Rated 4.3 out of 5 by 100
Rated 4.0 out of 5.0 by papa26 pleasant experience
Awesome buffet breakfast choices and food was delicious!!
Pool area closes to early.
May 7, 2014
Rated 5.0 out of 5.0 by slb11 slb11
PRO: Great hotel, very quiet. close to food and mall.
CON: I don't Mind writing reviews, but don't tell me how long it should be.
May 4, 2014
Rated 5.0 out of 5.0 Clean, comfortable, and great service.
We found the hotel to be clean and comfortable. The hotel employees were efficient, friendly, and helpful. We were having a convention at the hotel and the banquet food was wonderful. The Hotel Restaurant had the best breakfast with a good variety and everything was well cooked and fresh. We were very pleased with our stay and would recommend this hotel to anyone.
April 16, 2014
Rated 5.0 out of 5.0 by Capt. Nice Hotel
My wife and I travel a great deal and this was a very fine hotel with three exceptions:
1. The room stayed hot all the time. We were unable to move the thermometer up or down.
2. I ordered a ribeye steak Friday night in the bar. The service was ridiculously slow and I was brought warm ice tea with no ice or lemon. The steak was very tough and grisly. It took so long to get service that we simply ate, paid, and left.
3. The staff came into the banquet room during our Saturday night speaker and removed some of the buffet equipment. I know they tried to be quiet but many of us could not hear over all their noise.
April 16, 2014
Rated 5.0 out of 5.0 Very nice place to relax, work and just enjoy
This is one of the best hotels I have stayed at in the last 5 years. It is very clean and the crew (from the receptionists to the housekeepers and the restaurant servers) all are very professional. I enjoyed my stay. I strongly recommend this Holiday Inn.
April 14, 2014
Rated 1.0 out of 5.0 by Ram2010 Not a good experience
I arrived to a less than profesional staff they were chit chattting and laughing as i was checking in. They informed me that I had a smoking room and I told them i had requested a non-smoking room and that I have severe allergies and I would not be able to stay in a smoking room. They informed me that they could not move me to another room and there was nothing they could do for me except check me out. So i went to the room to find another place to stay and the room reaked of smoke and had water stains on the ceiling. After finding another place to stay I went and checked out at the front desk and it didnt seem to bother them that they were loosing buisness and they were less than appologetic
April 3, 2014
Rated 5.0 out of 5.0 by HermanB ROA Business
Great service at front desk, nice clean room, good food in restaurant.
Nice clean facility. Will be working in ROA for a while and will be returning to this property as it was comfortable and convenient. I have already recommended to others.
March 17, 2014
Rated 5.0 out of 5.0 by Kristi111 Very nice experience
The hotel was decorated beautifully for the holidays. The staff was very friendly and helpful and the rooms clean and comfortable. What more can you ask from a hotel?
January 2, 2014
Rated 4.0 out of 5.0 by Juditha Nice staff
Very kind staff. The phone didn't work and the toilet clogged. So I couldn't call the desk to tell them. I had to go to the desk, but they desk clerk was kind. The executive king room was comfortable and large. A king bed and sleeper sofa with lots of room left over. Comfortable bed, double sinks. Beautiful holiday decorations and nice lobby. I would stay here again. Very close to shopping and restaurants.
January 1, 2014
Rated 5.0 out of 5.0 by rodgers12 Excellent Hotel
This was my 2nd great stay at this hotel. We will be back every 2 months to visit my daughter.
The only very small comment is that the pillows are too small.
January 1, 2014
Rated 5.0 out of 5.0 by Smoky Rose Good hotel
Overnight stop on our way south. Nice hotel, very attentive staff. Quiet room and comfortable bed provided a good night's rest. Restaurant was good and our waiter was a hoot! Great breakfast buffet. Would definitely stay here again.
January 1, 2014
Rated 5.0 out of 5.0 by BrendaFL wedding
Very comfortable atmosphere, staff was very polite and friendly.
December 4, 2013
Rated 4.0 out of 5.0 by DWG123 Nice room
The room was clean. The bed and pillows were comfortable. The bathroom was large and easy to move around in.
December 3, 2013
Rated 5.0 out of 5.0 by Redder Wonderful customer service at front desk
I had stayed here before and remembered the good experience. Of course, I had expected the same when I booked this time and I was not disappointed.
November 19, 2013
Rated 3.0 out of 5.0 by trygodfirst front desk
Platinum member. No recognition..no thanks for membership..no water or snack
October 26, 2013
Rated 5.0 out of 5.0 Would stay here again!
Competent staff, clean and quiet rooms, reasonable price, convenient location. Most important, the bed was comfortable.
