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Rated 4.6 out of 5 by 119 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and wonderful breakfast After a day of driving a good sleeping experience can't be beat! The bed was so comfortable I wanted to take the whole thing home. Breakfast was a pleasant surprise with both a variety of yogurt flavors AND Greek yogurt. The breakfast staff was very attentive, stopping at each table to insure that trash was quickly removed. She seemed to have a short conversation with everyone, creating a not necessarily home-like environment but certainly a friendly one. June 19, 2014
Rated 5.0 out of 5.0 by The staff was very friendly and comfortable stay I really enjoyed my stay at the Holiday Inn Express in Troutville-Roanoke, Virginia. I hope to stay there on my return home. I always look for a Holiday Inn Express to stay at on all my trips. I trust them in all areas of a good motel/hotel to stay at on all my travels. June 15, 2014
Rated 5.0 out of 5.0 by Quiet Location and outstanding staff. We have stayed at this Holiday Inn Express a number of times. Each time we have stayed here, the staff has done something unique or creative to make our stay enjoyable and trouble free. Expectations and dependability are essential characteristics of this hotel. June 14, 2014
Rated 5.0 out of 5.0 by BREAKFAST The lady in charge of the breakfast area kept things full and ready. My wife being in food service noticed the proper use of gloves, including change from when handling food to handling other items. She was friendly and all about service. I wish I had gotten her name. June 12, 2014
Rated 5.0 out of 5.0 by Friendly staff, convenient location Located along I-81 so was a convenient stop for a recent trip. Front desk staff were very friendly and competent. Hotel seems new and the rooms and hotel in general are in good condition. Wifi worked great. Breakfast was as expected, not special but had the usual array of items. June 2, 2014
Rated 5.0 out of 5.0 by Graduation We came for the VT graduation. When we arrived the lobby was clean and bright. The folks at the front desk helped us with places to find dinner and other services like where the cheapest gas was. The breakfast was fantastic. The food was great and fresh. We will be staying here again. May 30, 2014
Rated 5.0 out of 5.0 by great hotel very clean, great people, great food, will stay here again May 30, 2014
Rated 5.0 out of 5.0 by Great place to relax We stayed there after a family wedding. Great bed, quiet room. Will definitely stay again when in the area. May 28, 2014
Rated 5.0 out of 5.0 by Nice Room Room clean and well decorated. Staff friendly. Quiet. No issues. May 19, 2014
Rated 5.0 out of 5.0 by Highly recommended Large clean rooms with all the amenities. The Included breakfast buffet was just what we needed and delicious. And- we couldn't beat the price. We remain happy IHG members! May 3, 2014
Rated 4.0 out of 5.0 by Great room and convenient location Spacious room and convenient location a few miles north of Roanoke. A few restaurants in the area that also serve food late which was convenient as I only arrived around 9 PM. Breakfast was ok but no great selection (and the pancake maker was broken). Overall a good value-for-money location right outside Roanoke. April 27, 2014
Rated 5.0 out of 5.0 by awesome staff and service staff very pleasant and extremly helpful in all they do April 21, 2014
Rated 1.0 out of 5.0 by WIFI & Fitness Center are horrible Basic amenities are fine (bed, bathroom) but the WIFI & Fitness Center are absolutely horrible. 1st the WIFI - after 15 min. you WILL BE asked to re-enter the password to connect to their WIFI, received same experience when connected via Ethernet. This is not acceptable and continuously caused my VPN connection to fail, therefore made it a complete waste of time trying to work from the hotel. It did not seem to matter where you were at in the hotel, same experience. 2nd the Fitness Center - VERY OUTDATED equipment. They have two treadmills, one of the treadmills the motor is going out or the belt is junk because even when you walk on it you are forcing the belt to move. The elliptical & recumbent bike have been through their life span and have not had maintenance in quite some time and is quite evident. The one positive is they have a weight machine, which is always a welcome site. I had asked on Monday that a manager contact me regarding the Fitness Center, and never heard anything, so guessing the message was never delivered. April 1, 2014
Rated 5.0 out of 5.0 by One of the best Holiday Inn Express Hotels The room was great (upgraded to a suite as a platinum-plus) and had everything we needed. Breakfast was the best I have seen in an IHG property. Overall, tremendous experience. March 19, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express Stay We couldn't have stayed in a nicer Holiday Inn Express. This is the best one we've ever spent the night while traveling. It is very quiet and clean. The hot bath, after a day on the road, was wonderful! The towels were the softest. Breakfast was lovely--a wide range of choices. We'll be back! December 31, 2013
Rated 5.0 out of 5.0 by Great service Welcomed at front desk by a very courteous lady. Room was very clean and comfortable. Great breakfast in a very nice room. December 21, 2013
Rated 5.0 out of 5.0 by New clean large room. Very comfortable, We broke down on interstate so chose this hotel at random. The room was great. Breakfast good. Staff helpful to locate a repair shop. December 10, 2013
Rated 5.0 out of 5.0 by Everythinh You Expect Room was large and clean. Staff was there to help with questions and requests. Breakfast area was clean and food was fresh. large parking area close to doors leading to rooms. easy internet connection. Only complaint was lack of real butter at breakfast. December 9, 2013
Rated 5.0 out of 5.0 by Comfy and relaxing, very nice staff. I would stay here again. It was in a good location, and handy to the interstate. A nice place to rest after a long drive. December 6, 2013
