Rated 4.4 out of 5 by 123
Rated 3.0 out of 5.0 by ET06 Nice hotel, terrible service
We stayed at this hotel two nights. We had separate reservations for each night. Not our idea, but required by IHG because we used two different reward options. When checking in we informed desk clerk (Johnna) of the separate reservations because of fear of complications. We later doubled checked to make sure everything was OK and was told we would need to switch rooms after the first night because of the separate reservations-- she said she did not pay attention when we checked in. We did not want to move and were told we had no choice other than switching now. We had already unpacked. So we packed up and had to move to a lesser room to avoid moving on day 2. On day 2 the key to our room stopped working and we had to go down and check in again. Key still did not work, which required another trip to desk. Seems this all could have been avoided if the clerk had paid attention and handled properly on day 1. It began to feel like we were being punished for using rewards instead of cash. While the clerk messed up, I would suggest a change to the reservation system to avoid the need for separate reservations when using different payment options for different nights. This was the worst Holiday Inn Express service we have ever had.
October 20, 2014
Rated 3.0 out of 5.0 by Indylynch1 Quick trip to the area.
I had a minor problem with the description of the room. They tried to correct it - and for most people it would have been acceptable (I am a little more picky). The room was clean and comfortable - and I did feel secure on the grounds and in my room.
October 20, 2014
Rated 5.0 out of 5.0 by EAA71 Weekend getaway
Very nice housekeepers who work very hard
The property was very appealing and the guest room was one of most comfortable I have ever stayed in.
October 16, 2014
Rated 5.0 out of 5.0 by AARP Road Trippers VERY Customer Friendly and CLEAN
Sept 26, 2014 stay: Kelly was both VERY helpful and VERY courteous; and pro-active to enable us to us our accumulated "points" to use towards our overnight stay. The facility was very clean and the staff (including cleaning crew) was very friendly. We would stay here again!
October 14, 2014
Rated 5.0 out of 5.0 by Roadtrip1014 Immaculate
New and spotless. Well kept, nice pool and loved the pancake machine and bacon. Room was larger than average including the bathroom. Also had fridge and microwave and ample furnishings.
October 12, 2014
Rated 4.0 out of 5.0 by Richqwert Great pillows.
Hotel was very clean. Rooms were quiet and could be darkened nicely. Parking was ample and side entrances were convienent. Breakfast was quick and held quite a variety.The morning newspapers were an added touch.
October 9, 2014
Rated 5.0 out of 5.0 by Roadwanderer Had that Wheeling feeling
Good motel, convenient location with great amenities close by, including dining, shopping and other options
October 6, 2014
Rated 5.0 out of 5.0 by Wingman19 Comfortable bed and great service
We were pleasantly surprised to how nice and comfortable this place was, it had been years since our last Holiday Inn visit and this place was awesome!!!!
October 6, 2014