Rated 4.1 out of 5 by 64
Rated 3.0 out of 5.0 by 4bmbkids Troy, Illinois HIE
We stayed at this HIE because the pool pump went out at the HIE in Pontoon Beach, IL. We didn't know this until we got to Pontoon Beach, and since we were staying for three nights with our boys, we decided a pool was a necessity.
This Troy, IL HIE had rooms available for the three nights and upon arriving and checking in, we were even upgraded to a family suite.
All in all, most of our stay was decent enough. The room was quiet, clean and spacious. We enjoyed the small pool, but wished there was a hot tub in the pool area. The hotel has a good location near the interstate system, and there is a Cracker Barrel right across the street.
The things that turned us off was at breakfast the morning, when two members of the staff grabbed food from the breakfast area with their fingers. Yes, there were tongs available. One staff member (housekeeping staff# grabbed a biscuit and then an omelet #after touching one of the other omelets), the other staff member grabbed a biscuit. To me, this is just not acceptable. You just don't reach into a pan with your fingers to grab food. My kids even know not to do that! I did mention it to the nice person at the front desk that evening upon our return from seeing the St Louis sights, and was assured that it would be discussed with the manager and staff. Imagine our surprise when we saw the same housekeeping staff member do the same thing two mornings later. Thank goodness we were packed and heading home that day, because weren't going to eat another breakfast here.
As I said earlier, all in all we had a decent stay, but two members of the staff made this vacation stop memorable in a bad way! We will not be staying here again.
August 20, 2013
Rated 3.0 out of 5.0 by JSA77 Great staff
Staff courteous and professional. Room ok..air conditioner did not work very well.
August 19, 2013
Rated 1.0 out of 5.0 by Eugene12 Stay experience
I was very dissatisfied with my stay at this hotel. The carpet was dirty and there was an odor in the room. The phone in my room didn't work and the staff didn't seem to want to help. Before I retired I use to stay in your hotels frequently but this one just wasn't up to par with others I have stayed at. I have a reservation at another Holiday Inn Express and will see if that one works out any better. If not I will book else where next time.
August 12, 2013
Rated 1.0 out of 5.0 by Ronk1963 No place to get sleep
At 4:15 am a false fire alarm went off. I am stuck on the 6th floor and had a real bad hip. After all done and said alarm goes off two more times. I just packed my goods and sat in lobby until 9 am to meet my client.
August 11, 2013
Rated 5.0 out of 5.0 by Henjo Friendly and clean
Have stayed here often is near my Dad's house and where we stay when we visit. It is always clean, and has large rooms with refrigerator and microwave. Has a nice hot breakfast with eggs and meat daily. Staff always friendly and helpful.
August 10, 2013
Rated 5.0 out of 5.0 by EdK88 HIE Troy, IL
This property was very nice. The room was spacious and comfortable. The staff was friendly and accomodating. The breakfast area was well stocked with a variety of choices which were all very good.
August 4, 2013
Rated 4.0 out of 5.0 by CinciTraveler Good place right off the highway
We have now stayed here several times and have enjoyed it. It is right across the street (can walk) to Cracker Barrel. There are also several other choices nearby. It is just off the interstate so it is great for those of us passing through. Nice, clean hotel.
August 1, 2013
Rated 5.0 out of 5.0 by AlElaine50 Great place to stay
This place was perfect. Our room was just right and comfortable. We used the pool which was well kept.
July 16, 2013
Rated 5.0 out of 5.0 by traveling2012 Retirement Trip
Troy HI is the last place we stayed before being back home from a 35 day trip across country. We always check for a HI when we are ready to stop for the night. Troy HI was clean, comfortable, and friendly staff.
July 9, 2013
Rated 2.0 out of 5.0 by ELIZABETH747 MY ROOM SMELT LIKE SMOKE
They put me in a room that had been newly converted from a smoking room to a non-smoking room. It absolutely smelled awful. After the 2nd day they moved me to another room which was nicer - but it smelled musty and was very moist.
As far as the breakfast options- they don't have any gluten free or vegetarian friendly options. Would be nice if they could get soy milk.
June 14, 2013
Rated 1.0 out of 5.0 by Mary5 Not good
The first room had a broken window. We told the clerk and he didn't suggest giving us another room. We left for a couple of hours and when my husband had taken off his shoes he noticed the carpet was wet by the window. We told the hotel clerk that we wanted another room. He gave us another room. That took over an hour to get ready. Which made it about 10:30 at night. The carpet was dirty and needed to be steamed cleaned, the toilet hadn't been cleaned. They didn't have soap for the shower. The night clerk gave us 20 percent off. When we turned the key card back the clerk had us speak to the manager. He gave us another 20 percent off. I would of rather just had a clean room to begin with.
They needed to have two hotel clerks for the night shift. The clerk was helping the only cleaning person that was on duty that night clean the rooms. I noticed another couple having issues and also complaining about their carpets not being clean. This hotel was not what we are use to seeing in Holiday Inn properties.
June 8, 2013
Rated 4.0 out of 5.0 by peters25 comfortable beds and good size room
Free breakfast was wonderful. Room was a good size. AC unit was a little noisy but not bad. No other complaints.
May 16, 2013
Rated 5.0 out of 5.0 by mvpatel77 Great stay with all the Perks
I got my money worth for staying here. Nice clean rooms, great breakfast... I will recommend anyone to stay here..
