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Rated 4.4 out of 5 by 63 reviewers.
Rated 3.0 out of 5.0 by Very clean facility The place was a clean as could be, and the folks were very nice.......But the beds were very uncomfortable, my son even slept on the floor. There was a foul odor in the air outside but it did not make it to the interior of the hotel....Not much the hotel could do about it as we heard there is a sewage plant close by. Better signage would help, there is a driveway between two service stations, not very well marked December 3, 2013
Rated 4.0 out of 5.0 by Excellent location and staff. Everything was nice and up to par except for the carpet in the room. It had many stains that are not expected in a Holiday Inn place. That was a little disappointing. November 13, 2013
Rated 4.0 out of 5.0 by Great front desk staff. The front desk staff was great, we had a small problem upon check in and it was taken care of in a very professional and friendly manor. The only problem I had with the stay was that the first breakfast, we were there by 6:30 am and the food was cold and the biscuits were not fresh. The coffee was also lukewarm. Thank you for making our stay a good one. October 18, 2013
Rated 3.0 out of 5.0 by just OK Not up to Holiday inn standard, Linens and bed old. The location is Tired I think every one was related, If I wanted a family run hotel I would have gone to a no name location October 14, 2013
Rated 5.0 out of 5.0 by Nice Room Check in was easy and staff was friendly. Property location was clean and organized. October 13, 2013
Rated 5.0 out of 5.0 by Really First Class Just about everything about this motel is first rate: the cleanliness; quality of furnishings throughout the building, TV, Wi-Fi, bed, bed linen, towels, plumbing fixtures, pool, reception/lounge area; availability of newspapers; and the breakfasts. The military discount was much appreciated too. There were three small.items that could be improved: 1. the water in the hot tub wasn't hot, 2. there were no free weights in the exercise area (though the facility document said there were), and 3. the computers need a visit by a "techie" to remove extraneous software/files and insure that recent editions of commonly used software is available. (I couldn't print my boarding passes, which normally is a pretty routine task.) I would definitely stay here on a return visit to Tracy. October 2, 2013
Rated 5.0 out of 5.0 by Kudos to The HIE in Tracy We found the Holiday Inn Express in Tracy to be excellent in all respects. It was immaculate and in very good repair. It was clean and bright and the staff was friendly and helpful in every way possible. I was very impressed with how nicely the rooms were kept and how well organized everything was at the hotel.. It was an outstanding experience and we will certainly stay there again on our next visit to Tracy. September 24, 2013
Rated 2.0 out of 5.0 by Outdated This hotel is outdated, the internet service offered here is unreliable, slow, and just plain doesn't work sometimes. During stay the washing machine and dryer did not wash my clothes or dry them and by that i mean soap was still in the clothes they were soaked after the spin cycle, the dryer took 4 cycles to dry even after i hand rung my clothes out. The room keys quit working every 3 days. Bottom line, it is cheap but outdated and terrible breakfast, September 15, 2013
Rated 3.0 out of 5.0 by tv didn't work overall good hotel with exception of the one amenity you have in your room. My friend stayed in a different room and had the same problem. If you have nothing to do but sleep, this is a clean hotel. August 31, 2013
Rated 5.0 out of 5.0 by Tracy's Best The Express is new, fresh, very clean and not smelling of chemicals. It is very quiet, you can't hear neighbors or the highway. Staff is very friendly and efficient. All of the fitness equipment is in good working order. The breakfast foods are fresh, well prepared, and well stocked. The rooms are very clean and linens very fresh. The TV has a huge variety of channels including A&E so i could watch Longmire. Loved my stay August 30, 2013
Rated 5.0 out of 5.0 by exceptional for the price This is a modestly priced property that delivered a very nice room, a decent breakfast and very nice staff. We'd recommend this hotel for anyone crossing the Central Valley or someone who has business in the Tracy area. This the second HI Express we've stayed in during the past 7 months and both were very nice hotels July 29, 2013
Rated 5.0 out of 5.0 Friendly staff, lovely room, great breakfast! This was my first visit at this Holiday Inn Express. The staff was very friendly and accommodating. Our baseball team had a tournament so there were many boys running around the hotel. The boys loved the pool and hot tub. The rooms were spacious and very clean. The breakfast was incredible; there was something for everyone (and it's free!). We had a very nice experience at this hotel and will go back again when we are in the area. July 26, 2013
