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Rated 4.8 out of 5 by 321 reviewers.
Rated 5.0 out of 5.0 by Clean and comfortable beds.Friendly staff. This was our first time to this hotel, every year we come to the Women's conference we book a hotel on line. In the past we have been disappointed, so we try a different hotel. What a delight to finally find "our" hotel. We will definitely be back and cannot wait. Thank you for not disappointing us. See you next time. October 7, 2015
Rated 5.0 out of 5.0 by Great customer service, clean cozy room Very courteous staff, spacious rooms. Highly recommend. Will stay here again. October 6, 2015
Rated 4.0 out of 5.0 by Courteous Staff, Efficiently Administered Staff was courteous and attentive. Booking, billing and checkout went smoothly. The beds were comfortable and the room was neat. The bathroom does not have an exhaust fan and although the tub looked clean, if you felt the side and rubbed it with your fingers you could feel the dirt in some areas. NOTE: I'm a clean tub freak though. I like my tub to be buff smooth before taking a bath. Most hotels wipe the tubs clean after spraying it with cleanser, but unless you put a little elbow grease in there and then wipe the tub dry afterwards, a tub is not going to get truly clean (Therefore, I usually clean the tubs myself before taking a bath.) If you're taking a shower, it was fine. We booked a room for 3 adults and there was only one set of shampoo and cream rinse. Be sure to ask for more or bring your own (like I do). Overall, it was a good experience and what I expected. October 5, 2015
Rated 5.0 out of 5.0 by Usual excellence This hotel is my "usual" stop to/from CT/FLA. Certainly one of the best of HIE I've been staying in for years. The evening desk clerk (Kerria I believe her name was) was most accommodating and friendly, but I must say, the morning clerk was quite grumpy and very unaccommodating. If my initial experience was with this clerk...then my overall rating would be quite different. But high points for Troutville HIE! October 4, 2015
Rated 5.0 out of 5.0 by Friendly staff The room was clean and spacious. The staff was very friendly. September 28, 2015
Rated 5.0 out of 5.0 by Driving trip I arrived to the hotel around 8:30 PM after driving from Providence, RI. I booked the room online so that when I arrived I could walk in and be immediately assigned a room. The staff were helpful and friendly, the accommodations good and what I expected. It was a welcomed respite after a long day in the car. September 25, 2015
Rated 5.0 out of 5.0 by Great service and facility My wife and I were in town for my son's wedding and came down the day before. The front desk associate who checked us in was extremely friendly and helpful. The other desk associates we encountered were equally helpful. We were able to get directions to the wedding and were granted a later departure time so we could change back into more comfortable traveling clothes after the wedding. The breakfast was great and the attendant was extremely friendly with all. She found a cell phone left on the counter and went around to everyone in the room to reunite it with its owner. All in all a very satisfying visit. September 22, 2015
Rated 5.0 out of 5.0 by My Choice of Hotels When possible my preference in the choice for hotel stays is Holiday Inns, Express specifically. I am consistently impressed with the friendliness of staff, service and facilities. September 21, 2015
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