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Rated 4.0 out of 5 by 90 reviewers.
Rated 4.0 out of 5.0 by Great breakfast and warm pool We thoroughly enjoyed our 4 night stay. The staff were there to please. Maid service was excellent. Great choices for breakfast. Warmest indoor pool we have ever experienced. Good equipment in the gym. Only problem we experienced was a bad shower head in our room. December 3, 2013
Rated 5.0 out of 5.0 by Needs more STAR'S Wow!!!!! This is one of the BEST HIX we have stayed in. My wife and I travel for our job and we have been from the East Coast to the West side of the Rockies since May 2013 and this is our pick for the BEST SO FAR!. Great staff and VERY CLEAN! GREAT!!!!! November 7, 2013
Rated 1.0 out of 5.0 by Disappointed, and never coming back I was very dissappointed by our Rewards Night experience at the HIE-Troy,IL on October 25-27, 2013. I reserved two rooms for two nights and had no trouble accessing the rooms, particularly when the others in my group arrived 20 minutes before I did. However, the hotel looks and feels worn out. The halls, stairs, and bedrooms need new carpet - or at the very least cleaning. Many areas smell of pets and smoke. The elevator is loud & needs maintenance on the door mechanism. The safety latch on our door was loose because it had been slammed into the closet a few too many times and left a hole in the wall. We found an Altoids container under the pillow of one of the beds leading us to believe that not only were the comforters not clean and fresh, but there's no way housekeeping could have changed the sheets after the last guests. The staff was quick to change the linens while we were out, but GAH - that's disgusting. Breakfast offered brown mushy bananas, cold biscuits, lukewarm cinnamon rolls, and orange juice-colored water. The bacon was good. October 28, 2013
Rated 5.0 out of 5.0 by “Clean & Comfortable, And Good Price Nice clean and comfortable room, staff was very very good, easy check in process that made stay very enjoyable would recommend to everyone October 26, 2013
Rated 5.0 out of 5.0 by Yes Nice and clean property nice location Easy access from interstate October 25, 2013
Rated 5.0 out of 5.0 by Great service This hotel is very cozy and has great food. The cinnamon rolls are to die for and I highly recommend this hotel to everyone. October 24, 2013
Rated 5.0 out of 5.0 by Enjoyable We've stayed here twice and had a good experience. A little pricey, but nice. October 24, 2013
Rated 5.0 out of 5.0 by Excellent choice for families Spouse and three kids were with me in the 2Queen/Kids Suite and it was fantastic - plenty of room, clean, kitchen/fridge, in-room Jacuzzi (huge), bunk beds and extra TV (with bean bag) for the kids. No complaints - definitely staying here next time in town! Breakfast was typical HI Express breakfast but love the cost (free!). Plenty of restaurants nearby for a quick pizza, etc. October 23, 2013
Rated 5.0 out of 5.0 by Clean and nice hotel The hotel was very clean and nice. The staff may be the best I have experienced and I travel a lot. I would recommend this hotel to all my friends. October 22, 2013
Rated 4.0 out of 5.0 by Good stay, clean and friendly Stayed here as it was centrally located for my business trip. Nice clean rooms, friendly staff. No recognition of priority club status, and the hotel was far from full. October 18, 2013
Rated 3.0 out of 5.0 by Non smoking room smelt like it had been smoked in. Not up to usual HI Express levels. Non smoking room smelt like it had been smoked in. Seemed like a revamped old hotel. Breakfast was excellent and well done. Do not care for the pool smell when entering the lobby. October 16, 2013
Rated 4.0 out of 5.0 by excellent staff stayed for extended visit, met expectations. staff was very friendly and helpful, only drawback was experiencing problems with tv channels and wifi signal, but also understood they were changing over to new equipment. October 7, 2013
Rated 5.0 out of 5.0 by Good location Good location to get back on I-55 before driving west thru St. Louis in the morning. Be aware of the confusing I-55 South construction detour!! Cracker Barrel across the street for meals. Friendly staff. October 7, 2013
Rated 4.0 out of 5.0 by Breakfast I have always liked your breakfast choices, but I do not like the fact that you have decided to use the pancake machine (which never worked correctly for me not even when the staff member tried it) instead of the waffle machines. I also prefer the scrambled eggs instead of the eggs you now serve with the fake cheese in them. Breakfast quality has really suffered. October 5, 2013
Rated 5.0 out of 5.0 by Clean & Comfortable When we arrived it was very busy, however the staff was efficient and friendly. We were in our very comfortable room in no time, after riding most of the day on our cycle, that was appreciated greatly! September 30, 2013
Rated 3.0 out of 5.0 by Older used to be smoking rooms Even with the renovations, it smelled of old cigarette smoke. September 29, 2013
