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Rated 4.1 out of 5 by 91 reviewers.
Rated 2.0 out of 5.0 by Uncomfortable and noisy Let me first start out by saying that I am not a customer that generally writes reviews. I felt compelled to write one on the quality of this hotel after my recent stay however. First, I had booked a King Suite room several days in advance and checked in during the early evening. I was told there were no other rooms available other than the one I was booked in. I was placed in Room 114 --- and for anyone staying at this hotel, make sure you are NOT booked in that room on arrival. Not only is this room the first room down the hall on the first floor, it is right next to the ice and vending machines, directly across the hall from the laundry room, and across from the echoing hallway that leads to the indoor swimming pool. The laundry room is open 24 hours and trust me, people will use it at all hours. Between the slamming of the doors for staff beside me to the slamming of the laundry room door, I may have slept two hours at a time - maximum. People in the pool also echoes down the hallway (and the pool can be used apparently until midnight, even though I believe it was later than that in actuality). After requesting my room be changed, I was told there were no more available rooms. However, the person traveling with me was able to check in AFTER me and receive, obviously, a different room. In addition to the noise, the beds are hard and extremely uncomfortable. The sink is in the main room (with no easily accessible light switch) and does not have a trash can. The shower is old and the shower head can either drill you with water, or spray water all over the bathroom. I tried making a wake up call but no one answered to take my request. The air conditioning unit made a terrible grinding noise and would wake me up when it turned on. And if you want to watch something on tv at night, you have very few options (although there are approximately 5 different versions of HBO). All in all, I would never recommend this hotel to anyone visiting the area and I am very disappointed in the quality of this hotel, and the inability of the staff to book me in a better room especially considering the frequency with which I stay in Holiday Inns. July 25, 2014
Rated 5.0 out of 5.0 by great sleep Surprisingly comfortable. Enjoyed our stay. I would definitely stay here again if visiting. The staff was very willing to accommodate strange requests...being in a wedding i had to ask the hotel for some unusual service. July 22, 2014
Rated 5.0 out of 5.0 by Still a favorite! I can't say enough nice things about the staff at this hotel. They are always welcoming and friendly. The beds are a little hard, so they put 3 comforters under the sheet for us to act as a pillow top. We have gotten there early enough recently to enjoy the warm cookies, a really nice touch. The location is convenient and the food choices nearby are good for quick meals while working. The service at this hotel is head and shoulders above other IHG properties in the Portland metro area. We stay at this and other properties between 4-8 days a month, so we are very familiar with the levels of service.Other properties could learn from this location! July 17, 2014
Rated 3.0 out of 5.0 by Decent room in a good location Located right off the highway made this convenient to explore the area while we were in town for a wedding. The bed and pillow left a lot to be desired; we both prefer firmer mattresses and pillows. Most other Holiday Inn Expresses we have been to have updated bedding to be adjustable. Seems to be popular in the area but having the sink in the main room instead of the bathroom was a bit odd. After eating lunch on a Saturday, we returned to our room for about 2 hours to get ready for a wedding. While getting ready, someone from the cleaning crew stopped by; we informed her what we were doing and when we'd be out of the room. Our room was never cleaned. July 17, 2014
Rated 5.0 out of 5.0 by Clean and comfortable friendly staff We enjoyed our stay at the Holiday Inn Express located in Troutdale Oregon. The staff was very friendly and helpful, room was very clean and well stocked with everything we would need and smelled fresh and clean. Our bed was very comfortable and the area was quiet. July 9, 2014
Rated 5.0 out of 5.0 by bed good food not good room bed ok appearange ok front desk okay July 8, 2014
Rated 5.0 out of 5.0 by Wonderful staff From the first call I made for reservations until we checked out our experiences with this motel and its staff was excellent. They sent confirmations after making the reservation and a couple of days before our stay. There were 5 rooms with our family and the staff called before to make sure all our needs were met and waiting. I'm very aware of cleanliness and I didn't find anything that had not been cleaned. There are white linen and comforters on the beds, 2 soft pillows and 2 firm pillows. Our whole family was impressed. July 7, 2014
Rated 5.0 out of 5.0 by Well Equipped Rooms We stayed in a room with two queen beds and I was surprised to find a love seat sitting area as well as a small table for two. The room also had a larger than average refrigerator for a hotel room and a microwave. The beds were very comfortable. The only thing that needs improvement at this location is the breakfast. We went down to eat at 8 am and they were out of many items and there was no OJ only a very watered down passion fruit drink. This is a great location to stay at while doing activities in the Columbia River Gorge or if you are attending a concert or function at McMenamins Edgefield. July 2, 2014
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