Rated 5.0 out of 5.0 by Local1 Comfortable bed and great staff
Great Staff (Shane, Nigel and Winnie), free shuttle service. Clean and comfortable room , I would recommend this hotel only for short stays only.
June 10, 2013
Rated 4.0 out of 5.0 by Pamsy Staff Courtesy
Staff was very helpful and courteous. There was willingness to assist when we had difficulty with airline tickets
June 8, 2013
Rated 5.0 out of 5.0 by Molasses Excellent as always!
I love staying at this hotel. The location is great and so are the other comfort tools that go along with staying at this hotel. Although it is a little bit pricey, it is understandable. I will always continue to stay there. The staff are excellent and truly define quality customer care.
I have no complaints, and I am sure if I did, I am confident that it would be dealt with in a professional manner.
Keep it up! You will always get my business.
June 7, 2013
Rated 5.0 out of 5.0 by Amigo61 Convenient hotel near to airport
This hotel is extremely convenient as it is only about five minutes drive to the airport. There is also a free shuttle bus service to the airport about every fifteen minutes. The hotel is fairly new and the rooms have a comfortable size with flat screen TV. There is also free wifi for Internet.
May 29, 2013
Rated 1.0 out of 5.0 by Alberto69 Shuttle
My wife and I stay every month of the year for one night at your hotel. On our last trip on May 4th, we arrived at Piarco and called for the shuttle at exactly 9:12pm (the time is on the cell phone). We were told that the van was already there and we waited patiently for 20 minutes, until I called again. Then we were told that the van had returned early and that we would have to wait until 10:15pm. It is outrageous that we had to wait for over an hour by the airport sidewalk (for fear of missing the shuttle), when what we needed was an early bed, in order to wake up at 5:00am the next morning. We believe that this new shuttle schedule will spoil our hotel experience, and are looking for other alternatives, for us and for all the friends to whom we've recommended the Holiday Inn. Traveling is already enough of an ordeal, and we believe that it is not only very tiresome, but also very dangerous, to wait for an hour on the street, to be picked up by the hotel. It defeats the whole purpose of an airport hotel.
May 13, 2013
Rated 3.0 out of 5.0 by girl123456789 O.K. Place with No Internet
This is a very standard HIExpress. Room was nice enough. A little musky and stale. Breakfast was bare - no fruits, toasters did not work, coffee was horribly sour.
The worst part was NO INTERNET. It's a joke. They "have it", but I got no work done. With that many business travellers not having other Internet on the island, the hotel should make it available. They have plugs in the room that don't work. They pretended that I could come down to the front desk and they would fix it -- but then I heard from repeat travellers that it hasn't worked for years. Wish they would have been honest instead of lying and saying that this is a one-time problem. People crowd around the lobby and breakfast room to attempt to get wireless. Mine was SO slow it was worthless.
This was a dealbreaker for me - a Platinum Elite Priority Club member. I am always going to stay in Port of Spain at the nice hotels. Even the Capital Plaza has internet.
May 8, 2013
Rated 3.0 out of 5.0 by rosher32 Great location ...service level needs to improve
Fair value but other Holiday Inns have spoiled me.
March 25, 2013
Rated 4.0 out of 5.0 by Indar Close to airport, location
I like staying at this hotel as it is close to the airport and I am abel to get there is a short time. The additionla shuttle service helps with getting me to the airport also.
March 16, 2013