Rated 3.9 out of 5 by 533
Rated 1.0 out of 5.0 by KimberSurprise Terrible Customer service and Subpar standards
When a customer steps into a hotel, they should feel welcomed and eager to stay. When I stepped into this Holiday Inn Express, I felt as though I was walked into a private conference! The lobby staff were not attentive and when I finally was able to get the attention of one, I felt as though I was interrupting and inconveniencing whatever conversation she was having prior to. I will give credit to one of the staff who was able to answer my questions in a friendly and efficient manner; if I would have had him as my check in employee, maybe the start the my hotel experience would have been better.
After getting the keys, I wanted to keep an open mind so that I may enjoy the rest of my stay. The room wasn't bad, but it was pretty dark and had a 70s vibe going. Then I read this lamented list of "staying safe" on the night stand (oh no). Some of the more memorable lines included "keep your window closed" (have people seriously climbed the exterior of the hotel to get into rooms?) and "If someone knocks on the door claiming to be a hotel employee, call the front desk to see if we sent anyone". I know these were"safety rules" but I couldn't help thinking if these had happened in the past to cause the hotel to outline this list.
As for working facilities: the air conditioning unit needed to be unplugged to turn off and the sink was leaking.
At night, there were more rowdy guests on our floor having some sort of party which is fine..if it's not in the hall. Keeping to the "hotel's safety rules" I assumed hotel staff would deal with the rowdiness. 3:00 am rolls around and they are still being obnoxious. I was staying on the second floor too, so lobby employees more than likely heard the noise. Even in the morning, my boyfriend and I had to step over empty beer bottles and puddles of mysterious liquid in the stairwell to get downstairs.
I travel pretty often and have stayed in other Holiday Inns, including the other two near Toronto's downtown core. I'm seasoned enough to know that this wasn't going to be the most luxurious hotel, but it is going to have the Holiday Inn standard. Boy was I wrong. I'm just appalled by my experience and will definitely need to be more careful when I'm choosing my hotels. Step up your game!
May 27, 2015
Rated 4.0 out of 5.0 by Toronto_visitor Holiday Inn Express Downtown Toronto May 2015
Hotels in Toronto are quite expensive but the Holiday Inn Express was reasonably good value.
Breakfast and wifi are included in the price unlike a lot of other hotels where you have to pay extra for this.
The "hot" breakfast was a bit poor, but there were plenty of other things to eat such as cereals, bagels and fruit, so you can still start the day with a good breakfast. The bathroom was a little bit shabby, but generally the room was good and the beds were really comfortable. There was no safe in the room which is a pity.
The front desk staff were helpful and friendly, and offered us a late check-out at no extra cost.
There are several good restaurants within walking distance of the hotel.
I would consider staying at this hotel again if I ever go back to Toronto.
May 26, 2015
Rated 5.0 out of 5.0 by Lanny175 Great breakfast, satisfactory everywhere else.
Hotel is standard, rooms are what you would expect. Only negative about the room would be no fridge. As I stayed for a week this was extremely inconvenient as I could not keep any food or drinks in the room. The reason for my high rating is the great complimentary hot and cold breakfast offered which you just don't get anywhere else (in my experience).
May 26, 2015