Rated 4.3 out of 5 by 100
Rated 4.0 out of 5.0 by Roberto_GR Great service
As always in my trips HI Express is the first option, the only thing that they should improve is the variety of Breakfast and in this last time each I had to go to front desk to reactivate my Card Key in order to have access to my room.
March 10, 2014
Rated 5.0 out of 5.0 by Ladyjd60 Consistently welcoming service and staff
Frequently I stay here for business. The staff is unfailingly generous of spirit and welcoming! breakfast is varied and supported by wonderful service staff. It is head and shoulders above its competition, nearby and other Holiday Inns in the area!
February 16, 2014
Rated 5.0 out of 5.0 by EIMQ86 Excellent Experience
The entire hotel was very clean & met my expectations. This is my second stay at this location and will stay again when I am in the area. Close to 75, the mall and restraurants.
February 16, 2014
Rated 5.0 out of 5.0 by AmeriBob Another Great Stay!
Ive stayed at this property several times and its always a great visit!
February 10, 2014
Rated 5.0 out of 5.0 by AmeriBob Great Stay!
Outstanding hotel from front to back! Friendly service and exceptionally clean rooms!
February 3, 2014
Rated 5.0 out of 5.0 by RBARBI Great stay
Second time at Holiday Inn Troy and the service is in the same level, very good with excellent staff.
January 27, 2014
Rated 4.0 out of 5.0 by Coreydean Service
On all levels, from front desk to housekeeping to breakfast area.
Everyone was extremely polite and helpful.
January 26, 2014
Rated 5.0 out of 5.0 by Rocky215 Best service staff in Detroit
I have been staying in THIS Holiday Inn for the past 7 months about every 3 weeks. There was only 1 week that they were full and I had to stay at brand X's place. I'll never go back there. This is the place I want to be. Amber was the person that usually checks me in and she has a great smile and was very helpful. She knew my name and the other staff were cheerful and helpful as always.
I'll never stay anywhere else.
Marty M - NC
January 21, 2014
Rated 4.0 out of 5.0 by Slm8660 Great service!!
I stay at this hotel on a regular basis and feel like you definitely get your money's worth. The rooms are nice and the staff was fabulous!! If I've ever had a problem with my room they were able to move me or resolve the issue.
January 15, 2014
Rated 4.0 out of 5.0 by alleycat Staff associates very helpful
Your associates are very polite, know and understand their jobs very well.
January 12, 2014
Rated 5.0 out of 5.0 by MichaelbeeToronto Excellent Staff
Yes, the hotel itself is clean and new and a nice property, but the difference here is the staff.
I would like to point out that we stayed here twice, once in December and once in January. The first visit Amber checked us in and she was polite, gracious and friendly.
For our January stay, Walter was amazing. We arrived late after a long treacherous drive and he was kind, accommodating and very welcoming.
The staff, and especially the front desk team can make or break a guest's stay and for our family, they were both winners in our eyes.
Michael B - Toronto
January 6, 2014
Rated 1.0 out of 5.0 by JJDB House keeping is lacking
Our rooms did not get cleaned. Mgmt blamed it on lack of communication and short staff. After speaking to another guest, we found out her room wasn't cleaned the day before. Seems to be more of a common practice than miscommunication.
January 5, 2014
Rated 5.0 out of 5.0 by D033 Excellant Staff !
We stayed for several days over the Christmas holiday. The staff was great ! Even though they were stuck working over the Christmas holiday, they all had a smile on their face and made sure we had what we needed and were comfortable. Seemed to snow some each day but the sidewalk and front of the hotel was always shoveled, clean and dry.
January 2, 2014
Rated 1.0 out of 5.0 by CM-Ma The room was nice, but....
Overall this hotel is excellent and in immaculate condition. On my last visit however I was surprised at about 10pm when another guest walked into my room. I am completely unaware how this could even happen, and I would have thought that giving someone a room would make it unavailable. The highlight of the evening was the front desk calling 5 minutes later and asking if I was actually in the room...
