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Rated 4.6 out of 5 by 129 reviewers.
Rated 3.0 out of 5.0 by Nice Hotel Poor Noise Level We found the hotel to be very nice and clean. The breakfast was good and fresh. The down side was the noise level of the rooms. This building is framed with wood construction and is very sound transferable. August 26, 2014
Rated 5.0 out of 5.0 by Comfortable and friendly staff Stay at this location several times a year, very consistent service levels. Welcoming staff, clean and comfortable. Never look for an alternative if this location is available. August 26, 2014
Rated 5.0 out of 5.0 by Troutville Fun Newer hotel had a great layout for the rooms and breakfast area. I was very impressed, seems like someone really did their homework when it came to making the place feel like home. August 25, 2014
Rated 2.0 out of 5.0 by Leaking roof At check in staff tried to up sell to more expensive room by telling me that all singles were sold out. When I turned to leave suddenly one was available. In the middle of the night it rained and water came thru the ceiling, like it was running from a hose. I was given another room, but had to reset temp and wait for it to cool down before I could get back to sleep. August 24, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable Everything was great. The bed was a little soft for us. Other places we have stayed in the last few years have gone to the memory foam. This is what we have at home and are used to. We did not ask for this so I don't know if it was available. Other wise everything else was wonderful. We will be staying here again in the near future. August 22, 2014
Rated 5.0 out of 5.0 by Highly recommend This was my second stay at this Holiday Inn Express. I chose it for the second time after having a great experience last August. I actually drove longer than I had intended just to stay at this facility. Upon arrival I was greeted by a very courteous, professional and friendly front desk employee. My room was clean, comfortable and it was an all around positive experience. August 21, 2014
Rated 5.0 out of 5.0 by Exceeded Expectations In the past, I have always stayed at the Hotel Roanoke in downtown Roanoke, but our clients from China had already made reservations to stay at this Holiday Inn Express Troutville. Hence, I decided to join our client and stay at the same hotel and I was pleasantly surprised and very please with my choice. Thank You!!! August 17, 2014
Rated 4.0 out of 5.0 by Great front desk service We booked a room for 6 adults, but the room only had towels for 3 adults when we arrived. After calling the front desk for additional towels there was no wait what so ever. Went down to the front desk and the additional towels were waiting for us. August 17, 2014
Rated 5.0 out of 5.0 by Frequent traveler The location, and value as well as comfort was great. August 16, 2014
Rated 5.0 out of 5.0 by Great Hotel Size of room was outstanding, cleanliness wonderful, breakfast one of the best with an outstanding staff helping. August 11, 2014
Rated 5.0 out of 5.0 by good spot to stop on I81 Newer property, very clean and comfortable, reasonable price for the area. August 11, 2014
Rated 5.0 out of 5.0 by Comfortable and peaceful We chose to stay here on our way back from a trip to Tennessee. I made the reservation online from the Cracker Barrel across the street, and everything was ready to go the minute we walked in 20 minutes later. The staff was lovely, and were happy to get me tooth brushes and toothpaste when we realized we forgot them at our last hotel. They also happily gave my daughter a towel for the pool. Our room was very comfortable, and we enjoyed a nice, quiet evening. Breakfast was delicious, and the perfect start to our day. August 10, 2014
Rated 5.0 out of 5.0 by Reliable Choice As always Holiday Inn Express proved to be an excellent choice. Very good rooms and great service. August 7, 2014
Rated 5.0 out of 5.0 by Really good experience We were in town for our daughter's wedding. This property exceeded our expectations. I was travelling with my husband and 2 teenage children . We didn't spend much time in the room -- only to fall into exhaustion sleep mode periodically. Great customer service from all staff I came into contact with . Awesome bed linens, comfortable bed and pillows. August 6, 2014
Rated 5.0 out of 5.0 by Handicapped room We loved how open and easy it was to get around and use the room. I have a visit planned to another HIE in the future and I hope that all your handicapped room are this great! August 6, 2014