Rated 5.0 out of 5.0 by Great hotel We have stayed at this hotel a few times and it has been a very positive experience each time. Very friendly staff, clean and spacious rooms with frig & microwave, excellent breakfast with good variety. Highly recommend. September 26, 2013
Rated 5.0 out of 5.0 by Great for a quick stop Had a great stay. The staff was very friendly and flexible. The only downside was the hot tub has been removed. September 22, 2013
Rated 5.0 out of 5.0 by close to st Louis Close to st Louis but not the high prices of accomodations. It was great in all aspects and right across the street from cracker barrel August 29, 2013
Rated 2.0 out of 5.0 by Ok stay at an ok place Check in was smooth and easy. Not busy at all. The elevator servicing the upper two floors is small (only holds 12 people) is the only elevator you can take. It clanks to a stop.... The room was comfortable and clean. The breakfast was pretty good. Pretty much standard stuff....bacon was was great. Only problem I had was there were several guests that came down and ate without shoes/sandals....just bare feet. Hotel employees did not ask them to put on shoes....whatever happened to the No shoes, no service motto?.... Like the title says, ok stay at an ok place. Not great, but not awful. August 28, 2013
Rated 5.0 out of 5.0 by experience Great Hotel, and great service provided, location is well maintained and clean the best is the service. August 28, 2013
Rated 5.0 out of 5.0 by great service. Nice and clean room. Excellent service. Excellent break fast. August 28, 2013
Rated 5.0 out of 5.0 by dj2006 comfortable bed. Nice and clean property. Great staff August 28, 2013
Rated 4.0 out of 5.0 by Not like the newer Holiday Inn Expresses Very friendly staff. Breakfast was good and like the the breakfast at other Holiday Inn express hotels. The building is a little older. The room carpet was a little dirty and could use a shampoo. When I showerd in the morning the bottom of my feet were a little black. The shower soap is cheap and doesn't lather up much at all. I almost went out and bought some better soap. The internet is a little slow. Overall good hotel though. August 27, 2013
Rated 5.0 out of 5.0 by Great family hotel! Our stay in the kids family suite was great! The rooms were clean and the breakfast was a hit with 3 hungry young boys! The pool was very clean and family friendly. Keep up the good work! August 21, 2013
Rated 4.0 out of 5.0 by Nice stay. Very clean, comfortable room. Bathroom repairs were needed. August 21, 2013
Rated 3.0 out of 5.0 by Troy, Illinois HIE We stayed at this HIE because the pool pump went out at the HIE in Pontoon Beach, IL. We didn't know this until we got to Pontoon Beach, and since we were staying for three nights with our boys, we decided a pool was a necessity. This Troy, IL HIE had rooms available for the three nights and upon arriving and checking in, we were even upgraded to a family suite. All in all, most of our stay was decent enough. The room was quiet, clean and spacious. We enjoyed the small pool, but wished there was a hot tub in the pool area. The hotel has a good location near the interstate system, and there is a Cracker Barrel right across the street. The things that turned us off was at breakfast the morning, when two members of the staff grabbed food from the breakfast area with their fingers. Yes, there were tongs available. One staff member (housekeeping staff# grabbed a biscuit and then an omelet #after touching one of the other omelets), the other staff member grabbed a biscuit. To me, this is just not acceptable. You just don't reach into a pan with your fingers to grab food. My kids even know not to do that! I did mention it to the nice person at the front desk that evening upon our return from seeing the St Louis sights, and was assured that it would be discussed with the manager and staff. Imagine our surprise when we saw the same housekeeping staff member do the same thing two mornings later. Thank goodness we were packed and heading home that day, because weren't going to eat another breakfast here. As I said earlier, all in all we had a decent stay, but two members of the staff made this vacation stop memorable in a bad way! We will not be staying here again. August 20, 2013
Rated 3.0 out of 5.0 by Great staff Staff courteous and professional. Room ok..air conditioner did not work very well. August 19, 2013
Rated 1.0 out of 5.0 by Stay experience I was very dissatisfied with my stay at this hotel. The carpet was dirty and there was an odor in the room. The phone in my room didn't work and the staff didn't seem to want to help. Before I retired I use to stay in your hotels frequently but this one just wasn't up to par with others I have stayed at. I have a reservation at another Holiday Inn Express and will see if that one works out any better. If not I will book else where next time. August 12, 2013
Rated 1.0 out of 5.0 by No place to get sleep At 4:15 am a false fire alarm went off. I am stuck on the 6th floor and had a real bad hip. After all done and said alarm goes off two more times. I just packed my goods and sat in lobby until 9 am to meet my client. August 11, 2013
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