May 2, 2013
Rated 2.0 out of 5.0 by AngeJo Bugs, bugs, bugs!
Yep there were bugs in our room. My sister and I didn't see them at first. But in the middle of the night, bathroom visits reveal hundreds of tiny mite-like crawly things. They just seemed to be in the bathroom and not in the beds. Couldn't tell about the floor. Yucks, folks. When we tried to tell the front desk when we were leaving, we couldn't find anyone to tell this to and we certainly didn't feel like waiting around. We stayed somewhere else on our return trip.
May 1, 2013
Rated 5.0 out of 5.0 by MelanieL Great Little Hotel
We stayed just one night. Room was comfy and even though situated close to Interstate, the noise was minimal. It was great the Old Country Buffet was right next door. Pool a bit small and there was no recognition for priority club membership.
April 25, 2013
Rated 4.0 out of 5.0 by rasky96 Very Spacious Comfortable Room
The staff was a little slow on waiting on me. In fact it took a little while for someone to appear at the front desk. I actually, almost went to a neighboring motel. When somebody finally came to the desk, the check-in was average. The room was very spacious, comfortable & clean. Which for me matters the most. Very comfortable nights sleep. I would stay again.
April 22, 2013
Rated 2.0 out of 5.0 No notification of construction
There is no excuse for IHG's website not to advise visitors that the property is under construction. If HIX does not want to lose guests, it could give a lower rate or even more priority award points for the inconvenience. We did not know about the construction until we arrived after the 6pm cancellation cutoff. IHG can do better than this.
No complains about the staff. Jayme was very nice and apologetic--just too late.
April 16, 2013
Rated 3.0 out of 5.0 by SusanQ Okay stay
Arrived and found out the property was undergoing renovations, so had to maneuver around boxes of tile and other items. We went to our room and found the door was propped open, so we did not enter. Had to go back to the front desk and get a new room. We were "upgraded" to a suite. The room was definitely dated, ceiling was peeling, bathroom walls were in need of repair -- overall just in general need of attention. Okay stay, staff was friendly.
April 4, 2013
Rated 5.0 out of 5.0 by trucker4him Great stay
Very happy with stay nice shower pressure great TV channels..nice selection of breakfast items..Staff very friendly...
March 29, 2013
Rated 2.0 out of 5.0 by Bob714 NEVER AGAIN
I choose to stay with your brand because I never seem to be disappointed. that changed with my stay at the property in Troy Illinois. the property was run down, smelled of disinfectant, the bed was hard and lumpy and at the price I paid, i felt cheated..
I WILL NEVER STAY AT THIS PROPERTY AGAIN! i am also rethinking my loyalty to the brand.
March 14, 2013
Rated 3.0 out of 5.0 by Ausbracal will not go back
I stayed here two nights with my son. It was crazy packed with kids...wrestling tournaments, cheer, gymnastics. You could hear kids running up and down the hall all hours of the night. Could not use to pool because there were so many kids. All of this I know the hotel can not be responsible for. However, the room was not very clean. The heater made noises all night that kept me up and when you have to get up at 5 it makes an early morning. The sheets smelled so much like bleach that it made me sick to my stomach. The first night check in was smooth...came back to the hotel later that next day and my key did not work....had to pack all my stuff and a tired kid back down the elevator to have my key redone....I will not stay here again.
February 18, 2013
Rated 4.0 out of 5.0 by mocpgc Great Stay but no Work Area
Check in was just outstanding with Jamey working the front desk. Jamey was very outgoing and made check in very smooth. There was really no work area in the room just a very small table and two are chairs. One of the chairs was broken and Jamey gave us a armless chair to replace it. Founf the Breakfast buffet to be very short on food. Another guest came to the breakfast bar around 8:45 and the bar was out of hard boiled eggs, hot egges and other items. She asked the hostess if she would be putting out some more food. She brought out some hard boiled aggs but that was it. She informed the guest that she had done all the cooking for the day. I think a trip to Cracker Barrel across the street is the best bet. I was then even surprised to have housekeeping knocking at our door at 9:05am to ask if we had left yet. Checkout time is noon why check at 9am. I have worked as an AGM in hotels and we always checked the rooms that we did not know if the guest had left after the check out time not before. When I was in the hall I noticed that there was 2 people going into the rooms to clean them. One was a woman in uniform and the other not in any type of uniform. What bothered me about this was the one without a uniform had a very big shoulder bag with her. What is to say that she might put something in her bag from a stayover room. Check out in the morning was also outstanding. We can not give enough credit to the front desk staff.
February 17, 2013
Rated 5.0 out of 5.0 by Joey49 Great Service
These guys know how to treat Priority Club members. I go out of my way to stay here.. Keep up the good work !!!
January 22, 2013
Rated 5.0 out of 5.0 by smiley50 jay
hotel was very nicee so good i over slept didnt wan to leave
December 11, 2012
Rated 4.0 out of 5.0 by Mary61 Clean and quiet room
Clean room with frig and micro. Quiet even with being across from elevator.
November 28, 2012
Rated 5.0 out of 5.0 by Preacher Great beds and wonderfull staff.
Each time I visit Hol. Inn Exp. in Troy is a great experience.
The beds are great but I feel more important to me is the friendliness of the staff. All shifts give you the same experience, it doesn't matter if you check in early or late. they are always pleasant and accomodating. I never have an issue that isn't taken care of . That's why I stay there about 30 times a year.
November 19, 2012