Rated 4.6 out of 5 by 63
Rated 3.0 out of 5.0 by vthokie88 Usually I love this hotel, but not a good experience this time.
I have been staying at this hotel several times a year since it opened, and have never had a disappointing experience, until this weekend. Our room (120) must have a utility or laundry room above it, because early in the morning, it sounded like someone was stomping back and forth, and we would periodically hear swooshing of water. It ruined our sleep. Then, when we went out to breakfast, the person working the area was very rude, actually pushing me out of the way so she could get by and very short and nasty when I asked her for more hot water for oatmeal. It was obvious that I was inconveniencing her by being at the hotel. This is in total contrast to the usual treatment by the staff at this hotel, which have been consistently excellent in past years.
The good things about this hotel (this time and every time): Front desk staff is excellent - pleasant and efficient, Room is clean and comfortably appointed, internet connection is fast and easy to get on, and the shower pressure and temperature are excellent.
October 30, 2013
Rated 5.0 out of 5.0 by Traveler129 Great room
Very clean quiet and comfortable room
would return again
October 28, 2013
Rated 5.0 out of 5.0 by us3roadtrip great
Great place to stop on a long road trip. Beautiful location, friendly, clean, comfortable.
October 27, 2013
Rated 1.0 out of 5.0 by hammer28024 Oh for a 9-volt battery
We checked in Oct,18 after a long day on the road and hit the hay about 11 with a 5:30 wakeup call. Suddenly at 1 AM our smoke detector starts beeping. Called the front desk and attendant said they didn't have any batteries. He came up to our room and rudely said "you've got TWO choices,I can take it down or you can move to another room!" Well moving all our stuff at 1 AM wasn't an option so we told him to just take the detector down. The rest of the night was spent in a half-awakened state with our noses poised for smoke. Roughest night ever spent at HIE. We didn't really say much at checkout because the same guy was on desk duty. We didn't want a confrontation to ruin our day we had planned. Needless to say by journey's end the next day ,we were bushed!
This is not par for this particular hotel. It's a clean place to stay. Hate this happened.
October 24, 2013
Rated 4.0 out of 5.0 by behray Nice facility and pleasant environment
Overall a pleasant experience. I'm likely to stay there when I visit next for leisure.
October 23, 2013
Rated 5.0 out of 5.0 by Grandmama2 Great Place to Stay!
We were traveling with two other couples and had made reservations in advance at this Holiday Inn Express. We were very pleased with what we found when we arrived. The atmosphere was great, the rooms were clean, the beds were comfortable and the staff was pleasant and helpful. We asked for a recommendation from the desk clerk for a good place to eat and found it to be just what we were looking for. The breakfast before we left the next morning was super. We definitely would stay here again!
October 22, 2013
Rated 2.0 out of 5.0 by Cindy46 Good experience all the way around
enjoyed our one-night stay as we traveled down the blue Ridley parkway.
October 22, 2013
Rated 5.0 out of 5.0 by Rewardsmemeber Friendly staff
I have spent 44 nights in Holiday Inns this year and most have a very friendly staff. The staff here is no exception and I appreciate their hospitality. I have the option of staying at this Holiday Inn or the one closer to the airport that has and indoor pool and loads of places to eat and I still prefer this one for it is cleaner and is newer. Also, the restaurant grosses me out at the Valley View location. Unsanitary.
October 17, 2013
Rated 4.0 out of 5.0 by Grandaddy Staff & Location
Staff some of the best I have dealt with
Location convenient to Roanoke yet quiet and easy to get around
Rooms are huge and comfortable
October 17, 2013
Rated 4.0 out of 5.0 by holiday1969 standard holiday
passing thru..one night stay..nice safe clean place....try it you will like it
October 16, 2013
Rated 5.0 out of 5.0 by oldiesroadtrippers stay here!
well worth the 4.7 average score given!
staff excellent handy to inexpensive eating across the road Cracker Barrel/easy access to Roanoke and to Boue Ridge parkwat / also smith Mountain Lake quite near and well worth the visit.
Overall great for UK tourists who are self drive.
There is a rail track nearby but the helpful staff will assist you if like us you are "light" sleepers.
only downside was that the weather was not conducive to the outside pool in September
October 16, 2013
Rated 5.0 out of 5.0 by Bill0524 Bill0524
Very nice place to stay, easy on and off of Interstate 81, good restaurants close by. Room was very clean and the bed very comfortable. Will stay there again.
October 9, 2013
Rated 5.0 out of 5.0 by JohnFL Special Occasion
This was an overnight stay on return trip from Akron, Oh to Lakeland, Fl with the specific purpose of having lunch with an aunt, that lives in the area, for her 84th Birthday. We enjoyed our stay in Troutville and all the Virginia Tech fans that stayed there on their way to Saturday's game.
