Rated 4.1 out of 5 by 64
Rated 5.0 out of 5.0 by pagal dada Nice location with comfotrable beds
Location was very convenient. New exit ramps makes it easy .Very large rooms. Service was excellent and room was clean
February 26, 2014
Rated 5.0 out of 5.0 by pagal dada Nice property
comfortable bed and great service. Very nice location off of the highway. New exit makes it very convenient.
February 25, 2014
Rated 5.0 out of 5.0 by Marigold444 Wonderful staff and experience
We had a party of 8, driving home after a cruise out of New Orleans back to Iowa and Minnesota. We arrived there about midnight and had a wonderful staff member great us and get us settled into our very nice rooms quickly and without hassle. We slept through breakfast so can't comment on the food. Would recommend without hesitation and if in the area would stay there again, in the same room as it had everything we look for in a hotel.
January 30, 2014
Rated 5.0 out of 5.0 by Jayt12345 Very nice stay!
Everything I expected from a Holiday Inn. Great night of rest with fast internet.
January 11, 2014
Rated 2.0 out of 5.0 by visitor from MI Room
We were put in 3rd floor that under renovation. It has paint smell and seems like we are the only the guest put on 3rd floor that night.
January 6, 2014
Rated 3.0 out of 5.0 by tsmom1219 Disappointing visit
We stay at this particular property at least once a year when we visit family in the area. Usually, everything is excellent. This visit...wasn't.
We stayed from Thursday through Saturday. When we checked in on Thursday, we found a bill for the room's previous guest on the floor just inside the door, which included the guest's name and address. We turned it into the front desk clerk. We found it disturbing that housekeeping hadn't picked it up and disposed of it properly when cleaning the room. There are privacy implications there.
On Friday morning, we kept the Do Not Disturb sign on the door until we left for the day at 10:15 am. When we left, we removed the sign and housekeeping staff were working on the rooms in our hallway. Imaging our surprise when we returned to our room at 10:30 on Friday evening to discover that it looked exactly as it had when we left that morning. When I called the front desk, he said that they reported the DND sign on our door. He promptly brought up clean towels for us, which we appreciated.
On Saturday morning, our toilet backed up. I understand that happens, but it was the finishing touch to a disappointing stay.
When I mentioned the lack of housekeeping service at checkout, the front desk clerk very reluctantly asked if there was anything he could do to make the situation better. When I asked for options, he offered to add "a couple of dozen" points to my Rewards Club account.
This visit won't stop us from staying at this property again because it is the most convenient hotel for our family visits and the staff is usually great. I really hope this is an isolated incident. If not, I may have to investigate alternatives.
**Note that, with the exception of the previous guest's receipt, our room was clean upon arrival. The Con side refers to the lack of housekeeping service on our second night.
January 3, 2014
Rated 5.0 out of 5.0 by RMT1967 Clean! Comfortable! Affordable!
Great location. Staff was very helpful and attentive. Beds were sooo very comfortable. Wished I would have brought my swimsuit, as the pool looked very inviting. Next time I certainly will.
January 2, 2014
Rated 5.0 out of 5.0 by beyourself1st Excellent staff over and above
Staff was wonderful granted they were extremely slow at this time during Christmas but very helpful I left my phone cord in room had it waiting for me at the front desk instead of the lost and found. The breakfast lady was extra sweet bringing me food when I was late for breakfast one day. The front desk got me a ice bucket when I forgot mine...little things that mean a lot when customer service is being considered.
The only complaint I had was the water was cold in the tub/shower at first and took like 5 min to warm up and never did address this w the staff my fault I was too busy that weekend w family. I should have said something about that but it was so neat and clean I guess I overlooked it by the time my shower was over.
December 30, 2013