Rated 4.3 out of 5 by 42
Rated 5.0 out of 5.0 by ChrisW23 Detroit - North Troy
Stayed here to attend a wedding in Detroit. The hotel was very clean and very employee was friendly and helpful. This is where I will stay when I return to Detroit.
November 17, 2013
Rated 5.0 out of 5.0 by KFAKF room was good but could have more furnitures
room space was good. More furniture like chair tabel could be added in the room in increase comfort level. One TV could be added to view from sofa. House keeping was good in general but need consistency. The number of towels should be same every day. First day 9 towels, second day 6 towels, third day 7 towels. Room walls need some treatment to decrease other room sounds.
November 9, 2013
Rated 5.0 out of 5.0 by TSK4 Loved the multiple pillow selection and comfortable bed. Friendly staff.
We stayed 3 nights and our experience was extremely enjoyable. Great location with enough shopping and eating choices in the immediate area.
November 7, 2013
Rated 5.0 out of 5.0 by Gwedge33 Friendly Staff - Home away from Home
I have stayed at this hotel during the past several months about 30 days - improvements have been made since the early weeks when kinks with the internet connection were being worked out to getting the place spruced up. The staff is very friendly and go out of their way to ensure that they greet you personnelly - special recognition must go out to Amber and Tereah. The rooms are spacious and nice. Very comfortable beds/pillows - able to get a good nights sleep all the time. I like that there is a refrig & microwave in the rooms. This hotel is willing to upgrade IHG members which is also a nice added perk. I like the added touch in the Jacuzzi suite that allows you to see the TV while enjoying a nice soak. I have a couple suggestions: 1) would be to pay attention to details at all entry points - as I like to use some of the side doors for easier access to my room. Both entries on the side need clean up from the construction. 2) would like to see a few more healthy choices on the breakfast menu. Overall I would definitely recommend this location and will be back many more times.
October 30, 2013
Rated 1.0 out of 5.0 by fakename Terrible Stay-will never be back
I recently had to stay at this hotel for a business trip. I travel for work on a 24/7 basis and I have never stayed at a hotel that had such out of control guests and a staff that couldn't keep their facilities under control. The guests were loud, drunk, and absolutely obnoxious. I had to call the front desk at least 3 times every day that I was there. Even after I would call the front desk several times things weren't taken care of. I might as well have not called at all. I paid to stay at a hotel for 3-4 days and not get any sleep and have to deal with unruly guests. I am beyond furious and being a Platinum IHG Member who does nothing but stay in your facilities.. this is not acceptable at all.
The maid staff were EXCELLENT and very friendly.
Rooms were very nice but paper thin walls
October 25, 2013
Rated 3.0 out of 5.0 by Legoman Good comfort but surprised at dirty carpet.
I am a frequent HInn Guest so I have an established expectation. This location is new, just 23 weeks I was told. Greeting staff were friendly and efficient. Lobby clean. Room very nicely appointed. I like the increased luxury level Express Suites has taken. All seemed in order when I noticed the in-room carpet. Clearly it had not seen a vacuum in sometime as bits and pieces of paper and threads were many. Desk staff were advised. They apologized but made no effort to offer any compensation.
The breakfast area was also under stocked with variety. It is a large comfortable dining area but disappointing.
Overall value is sub-par considering these issues. I may or may not return.
October 24, 2013
Rated 5.0 out of 5.0 by Hockey716 Very clean & comfortable
Excellent hotel! Clean, comfortable and very spacious rooms. Staff was friendly and helpful. Great value! No risk with choosing this hotel!
October 24, 2013
Rated 3.0 out of 5.0 by No1MrED Not sure you want to publish this, but
We did not enjoy our stay. Several problems. Room had clean, freshly made beds and the bath room looked cleaned. But, the rest of the room was not cleaned. The sofa area sink counter was dirty, the coffee table was greasy. Found a toy car under one of the beds. Only one phone in the king bed room, nothing in the two queen room area. One bottle of water for three people. One extremely small bag of cheese fish snack. AND THE NOISE FROM OTHER GUESTS WAS TERRIBLE. We called the Front Desk after 11pm to complain. That should never have happened.
October 21, 2013