Rated 3.0 out of 5.0 by Just ok The hotel is clean and attractive. Easy access off and on the highway with multiple choices for dining in the area. (We advise going under the highway to the other side for better options.) Unfortunately our first impression of the hotel was the woman at the front desk who must have been VERY busy when we approached to get checked in. She could not have cared less that we were guests signing in she barely looked up at us, never greeted us or even smiled, just gave us the room keys and mumbled what time breakfast was served. ( Very surprising as we are rewards club members and are usually greeted warmly with that acknowledgement at other HI hotels.) The rooms although clean and roomy seem thinly insulated because we could hear other room's plumbing like showers running and toilets flushing, conversations in the hall, and doors slamming. It is a good value and it is clean...I would stay here again. December 4, 2013
Rated 5.0 out of 5.0 by Great Value Booked this location, sight unseen, for a layover during a long trip. Needless to say, I was a bit apprehensive given little knowledge of the area and what to expect. I was, however, very pleased with everything. The hotel is in great shape, the rooms are clean and spacious and the staff was great! I travel a lot on business and will seriously consider changing my hotel chain preference given the quality of this property. December 3, 2013
Rated 5.0 out of 5.0 by Recommend!!! Clean comfortable newer room. Large dining area with well stocked clean breakfast bar. Friendly staff and location to freeway, restaurants excellent. November 25, 2013
Rated 5.0 out of 5.0 by My favourite hotel - and I stay in a LOT of hotels My job involves quite a bit of overnight travel. I spend every other week in hotels. The Troutville Holiday Inn Express is my favourite hotel, hands down. The property is clean, comfortable, quiet, and safe. Frankly, most HIEs are. What sets this hotel apart is the staff. They are all very kind, friendly, and helpful. I've gotten to know the folks on the 3-11 and overnight shifts very well. I can't think of a single time I've had a problem that they couldn't help me with. One time I had a dead battery and they even helped me jump my car! I stay here even if it means I have to drive an extra hour or hour and a half to get to my first appointment the next morning. Thanks to Phyllis, Mike, and the whole crew! You guys make my life a lot easier and never fail to put a smile on my face! :) Melanie November 21, 2013
Rated 4.0 out of 5.0 by Really missed having a pool. As my family travels yearly to and from upstate NY to Florida we usually stop for a few overnights on our drives. Due to the late start of reserving rooms, this was the only hotel in the area of like 50 miles with vacancy. So we booked it. Unfortunately, the kids look forward to an evening and early morning swim to unleash some of the energy from riding in the car, and this location does not have a pool. Boy were the kids bummed. The location however was great, the place spotless, and the staff was great....just wish they would build an indoor pool. So sorry to say, this will not be a stop for us in the future unless they add one. November 18, 2013
Rated 5.0 out of 5.0 by GOOD SERVICE Have stayed here a number of times. The staff and manager really care about its customers. Always acknowledges your priority club membership. Rooms are modern, spacious ,clean , comfortable and well maintained. Breakfast is good and plentiful - Kudos to the Breakfast Ladies. November 18, 2013
Rated 5.0 out of 5.0 by Comfortable bed nice room Have stayed at this particular Hotel several times. It's quiet. Bed is very comfortable, good breakfast and friendly staff. Will definitely stay here again. November 1, 2013
Rated 3.0 out of 5.0 by Usually I love this hotel, but not a good experience this time. I have been staying at this hotel several times a year since it opened, and have never had a disappointing experience, until this weekend. Our room (120) must have a utility or laundry room above it, because early in the morning, it sounded like someone was stomping back and forth, and we would periodically hear swooshing of water. It ruined our sleep. Then, when we went out to breakfast, the person working the area was very rude, actually pushing me out of the way so she could get by and very short and nasty when I asked her for more hot water for oatmeal. It was obvious that I was inconveniencing her by being at the hotel. This is in total contrast to the usual treatment by the staff at this hotel, which have been consistently excellent in past years. The good things about this hotel (this time and every time): Front desk staff is excellent - pleasant and efficient, Room is clean and comfortably appointed, internet connection is fast and easy to get on, and the shower pressure and temperature are excellent. October 30, 2013
Rated 5.0 out of 5.0 by Great room Very clean quiet and comfortable room would return again October 28, 2013
Rated 5.0 out of 5.0 by great Great place to stop on a long road trip. Beautiful location, friendly, clean, comfortable. October 27, 2013
Rated 1.0 out of 5.0 by Oh for a 9-volt battery We checked in Oct,18 after a long day on the road and hit the hay about 11 with a 5:30 wakeup call. Suddenly at 1 AM our smoke detector starts beeping. Called the front desk and attendant said they didn't have any batteries. He came up to our room and rudely said "you've got TWO choices,I can take it down or you can move to another room!" Well moving all our stuff at 1 AM wasn't an option so we told him to just take the detector down. The rest of the night was spent in a half-awakened state with our noses poised for smoke. Roughest night ever spent at HIE. We didn't really say much at checkout because the same guy was on desk duty. We didn't want a confrontation to ruin our day we had planned. Needless to say by journey's end the next day ,we were bushed! This is not par for this particular hotel. It's a clean place to stay. Hate this happened. October 24, 2013
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