Rated 4.0 out of 5 by 620
Rated 5.0 out of 5.0 by nhoj1002 all good but the parking
everything was great about the hotel..... didn't like getting up at 600am to put money in the parking meter
August 24, 2015
Rated 4.0 out of 5.0 by BBurn Holiday Inn Downtown Toronto
Mostly good experience. A few things that could use improvement would be the landscaping outside, air conditioned common areas, a more powerful air conditioner in the bedrooms, and more than 1 available electrical outlet in the rooms. For the overall value of what was paid and its proximity to the city its a good deal!
August 24, 2015
Rated 2.0 out of 5.0 by Tommy1224 Love HIE, but this one lacked greatly
All in all, I always enjoy staying at a Holiday Inn Express - usually good value, their cinnamon rolls are great, and they offer a good value for the money spent. Unfortunately, the HIE in Toronto did not meet with our expectations.
First the GOOD: Staff at the desk was excellent, always willing to help with advice about getting around Toronto and other questions we had. The cinnamon rolls were, as always, excellent. Being centrally located in the downtown did help as we were within walking distance to our tour bus (but more on that later). The hotel was basically clean, even though it was filled with foreign folks during the time we were there.
Now, unfortunately, the BAD: The hotel appeared old - even though it said it was last renovated in 2005. It was obvious from our room - wallpaper peeling off (especially in bathroom), rug looked old, etc. Plus our room always felt damp - may have been due to the high temps that day, but still felt very damp all day and night. The air conditioner worked OK, but was very loud when it kicked in and it was hard to sleep sometimes because of the noise level. Some of the elevator lights (showing the floor you are on) were out and there were times we didn't know what floor we were stopping on. The neighborhood, although centrally located downtown, was rather shabby and older - there was even a homeless person approaching us looking for money and cigarettes right on the hotel grounds while we were trying to check in! It didn't help that the parking area for check-in was small and very crowded. Needless to say my first impression was not good. The breakfast area(s) were way too small for a 15 floor hotel, we always had to wait for breakfast and sometimes had no choice but to take it back up to the room. Plus, at most any other HEI (at least in the US), we usually got a mini-fridge and microwave in the room - not here, although it was pretty obvious to me that they had been there before (because of the large empty area in the TV/dresser drawer hutch). Also note that although parking is provided, you are charged - $20 CND per day for their underground parking right at the hotel, or $10 CND per day for their offsite parking - which was a ways off (5-10 minute walk) and again was in a not-so-great part of town.
So although our trip was decent, I have to say this is one of the lesser Holiday Inn Express hotels I have stayed in. If done again I can say for sure I would have stayed somewhere else.
August 22, 2015