Rated 4.0 out of 5 by 226
Rated 4.0 out of 5.0 by Jamaicanangel28 Needs a little upgrading
You get what you pay for. The shuttle service was a big disappointment but all in all not a bad place to stay.
June 19, 2016
Rated 3.0 out of 5.0 by Point 14 TrinCity HI Express
The hotel rooms are nice but there are no amenities on site. the view from the highway looks impressive but it really is out in the middle of nowhere and if you don't have a car you'll need to use the shuttle service just to go out to eat - and it's not like Uber and you can just open the app.... Just saying.
June 14, 2016
Rated 5.0 out of 5.0 by srssmart Excellent customer service
Recommended for further stay. Comfortable and safe environment, with excellent customer service.
June 6, 2016
Rated 5.0 out of 5.0 by TDLIR Best Airport Hotel when Flying
This is the best hotel in the area if you are going to fly out of the country the next day. It is affordable, clean and quiet and very close to the airport. Staff is friendly also.
I have been using this hotel for the past 8 years for all my flights out of Trinidad.
May 31, 2016
Rated 4.0 out of 5.0 by peterintrinidad Initial charge to reserve room
I guess the one thing that I was unaware of was that I was charged twice on my credit card for my stay and I had to call to find out what this was about. The staff indicated that they took the estimated charge for the 2 nights amenities from the card on my arrival. Then they charged me again for the actual amount of the room on departure. They said the first charge would reverse within 7 days. I had no idea they actually took the money the first night. I am still waiting for the refund.
They said this double charge could have been avoided if I had paid up front in full on arrival. But I was not told that. I do not agree with this double charge policy, unless the customer (that's me - believe it or not) is advised first. I have never had this happen at ANY hotel before this.
Apart from this bizarre charging incident, it is pretty much the best hotel to stay at near the airport.
May 30, 2016
Rated 3.0 out of 5.0 by taciana Mi visita
El personal debe sonreir un poco mas, adicional deben considerar de que sepan algo de español.
May 26, 2016
Rated 2.0 out of 5.0 by vicm1 Beds OK but issues with maintenance
The hotel seemed like the usual Holiday Inn Express on the exterior. However, my room was sub-standard. The air conditioner leaked, the carpet was damp near it. The fridge was also leaking. There was very little water pressure in the washroom sink. The breakfast meat consisted of sliced wieners, not the usual sausage or bacon. There was a photograph of cinnamon rolls, but none were available at breakfast. Shuttle service to the Trincity Mall
May 25, 2016
Rated 5.0 out of 5.0 by Martins04 Great experience
Check-in at hotel was fast, front desk clerks were helpful and welcoming.
Guest room was clean, spacious and modern.
Bath amenities were of good quality.
Breakfast was well displayed and had some variety to choose from.
Internet service was reliable.
Room service was helpful and provided more towels and amenities as per request.
Check-out was fast and accurate.
May 19, 2016