December 30, 2013
Rated 2.0 out of 5.0 by Nate82 Not the best stay
Recently stayed at this property. The hot tub in the room leaked all night which woke me up in the morning. The floor was completely soaked as well as everything including my clothes which were on the floor. Upon check out i somewhat expected something in return for the inconvenience but was instead told thank you and promptly handed my bill.
December 27, 2013
Rated 5.0 out of 5.0 by JDBK8 Excellent and helpful staff, comfortable stay
A few members of my family stayed the weekend of my mother's funeral. Very comfortable accommodations and helpful staff. In addition, we used the conference room for the luncheon which worked out wonderfully!. Thank you for taking care of us during this difficult time. Everyone was very helpful and we were able to focus on the time together rather than trying to make things work.
December 11, 2013
Rated 5.0 out of 5.0 by UnhappyPlatMember Always stay here when we are doing things in Detroit
This is one of the finest Holiday Inn Express properties that I ever stay in. Great staff. Great quality. We mainly use it for family oriented visits, and it is always great. Highly recommended.
December 10, 2013
Rated 4.0 out of 5.0 by JimBoston Excellent Stay over Thanksgiving
All was excellent except housekeeping staff left clean towels but did not make the beds or clean the room one day.
December 5, 2013
Rated 4.0 out of 5.0 by blessed6 Comfortable Rooms, need to improve on a few things
The hotel was clean and the beds were comfortable. I like the white bedding and extra pillows. The first room we were given had the strike-plate missing out of the door lock, and a large gap at the top of the door, which made our room feel neither private nor secure. Thankfully, the hotel employee Joseph kindly gave us another room where the door worked correctly. He was very nice and helpful. A few cons and needed improvements are: The hotel was crowded and noisy. Teenagers were playing hockey in the hallways and were loud day and night. I know that wasn't the hotel's fault, but it was part of our experience staying there. The breakfast staff seemed understaffed. It took a long time to get through the breakfast line, and trash cans were full to overflowing. Having more employees working that area during busy times would help tremendously and help keep things running smoothly. The thing that bugged me the most was the towels. We had 6 people in our room and having 3 or 4 towels wasn't enough. We had to go down to the desk every night to ask for more. We didn't mind asking for more, but when the lady at the desk kept asking us each night for our room numbers and even our name, that was insulting to us. We weren't trying to steal the towels, we just needed enough for our family to use when they took showers. I felt like I should take the dirty ones back to her each day to show her we used them! A possible solution would be if you could let the housekeeping staff know the number of guests in each room, so they could leave an adequate number of towels each day. Having more hooks in the rooms for the towels would be nice. There is a note in the rooms saying the hotel would like to conserve water by not changing the towels everyday if you leave your towel hanging up instead of on the floor. That would be nice, but there is only 1 hook beside the shower. There's no way a family could hang all of their towels on that one tiny hook. Hooks on the back of the door would be a good place to start. Overall this is a good hotel that just needs to tweak a few areas for improvement. I think all of these issues could be easily addressed and fixed so that future guests could benefit from the improvements. Thanks!
December 3, 2013
Rated 5.0 out of 5.0 by beethoven Nice hotel
I really enjoyed the comfortable rooms. The staff was very friendly and accomodating. I would stay at this hotel again.
December 3, 2013
Rated 5.0 out of 5.0 by ChrisW23 Detroit - North Troy
Stayed here to attend a wedding in Detroit. The hotel was very clean and very employee was friendly and helpful. This is where I will stay when I return to Detroit.
November 17, 2013
Rated 5.0 out of 5.0 by KFAKF room was good but could have more furnitures
room space was good. More furniture like chair tabel could be added in the room in increase comfort level. One TV could be added to view from sofa. House keeping was good in general but need consistency. The number of towels should be same every day. First day 9 towels, second day 6 towels, third day 7 towels. Room walls need some treatment to decrease other room sounds.
November 9, 2013
Rated 5.0 out of 5.0 by TSK4 Loved the multiple pillow selection and comfortable bed. Friendly staff.