October 22, 2013
Rated 5.0 out of 5.0 by allebknah warm hospitality
It felt very comfortable there and the staff were more than willing to help in any way possible
October 21, 2013
Rated 4.0 out of 5.0 by alstxi Nice except for centerpiece restaurant
The hotel is a very nice place and well set up except for it's centrally located open restaurant that, aside from odd hours, doesn't staff at the times it advertises, especially when there's events going on.
October 16, 2013
Rated 5.0 out of 5.0 by EmmaM Great Experience
My husband and I stayed at the Holiday Inn Roanoke, VA. on the last night of a three week road trip. We were very tired on arrival. The girl at the front desk was a breath of fresh air. Although she had tour several tour group and an event going on she took the time for a nice conversation and got us a very nice room. I would definitely stay here again whenever I'm in the area.
October 6, 2013
Rated 5.0 out of 5.0 by RFM1 Room was very quiet and comfortable.
Excellent location with great service and comfort. Would recommend to my friends.
September 26, 2013
Rated 4.0 out of 5.0 by Brazil2Luv Customer Service
The hotel customer service was really great. I used the hotel for a similar meeting and enjoyed the accommodations. The staff was very attentive, pleasant and always available to assist you. The meeting space was very nice and equipped with all the resources needed to have a successful meeting.
Room accommodations: I would not stay in an end room located at the end of the hall near the elevator. It's was too noisy and very inconvenient.
September 25, 2013
Rated 2.0 out of 5.0 by Beccais30 You're sure you want ME to write a review
I booked this hotel because of its hot tub. I recently broke a bone in my lower back. A comfortable large bed and hot tub were exactly what I needed. Alas, I got a very upset stomach (from taking pain medicine without eating first) and fell asleep on the bed in my room. I woke just after 10pm the time the hot tub closed. I tried to go back to sleep but couldn't because there was a very loud party spilling into the lobby and hallways. I thought since I couldn't sleep perhaps the front desk would be kind and allow me to use the hot tub. I called and was told the hot tub closed at 10 due to the noise it makes and it is very close to guest rooms. I asked about the party noise and was told the party would be over at 1am! I asked if I did not turn on the jets, thus making no noise… again he said no. I asked for a manager and was told the front desk person was the only employee on duty and that he would not call anyone at 11pm. Meanwhile the noise continued with screaming laughter sexually explicit music ( I could easily make out the lyrics from INSIDE my room). Around 2 am some of the party moved to the parking lot outside my window. My sleeping pill kicked in around 2:30am; as the noise continued.
September 19, 2013
Rated 4.0 out of 5.0 by Lional71 Very clean and liked the fact that the bed was made between nights and fresh linen was replenished.
I was with a conference so I don't know what the price was for my stay but I am sure that the organizers got a great deal. Although I said that the food was average I am sure that it was because the organizers were on a tight budget and could not get the best food served. I also am not saying that some of the food was not outstanding (ex. desserts were great, salads were good, and the service was great).
September 19, 2013
Rated 4.0 out of 5.0 by OakBrldstlry Good Stay
This was a good place to stay in Roanoke, just a little ways from downtown. The indoor / outdoor pool and hot tub was great, and the staff was friendly and helpful. The breakfast buffet was pretty standard, but had great service. It was a clean, convenient, and friendly location.
September 4, 2013
Rated 5.0 out of 5.0 by AllisonJane The Pool!
The pool is awesome. I'd stay here again just for that.
September 4, 2013
Rated 5.0 out of 5.0 by debjo54 RESERVATION CLERK
THEY WENT ABOVE AND BEYOND SEEING THAT MY ROOM REQUEST WERE TAKEN CARE OF. VERY FRIENDLY STAFF ! NICE VIEWS WOULD STAY AGAIN!
August 28, 2013
Rated 4.0 out of 5.0 by Sgttuffy Conference info.
Attended a Conference in your location, facilities were good and your personnel very right on top of everything. Will stay with you again. Clean comfortable room. Food service was excellent.
August 28, 2013
Rated 5.0 out of 5.0 by amurph003 Friendly Staff and Great Location
I stay at this Holiday Inn whenever I visit the Roanoke area. You always see the same friendly staff at check in and in the restaurant. The location is great to get to and from the airport. Rooms and lobby area are great.
August 26, 2013
Rated 4.0 out of 5.0 by Petty Affordable and comfortable
Not many complaints other than the bathroom, with the exception of a recently installed shower, looked used up. For what I paid and needed, I would say it was worth it in the end. Give them a shot.
August 14, 2013
Rated 5.0 out of 5.0 by GregF Excellent Staff!
Everyone from the maids to the wait staff to the front desk are all very courteous and helpful. I will look forward to staying in this hotel in the near future! thanks.
July 31, 2013