatively inexpensive parking offer. Breakfast included, the breakfast room a little bit small, but its ok. A good point to stay in downtown Toronto. August 25, 2013
Rated 4.0 out of 5.0 by Great location for city break Stayed for 3 nights while visiting Toronto. The reception staff were most helpful and friendly. The location is excellent - good for walking to explore the city and a nice quiet area. A basic no-frills hotel, really good value for money. August 24, 2013
Rated 4.0 out of 5.0 by Enjoyable Nice and clean, quiet, close to downtown, shopping and restaurants. I would stay here again. August 23, 2013
Rated 5.0 out of 5.0 great breakfast we stayed 1 night so we could go to an argos game,the desk clerk was very helpful on ways to get there and places to eat..it was a good half hour walk to the rogers center but there was lots to look at and it didnt seem as long a walk.the breakfast was great in the morning and we were quite surprised with the amount of different foods and fruit.well worth the stay.the only downside was their was no fridge in the room but other than that it was very clean and comfortable. August 22, 2013
Rated 4.0 out of 5.0 good location for getting around Toronto The hotel is centrally located making it a good choice to be able to get around Toronto. It was approx a fifteen minute walk to the harbour front and CN Tower. The hotel rooms were clean and tidy, however the bed was too soft for us, it was like sleeping on a sail boat!! Breakfast offered a reasonable choice of friut, cereal, yoghurt, pastries and eggs/bacon but the room was too small for the number of guests while we were there. We had to eat in reception or take the food to our room which was inconvenient. Overall though the hotel offered good accomodation with a good breakfast at a reasonalbe price. August 17, 2013
Rated 4.0 out of 5.0 by Helpful staff Staff on the desk where very helpful, especially when it came to restaurant and transport suggestions August 15, 2013
Rated 5.0 out of 5.0 by Great Service. It as been twice that I checked in early like 8 AM and there is a room available for me right away...no waiting. Keep up with the great service . August 14, 2013
Rated 5.0 out of 5.0 Excellent hotel, decent buffet, great location For those people who wish to stay in downtown Toronto at an affordable cost, this is definitely the hotel to choose. The price for a room is excellent when you consider that there is a breakfast buffet every morning and you are a close 5 minute walk from Dundas Square/ Eaton Center. The hotel has on-site parking available for $20, which is a little steep, but you have the peace of mind knowing that your car is close by and in a safe and secure parking garage. The room was your basic hotel room; a queen bed, tv, dresser, desk, bathroom, and a pull out coach that turned into a full bed. The breakfast options included eggs, bagels, toast, pancakes, sausage, yogurt, bananas, muffins, cinnamon buns, and some other basic breakfast foods. The food was all great and warm. It's busy during breakfast time, so the food is constantly being filled, thus it is warm and fresh. The elevators are quite fast and the staff that I encountered were all friendly and helpful. I would certainly return to this hotel if I came back to Toronto. August 12, 2013
Rated 3.0 out of 5.0 by good location i had a pleasant experience after all - the hotel is in good location. August 12, 2013
Rated 4.0 out of 5.0 by Great location Good place to stay at Toronto down-town. Room is comfortable. The breakfast cafeteria is very loaded. August 8, 2013
Rated 4.0 out of 5.0 by review great view from our window on the 10th floor but only the sheer curtains are large enough to close all the way so the room was not so dark during the night. indoor connected parking was nice. great location August 8, 2013
Rated 4.0 out of 5.0 by Great value I recently had the opportunity to stay at this property using priority club points. The location is excellent, the price is right and includes breakfast which was great and also free internet. As a travel agent, having experienced a stay here first hand I will certainly recommend this property to my business travellers who are looking for a reasonable downtown property. August 4, 2013
Rated 2.0 out of 5.0 by Great staff not so great rooms We stayed for the location, it was a good location for public transportation, and good restaurants. The staff, especially Chris at the front desk, he was super. Rooms, were old, poor quality bed, air did not work, it was hot, stuffy, and not comfortable. The breakfast was OK, did not realize that other Holiday Inn's had more options. IF location is important, this is the place for you. Check with Chris for restaurants and how to get where you are going. Best service ever. August 3, 2013
Rated 1.0 out of 5.0 by wander The only thing about my room was the tiny view of the CN Tower, other then that all was good. Of course nothing that the hotel can control but once you get too many teenagers withOUT someone holding on to their leash they get crazy, stupid and ruin a nice breakfast or a quiet night a nightmare. August 2, 2013
