Rated 4.0 out of 5 by 77
Rated 5.0 out of 5.0 by RHB JR Great Staff and Location
This was a great stopping point outside of St. Louis on our way to Michigan. Staff (Ashley and others) were all very pleasant and helpful - we are staying here again on our way home. Too often folks complain when things go poorly and forget to give kudos when things go well - the team at this location appear to be committed to doing things the right way, keep it up!
July 12, 2014
Rated 5.0 out of 5.0 by RHB JR Excellent Stay in Troy
This Troy, IL Holiday Inn Express and its staff were a great halfway stopping point during our recent Oklahoma to Michigan trip, we'll definitely stay again. Its conveniently located at the I-55/I-70 junction and the staff (Ashley) were helpful, pleasant folks both on the phone and at arrival / departure. Too often we only complain about our experiences, this team here is getting it right so far, keep it up.
July 11, 2014
Rated 4.0 out of 5.0 by BigBobba Comfortable bed
The room was quite comfortable and the Front Desk personnel were extremely rfesponsive to our needs.
July 7, 2014
Rated 1.0 out of 5.0 by IHGplatinumguest14 Not worthy of the Holiday Inn brand
Staff did not acknowledge or thank me for being a rewards member like all other locations do.
Lights in Lobby and hallways were kept dim or off providing an unwelcome dark environment.
Refrigerator not working upon arrival.
Room was missing the Do Not Disturb door sign.
Toilet seat broken and had noticeable buildup of filth around the exposed bolts that hold the seat down. See Attached Pics
Exhaust vent in bathroom was clogged with dust balls.
called down to the front desk and got no answer. Had to walk down twice to find the clerk.
I visit many cities and many hotels for my work travel and this location by far is the worst. As a Platinum member I'm disappointed and surprised that such a facility is allowed to have the Holiday Inn brand.
July 3, 2014
Rated 2.0 out of 5.0 by jacdogg Not recommending this one!
Rude, rude, staff, broken, missing trim/items in room. Spotlight/street lights blasting through the windows
Not planning on another stay at this location. Too many other choices around..
June 25, 2014
Rated 2.0 out of 5.0 by Joe travel not a typical Holiday Inn Express
Found the shower crusted with hard water stains, water dangerously hot and painful with force.
Room was not clean.
Wall bubbled at rear of toilet - some water damage.
June 9, 2014
Rated 1.0 out of 5.0 by Platinumstatus28 Poor customer service, nasty room!
I would highly discourage anyone from staying at this property. As a platinum member, I have never been to a worse location. I have stayed at flea bag, roach motels nicer than this! The staff is very unprofessional and incompetent. The room was disgusting. The milk at breakfast was all expired and chunky. There are much better options out there for the price. Stay away!
June 8, 2014
Rated 5.0 out of 5.0 by Rockford Billy Warm inviting atmosphere
This Holiday Inn is very clean and has a very friendly and courteous staff. They were helpful in directing us to places to eat nearby. The room was very nice, everything worked like it should, and was very clean. We have stayed at a lot of different motels and hotels and this was an extremely good experience here. Good place to stay if you are in the area. We were in to visit the Illinois Autistic School in FairView Heights.
June 6, 2014