Rated 4.0 out of 5.0 by Very Comfortable Room and and good Guest Assistance We stayed here with a group of people in a block of rooms and the Service was good. The Rooms were very comfortable. The breakfast was good variety and an excellent employee in the breakfast area! The staff was very accommodating to our needs . Hotel close to freeways August 5, 2014
Rated 3.0 out of 5.0 by Quick Stay on My Way to Washington DC I popped in late on the way to Washington DC from Kennesaw, GA and was pleased to receive the service that has always been so consistent and expected from an IHG property. I stayed at this property about six years ago on my way to New Jersey and received the same comfort and quality. This was a perfect travel hotel for a quick stay and decent breakfast. I will definitely keep this hotel in mind for future road trips to the north. August 2, 2014
Rated 5.0 out of 5.0 by Very nice one night stopover Excellent value. Enjoyed our stay. Quiet, clean and great bed! July 31, 2014
Rated 4.0 out of 5.0 by Great property especially for the rate Nice property and staff. Rooms very clean and updated. Not much around it but great for stop over. Quality of hot breakfast food was low. July 24, 2014
Rated 4.0 out of 5.0 by clean but noisy Clean and comfortable room, questionable pillows (all to soft). To bad the heavy self-closing doors bang so loud and echo down the hall. Poor noise isolation between the hallway and room is annoying (unless you like to ease drop on the conversation) July 24, 2014
Rated 5.0 out of 5.0 by LAMAGNA 2 our stay was wonderfula dn the hotel was in a great location and we will atay again, Lord Willing. JN 3:16 July 21, 2014
Rated 5.0 out of 5.0 Pain I was recently in a motorcycle accident and in a lot of pain. I should not have been traveling, however, my son was getting married in South Carolina and there was NO WAY I was going to miss that if at all possible. Normally I would ( we would ) have made a trip like that without stopping. Due to my injuries we had to make the trip in two parts stopping for a break Inbetween at this hotel. The room was fantastic and today my family IS STILL raving about how comfortable the beds there, especially the pillows ( AND I AGREE ) my only regret is that I was suffering from so much pain during that time that I was personally unable to enjoy it . EVERYONE ELSE DID! (and ) Because of my injuries I was unable to sleep well or be comfortable anywhere. I will add that the stay at that hotel was VERY comfortable for me even though I couldent take advantage of it ( it was like an oasis in the barron land bed wise ) I hope I can enjoy another short stay with my wife sometime soon now that I am recovering. financially, Staying overnight is sometimes difficult so we only stay when necessary, and when we do we choose Holiday inn whenever possible first. This stop was worth it. The bed was fantastic July 20, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express. Troutville, Va. Excellent hotel close to challenging golf courses! July 18, 2014
Rated 5.0 out of 5.0 by all around great We had a super experience for the price. I cannot say enough good things about them. July 16, 2014
Rated 5.0 out of 5.0 by Good Job Stopped during a rain storm through which we could no longer drive. Mike (the night manager) was friendly, helpful and sympathetic. The room was clean, the bed comfortable and the shower hot. All at a reasonable (not cheap) rate. Thanks! July 15, 2014
Rated 5.0 out of 5.0 by Great location This location was an easy on and off highway location. The hotel was very clean and friendly. I will definitely use this location again when I travel this way which is usually twice a year. July 11, 2014
Rated 5.0 out of 5.0 by comfortable and convenient beds were comfortable, breakfast very good, easy to get on and off highway, clean and new - breakfast staff very friendly and helpful July 10, 2014
Rated 5.0 out of 5.0 by Very Clean! Perfect Place to Rest Traveling from Delaware to Nashville TN. The perfect place to stop for the night to rest July 10, 2014
Rated 5.0 out of 5.0 by Nice Hotel! This is my third stay at this hotel in the last month. Last time I stayed I left my entire bag of toiletries and they still had them two weeks later! I was so excited and grateful! Will stay again soon! July 9, 2014
Rated 5.0 out of 5.0 by Got a good nights rest Arrived late and was greeted by a friendly person at the front desk. Quick and easy check in. Got a nice large room with a king size bed. I slept well because the room was so quiet and cool. Had breakfast the next morning which had the typical selections. Nothing more nothing less. I actually choose this same hotel a week later when I was in the area. July 7, 2014
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