Rated 4.3 out of 5 by 88
Rated 3.0 out of 5.0 by atomicred great staff but bed and room is something left to desire.
room was too bright, beds uncomfortable and not please with cleaning service.
July 21, 2014
Rated 5.0 out of 5.0 Holiday Inn - Troy, MI
This is a good overall hotel that meets or exceeds the basic needs of a business traveler.
July 17, 2014
Rated 4.0 out of 5.0 by JBGOLFER GREAT SERVICE
A very nice Inn with a really good staff who are willing to help, are friendly, and make the extra effort to please.
July 13, 2014
Rated 5.0 out of 5.0 by jv1965 Very clean, with great service
Our stay was a very positive experience. The beds were very comfortable and the rooms were had more than normal space. The breakfast had a wide variety and the service person was a hard worker.
July 12, 2014
Rated 5.0 out of 5.0 by Tech Champ surprisingly excellent
I'm never sure about the quality you will get at an Express inn, but this was really great. People were totally professional and friendly. Room was much nicer than expected. 2 thumbs up. Breakfast was well attended, nice selection, and staff was proactively checking in, excellent.
July 11, 2014
Rated 3.0 out of 5.0 by Cici22 A notch below other Holiday Inn Express
We stayed in this hotel for 3 nights in July. Check in was slow, confusing and frustrating because the person who checked us in did not know the room we booked is actually two adjoining rooms (Suite Feature with 1 king + 2 queen). Rates on my bill at check-out were also incorrect and required a stop at Front Desk to sort it out. My stay was also incorrectly posted as complimentary stay, resulting in us not getting any reward points for the stay.
Rooms were clean on first 2 days but sloppy on the 3rd. Wet bath floor mat was not replaced and pillows were left on the couch. My own Swiffer was removed from my room by Housekeeping. This was brought to the attention of the Hotel Manager and resolved to my satisfaction promptly.
This hotel is located quite close to I-75. While it is convenient to get on and off, it can also be noisy. We did hear the traffic at night with the window closed and the A/C on. Morning breakfast included the usual but also has pancakes which were surprising good. The attendant Ingrid is very diligent and efficient. Nothing was amiss in the breakfast area. We also appreciate the availability of lactose free cream for our coffee.
Beds and pillows were comfortable but shower was weak.
Overall our stay was pleasant and the weakest area in this hotel was the Front Desk. I don't recall having so many issues generated by that department in any of my hotel stay.
July 10, 2014
Rated 5.0 out of 5.0 by klfreeman excellent service
Staff was very pleasant and willing to please. Katrina was great at Tue front desk and Racquel was very helpful with blocking rooms forour group
July 8, 2014
Rated 5.0 out of 5.0 by Baseball Bob Great service
My wife and I stayed two nights at the Holiday Inn Express in Troy. We had a wonderful experience there. I highly recommend it.
We were especially impressed with the service we received from Hilda in the Breakfast Room and Katrina at the front desk. They both went out of their way to assist us. Kudos to them!
July 6, 2014