Rated 4.0 out of 5 by 224
Rated 5.0 out of 5.0 by srssmart Excellent customer service
Recommended for further stay. Comfortable and safe environment, with excellent customer service.
June 6, 2016
Rated 5.0 out of 5.0 by TDLIR Best Airport Hotel when Flying
This is the best hotel in the area if you are going to fly out of the country the next day. It is affordable, clean and quiet and very close to the airport. Staff is friendly also.
I have been using this hotel for the past 8 years for all my flights out of Trinidad.
May 31, 2016
Rated 4.0 out of 5.0 by peterintrinidad Initial charge to reserve room
I guess the one thing that I was unaware of was that I was charged twice on my credit card for my stay and I had to call to find out what this was about. The staff indicated that they took the estimated charge for the 2 nights amenities from the card on my arrival. Then they charged me again for the actual amount of the room on departure. They said the first charge would reverse within 7 days. I had no idea they actually took the money the first night. I am still waiting for the refund.
They said this double charge could have been avoided if I had paid up front in full on arrival. But I was not told that. I do not agree with this double charge policy, unless the customer (that's me - believe it or not) is advised first. I have never had this happen at ANY hotel before this.
Apart from this bizarre charging incident, it is pretty much the best hotel to stay at near the airport.
May 30, 2016