Rated 5.0 out of 5.0 by Nice place wife and I were just a walk-in -no reservations. Tired from all the traveling, we saw the hotel sign and drove in. Really surprise of the size of this place. Lobby was huge, and our room was a nice size as well. Quiet place, able to relax on this leg of our journey. No complaints to speak of. We would stay again should we be in the area. Nice small hot tub and pool June 24, 2013
Rated 4.0 out of 5.0 by better than similar class properties Have stayed multiple times. Clean, quiet, comfortable rooms. Good breakfast buffet. A few rooms have had finicky air conditioners. Staff seems a bit indiferrent. They have a big problem reconizing priority club members and status. Room upgrades are very hit or miss without request at check in. When brought to the attention of staff, they seem unware of the program. Minor, but annoying. June 23, 2013
Rated 5.0 out of 5.0 by quiet and comfortable quiet room third floor, fridge and microwave worked good. local restaurants close walking distance. clean pool with towels close by in workout room. plus excellent sauna. had early plane to catch 3am wake up . had bagged fruit and yogert togo since I left before breakfast. over all impression very good. June 21, 2013
Rated 5.0 out of 5.0 by Modern and stylish Room was outstanding..a suite with separate bedroom. Quiet and relaxing. I generally stay away from hotel restaurants since the food and service are usually mediocre at best. But this restaurant is outstanding. Don't miss it! June 10, 2013
Rated 5.0 out of 5.0 by Very nice location and facility Next to the freeway but very quiet. Very nice rooms and and facility. I've stayed there many times for work and pleasure related to Stockton or Oakland. A few nice restaurants and mile or 2 away, or lots of fast food close by. I highly reccommend this HI EXP. March 17, 2013
Rated 2.0 out of 5.0 by Not for the business traveler Although a nice property, it is not for the business traveler. Internet service is extremely unreliable when it is available at all. Slow speeds and sketchy availability. Only the king rooms have desks, and those are limited. Electrical outlets are non-existent. I had to climb under the desk to find a place to plug in my laptop. If I was visiting Tracy as a tourist I might stay here, but as a business traveler I will not stay here again. I have stayed at this property many times over the past few years, and each time they have told me they are addressing the issues, and yet nothing has been done. This last stay was the deciding factor, when the girl at the desk told me it was probably my computer and not their service. I will be staying at the other major chain one exit up from now on. They are very business friendly. March 2, 2013
Rated 5.0 out of 5.0 by My second home! This is my favorite Holiday Inn Express! The management seems to take a personal pride to have everything as it should be. I am never disappointed. If there's any problem at all, one phone call to the front desk is all that is needed, and things are put right. The staff is friendly, and I always feel that they appreciate my business. I've tried other places in Tracy, but this is far and away the best. Now I'd never consider staying anyplace else. February 11, 2013
Rated 5.0 out of 5.0 by Comfortable bed a great service. I had a comfortable stay during my visit to Tracy for business. February 11, 2013
Rated 5.0 out of 5.0 by Exceptional staff and great service Every staff member at the Tracy Holiday Inn Express was excellent.....from housekeeping staff, groundsperson, breakfast buffet staff to the most exceptional front desk staff i have ever encountered (kind, compassionate, caring, helpful...while remaining very professional) trip was for a very sad and stressful time, to help our son as our daughter in law is in the hospital, ravaged by medically untreatable ovarian cancer. the staff: Bee, John, Sharbani, Ivan, Cristal....each an angel! February 7, 2013
Rated 3.0 out of 5.0 by Half way stop We were travelling from Northern California, we have had very nice stays at HIE so made reservations. The front desk staff was very pleasent and helpfull. The beds were too firm for me but the room was very clean. If there was a negative about this stay it would have to be breakfast. The cinnaman rolls were very hard and nothings seemed very fresh. Maybe because it is off season and there were very few travellers at this hotel. February 3, 2013
Rated 3.0 out of 5.0 by Time for a remodel This hotel is below the standards of what I expect of the brand. Old, worn out furnishings, and property. December 12, 2012
Rated 5.0 out of 5.0 by Welcoming Staff I stayed at this place december 2 thru 5th 2012. staff was pleasant and very welcoming. Nothing bad to say. All met expectations. December 10, 2012
Rated 4.0 out of 5.0 by Staff is EXCELLENT The hotel is clean and the staff is awesome. It does need new updated furniture and new mattresses. October 25, 2012
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