October 8, 2013
Rated 4.0 out of 5.0 by USFan Room-Equipment
It was a long room with a large unfurnished area in the middle. Strange.
The view was a column of the entranceroof. No sky, no sun. We don`t enjoy.
October 4, 2013
Rated 5.0 out of 5.0 by Darcie Very Nice!
I would not hesitate to stay here again or recommend to others. One of the nicest Holiday Inn Express hotels we've stayed at.
Very nice and a very pleasant stay.
October 3, 2013
Rated 5.0 out of 5.0 by cbksar2001 Clean room and friendly service.
Have stayed at a number of Holliday Inn expresses in different states and have been happy with each one. At this one we asked the front desk for a restaurant with a local flair and we were not dissappointed. I think we have found our comfort zone with this Hotel and can depend on it to be this way each time. Look forward to more trips and more comfortable nights.
September 24, 2013
Rated 5.0 out of 5.0 by ANGwife2010 Beautiful hotel
My family and I stayed here on our way back up North and it was beautiful. The rooms are extremely spacious and beautifully decorated. We had no issues with the rooms at all.
The staff were pleasant and kept to themselves which was nice. They were very nice when asked for anything.
The breakfast was nice and the dining room was very clean....possibly one of the cleanest I have ever seen.
Location is convenient to local supermarket and small general stores.
I highly recommend this hotel.
September 21, 2013
Rated 5.0 out of 5.0 by Shaz32 Highly recommend
This hotel is in a lovely rural location but still accessible to the highway. The staff are very friendly and the rooms very clean and comfortable. Well worth a stay and will be back.
September 17, 2013
Rated 5.0 out of 5.0 by camry Very pleased with our 2 night stay
Our Room was really suitable for our party of 3. Very comfortable, clean and everything a traveler would need (a refridge,micro and plenty of space.
Breakfast could have been better quality items but hopefully they will improve that.
September 12, 2013
Rated 4.0 out of 5.0 by jon4jazzy convenient, clean and quiet
Hotel is located just off 81 on the quiet side. Rooms are large, clean and cmfortable. Easy drive to Roanoke and sites in Blue Ridge. Stayed a few times found some good and one super restaurants nearby... Pomergranate!
Also... hotel staff attentive and watching details.
September 12, 2013
Rated 5.0 out of 5.0 by randy7122 Great Place to stay
Very cleean rooms. Friendly staff. Will staythere again
September 4, 2013
Rated 4.0 out of 5.0 by Elunia Comfy!
Staff is welcoming and attentive. Clean, comfy room! Very quiet! Will stay again.
September 4, 2013
Rated 4.0 out of 5.0 by B2aRose Great stay!!!
Had a wonder stay on our way to NY from TN. It was nice and clean and easy to find, right off the interstate. The bed was very comfortable. I wish the pool was heated, so I could have a swim, but the water was way too cold for me. The pool looked so nice and I was looking forward to it. Other then that everything was great!!
August 31, 2013
Rated 5.0 out of 5.0 by Avena76 Troutville Holiday Inn
We chose this hotel because of its location to Natural Bridge, VA. The hotel was very clean and the staff was friendly. The complimentary breakfast was good as well. We stayed in a 2 bed with a pull out couch for our family of 5 (2 adults and 3 children). The room just right for our family needs. I would recommend this hotel and location for anyone visiting the area.
August 21, 2013
Rated 5.0 out of 5.0 by Jeff1031 5 Stars
We stayed here for one night while heading south. We couldn't have been more happy with our choice. The overall experience was nothing short of wonderful. The room was more than we expected, first rate for sure. I would highly recommend this Holiday Inn.
August 17, 2013
Rated 5.0 out of 5.0 by Dadio Excellent visit...
Have stayed multiple times at this location...Jane managed breakfast area alone and didn't skip a beat..Kept everything flowing and most importantly kept area clean!
August 16, 2013
Rated 5.0 out of 5.0 by Poppins Great Service
The host that checked us is was extremely accommodating. We were traveling from Boston, MA so we had been on the road a long time. She helped us get an Executive room with extra space and made sure we knew how to get to local restaurants. Great service.
August 11, 2013
Rated 5.0 out of 5.0 by Radflea Great hotel
We had a really nice stay at this hotel. We will be stopping their again on our next trip up north. The staff was excellent and the room was very nice as was the bed.
July 23, 2013
Rated 5.0 out of 5.0 by Rick696969 Nice place to stay
As a Priority Club Member, I was quickly taken care of and I was provided with an evening snack. Great service!
July 20, 2013
Rated 5.0 out of 5.0 by Petedt Very clean and nice.
The room was large and very clean. The staff was helpful and the server in the breakfast room went way beyond what was required of her. She offered to take our plates, kept up with the fresh food during a very busy time. I was impressed! And the rooms were quiet.
July 19, 2013