We stayed 3 nights and our experience was extremely enjoyable. Great location with enough shopping and eating choices in the immediate area.
November 7, 2013
Rated 5.0 out of 5.0 by Gwedge33 Friendly Staff - Home away from Home
I have stayed at this hotel during the past several months about 30 days - improvements have been made since the early weeks when kinks with the internet connection were being worked out to getting the place spruced up. The staff is very friendly and go out of their way to ensure that they greet you personnelly - special recognition must go out to Amber and Tereah. The rooms are spacious and nice. Very comfortable beds/pillows - able to get a good nights sleep all the time. I like that there is a refrig & microwave in the rooms. This hotel is willing to upgrade IHG members which is also a nice added perk. I like the added touch in the Jacuzzi suite that allows you to see the TV while enjoying a nice soak. I have a couple suggestions: 1) would be to pay attention to details at all entry points - as I like to use some of the side doors for easier access to my room. Both entries on the side need clean up from the construction. 2) would like to see a few more healthy choices on the breakfast menu. Overall I would definitely recommend this location and will be back many more times.
October 30, 2013
Rated 1.0 out of 5.0 by fakename Terrible Stay-will never be back
I recently had to stay at this hotel for a business trip. I travel for work on a 24/7 basis and I have never stayed at a hotel that had such out of control guests and a staff that couldn't keep their facilities under control. The guests were loud, drunk, and absolutely obnoxious. I had to call the front desk at least 3 times every day that I was there. Even after I would call the front desk several times things weren't taken care of. I might as well have not called at all. I paid to stay at a hotel for 3-4 days and not get any sleep and have to deal with unruly guests. I am beyond furious and being a Platinum IHG Member who does nothing but stay in your facilities.. this is not acceptable at all.
The maid staff were EXCELLENT and very friendly.
Rooms were very nice but paper thin walls
October 25, 2013
Rated 3.0 out of 5.0 by Legoman Good comfort but surprised at dirty carpet.
I am a frequent HInn Guest so I have an established expectation. This location is new, just 23 weeks I was told. Greeting staff were friendly and efficient. Lobby clean. Room very nicely appointed. I like the increased luxury level Express Suites has taken. All seemed in order when I noticed the in-room carpet. Clearly it had not seen a vacuum in sometime as bits and pieces of paper and threads were many. Desk staff were advised. They apologized but made no effort to offer any compensation.
The breakfast area was also under stocked with variety. It is a large comfortable dining area but disappointing.
Overall value is sub-par considering these issues. I may or may not return.
October 24, 2013
Rated 5.0 out of 5.0 by Hockey716 Very clean & comfortable
Excellent hotel! Clean, comfortable and very spacious rooms. Staff was friendly and helpful. Great value! No risk with choosing this hotel!
October 24, 2013
Rated 3.0 out of 5.0 by No1MrED Not sure you want to publish this, but
We did not enjoy our stay. Several problems. Room had clean, freshly made beds and the bath room looked cleaned. But, the rest of the room was not cleaned. The sofa area sink counter was dirty, the coffee table was greasy. Found a toy car under one of the beds. Only one phone in the king bed room, nothing in the two queen room area. One bottle of water for three people. One extremely small bag of cheese fish snack. AND THE NOISE FROM OTHER GUESTS WAS TERRIBLE. We called the Front Desk after 11pm to complain. That should never have happened.
October 21, 2013
Rated 5.0 out of 5.0 by SPSZ58 GREAT EXPERIENCE
The staff from Tereah in the morning to Amber at night are more than accomodating. They are respectful, attentive and professional at all times. A great place to stay.
October 14, 2013
Rated 5.0 out of 5.0 by sobbs2 Fabulous staff!
We spent four nights at this hotel for my brother's wedding. The staff was fabulous and always greeted us with a smile. Amber and Tereah made sure to say hi to my kids every time we came through the lobby and were always asking if there was anything we needed. I would gladly stay here again in the future.
October 3, 2013