Rated 4.0 out of 5 by 159
Rated 3.0 out of 5.0 Broken elevator unfixed for at least a week.
This Holiday Inn is close to the airport and often booked several times a year. It is usually clean and comfortable. In this instance, the elevator was out of service for at least a week; the week that we were there. Two children and and senior had to use the stairs from the third floor every time, which was 3-5l times a day. This included taking our own five pieces of luggage and check in and check out. The staff kept stating that they were waiting on a part to fix the elevator. Holiday Inn is such an established company. We cannot understand how they were not able to resolve this problem more efficiently and obtain the part to not inconvenience their clients. This was a huge inconvenience and our stay less enjoyable. We look forward to Holiday Inn resolving this issue more efficiently in future.
August 28, 2015
Rated 4.0 out of 5.0 by JMCM68 HIE Trincity
Good clean hotel that provides everything you need for a short stay. Like many of the residents, I was catching an early flight, and this hotel is minutes from the airport terminal, so it's very convenient. Shuttles start at 4am, and take about 5 mins, so that extra 40 mins in bed is very worthwhile.
The hotel is great for the airport, which in turn means that it's 40 mins from Port of Spain. In addition to the airport shuttle, they also run frequent shuttles to Trincity Mall where there's a food court, a large supermarket,a couple of restaurants, and a cinema, so even though the hotel is basic, they make it easy to get around to the local amenities.
August 24, 2015
Rated 5.0 out of 5.0 by BMart71 Vacation Stay
Enjoyed my stay. Great customer service but wireless internet service was not good.
August 19, 2015
Rated 4.0 out of 5.0 by GoNoles! Good location near airport (POS)
Staff especially Michael does an excellent to make the Guests comfortable. Hotel is near POS airport and the TrinCity Mall. Mall is dated but their are a few restaurant choices and a theater inside. Shuttle driver to airport named Nigel was also helpful.
August 4, 2015
Rated 3.0 out of 5.0 by Trini-Pat Convenient for the airport
Great for early morning airport connections and they offer shuttle service
August 4, 2015
Rated 3.0 out of 5.0 by etokay Hotel location and Room Cleanliness
The hotel is located in a place away from pretty much anywhere. However, they are close to a shopping mall where you can find a handful of restaurants. The hotel provides a shuttle(it is probably the only good thing provided by the hotel). Most of the staff is rude when you ask the same question twice.
Bathroom curtain had mold/algae
August 3, 2015
Rated 5.0 out of 5.0 by Slimchick Comfortable bed and excellent service
I stayed at this hotel more than once with my husband, it was chosen for the convenience and ease of pocket expenses. It is very close the major mall in the area and the shuttle service is willing to carry you and bring you back to the hotel. I loved every minute of my time there with my husband and will be going back again soon!
July 22, 2015
Rated 1.0 out of 5.0 by Touanne need more breakfast stuff rude staff
very rude staff at front desk, horrible breakfast limited food supplies, noisy air condition, dirty pool.
July 20, 2015