Rated 3.0 out of 5.0 by Reward Nights = Very Small Room? The hotel is in a good location for transportation by subway and the staff was very helpful. There were a couple of restaurants and Starbucks within a short walk. Average TV and cable service. There was a drive-in style movie held in the small park across Adelaide - free. We found the room itself cramped with a tiny closet/armoire taking up one corner. No in-room fridge. The breakfast choices were OK. The eggs were packaged scrambled eggs and were quite salty and served as scrambled one day and served omelet style the next day. The muffins appeared to be frozen and thawed to serve, definitely not fresh. The only fruit was bananas. Yogurt choices were good and the bagels seemed to be average. The pancake maker was the highlight of the breakfast options. The cereal was average. We would consider this hotel for a return trip. August 1, 2013
Rated 5.0 out of 5.0 by great place to stay at great location very nice staff, friendly and helpful. close to all Toronto's attractions. 1.5 hours drive to niagara falls. very recommended. July 31, 2013
Rated 3.0 out of 5.0 by TLC This was my 2nd time and was not that impressed. Room need major work. Carpet was very dirty, Bathtub needed repairs plus walls needed cleaning. One upside was the bed was very comfortable. Staff were very friendly and helpful. July 27, 2013
Rated 2.0 out of 5.0 by fair to poor was put on floor with father/son baseball weekend...loud till 1 or 2 am no fridge in any of the rooms staff were indifferent to conditions of hotel waited outside lobby bathroom with the light on inside...staff did not bother to tell me you needed a key to unlock it...they could see me waiting right outside the door..... have stayed in many holiday inns and holiday inn express' and this is the worst yet...I've been with the priority club since 2001 the holiday inn express in Swift Current Sask, completely in the middle of nowhere, was 100 times better in terms of customer service, a friendly smile and better amenities than this location July 27, 2013
Rated 5.0 out of 5.0 by Holiday Inn Toronto is an excellent hotel to stay!!!!! Holiday Inn Toronto is in a very good location and close to restaurants. It is a walking distance to many places that you want to visit. It is clean and the room is really fragrant. Dylan, the customer service staff was really helpful. I strongly recommend this hotel to anyone who plans to visit Toronto. July 26, 2013
Rated 4.0 out of 5.0 by I keep coming back With my kids in Toronto, I am a frequent visitor of this Holiday Inn. I like the upgrades that have been made over the last year. The staff are friendly - that means the kitchen, cleaning and front desk people. Love the location. Enjoy the fresh cooked breakfast. July 26, 2013
Rated 3.0 out of 5.0 by Limited onsite parking, room OK, stinky floor We stayed for a weekend there, for a triathlon race. We were shocked when we arrived to find out that the onsite parking was full. We had to go a few streets away, and leave the car in a sketchy-looking area. We were praying to find the car there the following morning, with all windows intact. The staff was really nice though and the person at the counter went out of his way to try to makes things better for this situation, making sure we had a parking spot for the following day, which was critical for us (early going with lots of luggage & equipment). We were on 15th floor and there was a very bad smell right out of the elevator that would assault us every time we went to our floor. At least, that particular smell did not make it in the room (too much). Room was OK but small and cramped with a lot of humidity. We definitely not feel very comfortable there, but it did the job for the weekend at a fair price. Area itself it not great, but walking distance to Market and Yonge street, which is great. Also, no fridge in the room, which I thought was in all HI Express hotels. You could tell the furniture was ready for it, it just wasn't there. Breakfast was the typical HIE one, good enough for us.. July 26, 2013
Rated 4.0 out of 5.0 by Great Stay Service at the front desk was great. Room was clean and comfortable. My only cons was that it was really hot in the hotel but most likely due to the heat wave that was in Toronto during that week and that there was no mini fridge in my room. July 25, 2013
Rated 3.0 out of 5.0 by not up to our expectation we stayed earlier this year at another HI Express and have had a wonderful experience...however this hotel, in an excellent location, did not compare at all, other than a very similar breakfast....the check-in was slow, there were no adjoining rooms available, one of our 2 rooms was not available until 4:30pm....the a/c in one room weakened during the night...the hallway carpets are worn out....the breakfast area was extremely hot.... on the plus side, the parking availability was excellent and reasonable priced...the rooms and beds were very comfortable.... we would give this HI Express another chance since the location is good July 23, 2013
Rated 1.0 out of 5.0 by Nice Staff, but not enought to make up for hotel Old hotel, Small rooms, 3rd world air conditioner on hottest day of year. Breakfast was edible, but no one in my family enjoyed it. We planned on staying 3 nights and checked out after the first night. Staff was very pleasant and nice, just not enough to make up for the hotel July 22, 2013
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